eDreams

I have filled a refund of a airline ticket in the month of March of 2021. Still no refund yet and not even any kind of response. I have been trying to contact them for months.

It is extremely unprofessional behaviour from their end. I would not be suggesting any of my friend to book any type of ticket through them.

This company is based in UK and they are highly irresponsible. I did not believe this type of company still exist. They are just taking people money and never intend to refund it.

Due to CV, flight was cancelled and tried to get refund. DId all their processes. Last "step" was to call them, only thing is we can not call from where i am. So money is lost. Very bad company if ANYTHING goes wrong. Stay Away Booking ref *******919

I would like to know why when I booked with two friends one got a refund of 120 pounds and another friend got his flight for 750 pounds and I paid 950 if I was not wanting to go on holiday with my friends I would have cancelled this is not acceptable.

Everything was wonderful, except I was unable to change my return flight as it was through a 3rd party agent called citizen plane

It looks as scam, i booked with them inside Canada from Toronto to Alberta, the flight company refund all passengers, so all passenger with deferment agency get paid within 30 days. Except me, every time after i gave them the refund proof i called them they say yes you get refunded but the flight company didn't send the money to us, that big lie ever seen im sure 100% that my money sent to them i know one there he gave me every single info about refund and i keep waiting them to stop lying on me.

Booked Miami return flight. EDreams said return flight cancelled. No alternative offered impossible to speak to eDreams - robots take you round in circles. Contacted BA who said no record of us even on the outbound flight. This company is an absolute disgrace! £1,000 down the drain.

Never use this agent.
It must be illegal in the EU to have such quality service, let's raise the quest to cancel their license!

You can't reach them by phone, their chat does not work properly, agents does not have any history of communicationcs.

They forgot to add 2 letters to my name in the ticket, in 2 days they did not solve my issue at all.

No one is in charge for anything.
Worst experience in my life.

I booked and paid for my flight tickets last month and yesterday my card was charged twice i don't know what for, PLEASE bring back my money before i label you!
Edreams reached out to me and promised to refund me though they only mentioned just one debit yet my account was debited twice, i will be waiting. I will come back with the update

ABSOLUTE SCAM, tells you to pay more for flexible flights and you can't. In 8 weeks I have been put sent in circles and you cannot speak to anyone. I've now lost £200.00 flight there robot told me to wait 15 days before to speak to someone, to only find out that noone picks up and now to buy fresh flights they have gone up to £600.00

We want to raise that globally to close this site edreams.net its a scam and stealing money from people with no notification.
I have never asked to be a Prime, they just add you automatically there and you have to pay 60$ with notification by email or phone.
As attached i never added my card details to this $#*! prime account, and i cannot even remove it from there!

I received my confirmation as expected. However, the following day I received a somewhat confusing email that seemed to imply it was time for me to log on to get my boarding pass -- 3 months in advance of the actual flights. This caused me to go back to be sure I'd booked the proper flights. I'd simply suggest you review your standard emails from the perspective of a first time user and be sure you're not inadvertently creating confusion for them.

We had the pleasure of having our tickets automatically cancelled and not being made aware until a few days before our departure.

When we asked why this had happened we were told that we had not responded to their confirmation email. Now not only has the price gone up 600 euro for the same booking but the initial deposit paid has still not been paid back.

Avoid this company at all costs!

Very disappointing. After calling up the customer service due to payment issues, the representative Manpreet assured me that we were good to go. The next morning, I receive an automated email alerting us that our booking has been "declined -
We could not process the request for this part of the trip." No reason provided. So I call up the customer service once again (painful experience) - just to be informed that part of our trip has been cancelled (no reason provided). Instead of getting refunded the full amount that we paid, we only receive a partial refund! Never heard back from them again. Not recommended!

I booked a flight with travel insurance in December 2020.
My flight was cancelled due to corona.
I am out of pocket £270.
EDreams is impossible to contact due to "no reply emails"
This is poor robbery and yet they get away with it. I hope that someone puts together a group claim against this truly awful company.

I only put 1 start because I had to!

Customers be aware of this SCAM company.

I booked a ticket with them two months ago and since then I have waited for a refund, which I was entitled to.
Their customer service is very poor, they treat their customers with no respect whatsoever. I rang them at least 10 times within 2 months. They kept me on hold for at least 40 minutes each time I rang. After a eDreams representative answered they shouted at me for requesting my money. I was absolutely horrified.
They are a total rip-off and I don't recommend this company at all, I have spoke to other people that have used their services and the feedback was very negative.
All I want is my money back and I will know in the future NEVER to use their services again.

Customers once again, please be aware when wanting to book with eDreams.

Regards,
Monica Irina Flore

EDreams has put me through the wringer for days. They stated very clearly when I booked that I was able to change the dates of my travel if needed. I ended up having to as something tragic happened. They would call me in the
Middle of the night or someone French would call when I don't speak French. They would follow up with a French email. I used google translate and they would have pricing to change the flights in Euros. I'm in Canada! They then said I had to have the hotel contact them. The hotel said it has nothing to do with them. This went back and forth until I finally gave up. This calling in the middle of the night and having someone French call me went on for days until they finally said that it's too close to travel date now to change the return flight but the departure flight I can change for an extra $380 which was more than the flight when I booked it through WestJet. I finally gave up and said keep my booking and keep my money. Save yourself the headache. These guys are a joke.

Already regret what I got myself into... Never received a confirmation for my flight. Called them and asked about update, since $$$ has been taken out of my account but no tickets been issued. I was told to wait 24 hours... what company does that! Either you get your tickets or not. Why to hold my $$$ and not issue tickets! Im afraid long fight will come from this to get my $$$ back because seems no tickets will be issued! What a dream I got myself into. Stay Away, buy tickets elsewhere, Saves your nerves!

We booked a flight via eDreams/Opodo for a round-trip flight from Athens to Heraklion, Greece over the holidays -- after we had been assured by them that the price they quoted included all fees of all kind for anything. They then sent a flurry of various charges that had never been mentioned before, including duplications for the same services. We spent a lot of time and worry trying to point this out to eDreams directly, but we got only replies that were as unclear, non-responsive and apparently fraudulent as the superfluous bills themselves. Then we disputed the charge with the credit card company, and eDreams, now responsive for once, is fighting our dispute, but using the same old obfuscation tactics. So our struggle with them goes on. This company is dishonest and should be avoided at all costs. Look at all the people here who have had similar experiences with them.

EDreams is a big flight booking scam.

Your booking is confirmed! (reference: *******089)

I have booked London to Istanbul return flight it was showing £119 cheap price I booked that but after that agent said it shows unconfirmed and charged £48 then after a week they charged £144.

They also have a sister company named Opodo so whenever booking a flight make sure not to book through Opodo and E dreams it's big Scam

It was the cheapest ticket that I found. The only thing is that you have to wait 24 hours to actually receive your booking confirmation. I'm still waiting for my tickets details

The booking and payment was fast and easy. But I still haven't received the invoice I requested.

I found the hotel where we were supposed to stay was rated miserable in the last three years. It seems that the management changed and the guests are extremely unsatisfied.

I bought a 4 leg trip - avoided all the options to pay extra money.
The money was taken from my card.
It looked like everything was in order = though still waiting for the confirmation.
Then next day I got email telling me the first three legs could not be confirmed as my payment did not go through!
I checked with the bank. No problem there. And the funds had been blocked.
I called the support. They only speak Dutch, French and Spanish (and one more language - not English)
They told me that there were problems with the payment and if I still wanted the trip it was now more expensive.
I said no. Please cancel all. They said canceling the last leg was not possible.
This is a complete scam and fraud. What need does anybody have for a last leg of a multiple leg trip?!