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eDreams has a rating of 4.0 stars from 9,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Edreams Ref: #*******017
Absolute shower, just looking for one off business with no intention of getting you to return. Just a sliver above no customer service at all, website doesn't reflect amendments and hidden fees are the norm. Trying to sort out a friend's flight and have been on hold in excess of three hours. We pushed them back several months because of Covid, but we're now being told the flights have passed and we missed them! Took our money quick enough for the amendment though didn't you Edreams? You'd quicker get blood from granite than a shred of honest information from these brazen scammers.
Tip for consumers:
Simply avoid and pay that little bit extra to deal directly with an airline.
Products used:
Flights
Date of experience: August 3, 2021
It was a good experience booking the travel with your agency, response on time and Im looking forward to make other reservations with this application.
It was the first option on google.
Date of experience: August 16, 2023
They booked the ticket for the wrong day, saying Lufthansa changed the date. Had to pay 850 Euro extra to get our original booking. Customer service only on chat with some far east person that barely speaks English. Awful! Run away and never look back
Date of experience: September 14, 2022
I've used eDreams twice. The website itself is refreshingly nice to use but there are some hidden fees sprinkled around which makes unethical and abusive. They just added $20 credit card fee upon clicking "buy" lol, what a disrespect for the customer.
Would not recommend.
Date of experience: November 29, 2018
The site is quite easy to navigate as all what you need for your trip are all in one place ranging from flights, hotels and car services.
It's really a dream
Easy to navigate and great discounts on flights, hotels and other Services on the site
Date of experience: August 24, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Adjoining flight cancelled, No seats for new flight allocated, 4 hrs of calls i'm winging it, not sure if I'll get home, they have my money, can't answer my questions, tell me to contact airlines, not my job, I booked through them. Will never, ever use them again. Do yourself a favour and book direct with who you want.
Date of experience: June 11, 2021
I did not realize I was making a booking through edreams.com vs. the actual Frontier web site when I clicked on the Kayak.com link from my search to book the flight. My fault, I was distracted and I regret it deeply. They have totally messed up my flight reservation. Frontier does not recognize my airline reference code and says they cannot talk to me because they have all the wrong details on my flight. I'm about to blow a cork!
Date of experience: August 30, 2021
Horrible experience, charged for one trip with change midway, last minute they cancelled the second flight so had to get new one myself. Was told refund will be issued yet thats not happened and trying to contact their customer services is nearly impossible. Stay away from this company, you are better off getting your own trips
Date of experience: November 11, 2020
Easy booking process - having booked flights, I received confirmation from both eDreams and the carrier quickly and efficiently. Would use this company again!
Most reasonably priced for the desired flights. Searched via skyscanner
Date of experience: September 6, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Good and customer friendly. I received the confirmation on time without delay.
Regular emails to confirm receipt was sent to me, which is very assuring.
It looked like a reputable service.
Date of experience: March 5, 2023
Dear Jsn V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It's been 2 days and I have not received my final notice it says it's still processing.In talking to an agent on your online hat she said the airlines had not processed my flight yet. This is Highly Unusual!
I didn’t it was a mistake. All I wanted was a plane ticket to Europe!
Yesterday I tried to cancel their coorised Unrequested yearly subscription on line and Have not received conformation on that either!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 24, 2022
When booking a flight, they will automatically sign you up for their annual membership without notification. I called to cancel and they said they would not refund my money. Agent Francis Paul was very unhelpful. DO NOT USE THIS SERVICE!
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 28, 2023
Excellent service, and I was unbelievable, but from a personal experience, something fabulous and incredible. Thank you for the excellence of your services
Date of experience: August 21, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Do yourself a favour, and don't bother booking through these. The anxiety and stress they've caused from unresolved cancelled flight changes, no/poor customer service other than a bot, no response on social, paid baggage not added to our tickets and worst of all: handing our card details over to the airline to take the same payment twice. Promised to give the money back, but never did… that was 6 months ago. Please be warned to steer clear of this company and just book direct.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 1, 2022
I'm not happy, that if my phone dies, have no internet connection or simply don't have time to check email, that something prepayed might get cancelled...
Date of experience: March 22, 2024
Dear Atis,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
My flights were cancelled by the airline, but eDreams didn't bother to tell us! Customer service non existent they are only interested in taking your money. Unfortunately, I didn't read the reviews until after I had booked. Please do not use this company it is not worth the hassle
Tip for consumers:
Do not use!
Date of experience: April 19, 2022
Bought a ticket all good after 1 month started taking money for prime I never chose prime bdw but they are taking so no refund no customers service phone nr and you talking with a bloody robot who is useless I won't recommend this e dreams crap to nobody
Tip for consumers:
Don’t use e dreams that’s the tip
Date of experience: March 9, 2022
Booked a trip to USA and paid eDreams mid 2021. They informed me BA cancelled flights. Said refund would come, it never did. Impossible to contact eDreams! They kept my £1,000 good night! New age con men…
Date of experience: July 2, 2022
E dreams sells wrong tickets & then blackmails ppl for money. Fake Indian phone no's *******891 *******813 *******890 in knowledge of all regulators speaks volumes of the complicity of big agencies.
Tip for consumers:
Never ever use EDreams.com It's a pure scam that is based in and supported by United Kingdom and Spain
Products used:
Airlines Tickets
Date of experience: April 24, 2022
They book full fare round trip tickets but sell you one leg, this taking up a seat on the return flight that you will never board. Their customer service is nonexistent and they could care less about honestly fixing a problem you may have.
Date of experience: August 8, 2021
Horrible booking service! Better hope nothing comes up because even though they advertise that they have a cancellation policy up to the day before your trip while you are booking, it's mediocre customer service. This is considering I bought the travel insurance! They'll cancel but they won't refund you or let you change the dates of anything. You will loose all the money without being given credit at the very least. They are false advertisement 100%.
Do not book with them!
Tip for consumers:
Do not use edreams at all!
Products used:
Flight
Date of experience: August 7, 2021
All good with ticket purchase but eDreams is trying to charge me for Prime which I dont want. Am trying to cancel it and online customer service isn't helpful so far.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 6, 2023
Booked a last minute flight from Italy to UK when our train was cancelled the night before. Booking and journey went very smoothly and we arrived home happy and on time.
Price and availability.
Date of experience: August 30, 2023
Please be aware this is unprofessional untrusted travel agency my flight has been cancelled by airline and they deducted of me airline issued full refund coz it was their fault this company ripping people off please avoid
Tip for consumers:
Don't use this fraud agency'
Products used:
Ticket
Date of experience: June 19, 2021
Do not use EDREAMS. These people or these programs reserved for me a return flight which I was unable to take, nor to be reimbursed, despite the insurance that I had with them in addition. It looks more like a scam than anything else. Avoid other companies, they are in the same competition for theft and other scams. Don't worry, it's your fault if you use their services. I have more computer problems thanks to them now.
Tip for consumers:
Don't use Edreams or similar online companies /startup
Products used:
Travel ticket, Support services
Date of experience: January 5, 2020
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Hi Jonas,
Thank you for the message.
Our website automatically selects the cheapest payment method for your booking. On the flight selection page, there's a message telling you which is the corresponding payment method for the price displayed. Usage of the promotional card offers a significant reduction of the booking prices. If a customer will be using a different card for payment, we recommend them to update the card you will use on the flight selection page so that the prices can be recalculated accordingly from the start of the search process.
Kind Regards,
Amy -Customer Care