- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
eDreams has a rating of 4.0 stars from 9,411 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Booking flights for a upcoming trip was relatively straight forward, however the price increased during the process which I felt I had no option but accept
Internet search
Date of experience: June 16, 2023
Les billets ont des prix abordables et la réservation se fait rapidement et le paiement est sécurisé
C'est le meilleur site pour un bon plan de billet d'avion
Date of experience: September 7, 2024
Few times I try to pay and ticket price changes in middle of process. Seems insincere and greedy on your part.
Also my credit card was not accepted a few times, with out reason given, even if never in other booking platforms it has happened. I lost good price and booking place due to that.
Friend recommended
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 27, 2022
At my age, I only fly once a year and so I search for affordable prices. In finding the nonstop flight and reasonable price, eDreams popped up and offered another ther discount for trying your services for 30 days! Thank you.
The price and easy to use and great follow up information on a timely basis! I may try another trip for 2023 ad well!
Date of experience: September 27, 2022
One of the most horrible company to deal with. They lure you with decent flight offers, offers you a ton of policies when booking your flight which makes you feel no matter what they won't let you miss the flight but at the very moment when things go wrong, they won't even reply. Following up with them to ask for a refund is useless. They take advantage of the fact they are an online business and would never provide you a refund. They are so unorganized and mismanaged that don't even provide you an update on your issue/case. For me, they went from "yes, your case looks genuine" to "we can offer you a 200$ refund" to "sorry, this is not our mistake and we can't give you any refund". Don't even expect them to give you a call back because they won't.
My case lasted with them for almost 4 months with me calling them about 7 times. 2 out of 7 times they just put me on hold and never reverted. No email update on my case update whatsoever.
Date of experience: March 19, 2022
So I booked a flight that the company cancelled due beyond regular maintenance. Edreams marked me as a no show and refused to give a refund. They said I would get a call back but never did it was 1 year and they still haven't refunded me. I even sent them the email that the airline company sent me saying they cancelled the flight and there reasoning. But still say I was a no show. Don't book through them, they have the worst customer service! If I could give a negative stars I would!
Tip for consumers:
Just book through the actual company. Don't go through a third party like them
Products used:
I could recieve a full refund due to the airline canceling but continue to say I got marked as a no show
Date of experience: January 26, 2022
Full of extra hidden fees, prices really not divulged until the last steps of your possible registration, while registering the website did not provide full information regarding the reservation process, alerting me after the payment, furthermore, the website does not, to the best of my knowledge provide a phone number for you to contact an actual human, making it so that you must engage in a super annoying chat with some really awful A. I.
Date of experience: June 29, 2022
Thank you, it was good experience. Looking forward to next vacation with you!
Date of experience: July 5, 2024
Our experience with eDreams prime was an easy process and overall was good.
I did not choose it. It came up when a searched for sky airlines to book a flight.
Date of experience: July 5, 2024
Dear Elias,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Guys, too many email that you send. Send less only with important info
Date of experience: July 9, 2024
Booked a flight with them because it was a few dollars cheaper then other sites. They emailed me after I bought it that the flight had gone up by a few dollars. I call them and fell asleep waiting on hold for hours, then called again and talked to them. I said I would pay the extra and they said ok sounds good. Next day they email me and say that they were unable to get my ticket. By this time the price had doubled. Hours of my life and hundreds of dollars wasted.
Date of experience: June 16, 2021
When I clicked on the flight, it showed a price of "$370 ALL TAXES INCLUDED"
When I paid, it showed a list of Taxes, I was charged. The 'low cost fare' turned almost $500. I am requesting a refund of the difference. Also the site wouldn't allow me to, enter my birth date.because, the year stopped at 1950.My birth year is 1949. Also,it told me I may not be allowed to enter the country.Because my CANADIAN passport expires, less than 6 months away (Nov 27 2023)
Looking for lower fares.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 1, 2023
Reported eDreams for fraudulent activity with my bank today after booking a roundtrip flight to Vegas. I noticed that the return date was wrong from my original plan (likely from me clicking around to test costs). When I tried to change it, their website told me to contact the airlines directly so I did. The airlines had my name for the flight but didn't have card information, my address, nor any way to verify me as the purchaser (meaning that even if I went to the airport, I couldn't board the flight or even pick up my ticket since they didn't even have my birthday). Tried to contact support at eDreams.net for 30 minutes before calling my bank to report fraud.
Their no confirmation number either for the flights--just a booking number that means NOTHING to the airlines.
Which I recommend everyone does if they have any hope of getting their money back from this company.
Tip for consumers:
DO NOT USE. If you do use it, try to cancel and get a return with your bank ASAP.
Products used:
Ticket to Vegas
Date of experience: September 10, 2021
I check email to know your system automatically generated two reservation number, （*******818 and *******797） when I was scheduled for the first time show me your information is not successful, this let me enter again the second time, but there is something wrong with the two shows deductions is successful, I had to cancel one of them, because the system error of you please for free cancel my booking number *******818 and refund my charge, I've always been a regular customer of your company. Please give me the right treatment.
Kind regards,
My friends and I have always been regular customers of eDreams.
Date of experience: July 11, 2022
Warning traveller! Please think twice before booking a flight using eDreams. Yes, they are cheaper, but you pay the price in bad customer service quality. I booked a flight in March 2021. The value of the flight was almost $300.00 The flight got cancelled. Their customer support is unreachable (mail, phone, Twitter,...). You will be left out in the cold if anything happens. I am still fighting with edreams. Never ever will I use them. Think twice before ordering.
Date of experience: May 20, 2021
La verdad Bien, Espero que mi cheking no tenga ningún inconveniente con el favor de Dios 🙏🏻
Por el ahorro que me hice en los dos Boletos
Date of experience: October 8, 2024
They trick you into buying a membership and then when you question it. Yes we will refund but didn't. Then customer service is non existent. I tried to book with Web-jet Aust and was sent to them. They are frauds and take your money without consent. Bank wont do anything as you booked through them but knew what they do
Date of experience: April 8, 2022
Do NOT book on this website! I CANNOT EMPHASIZE that enough. Poor change of command. The confirmed the returned flight and took 2/3 of the $, then declined the departure flight. So, you can come back but you can't go?!?,@! Ridiculous! On the phone every 12 hrs for 2 days and got nothing fixed. Waste of time! What you think you can save through them is not worth the hassle.
Date of experience: January 29, 2020
Оплатил услугу автоматического check in. Но в бронировании нет моих персональных данных и я не могу их внести.
EDreams я выбрал, потому что здесь были самые дешёвые авиабилеты
Date of experience: September 14, 2024
People be careful about this website! They apply hidden charges without let you know. My flight ticket currency was set in EURO but they charged me in GBP without showing that. Then I noticed that they charged me 45 euros more than the flight airline! So they sold a 200-euro flight for 245 euros! That simple!
Never ever buy ticket again from EDREAMS! It was my first and last time.
Tip for consumers:
Hidden charge
Products used:
Flight ticket
Date of experience: October 24, 2021
I booked my flight last night. One of the flights has been confirmed and the other is still pending. There is no phone number to reach anyone and the 'live' chat is a program replying with standard answers. It also says that you can cancel your reservation but there is nowhere to do that. When booking a trip you cannot be expected to 'wait and see' if the flight actually happens. It is a shame that you have to go to great lengths such as this to get someone to speak with you. I do not recommend this company.
Date of experience: February 22, 2019
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
"Dear Janice H.
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"