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eDreams has a rating of 4.0 stars from 9,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
The worst experience of my life! There is no way to get their phone number online. When I finally did I was on hold for 2 hours! My problem was so simple I just needed to combine two bookings into one ( which initially was their mistake) nobody helped me, told me that I have no option but cancel my reservation for 80% refund and that's after I paid cancelation and return fee when purchasing the ticket. It's the WORST booking service! Save your nerves never book with them!
Date of experience: November 1, 2021
I consider myself lucky to have stumbled across this site after trying to find something online for the last week or two and even visiting two different travel agencies.
Almost all the information was easily accessible and simple to follow even though I was feeling rather stressed about finding something suitable. I say almost because there was one offer I don't quite understand but I signed up for it because it has a time period where I can cancel it. Now I have to find someone to explain it to me.
Date of experience: May 15, 2023
This site has the worst experience, the screen told me one price during booking and my credit card got charged almost twice the amount. This site is completely fraud don't ever book with them. How is it even legal to charge more money than what you show customers? Thankfully I took a video and I will be publishing it all over the place.
If you don't want a fraudulent transaction on your account don't book from here!
Date of experience: September 29, 2021
Our flight to NYC (Air France) was cancelled in April 2020. They haven't refund a cent yet. A month ago, they asked for our bank details so as to refund us but nothing happened. This is really a horrible company with no customer service to speak of. They really don't want to talk to their customers because they are so lousy. I think I will have to sue them using the Small Claims European Procedure. I have a hard time believing I will have to do that but you need to go all the way when necessary. Of course, they will reply that it is not their fault but my father-in-law got a refund two months after his claim. He got lucky and used another travel agent.
Tip for consumers:
Avoid them!
Date of experience: May 1, 2021
I can't trace my ticket number on the confirmation. Also, like i booked 2 tickets so there should be a different number. Could you please help me resolve that
Date of experience: July 3, 2023
Wow... I can't even describe the experience... Bought an Emirates ticket from South Africa to Fiji, got the e-ticket, went to Emirates website and selected seats - all good. She's arriving to the airport - "the agent has voided the ticket for some reason". That's it. No flight for her. Couldn't even call them - there's no phone number on the website! There's no email from them, their website still shows the ticket as valid... Wow, just wow... Never using them again, ever! If you wanna risk your ticket cancelled last minute - book with Edreams.
P.S. Got an email from them AFTER DEPARTURE TIME that "Due to technical reasons, we have been unable to finalise your booking request" - see the screenshot. Yes, it's great to find out about that when you're at the airport ready to check in.
Date of experience: May 16, 2022
Booked 3 round trip tickets tickets price went down with refundable frame called customer service was placed on hold for over 45 minutes only to be cut off tried for several days to get through eventually to be told that it was now out of the time. Even with emails and documentation. I was even told I only had 24 hours as I looked at the 48 hour policy while on the phone. This is absolutely the worst customer service and experience
Hopefully anyone thinking of booking will book directly with airline or more reputable company.
Date of experience: April 6, 2019
Good service. I found the flight very fast. They provide a good choice!
Date of experience: July 15, 2024
Stay away from this company. I booked a flight and hotel combo and then immediately realized that the hotel was too far from the airport, even though eDreams was promoting it. I called and emailed multiple times to cancel the hotel. Emails are responded to with a blanket form letter and never anything else. Calling them? Well, have some time on your hands. Plan on a long wait and a kind person from India (I asked) who has no ability to help you whatsoever. I ended up paying for the hotel and never using it. Then when my flight was changed, by the airlines, eDreams took five extra days to notify me of the new flight details. I called the airline directly and got assistance promptly. Stay away from eDreams.
Date of experience: August 9, 2021
Their platform is so buggy and their customer support is terrible! I simply needed to change the last name on my ticket and the airline said they would do it but eDreams needs tot contact them. It's been weeks now and they haven't contacted the airline. They keep saying I need to upload the documents through the portal, but their portal doesn't even work! No matter how small I make the file size to upload my documents, it says the file exceeds the upload limit but it doesn't say what the upload limit is. It doesn't even accept a 3 MB file. Last time I tried to use it the selection field wasn't even clickable. Did a child develop this platform? It's absolutely horrendous!
Location: US
Date of experience: December 23, 2023
I have no idea how anyone can give them 5 stars and state that the service was great. I purchased international tickets because i was routed via Trip Advisor but I have to tell you guys. It's been 5 days since my purchase and even though the credit card was charged with a minute, I never ever actually got a email confirmation from Edreams, never got a reply to my numerous email, their phone numbers just does not connect or drops the calls. Eventually, I called the airline directly and got my confirmation. What kinda online travel agency does not react or reply to customer concerns via online. Worst service ever. Will never recommend them. Mind boggling!
Date of experience: February 25, 2022
E dreams is easy and quick to use very detailed and get your booking confirmation within short period of time
They always update about your flight
I recommend
I saw good reviews from e dreams then decided to use it
Date of experience: November 29, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Beware of this company! I booked a flight specifically with them because it said free cancellation guaranteed. Our travel plans changed and when I contacted them to cancel they said I had to contact the airline. The airline says no cancellations. So I contacted eDreams via chat (because you can't reach a person on the phone) multiple times and after pushing the issue each customer service agent basically lies; they say they are taking care of it and don't worry, then nothing happens. I'll be contacting the travel agency consumer affairs department and filing a complaint with eDreams. Save yourself the trouble and book with someone else.
Tip for consumers:
Don’t use it
Products used:
Airline booking.
Date of experience: May 2, 2022
EDreams are nothing but your worst nightmares! Avoid them like the plague if you don't want them to ruin your holidays and lose your hard-earned money!
I paid 73 Euros for them to book my flights on EasyJet but because of Corona I was unable to fly to England with my three granddaughters and use the tickets. I spoke to at least four different Customer Service representatives who all promised me that they would either change the flights until when I can fly to England or refund my money. They did neither. I am now left 250 Euros out-of-pocket.
Don't be fooled by their sweet-talk. They are nothing but scam artists!
Tip for consumers:
Although they promised that if Corona made it impossible to fly to England that I would get a full refund they did not keep their word.
Products used:
None
Date of experience: August 24, 2021
Booking the holiday was fine, however I have now had 4 emails sent 17th June
1. Confirmed booking and payment taken from credit card
2. Conformation of Prime trial
3. Partial booking now not complete from return flight
4. Refund being sent for £ 383.22
Email from you clarifying. Thank you...however
5. Nowi only have one way flight, spoke to Edream operative last Tuesday 20th June, our only option now is to cancel outbound flight. And receive refund. Since that conversation and sevetal emIls requesting contact,. I am still waiting for a refund for the outbound flights to Alicante.
Date of experience: June 19, 2023
My experience was mostly good.The only exception was trying to book an internal flight in Tanzania which was advertised as a certain price but jumped just before final payment. Very frustrating. Also having to sign into Premium is just a way of adding extra charges
Date of experience: June 22, 2022
Each time I follow up my valid refund for almost two years now, the answer I get is "your refund is in process and will be deposited into your bank account within 7 to 10 days". They lie constantly and shove you around from department to department. I have now had to resort to pointing an attorney to obtain a court order to force them to honour their refund arrangement. Be very careful of this dishonest, dodgy company.
Tip for consumers:
This company is fully reliant on bots to process complaints and queries and when you eventually link up to a human they simply give you the run around hoping that you will give up and forfeit your refund.
Products used:
Airline tickets
Date of experience: November 30, 2022
After waiting almost 10months I am still without a refund for tickets worth $1000+. Their chat system is an endless loop that will not let you talk to an agent about refunds (just a default message about refunds taking 3 - 6 months), and their phone numbers are just dead. I cannot reach them to get help on something they supposedly are going to follow up on... An absolute joke of a company.
Date of experience: December 14, 2021
Never received my rental. Nobody called, left stranded at the airport. When I arrived, they informed me there were no one there to provide me with a vehicle.
Date of experience: July 3, 2023
I had missed a flight, but while struggling how to pay for a new ticket, eDreams popped up. They were quite prompt and efficient. Thanks for your service.
I did not choose
Date of experience: February 16, 2023
Dear Josaphat K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Ok, eDreams are very pushy. Also I tried to change my flight time on my return flight: Not easy! The automated help service is awful, just kept repeating the same unhelpful information.
I don’t know.
Date of experience: January 19, 2024
Dear Andrew,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
This customer service is the worst I have seen. They charged my flights and then they said it was not confirmed I had to call about 5 times to have a full conversation with an agent because their cheap phone was always becoming silent, and I called different numbers. Their personnel cannot even talk decent English and it is really hard to understand them. Never booking again. I would give 0 stars if it was possible!
Date of experience: November 3, 2019
They show you a low price and then bring it high right before you pay. Awful. I already entered my information so I don't even know if they save it or not. I've used so many sketchy flight sites but this is the worst.
Date of experience: May 15, 2019
Finally made the reservations for our trip to Vegas. It was a hard decision to make such a late time but rates were raising too much. We are not due to travel until June.
Convenience, ease and past user
Date of experience: March 19, 2023
Dear Denise A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
My experience with eDreams has been an absolute nightmare, and I feel compelled to share this review on Trustpilot.
I booked a flight from Tel Aviv to Larnaca, expecting a smooth process. However, my troubles began immediately after booking. Despite paying, I never received confirmation for my outbound flight. I waited patiently, but as the departure date approached, my attempts to contact eDreams for information were fruitless.
After days of frustration, I reluctantly approved an alternative flight via their chat support. Shockingly, I never received a confirmation email for this new booking, which added to my growing anxiety.
On the day of departure, I discovered I wasn't registered for the alternative flight, forcing me to purchase new tickets at the airport, incurring unexpected expenses. To make matters worse, this wasn't an isolated incident, as another couple faced the same problem on the same flight.
I reached out to eDreams seeking compensation, but they have been unresponsive and unwilling to address their mistakes or provide any compensation.
My advice: Avoid eDreams at all costs. Their lack of communication, incompetence, and refusal to make amends are infuriating. My experience has been a nightmare, and I hope my review helps others steer clear of this company.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 18, 2023
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Julie,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service