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eDreams has a rating of 4.0 stars from 9,407 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
They Canceled my flight at last minute and won't give refund, can't contact them tried calling to no avail, no reply to emails, DO NOT BOOK with e dreams. Scams...
I tried to speak to their manager Mr. Peter Smith - the most stupid manager ever... He just dropped off my call...
Products used:
Booked on Edreams...
Date of experience: March 26, 2022
I am regular Prime Client since years and booked many trips. Recently Edreams made a scam: I reserved a flight to US and back almost 800 dollars was cancelled by British Airways and I am still waiting after 3
and half months my money. I ve booked by EDreams. Call 20 times no be contracted back Thus is fraud. Do not book Edreams ever! I M STILL WAITING FOR FEEDBACK OR MONEY BACK NOV 2 2R. UPDATE: AFTER 3 AND HALF MONTH I RECEIVED THE PAYMENT BACK
Location: US
Tip for consumers:
I hope it will help me to get my 800 dollars back
Products used:
Flights
Date of experience: October 31, 2023
Whatever you do stay away from this company. They are a scam. I paid extra for exchangeable tickets which they refused to honor and would not return my phone calls. I challenged it through my credit card company and they lied and stuck me with the charge.
Tip for consumers:
Stay away from this company or you will surely regret it.
Products used:
Plane ticket.
Date of experience: March 19, 2022
Es esmu loti apmierinata😀.😀😀😀😀.Man bija loti viegli un atri atrasst letakas biletes.Un viss labi noriteja.😀
Mans bralis man ieteica.
Date of experience: September 10, 2024
It was quick, easy to understand, helpful to make my travel plans
Date of experience: July 13, 2024
Heads up out there! It looks like a great price! Beware the charges for a seat on the plane. And I still haven't heard back on if I can check a bag or what that fee will be. I booked anyway. Wish me a pleasant travel experience?!
Date of experience: November 16, 2022
Dear Jojo B,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
They do not include several service fees (including their own) in the "Final Total - includes all taxes and service fees" button. You continue with your purchase, and not until after is your order confirmed do they reveal the real price you paid. Flat out refuse they did anything wrong over the phone or email, and eventually stop responding to you. Stay far far away.
Tip for consumers:
Many hidden fees
Products used:
Flights
Date of experience: July 31, 2021
I booked and paid £833.84 for a return ticket from London heathrow leaving in November 2023 and returning early January 2024 I received confirmation for the return ticket only but not for the outbound. I therefore phoned a number listed on several occasions for the missing ticket to be sorted but no joy. I tried sending emails but no luck there either. I was blocked, I GOT A MESSAGE SAYING "MESSAGE NOT DELIVERED "have contacted my bank about a refund and the case is being investigated.
Because the price for the ticket was reasonable and I thought I have got a bargain!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 18, 2023
It's been two years since eDreams cancelled my flight and I have yet to receive my refund. I have called customer support 10+ times over the past 2 years, the waiting on the phone line is long (~1hr) and every time they tell me it will be approved within months but they have never followed through on their promises. This is very bad service, I will never fly through eDreams again.
Date of experience: February 28, 2022
Horrible experience
I wish I had the option to give eDreams zero stars. The company is a total scam and waste of time. I cancelled a flight that had flight insurance which means I should receive a refund. I have waited over three months for this refund. I have called customer services for the past month and a half trying to get my money back. They continuously tell me to wait 24-72 hours longer for my refund because it is 'with the refund team', they're 'waiting for the airline', or 'the bank is taking too long'. I have been given one of these lines every time I speak with an employee. I do not blame customer support as they are just doing their jobs, however, the company as a whole is trying to keep my refund money and doing anything they can to slow the process down. I will NEVER use eDreams again to book a flight or any other product they sell. EDreams is a terrible company.
Date of experience: September 18, 2019
My experience with eDreams was smooth and hassle-free...
Date of experience: July 9, 2024
Easy to work with
Thank you for your time
I will use crevice again
It was easy to use on website
Date of experience: July 9, 2024
My flight was canceled by the airline over three weeks ago. As of today, there's still no sign of a refund or even a flight credit. I am in a foreign country needing to book out to go home and my money is tied up. Yes, I can book a flight and continue to wait for who knows how long if ever to get money back. But, what if it then becomes a credit only? I have asked for escalation, I have asked for a supervisor. Nothing. This is so common the "refund issues" is a standard option from their chat robot system.
Tip for consumers:
Just do not use this booking service!
Products used:
Booked an airline flight.
Date of experience: September 17, 2021
Nice experience and good reception. I enjoyed the experience encountered during my booking.
Date of experience: July 12, 2024
Still waiting for my refund or even change of date flight but they keep of ignoring me. I have booked flight before covid and up to now i still dont have a resolution. Airlines cancelled the flight. Whenever i talk to agent, they said wait 3 days for email or call but nothing. This is since April 2020... (Now its Sep 2022). I have been very patient but this is so frustrating already. Dont book with them!
Tip for consumers:
It will be hard to contact them. there is no agent to assists. only ibot
Products used:
Flight
Date of experience: August 31, 2022
This company does nothing but will take money from you. But even if they will charge you for a ticket it's doesn't mean you gonna fly because they will screw up your information and Air lines won't find you tickets in the system.
Don't take your chances
Date of experience: June 3, 2022
Don't book with eDreams. I booked a flight with Spirit Airlines on 8/5 online thru eDreams. Realized minutes after I had booked wrong flight and tried to reach eDreams but no luck. Called Spirit who sent me email confirm they had cancelled the flight and subsequently confirmed that on 8/16 they issued credit back to eDreams. Ref # Spirit provided me for that credit to eDreams was #*******646 (same as the eDreams reference #). EDreams remains impossible to reach (no phone number that I can find) and over two months after they got their credit for the cancelled flight from Spirit has never credited my credit card for the $617.44
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 1, 2022
Es fácil de usar, conveniente, fácil de entender y se la recomiendo a todos.
Date of experience: October 1, 2024
The app is very challenging to use and it took
Two calls to support to unfreeze,
Date of experience: July 13, 2024
Dear Beverley,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Traveller,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service