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eDreams has a rating of 4.0 stars from 9,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I had to change my flight back. The App, nor the automated Chat allowed it and redirected me to the Customer service. 1) the number was wrong, it didn't bring the +44 UK country code 2) after 10' waiting time, I hang up as the call bill was already up to 40$! I knew that the airline company had seats available on earlier flights. Never ever again booking through intermediary like eDreams and Co.
Products used:
eDreams, air plane tickets
Date of experience: January 3, 2022
Flying for first time- so no expiriancd at all - for a 1st timer -Bit long picking options, rest is allright
Date of experience: June 3, 2024
I have bad experience with this company!
Lousy service!
I don`t trust this company.
Best to stay away!
The reference number for my flight is wrong causing me lots of problems and anger!
Date of experience: September 9, 2023
Received booking confirmation and link to input travel info in a timely manner.
My flight was delayed and I was aware of this 30 minutes or so prior to receiving the delay notification.
Recommended.
Date of experience: September 10, 2023
Like rest of the reviews. I requested round trip and they did one way when I got in touch with them they would say can't confirm my return flight. And suddenly from nowhere they could fix the problem they caused but for extra money.
So be aware of this so called " travel agency".
Date of experience: June 26, 2022
I am not satisfied about your portal and the book confirmation via my e-mail. It is included non necessary information's and cannot understand my tickets.
You have to give to me the print option of fly ticket as pdf file etc.
Why you ask me three times about prime details, looks to much sophisticated?
Because it was short, I didn't have time to look for a travel agency.
Date of experience: July 17, 2022
The site is very clear about all the details which was great help since this is my first time buying an online ticket. You can chose what you want included in your price.
Friends said so.
Date of experience: March 31, 2023
Dear Adrijana V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Having booked and paid for a ticket, I have discovered that this outfit have no association with Ryanair and the flight does not exist. Furthermore, they have attempted to charge my card for additional costs ("prime account") which I was not advised of and never requested. Fortunately, I had an auto stop on my card which prevented them from completing the transaction.
Never use these fraudsters. Go directly to the airline, and ensure that it is the correct site.
Lessons learnt!
Date of experience: November 21, 2021
I booked a return flight to Melbourne for $770.00 as advertised on their website. When bank transection was process the price changed to $1354. 58 without warning, and transection went thru without option of rejecting the new price. What concerning is I have set a capped limit on my card below this amount, and somehow they got around it and got the transection thru. Don't trust the price they advertising for, might not be the real price of the tickets. I'm out of pocket by nearly $600 for one ticket. Imagine if someone bought 4 ticket for a family.
Tip for consumers:
Keep away, Might cost you more then what you think you're paying
Products used:
Flight booking
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 25, 2022
Please do not do any bookings form here. They have less price here as compared with other sites but still don't go with this. Just in case if you are cancelling your booking or the Airline/Hotel have cancelled it from their side, it will take ages to get the refund back. Its been 5 months and I have not received my refund till now! Every time I call the customer service, I get the same answer that it will take another month. Their website and the recording in their contact center number says it takes maximum of 3 months. However its almost 5 months in my case and yet they are asking for 1 more month.
Date of experience: October 6, 2017
A simple request that Trip.com usually completes in less than 3 minutes has taken these guys 2 days and 3 hours and yet no result.
Flight leaves in less than 30 hours and they are unable to help. Not that they can't help but support agents are rude and dismissive and just keep transferring you around with one, then insists you complete the request in-app. The agents in the app insist you call instead. Almost like a game organized by high-schoolers.
Upon calling they transfer you around all over again then the cycle continues. Been this way for the past 2 days.
Tip for consumers:
Please don't. It has been the most stressful part of my journey!
Products used:
A flight ticket purchase
Date of experience: April 1, 2022
Amazing experience booking with edreams since they take care of everything.
Date of experience: July 16, 2024
Booking was easy and cheaper than other providers. App is also useful. Overall good service
See it while looking to book a flight
Date of experience: July 16, 2024
Hard work but eventually managed to get bookings confirmed
Recognised name
Date of experience: July 16, 2024
YOUR WEBSITE IS INTUITIVE IN A WAY THAT ALLOWS EVEN PEOPLE WHO ARE POORLY USING THE INTERNET TO EFFECTIVELY HANDLE THEIR MATTER.
I HAVE NO COMMENTS ON THE PERFORMANCE OF THE SERVICE.
I AM VERY SATISFIED WITH THE WAY THE MATTER HAS BEEN HANDLED.
Date of experience: March 5, 2024
Impossible to cancel the prime subscription. I do not use the service and they charge a yearly fee... I canT reach them by phone, nor by email or facebook page... typical dishonest company... a real scam. AVOID PLEASE!
Date of experience: June 22, 2020
This company is by far the worst of the worst if it comes to customer service. They are impossible to reach, after trying for ages I have spoken to many of their customer service agents who are definitely not situated in the UK and/or Europe.
I've started my request for a refund almost 2 months ago, a refund I had to ask for because Edreams send me an email saying 1 of my flights wasnt booked. So not a refund I wanted to be asking for.
I strongly advise everyone to find a different partner for booking flights. Worst company ever.
Tip for consumers:
Dont use them
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 15, 2022
For review readers/public - If you would like to start a business and wish to how you should not respect your customer. Call Edreams. Having communication with Edreams you can have number of reasons to fool your customer and steal their money when ever u want.
You enjoy numerous lies from them even though when you know that nothing is going to happen at the end.
For Edreams - Keep up the worst service and improve on how you can make it more worst in stealing money from customers by providing $#*!ty service.
Tip for consumers:
For review readers/public - If you would like to start a business and wish to how you should not respect your customer. call Edreams. Having communication with Edreams you can have number of reasons to fool your customer and steal their money when ever u want.
You enjoy numerous lies from them even though when you know that nothing is going to happen at the end.
For Edreams - Keep up the worst service and improve on how you can make it more worst in stealing money from customers by providin
Date of experience: April 5, 2021
I bought a ticket through eDreams online, they listed it $48.94 Jetstar sydney-Brisbane, however, they took $89.90 from my card without my even knowing it until I checked my bank statement. I tried so hard to finally reach their "customer service " if you got time to wait on phone don't be surprised waiting an hour on phone. The CS can't do anything to help, even he said he will email me a claim form, he said at least 3 times on phone he will email me and I should have his email in two hours but nothing from him at all. I made a online claim and so far has got nothing back, very high risk when you put all credit card detail at their site and eventually got overcharged.
Tip for consumers:
Careful when put your credit card detail on eDreams
Products used:
flight ticket
Date of experience: June 18, 2021
Absolute rubbish, lost luggage, missed two flights and no one responsible they cant do anything. Had to buy another ticket just to get home. Out of pocket $1500. I wish I had red the online reviews before purchasing the ticket with them. Never ever again. Rubbish!
Date of experience: May 27, 2022
I got the ticket with reasonable price and that was easy procedure. So I am glad to book with edreams
Date of experience: June 4, 2024
I made a booking and paid. Shortly after I recieved a booking reference. Less than 24 hours before my flight I come to find out that I have not recieved any confirmation. That is because EDreams canceled my booking. I will explain: you are not buying a ticket when you give them money, youre buying an oportuity for a ticket. Doesn't that sound messed up, well its worse than you think. They can cancel your booking anytime up to the flight. Either because they couldnt get the price or because of fraud or scheme they are pulling. I would stay far away from this company.
Location: US
Date of experience: November 26, 2023
Dear Ezequiel,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Total scam, do yourself a favor and stay away from this site. They will take your money! I am out over 500 dollars after a month of fighting with these idiots. I am at a loss for words that a company like this can continue operate.
Tip for consumers:
Wish i would have read up on reviews of this company, would have never used them.
Products used:
Airline tickets
Date of experience: March 30, 2022
Last time I traveled to Puerto Rico I used E Dream's and did not have any issues I hope this trip goes well
I used them last time for my last trip
Date of experience: June 30, 2024
Free cancellation means that they will not charge you to cancel your flights. You won't get any money back. Their terms and conditions are completely miss leading and trying to speak to a human is near impossible then trying to understand that person is even harder. DO NOT USE!
Date of experience: August 9, 2021
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team