eDreams

When my flight from Rome to Tehran got cancelled due to security issues, they would not refund my money even after calling them several times. In addition to this, I was randomly charged 44 euros for a prime account that I did NOT consent to. Now, after trying to call them and cancel the prime account, I cannot find the option to do so. The link they say you can click on does not lead you to a page you can cancel your membership.
Do NOT use eDreams!

They offer you a unbelievable rate for car hire, tell you that if you provide proof of insurance, you will have no additional fees, only to arrive in Mexico, wait 90 minutes for service at the MEX counter, who simply deny your proof of insurance. I arrived with printed proof of international insurance, it was "denied" by the "delightful fool" behind the counter, and informed that my $27 (US) a day rental would now be $137 (US) a day for the same small car!
I declined, called out the scam, and asked to cancel and refund my deposit... A week later and still nothing except ignoring me!

STAY AWAY!

They are awful. I could never get in contact with a customer service representative almost lost flight. I called several times because the airline was unable to locate flight with the confirmation they provided. It was so very much frustrating. Why are they in business? They never ever send me the boarding pass. On the email below they stated the boarding pass was going to be sent.

Awesome and i can't wait for another experience. I also don't regret doing business with Dreams

I am quite disappointed with you.because I have been trying to contact you about my reservations. I just need to make a correction to my sister name elizangela com z to ELISANGELA com S. Unfortunately I didn't have any response from you.

EDreams website. I tried to delete the account over and over. July 8, 10, 12,16, 18, 20, 22,23
No way to contact a real person. I simply get this message:

To permanently delete your account and all personal information from our database, follow the following instructions:
1. From the header of our website log into your My Trips account.
2. Select Account Details on the left-hand side.
3. Click on I want to delete my account.
4. Confirm the deletion of your account by clicking Yes, delete.

From "My account" I entered email and password. Then I clicked "Delete my Account" but the "No thanks" link is active, but "Yes, Delete" doesn't function.

I sent the message on Facebook, on their website and in the chat box. I asked for a live agent, but without a 1-12 digit code I am unable to link to proceed to an agent.

$59.99 Prime subscription renews automatically once your subscription period expires (including free trial periods). The annual subscription fee is $59.99/ This amount will be charged to your credit card. If you do not wish to continue your Prime subscription, cancel before your subscription (or free trial) expires. https://www.edreams.net/customer-service/#/more/prime/how-cancel-prime-usa

Don't waste your money, don't book or reserve anything through website. World's most worse customer services they have. I booked a hotel, the hotel charged me USD 875 additional money after my arrival home, I asked eDreams to deal with the hotel, they told me it's something the customers should sort out!

Till now I'm thrilled with E dreams! Great prices, great service and support and really good and user friendly app.

The full experience was really good, timing was accurate and the staff was dealing friendly.
Value of money is recognizable.

I don't know how I can sea but it was good…………………………………………

I admit being stupid for using such a website to book three tickets and to pay an extra fee for cancellation and assistance insurance.
They never help or answer. Even if you overcharge call them, they waste your time and never help.
They are the worst at doing business.

Perfect system. Loved it a lot. A lot f benefits, fast and works really nice. Thank you

Sometimes rates change to dynamic in few minutes and prime discount is sold as membership to us, so have to careful whether its going to be useful for frequent flyers.

Never ever trust these scammers with your money. I had a harrowing experience and where do i start. Flight was cancelled, no intimation provided
No customer service, no response to emails
Refund initiated as per website, no money refunded.
And the list goes on.
Never again will i trust these scammers.

I purchased Turkish Airlines tickets via edreams back in November 2020 for December 2020. It was two separate bookings for $1200 each. Then I had to cancel due to Covid. Turkish airlines refunded me the tickets but edreams posted the refund only for one in May, pocketing the other! That's 1,200. There's no way to contact them either. I had to work with my back and cancel but I missed the deadline since they promised the refund very late. Avoid them by all means and work with your bank if they are not refunding

Their quality is very poor.
They don't listen what I asked.
My question was allowable check in baggage weight limit.
It takes 3 min to give me answer and start to sell ticket by phone.
(It is ok, it might be part of their incentive.)
But, thy could not find right flight number and they don't give me the flight which i need.
It is very poor system.
It make me very nervous experience.
They must improve operator and system level.

I have been looking for a flight home (USA) to meet my new granddaughter. After reviewing several websites, eDreams offered me exactly the flights I wanted and a ticket price better than any other offeror.

Booked a flight to New Zealand 6 months ago.
Edreams cancelled the tickets without informing anyone and I found out a week before my trip
The customer service department could not produce anyone who spoke acceptable English so they just sold me back the same seat for an extra £300

Quite frankly it was very frustrating because the flight routing you offered and gave a USD price for would not allow "select". Finally after experimenting for a couple hours we were able to book one part of it and needed to use Kiwi to book the other part of it. We would have preferred to just buy the full ticket from one source. Please try to correct your web page anomaly

I saved more than 60£ only on this trip with my eDreams Prime account!

Excellent experience to go through and get your own business done

I purchased airplane tickets to Mexico and I kept on getting emails about unable to reserve my flight... every time I called they said I needed to pay more money... I requested my money back and they gave me 80 % back of what I paid, even though I had paid a 33 dollar fee to cancel or change my flight at anytime... They took $100 dollars for doing nothing... Don't waste your money. This is a scam... October 29,2018

Good. Simple and easy process. A bit too much offers for extras