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eDreams has a rating of 3.9 stars from 8,687 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Took me more than expected to be able to book my flight, and after my bank declined the first transaction I had to reinitiate a whole new order. With the result that now I have to trips on the same date (one in status "failed" that I can't remove from my account).
I've also rented a car but it doesn't show as part of the package.
A more complicated process couldn't have been created:-(
Discounted price
I received emails after the booking was confirmed say I need to confirm details which is incorrect. Also my email address in the system can't be changed as it's incorrect and made up by you. I go emails from my bookings but when I try to do other things the email default is incorrect
I was able to book my flight online using my tablet, but the app kept crashing. The chat robot was useless, as they usually are, the human told me to try again and not book hold bags... not very useful!
Because they had taken £69.99 from my account, unexpectedly, so I might as well use them.
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
There were a lot of options for flights that you could filter. I found booking special luggage fairly straightforward compared to other airlines. However I found that the price of taking a musical instrument was nearly double the price of other flights including long haul and this was for a short haul flight.
No other choice for the flight.
Dear Karen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Upon arrival to Rome airport
I was told I have to pay for my back bag since it is 11 kg. My flight was with one stop in Barcelona - then to Alicante. Therefore I had to pay 100 euros to keep my bag. I paid the money so I can keep my only bag on me. Wished that was cheaper.
I heard it can be cheap
Dear Alaa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I got prime subscription, though i specifically tried to avoid it! And you made the process of cancelling it almost impossible! It's 2024, why do I need to call to manage my account? Why are there no other ways of communication and possibility to cancel subscription online? I need to call abroad and spend my money to do it. It's just disrespectful!
Better price ticket, but with this subsciption, I will pay more! So i'm very upset!
Dear Oksana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
This NY hotel was advertised as costing £263 per night with "free cancellation".
I go through to book the hotel based on this information and price.
However, after making payment the EDreams confirmation shows this is actually false. Only a partial refund is allowed before a certain date AND what is worse there is an additional fee of almost 200 dollars to pay direct to the hotel on top of the £263 per night.
EDreams you are a fraudulant company and unless you honour what is advertised I will be reporting you to the Ombudsman and will ensure you as a company suffer far more than you hope to gain via deception through these underhand antics. Absolute disgrace of a company.
Dear Alec,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
We have a screenshot for the proposal before we confirm the booking that was showing a total of three bags for me, my wife and our infant, however after we received the confirmation, we discovered that we have only two bags and nothing for the infant.
Please clarify!
Pending your reply
Recommended from a friend
Dear Samer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I was charged over $31.98 for Foreign Transaction fees. I used my Bank of America card but I had other European-related cards I could have used. I'd like a refund.
EDreams could have warned its customers that booking USA Airlines would be subject to this fee.
Expenses were less, but not with extra fees.
Dear Robert,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The hotel is located on a beautiful site in the Old Town. The staff are polite and helpful. The room is spacious, clean and comfy with a beautiful view and balcony. There is a lovely restaurant as well. I loved my stay there!
I am always offered very good deals by eDreams!
I have been using eDreams for less than a year. I booked several flights and several hotels. I booked the flights because they combine airline operators, provide a large selection of alternatives, and with Prime the prices are sometimes the most favorable. I booked the hotels because they were cheaper than other platforms. Although their selection of hotels is somewhat smaller, all the ones I booked were of good quality. I am satisfied with the reservations in the first year of Prime membership.
SCAM!
I booked a trip from Riga to Male 3 years ago which I was suggested by the support team to cancel for a refund due to change of the airline schedule and I never received a refund.
I paid 1900+ euro for nothing! I been emailing and phoning all the time, all they say is that we are still processing the issue! Never trust this company with your long flights - in case of cancellation you will be SCAMED!
Products used:
I bought tickets that I had to cancel (with insurance)
Things like the amount of luggage included in the offer demand attention; some domestic flights only permit the personal item, and don't seem to have any other capacity even for sale. This info is all there on eDreams, but I failed to pay attention on one occasion.
A very cheap initial offer
It was very fast and easy. It was my first experience in booking a flight ticket outside of my country, therefore I was not familiar with the procedure. When I bought the ticket and received the email of confirmation, I doubted I did not complete the whole process yet, but after I searched on the site, I noticed the procedure was done completely.
I suggest you prepare a flowchart on your website that shows the procedure of booking a ticket.
Dear Shahrzad,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The booking went smoothly. I just wish that when you confirm the purchase and send the link to the booking that you would just display the itinerary on the email so I don't have to keep opening the app to look at various things on the itinerary.
Price and selection of airlines
I booked my round trip flights through eDreams. I have received my confirmation from one of the airlines but not from the other.
I am hopeful because eDreams reached out to me. The idea of dealing with a European travel agency is difficult for me to understand, but their website was very easy to navigate.
I found eDreams by way of Kayak. They offered the lowest fares.
Once I got a perfect flight for a super price, I could not check in due to blocked app. It was constantly attempting to load without any success. I then checked in using the eDreams website, but it was also a sort of challenge because it directed me to the Pegasus website which wasn't too user friendly. Anyway, it finally worked.
I like how eDreams always finds great deals.
The company has a good selection of flights and deals, and I managed to get the deal I wanted within a few minutes. However, it then took me over 20 minutes to navigate the online booking system without adding extras to my bill. Every page asked me to add more luggage, or book an expensive seat or add travel insurance or add a hire car or add a hotel room or add automatic check in etc etc the list is endless. Persevere and you will get a good deal but be careful not to add extras you don't want.
Best deal for the flights I wanted
Dear Elena,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Did struggle a bit with the website but not sure who was responsible for that. Ie travelling with or without travel insurance - no box for 'arranging my own' and unsure of cabin sizes available and also upset that for the cheap prices I needed to join prime
Wanted flight with Easy jet and didn’t seem to be able to book them without using edreams
Dear Elizabeth,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I was some how worried as it took time before I was informed that my that my booking has been successfully processed and confirmed. I had initially expected to get the confirmation immediately after booking.
I wanted to diversify my booking sites, when a colleague advised me to try edreams.
Dear Engilbert,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
You advertised one price up to and including when I reviewed the invoices price. However when I submitted my payment, the price went up by $43. You also did not provide an easy way for me to enter my KTN Number during the booking process. I had to enter after the flight was booked.
I don’t choose it, I was redirected to the site when I accessed the Frontier site. I will NEVER use this site again.
Dear James,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Your site said my TOTAL PRICE was $298.99. When I agreed to this and entered my charge card info. Another $134.91 was added to my price, Making the TOTAL PRICE $434.89! So saying $298.99 is the total price is deceiving.
Saw site on internet.
Dear Robert,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Initially it was great to book flights from this app. Then i took a trial premium version. Without notice, at the end of trial period i got charged for full version. It was still fine, initially though i could not find any of the common flights. After that flights were visible and cheaper too; but later I couldn't see much options of hotels
Dear Pratima,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
As I went to pay I got kicked off until next day. I almost booked it with another site and decided not to. Now every time I go on line to enquire about another trip the pricing is in Euros? Also had no choice but to accept a prime membership or it would not allow me to continue.
Thanks Paula
Dear Paula,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Quickly recived my flight details after booking. Everything seems to be fine expect my flight cannot be checked on the airlines site since I booked here and not directly with them. Otherwise good service
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Wayne,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care