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eDreams has a rating of 4.0 stars from 9,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I booked $670 for flight ticket but I spent about $1300 which is almost double, I don't know why people charged more.
There is no service of transfer of my baggage from incoming to outgoing at Bangkok. Scoot air should arrange that if not I have exit to collect baggage and the process through immigration again. I am a transit passenger.
EDreams seems cheap in paper but they charge more in actual
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 30, 2022
We booked 2 flights for June 2021, in December 2020. 4 weeks later, due to health issues of a traveller, we requested cancelation of the flights. (4 in total)
Well, after numerous requests and the departure dates arrived and went, we received an email saying no refund available even though we took out insurance.
Now we are told it is up to the airline.
All bull $#*!. Ripped off. We would never use or recommend this company.
Tip for consumers:
DON'T. Thats all I can say.
Go direct with the airline. We lost too much money.
Products used:
Nil
Date of experience: July 21, 2021
If I could give this company negative stars I would. They are utterly useless. All I requested was to add an additional "Jr." to a name. They tell me it will be 24-48 hours. A week later still not done. Told to wait more days. When you call, IF you dont wait several minutes on hold you will then get a person who can barely speak English, as well as barely understand English. I had to repeat myself multiple times. My request was never filled. And they told me they may charge fees to add "Jr". This is the worse company I have ever dealt with on any level. Zero competence. Do NOT book with them. There are several other companies to choose from. JustFly is awesome!
Date of experience: September 20, 2019
I booked a roundtrip non-,refundable ticket. I wanted to leave Manila for Puerto Princesa in the morning so that I will have a full day to enjoy Palawan since I will only be staying for 3 and 2 nights. I chose an afternoon flight from Puerto Princesa to Manila so that I can at least enjoy the pool in the morning of my 3rd day. Sadly though, a few hours after I paid for my tickets, I got an email from edreams saying that my flights were changed. I will now be leaving Manila late afternoon and will be arriving at Puerto Princesa in the evening of my 1st day. My returning flight to Manila is now in the morning which means I won't have the time to do anything on my 3rd day except eat breakfast and pack. So this means, I will only have 1 full day to spend vacationing. Such a waste of money for my hotel and flights.
Date of experience: August 6, 2023
There was a slow response in the issuance of ticket thus makes me wonder if indeed I was booked or not. Please issue ticket as soonest So o will have peace of mind with my flight.thank you
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 17, 2023
I booked a ticket last month. And last day I found Edreams deducted 59.99 GBP. Pure scam. This charge was deducted directly from my credit card I used to book which I had not agreed to save on their website. This is the end of the disappointing story. I have tried contacting customer service for many times from all ways I could find, online chat, calls, emails…Nobody ever responded to me but a robot. It's outrageous.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 25, 2022
I urge you to not use this business as they will rob you out of your money and ignore any attempts to co tact them. They robbed me of 5807$$ even though I tried desperately to undo my booking within 24 hours. One is blocked on purpose to get through to any customer service representative via phone! Online chats are ignored and disconnected by rude employees
Emails to customer service are ignored and send computer generated messages back that make no sense! This is very scary! As a single mom with three kids I got scammed by $5807!
Tip for consumers:
There is no customer service in the US and the company frauds you out of money
Products used:
They ignore any attempts for full refund even booking dates are wrong and extra insurance was purchased for refunds and flexible travel dates
This company is fraudulent
Date of experience: February 20, 2022
Since my flights were cancelled at the beginning of August, that I am waiting for a refund!
I have sent eDreams a registered letter (letter was returned - no known address even though this is the address on their website!) and many e-mails without success.
I will never use eDreams/Opodo (same company) again!
Date of experience: December 8, 2020
I have been scammed. Our flights were cancelled and airlines informed us that the money was refunded to edreams 7 days later. I have tried to contact them every week since November when it happened. No contact number is available. U can chat to the a robot who gives the same answer that airlines is taking 3 to 6 months to refund. I cannot believe they have not returned 2000 dollars which has extra fees on top of it. We will now go to consumers forum and have asked our bank to dispute the transaction. I will post a review everyday so hopefully they cant do it to anyone else
Date of experience: January 31, 2022
Stay away from this company... they have kept my refund "under process" after 3 years... whenever I contact them they say the same thing over and over agaian...its under process...
Date of experience: March 28, 2023
Awful service
We have encountered an issue with the card and instead of presenting a solution, the taunted us. We ended up losing our money, and renting a car from another company. Flexibility does not exist, despite the fact that they mention it in their site, as a competitive advantage.
Never again!
Date of experience: July 19, 2020
Bought ticket from edreams and Turkish Airlines cancelled flight. I cant reach their support. Only idiotic ai chat responds. Looks like lost money. Never ever will buy from them ticket.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 14, 2023
After you finalize your trip, the site gives you THE FINAL PRICE with "taxes and service charges included"... but when you click on make a payment button, there is a new final price, much higher than the original one... but it's too late to change your mind and cancel... what a scam?
Than you file a complain with Customer Care team and they do assign your case number but that's where it ends... no follow up and no resolution. Oh they also say in their response "Thank you for trusting us"... what a joke! DO NOT trust them... there are so many good travel websites that have the same deals but without scam.
Date of experience: February 8, 2019
After testing positive for COVID, I was told by the airline I would receive full refund, but I had to go through eDreams. Contacted eDreams. Online service is a joke and non-existent. Called them after searching for a phone number. On hold for 2 hours, and then told I'd probably not get a refund. EDreams messed up my ticket from the beginning, then changed my flight, and now are saying no refund, even though the airline guaranteed it! I'm out of $1000. Customer service terrible. I'd never fly with eDreams again! Book direct with airline in the future. Don't waste your time with eDreams. Worse experience I have ever had, and I fly all over the world. Never again with these guys!
Date of experience: January 6, 2022
I Booked a trip to milan and a hotel. The flight to milan was never prossesed and their only response was to just buy another ticket which i did for twice the amount for the original ticket!
The hotel they Booked didnt have my reservation and because of that í was without a hotel at 2am in the Middle of the night.
This resulted in my trip costing twice the original amount and edreams refuse to refund me for the hotel saying the hotel does not do refunds but it is eDreams that should do the refunding!
Ive talked to them numerous times and they all tell you to just leave a complaint.
I will never use this company again and will suggest no one will on online traveling forums. It is a scam company do not use
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 19, 2023
After making a booking with this company, the airliner cancelled the flight one week later. They (airline company) gave me the option to reschedule my flight or have it refunded. As there were no flights around the period, I opted for the later. The airliner reimbursed my money to eDreams four days later, but informed me that the agency placed it into an account whose last four digits did not match the account number of the card I used to make the booking. Adding to this I could no longer access my refund details on the eDreams app. It suddenly claimed I had an incorrect Password. Stranger still, when I was finally sent an email to reset a new password, it continued to disallow the process. To this day I still have not been reimbursed my $489.53, or even been contacted by this dream-destroying agency.
Date of experience: April 19, 2022
I hope next fly will be better. Not the best customer service
Wasn’t my choice
Date of experience: July 17, 2024
But when I did another reservation for my family today 17/07 slow and no confirmation so far!
Date of experience: July 17, 2024
In the last two months I could not find 1 positive service review. Shareholders must be informed of valid reviews outcomes that will indicate they are far from being rated as the leading best performing online travel agency. They have been rated as the worst service provider against their top 10 competitors. Call center service worst performing. I would advise any potential service user to run as fast as you can. Terms and conditions oppose what they promise.
Date of experience: September 9, 2019
I had a unacceptable and disappointing experience on Booking.com so I decided to give my money to another app, that's where eDreams came in. I tried 14 distinct times on different dates to purchase flight tickets to Toronto, Canada, but they never confirmed my family's tickets. This is where eDreams did an excellent job of coming through and providing what the customer purchased instantaneously on the first try. It was like magic to say the least.
Thank you eDreams for having our backs and delivering as expected to make our trip a reality!
I had never tried eDreams as it is a bit pricier than other apps, but they delivered as confirmed. That’s the reason I decided to give my business to eDreams after having an awful and dreadful experience with Booking.com. I tried too many times and gave them plenty of chance to rectify the situation from emails, to phones calls, to make multiple attempts online on my own. Waste of time through Booking.com in comparison to eDreams, here it was an easy user friendly layout, convenient, efficient, effective transaction, and fast turnaround time to confirm and purchase tickets!
Date of experience: July 16, 2022
Dear Paula G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I tried to book on E Dreams for first time as they showed a very attractive price for the itinerary i wanted. I went through the whole process of inputting information and when i get to the final screen and input my credit card data, the price suddenly went up by 15% (100 usd for this ticket). They add admin fees but only at the end to try to fool you. Ii almost hit the purchase button (which i imagine others do who dont see the price has changed) but luckily saw it and cancelled. Then i just booked on Orbitz who are totally transparent. Shame on E Dreams. Never again
Date of experience: September 19, 2015
The booking experience was OK, not bad, not great. The confirmation email would be better if it collected all needed information at one place. Now you need to scroll down to see when, where and who.
Date of experience: March 5, 2023
Dear Cornelis K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Don't purchase tickets with edreams. They steal. I booked a flight with them. During booking had an option to pay $2 for online checking. I selected that one, it was just $2. Apparently edreams registered me for prime with that purchase and after 1 month charged my credit card over $80!. No company should be allowed to put a charge on my account that I haven't provided my info for. I found their emails at junkies after I got the charge. I thought they were simply advertisements. There is not even any membership number or anything else to reach them and cancel. I have to cancel my bank card. I know for sure that I will never book anything with edreams.
Date of experience: November 25, 2021
I purchased a flight which amounted to $1,101.94 I recognized it was the wrong dates 1 hour after the purchase. Immediately called to cancel. I called on the 20th of August, after 14 days I realized I had not been refunded. I called back on the 14th of September. No one had actually cancelled my flight, and I was told it would receive my refund between 5 and 10 days.
I re-cancelled my flight on the 14th of September when I realized no one had submitted the correct paperwork. I've called 5 times now, and they can not provide the ARN# to show the transaction being sent back to my account. This has been the worst experience through a booking site, and recommend everyone shy away from using eDreams in the future.
Tip for consumers:
Terrible experience, go through the actual airline in the future.
Products used:
The refund has not come through yet...
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 25, 2023
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Myra,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team