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eDreams has a rating of 3.9 stars from 8,690 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
It was a good experience. I was attended to and got the help I needed, although the voice of the customer service was not clear and audible. I wasted more call credit 😞
I have already noticed more than once when, when searching on aggregator sites, I am offered to buy through your site without prime status for the same price as with prime status when I search for tickets directly through the application. The discounts are fake, but sometimes even with these fake discounts through your service I can actually buy tickets cheaper.
You helped me with the canceled ticket by Air Serbia and solved the problem within 45 min.
Booking ticket for me on the same flight.
Amazing job, thank you!
This was the worse experience of my life flying they closed the doors 40 minutes early because they had a weather delay they handled it terrible at least half the flight didn't get on. One of my fellow officers told me never book with them again they treat there customers like $#*!
Dear Treshonn,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I'm guessing it's because I booked on a Sunday evening, but my 2 bookings weren't confirmed until Monday morning and I got a duplicate email confirmation on one of them 3 hours apart which was confusing.
Dear Tuan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Too many add ons. Make it simpler. Add seat and pay, add luggage and pay.make it more user friendly so when you see price, you see all that is included.a bit like hotels with different options
Out of curiosity
Dear Zak,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I have been waiting for a refund for over 6 months.
The customer service has been shocking - it said 2 months maximum. That is over $2000 down the drain. I couldn't fly on this specific date due to a medical injury, so I had to rebook, and they said that I could have a refund but this has never materialized. Absolutely shocking.
Every other airline and company I have worked with in the past has been great. This is the worst customer service I have ever experienced.
Dear Charlotte,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I really didnt seem to understand anything. I dont know what luggage ( if any) I can take...and for a £111. Return txt i seem to be owing £283.! Not sure. Quite how it all worked!
I didnt. They see.ed to find me
Dear Penelope,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I booked a flight and paid for the seat then this company kept my money after the airline did not give me my seat. Don't give a service option if you can't guarantee the option.
Bad decisions.
Dear Steven,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I'm satisfied with everything! I am happy with everything! I especially like the ease of booking - except that return flights are often not arranged on time!
It was a very good experience booking and traveling with this respected company. I received the reservation details quickly. Thank you for your cooperation
Dear sir, madam, on the 5th of sept I booked and pricelocked a flight with edreams toe Toronto. When I tried to finalize the booking on the 7th I ran into numerous obstacles: I downloaded the app, found out the price had gone up by 130 euros and discovered that your "pricelock" only covered 50 euros of this.
The provision of "flexi" had been added at the cost of 50 euro without me asking for it and the app did not enable me to cancel it. I rang and after a long wait in the queue spoke to three different people in India who were unable to help and then I got cut off. The app did not let me book or confirm either way and seemed to be stuck. Eventually I had no choice but to book the only flight left for that day at 200 euro more than the original as another 40 euro was added to the price the moment my credit card payment went through, without explanation.By then I had wasted three hours of my time. I have booked flights with you before and had no issue but I think this deserves an explanation and some restitution. Looking forward to your reply, yours faithfully, Martin Dekkers
Dear Martinus,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I am uncertain to this date as to whether I have a booking with edreams or not. Funds were not collected from my account and yet I have a booking confirmation. I find this to be rather confusing
It appeared to be the cheaper option
Always use 3rd part websites when looking to book flights. Almost every time, eDreams comes out on top as far as cheapest fare. Only a few clicks later, flight is booked. Their website is extremely easy to navigate and I have never had a single issue!
Price and Ease
Thieves, avoid. Please read the newspapers. Do not fall for this Scam Company. You have ZERO PROTECTION! Stole €2,120 from elderly couple almost 80 years old. My partners father had to cancel next day due to heart problem. We had paid insurance with them aswell. They literally took the lot! Unreal. Incident occurred last year. PLEASE DO NOT USE THIS COMPANY. THEY HAVE NO EMPATHY AND THEY ARE 100% RUTHLESS! Now because of my negative review, they have just reached out for "More Information" EDreams did not want to know anything regarding this case prior to my negative review. I am prepared for more "STONEWALLING" by EDreams. Once THEY GET - YOUR MONEY, it's NEVER coming back! Sort this out and I will ammend my review(s), on Trustpiliot, and an any and all other Apps and websites, accordingly, and in the interest of fairness.
Tip for consumers:
Read News Articles regarding this SCAM COMPANY
Dear Christian,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
First my order and flight booking were cancelled, lucky I had no time to look for a new flight because the next day out of the blue my flight was suddenly booked. I could have booked a new flight in the meantime. Then the app and website don t work properly as my booking was not visible for another half a day. I also still didnt get an anwer on how to cancel prime.
Because of the cheaper price
Dear Ana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The experience has been good but lacking in two areas:
- I have not recieved a receipt for my travel & hotel payment. I need that ASAP.
Please email the receipt of payment asap - only have it for the airfare not the hotel.
- Also the hotel has not been in contact with me & I need to ask some questions such as how i get to the hotel from the airport.
Please send me contact details for the hotel.
Have used in past & been happy with eDreams
Dear Bartul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I recently booked airline tickets through Edreams and had a terrible experience. The airline quoted $198/ticket which I thought was a great deal. I proceeded with booking 3 tickets ($594) and double and triple checked the price as I was adding in my credit card information and other details. At the end before I hit the purchase button, I once again checked to make sure the price had not changed (and it still showed the original price of $198/ticket and total of $594. However after I clicked on the button, the price appears to have changed and instead of $594, I was charged $958.72! I tried calling this site and as usual they gave me their usual story of how they're not in control of changed in ticket prices (but how it changed after you click the purchase button they could not explain that), etc. I also called my credit card company but they said that unless I have a receipt showing the lower charge, they can't do anything.
I feel very cheated by this website and have vowed never to use it or any similar ones. I would recommend the same for anyone else who's looking for a good deal. These seem to be scams where they quote a low price to get you hooked but once you hit purchase, they charge you full price.
Dear Arathi,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I found this experience a little bit confusing. I'm still not sure if I have actually booked flights or not. I didn't find it an easy experience at all I'm afraid.
All I wanted to do was book flight
Dear Maureen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was easy to make the purchase on Edreams but I don't like the fact that I cannot make changes on my flight through the platform, like add a luggage…
Because there were no more options to buy the ticket I needed
Dear Carolina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I was kept booking from booking.com couldn't and then one of my friend recommend this and could book my desire date and time at first attempt plus if you book from this app we have flexibility of changing date and time and even the cancellation you do within 24 hours.
Flexibility
I used to buy most of my air tickets via this application and it is very convenient with the best price. I have also subscribed annual prime membership.
Quick and easy.
I found using this search engine for the first time, quick and easy. I found cheaper options of flights and booked and paid for them with ease. Thank you
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Yevhenii,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care