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eDreams has a rating of 4.0 stars from 9,406 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
It's helpful website for reservations and also so nice teamwork
The best website I always make a deal with
Date of experience: July 8, 2024
Found a great deal for domestic ticket from Tokyo to Fukuoka!
Great for the deals and hopefully great on service too!
Date of experience: July 13, 2024
EDreams is among the best online booking, I am very satisfy with there great deals and cheap price.
Cheap airline tickets
Date of experience: July 13, 2024
It was completely hassle free and well worth using eDreams. I will definitely use again.
Much cheaper than other apps for exact same flights.
Date of experience: July 8, 2024
The service is upsolotly good and very quick and very responsible I am very happy working with edreams iam very satisfied I been dealing for a very long time the service is amazing it couldn't be better the standard is very high and responding thank you for the information and the service you give.
Date of experience: October 26, 2023
They are selling fraudulent not accessible tickets from Inida to locations you cannot travel.
I am stuck with 12+ Calls with each about 40 minutes wait calls to speak with agents to assist with ticket refund. The help desk number is based in Spain only (+44).
Opening case with EU and Spanish authorities to assist with refund.
Date of experience: July 16, 2021
Had to cancel my booking due to an injury and was advised not to cancel by e dreams as it would add costs. This jeopardised my insurance claim.
When calling I was on hold for over 30 minutes before speaking to anyone.
When making the booking, I looked to reserve seats and was shocked by the charges imposed... I went directly to the airline with "manage my booking" option and did this with ease, saving a substantial amount of money.
Date of experience: February 25, 2020
I spent 2 years trying to get money back that was wrongly booked from my credit card. I even went to the local newspaper which printed my saga and edreams had "no comment" and did not reply to the newspaper. I can not believe that this company is still allowed to run. I went in circles and they were never ever able to explain why the money was booked and for what and I never received my money back! Do NOT book with this company please because in no way should this criminal activity be supported!
Date of experience: July 31, 2018
They are literally the worst I have ever dealt with, they canceled one of my connected flights without sending me the other flight's cancelation and they are not paying me my refund amount which I have the right of a full refund but they played on words and convinced me that I am just entitled for one flight refund and until now it is been a month they haven't even paid me anything as well as they have deducted 333.3 AED from my credit card without my consent for prime subscription renewal even though I literally had the worst experience ever so I called and the customer service guy told me that they will give me 90 GBP as good gesture since I had the worst experience and until now I haven't as well received anything! NOT RECOMMENDED AT ALL! REAL SCAMERS!
Date of experience: May 14, 2024
In one word- DO NOT BOOK flight here even if it's $5. They out inaccurate information's as " carry on included in price", then when you cancel, you can't get money back. Nobody is responding to Chat and there is no phone to call. Unbelievable they still exist.
Date of experience: October 30, 2021
Edreams and citizenplane are thieves they stole my money I chose a ticket by 1600 and they deducted 4880 after I contact them edreams said its citizenplane and citizenplane said its edreams and I visited the airways company office they said edreams and citizenplane deal with company called pan pacific enterprise group and they are stealing people money I am writing my review to advise all people don't book from this website they will steal ur money they are thieves.
Date of experience: December 10, 2023
Dear Hani,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
It is great that there is edreams because it helps in booking at a lower cost and ease of application. Very happy with this experience, I recommend it
Cus it is the best
Date of experience: February 14, 2024
I made a booking though the website only to find my return trip did not go though. I have been trying to get my money back for many weeks. Do not use this site!
All Indians on the call stations. Scam company.
Date of experience: July 28, 2019
I am very disappointed with the dishonesty of Edreams. Last year - by mistake - I clicked and signed up for Prime for a one-off trip abroad to Italy to visit friends. I tried to undo my mistake and still get the flights I had wanted to book, but found it almost impossible to get the same flight even paying the full price. So, having urgency to settle my arrangements, I continued with Prime. On my return home, to be honest with Edream, I paid the £59.99 years subscription and then, so as not to have to pay automatically the following year, cancelled the Prime subscription online. I was sent an email accepting my withdrawal from their membership with a reminder that I would consequently lose any accrued discounts or vouchers. That was the last I heard from them. Now, a year on, I discovered yesterday that they have taken £59.99 automatically out of my bank account. I spent all yesterday afternoon contacting the bank and complaining to Edreams, who offered me a £40 refund and some vouchers! I remonstrated with this suggestion, but they refused a full refund, saying I should not have cancelled the subscription online! Needless to say I refused their offer.
Date of experience: March 8, 2024
Dear Susan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
MALINDO AIRLINES is BS! FALSE INFO!
This app is a SCAM. We were sold ticket with false info. It says malindo air. Auckland to KL with 1hr lay over going Singapore. There was NO MALINDO air on the board!, we try to cancel thru hotline, but no one's answering but an dead end call machine.
We needed to go back to Singapore desperately, for an important matter. But there was no one helping us in th NZ Auckland airport, counters were selling ticks as well, they couldn't extend help since it's not they're prob.
We went to batik to check in since its the malaysian airline they say. The woman on the check in said we need Visa even KL lay over is only 1hr. But the ticket shows Auckland-layover KL 1hr- to singapore. They said its lay over to PERTH!Australia! And we needed Visa. What a Scam!
We did not have a choice but book for singapore airlines direct flight.
Tip for consumers:
MALINDO AIRLINES is BS! FALSE INFO!
This app is a SCAM. We were sold ticket with false info . It says malindo air. auckland to KL with 1hr lay over going Singapore. There was NO MALINDO air on the board! , we try to cancel thru hotline, but no one's answering but an dead end call machine.
We needed to go back to Singapore desperately, for an important matter. But there was no one helping us in th NZ Auckland airport , counters were selling ticks as well, they couldn't extend help since i
Products used:
Na
Date of experience: January 12, 2024
Dear Marianne,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
Do not whatever u do sign up with these scumbags at least they'll sell your data at most they'll charge you over for services not received and make it impossible to cancel your subscription
Products used:
Don’t use any!!
Date of experience: May 13, 2023
I am very surprised got a very cheap ticket. Lets se next time i will book also thanks
I dont know my daughter booked the ticket is really very cheap i will highly appreciate to book your dream with edreams will become true.
Date of experience: July 3, 2024
When i downloaded edreams apps, I can check my schedules easily.
Date of experience: July 4, 2024
I would be more comfortable with a higher set price and only a couple additional items. Booking goes on and on and on and on and on.
Date of experience: June 3, 2024
Dear Marc,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I reserved a ticket two weeks ago. I got a "confirmation email" a few minutes later and I expected to be charged on that same day. It's been two weeks and they haven't charged me yet, I don't want to buy it anymore and I cannot contact customer support to cancel my reservation because when I call their customer support "their system is offline and they cannot see reservations". They are literally the worst company I've contacted with.
Date of experience: July 9, 2019
Dear company, this is such a good one, I have been using you for many years. I really like your service, your service and your plane landings.
Date of experience: June 3, 2024
Do NOT fly with eDreams. I booked my flight weeks ago and couldn't seem to find my booking through the airline. My ticket to my destination worked perfect so I thought nothing of it. Then as I tried to get back home, I couldn't find a boarding pass anywhere. EDreams told me to contact my airline, who then informed me that I did not have any ticket or booking with them. I've been trying to get in contact with eDreams but they will not get back to me or answer the phone. To say I'm upset is to say the least. Now I'm out more money because I had to find a last minute flight back home. Please avoid this company at all costs. It's not worth it, you'll just get screwed over in the end!
Date of experience: June 29, 2021
I booked tickets with eDreams, my Visa was charged with a bigger amount that was actually displayed on the screen when I clicked pay. I just talked to an agent and confirmed that they have a glitch on their website. No refund provided. EDreams is a scam, do not use them.
Date of experience: November 30, 2019
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Aline,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team