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eDreams has a rating of 4.0 stars from 9,407 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Do not waste your time buying anything from Edreams. They're executing a huge scam, you have no way of contacting them and they don't care about you and your travel plans after you pay them. I got a refund issued by the airlines directly and Edreams stole it and refused to refund the money back to me. They'll prevent you from getting your refund in case your traveling plan changes. They debit your card and use a different card to pay the airlines that way if the airline issue a refund it goes directly to their account and not yours and they'll ultimately refuse to refund you. It's a scam.
Tip for consumers:
Don't use it.
Date of experience: July 28, 2022
While booking my flight on the edreams site beside the flights you had to chose from it said carry on included. The email from edreams says 4 carry on bags both directions. The airline website says no baggage. I have screen shots of the flight listings saying carry on included. I have screen shots of my edreams account saying carry on included. I changed one flight because it said small bag included. I have chatted many times, filled out the forms they asked for, sent info they requested and no one has gotten back to me in 17 days. Has anyone found a solution?
Tip for consumers:
do not use eDreams they are lousy
Products used:
flight only thank god
Date of experience: February 22, 2022
The business has no working phone number, even if you pay their "prime" subscription. They do not advertise any address being afraid of agree mob and lawsuits. They sell you a booking, a day before your flight when you try to check in you understand (from the airline) your booking does not exist. They sell you the same trip for 3x the price. Stay away from these criminals.
Tip for consumers:
do not use this site. no customer service. no phone. no address. will never travel. will never get your money back
Products used:
flight booking
Date of experience: October 25, 2021
My flight was cancelled by ANA in March 2020. I have called, emailed and always get an answer that my refund is being processed but until now nothing. I had another segment on my flight with Priceline with ANA and my refund was processed in 1 month. I will not book in this website no matter how cheap it is. No guarantee that you will get customer service.
Date of experience: June 5, 2021
Edreams is a total fraud. They took 400$ for a 200$ ticket and the thieves cannot even send an invoice stating what they have deducted the money for despite multiple attempts to reach them.
Never ever going to purchase anything from these thieves.
Date of experience: September 22, 2021
These guys are a complete scam. Don't be fooled by a slightly cheaper price, because if there are any issues it'll cost you way more in the long run.
Their customer service is an absolute joke. I've spent hours on the chat just getting cut and paste responses over and over again. They lie about the process and will say anything to get you off the chat, but if you keep pushing, you'll eventually find out what you need. Not that it will help you, because they'll fall back on the "it's the airline, not us" quote and the circle starts again.
As an example, we all know that the airline won't talk to us, because we booked through a eDreams, but at every opportunity they'll say "you need to contact the airline directly for that". Knowingly sending you in the wrong direction, just to get you off their todo list.
They'll spend 30 minutes telling you it's impossible and then out of the blue they'll say "ok I'll contact XYZ team to to ABC". Why the hell is that not the starting point? Because a lot of customer would give up before things get resolved and eDreams would make a fortune from getting refunds that they don't give back to the customer.
If you're booking a simple, one way ticket and the saving is substantial, them maybe it's worth the risk. Otherwise, DON'T DO IT!
Products used:
Flight booking.
Date of experience: January 30, 2024
Criminal company, today I make report and change my bank card, be careful - never book from this website! 2 years was not using company and 2022 they just charge from my account for trip to Barcelona - never ever been there... I hate them!
Date of experience: January 24, 2022
Edreams purpose in life is to be a parasite to humanity. They want nothing more than to suck people dry of money. They will employ shifty tactics to add on cost. They are not transparent and are misleading.
They are an unethical business, based in Barcelona and runned by some of the biggest scum bags on earth. Their call centre is based in India and they too are of little help. The customer service rep has no qualms about lying to you and giving fake apologies.
Avoid eDreams if you want a hassle free vacation. They will ruin your trip at the drop of a hat. Don't be fooled by the low advertised prices. Its not too good to be true, but that's their trick. You don't think it's a scam until it's too late.
Date of experience: August 14, 2019
Please do not use this company. One star is generous! I am in SHOCK as to how they are able to get away with what they have done. I booked 5 flights for a stag trip for my friends. They created two separate bookings for five people (one with only the outbound flight). I was charged for both sets of flights and two booking fees in excess of £100. The customer service centre is so hard to find and the staff on the phone incredibly unhelpful. I am still unable to get my refund confirmed and they have asked I take this up with the airline who are 100% not liable. They refused to even admit that it seemed odd that I would book the same flight for the same people. Not only have they made an error which they won't refund me for - they have charged me £100 for the pleasure. I can't see how this isn't criminal activity. Judging by reviews, I am not the only victim of their behaviour.
Date of experience: November 5, 2019
The program works well I advise everyone I ordered a ticket for the first time in my life, but everything is described in detail and clearly, you can find cheap tickets if you urgently need
Date of experience: April 10, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Felt hustled about having to join Prime.and then having only 3 moths before the subscription becomes payable. 1 year free would give more time ar a busy time of year.
Date of experience: December 13, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
They operate a scam. They sign you up for a 'prime membership' automatically so you pay $100 after a month. I paid extra for having my flight changed but they did nothing and I had to sleep at the airport. DONT BOOK WITH EDREAMS!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 15, 2023
Booked a ticket and needed to change flight, even after paying for "free change" service the wait time was minimum 2 hours to speak with a human. Once on the phone with Customer Service, they say they will change the ticket but you have to wait for an email confirmation. I called in 3 days in a row and still no change. Each time you call, there is a 2 hour wait. HORRIBLE! Stay away from this lousy company who has people in India who cannot communicate well & cannot do the work needed for changes
Date of experience: August 26, 2021
My credit card information was stolen and used to purchase from this site. Why are you not asking for billing address, firstly? That would've stopped the whole thing. Second, why are you lying to the company when they investigated saying that the card was used prior. The company and I were able to easily disprove the lies you told. Please close this criminal's account!
Tip for consumers:
They when theirs customers steal your information.
Products used:
None
Date of experience: May 19, 2022
Wonderful easy booking system, easy navigation but way too many clicks to get booking completed.
Cheapest flight.
Date of experience: July 5, 2024
I followed all the rules of the cancellation policy and I was still not refunded my money. You can't even get anyone on the phone. Please do not utilize this company for anything as you will be thoroughly disappointed. The only reason I selected a 1 rating is because it forces you to. If I could do 0 star it would be 0.
Date of experience: August 4, 2021
Beware the price you accept is not the price invoiced. They add on their charges after you have authorised the payment. Don't go anywhere near this company. Book directly your self or with a reputable booking agent or website.
Date of experience: August 19, 2019
If your flight is canceled forget about your money, as eDreams has no interest in refunding you and will try to convince you that your ticket Is non refundable.
Please, for the love of God, stay away from eDreams.
Tip for consumers:
don't, Just don't.
And if you di: Hope they don't cancel your flight
And if they do: Say goodbye to your money
Products used:
Nothing, they delete my flight
Date of experience: September 9, 2022
I booked a ticket from Perth to Adelaide and there was no flight, according to a employee at the airport those flights from Perth to Adelaide have been stopped for a while already. This happened December 2020. I had to book another flight and pay again. They never refunded me for the booking.
I tried contacting them in regards to the problem.
Date of experience: July 13, 2021
Appalling company morals, just there to mislead the customer & take money from you if you are not careful. Many other sites out there where to get affordable plane tickets, edreams the worst I´ve ever used & never again.
Date of experience: January 2, 2019
I bought check in baggage for $50 (air asia) and yet the actual airline only charge about $20.
I don't know if I will buy ticket from them ever again. This is my 4th times bought tickets from them.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 10, 2023
I will fill this later after the journey as I want to be sure that what I am writing is real and accurate
Good reputation
Date of experience: May 23, 2024
Planing the trip is not price friendly. E price changing on higher is not OK for every second.
With budget you planed in one day it's difficult to find
Date of experience: January 28, 2024
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
The experience was OK, but I don't understand why the website kept bouncing a window saying" time out" it pushed me to hurry up, I don't like this. I'm paying hundreds of thousands of followers, I don't want to be hurry and make mistake.
There's no option to add luggage after I paid my ticket.
I just come across to this site and the piece looked OK to me. And I don’t want to spent more time to other sites.
Date of experience: December 19, 2022
Dear Hilit L.,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Tom,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team