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eDreams has a rating of 3.9 stars from 8,699 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Fast and easy to deal with best price good customer service Only 1 more characters to make your standard review into a featured review!
Only 1 more characters to make your standard review into a featured review!
It was fast and pretty easy to understand, the details were very clear abd was shown all the time which helped me a lot
I wanted to make a booking for a flight from Johannesburg to Durban. When Googling "FlySafair" - the eDreams website come up first. The words: "FlySafair" is typed far larger than their own name, which should be the first red flag. They pretend to be the FlySafair website...
The price quoted for the flight was R 3012 a ticket or R 6024 for two. Eventually they took R 8 831 off my credit card. When I eventually got past their bot, and spoke to a human, they told me I did not choose "the prime option" and asked for extra services - which I did not!
They scammed me out of R2800.
The person communicating with me just said "sorry" all the time - even when I said they are insulting me with the "sorry" they kept going with it - no effort to address the issue, just "sorry" - just to rile me more, adding insult to injury.
Avoid at all cost, they are crooks and will take your money.
I like using edreams for booking flights and accommodation fory trips. It is all in one page and easy to navigate, providing timely information 👍
I don't understand the benefit of your service. I booked with Allegiant. You offer check in now and my flight is almost a month away.
Dear Lawrence,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I booked my round trip flights easily. All comfirmations were sent to my email for easy access.
Will use edreams again👌🏼
Good, simple and very fast. Anyone can send it. But no well, l people make you write as many words as they want
I purchased 2 tickets for Vienna (with Air Canada)thinking that the offer was amazing ie a round-trip from Montreal, Quebec to Vienna for 858$ per person: WOW!
However, once the transaction completed, I checked my MasterCard account and saw that I was charged 600$ (for 2 tickets; therefore 300$ per ticket) MORE than the indicated price on my booking confirmation!
After numerous calls and many hours waiting for an agent to answer, I was told that the indicated price was in US dollars!
1) Although I called within 24 hours after completing my purchase, eDreams could not refund me. Had I dealt with Air Canada directly, I would have been re-imbursed... Also, Air Canada CLEARLY indicates if "$" is USD (and not Canadian dollars) which eDreams omits to do.
2) The eDreams agent I spoke with said that prices with eDreams.net are in US dollars; to see prices in Canadian dollars, I should have used eDreams.ca. How could a simple customer like me know this?
I find it very unfortunate and misleading on the part of eDreams that the dollar currencies are not clearly written:
The price in dollars could be either US or Canadian. Not writing which one it is makes it easy for the consumer to go ahead and complete a transaction without thinking twice.
In my opinion, eDreams profits from not CLEARLY writing prices either in USD or Canadian dollars.
I am very dissatisfied with eDreams!
EDreams posted on Internet what I thought was an "attractive price" for Air plane tickets.
In the end, I was mislead 😕
Dear Patrick,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
User friendly and very easy to make the bookings.
Easy payment
Get all information that someone need
I want to buy 2 thickets to me an to my son, but the flight to my son I want a deferent return location
Is was impossible to do so, so I first order a ticket to me from TLV to Dusseldorf
Then when I tr to do the second order after I change the passenger name, the system add 120Euro
To the price because the name change the discount was omitted
Why?
Finally I bought a ticket for him in other company
Dear Ilan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Easy and accurate, the process was quick and easy and very good for those of us that have never booked an online ticket before. The site was very clear and the process was simple.
I found it on the internet
Good experience. Even thought it tooks quiet a long time to finalise the booking and then the realise that you need to pay fr seats in business class
That what came up when I looked for flights
Dear Ron,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Booked my flight a few days before my trip and edreams offered the cheapest rate I could ever find online! Thank you!
Cheapest rate
It is good, however I was wondering why I wasn't required to submit other details such as passport numbers like how it's required with other airline booking websites. Should I be worried?
Price competitive
I found this platform surprisingly easy to get a comparison and variety of flights such that in minutes I was able to choose the flights I needed. The discounted fare was also appreciated.
How can I cancle the Prime?
I can't find the way.How can I cancle the Prime?
I can't find the way.How can I cancle the Prime?
I can't find the way.How can I cancle the Prime?
I can't find the way.
Dear Jaenam,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I didn't travel yet I am preparing for my first holiday with a dreams it looks a fantastic sight hopefully everything goes well
I was looking between other apps and I find this one which have visible price for me that's why I booked with a dreams
I was struggling to find an economical way to Vienna from Dublin but I discovered an affordable route via eDreams & Lufthansa which involves a brief stopover in Munich.
Easy and well priced. So far the experience has been simple and one of the least stressful things about my traveling this year.
I chose you dreams because it seemed very well priced and the process is easy
First flight got delayed twice, still managed to get on the connecting flight just in time. They almost did not let me in.
Online booking was much easier than other booking companies. I received my booking confirmation right away.
EDreams did a good job.
Thank you.
First time search on line. Gave me choice of flihhts at reasonable price.
It was quick fast and in the range I expected to spend.
It send me updates so I won't forget my traveling schedule
A friend helped me
I found the whole precidure simple and
Very fast. Besides offers the opportunity to book several activities as well.
Nothing to say. Nothing to say nothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to say
Dear Nauman,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Aethesham,
We greatly appreciate your feedback, as it helps us improve our customer experience and avoid future incidents like this from happening.
Sincerely,
John
Customer Care