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eDreams has a rating of 4.0 stars from 9,402 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I attempted to buy a ticket and when it came to online payment and typing in my 3 digit security code i was told the transaction had been unsuccesful. I then bought the ticket with Expedia and all was ok. Minutes later i noticed a confirmation from E dreams as well. I immediately cancelled their ticket, was told a refund would be made and 5 months later, after several unanswered emails and no real person to call, nothing. Now that I have read other reviews, I fully understand why, they act in an unprofessional, arguably fraudulent manner
Date of experience: November 28, 2022
This company is a scam, bought an urgent flight ticket, got a confirmation email, when I tried to check in on-line I could not, called Qatar Airways and found no record of me on the flight due to leave the next night! Tried multiple numbers to reach them and was unable to. Finally contacted the US number, was told my flight time had been changed and I needed to pay extra to confirm it, I received no such communication from them, neither was the flight changed. I had to borrow money from my dad and book a new flight with the airline directly, and fought with edreams for a week for my refund! Will seriously discourage anyone from using them, don't be fooled by the cheaper looking quote initially.
Products used:
Flight
Date of experience: August 27, 2021
Edreams are a shoddy company, save yourself heartache a book directly through the airlines.
We booked a return flight to New Zealand from Melbourne in June. The flights were cancelled due to Covid restriction, and we've got nowhere in terms of a refund or voucher. Don't believe their lies, I managed to speak to somebody called San Deep who provided me with an email address *******@contact.edreams.com and promised me that I'd be sent a voucher. I was sent a link to a rebooking offer for flights in June, it didn't state which year, but when I looked up the dates it was June this year. Air New Zealand told me that they'd already refunded the money to them and I should contact edreams. Edreams will keep telling you lies, hoping that you'll give up and they can keep your money. I'm looking for other disgruntled edreams customers to enable us to mount a class action to put these crooks away.
Tip for consumers:
Avoid them like the pandemic
Products used:
Flights
Date of experience: December 5, 2021
It's a good offer, cheaper then others. Bit unusual to wait for confirmation even tho you paid. But in 24h you get it...nothing bad to say from my experience
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 18, 2023
This website is a scam. Do not book with them. Ticket was purchased and canceled same day. All airlines and other booking sites will return this money within a week. This one has been holding for 2 months with no resolution in site. They haven't even contacted the airline which is simple. Surprised they are still in business.
Tip for consumers:
Don’t use
Products used:
Flight booking
Date of experience: January 12, 2021
Needed to contact them to change a flight detail, a service that had been purchased. 24-48 hours turn around after contact on the app. The guy who finally called was heavily accented and hard to understand, and couldn't get our request completed, but gave us a call back number. It was worthless-I assume it was going to India (based on the guy's accent, but could have been one of many countries) and the line was ALWAYS unavailable because of traffic. Made the change on the airlines website myself, in 5 minutes.
Totally worthless service, no value added, avoid if you want prompt and effective service.
Date of experience: April 13, 2022
Never dealt with a worse booking company!
Not had a single email from them at all and cannot contact them either.
Dont know if im on the flight ive booked and paid for (confirmed from my bank to them) or not.
Date of experience: November 26, 2020
I have been very disappointed with the customer service at EDreams. They sent me the wrong itinerary for a flight and, as a result, I had to buy a new flight at double the cost. When I spoke to them on the phone (several times) they assured me that they would help compensate me for the new ticket that I had to purchase as a result of their error. It has now been weeks and they have done nothing whatsoever to help me. It's very disappointing and I will never use them again. I strongly recommend that other customers do NOT use this company for booking flights.
Date of experience: May 20, 2019
Absolutely awful business practice from this so-called business.
We travel a fair bit and have used many different companies to book flights, but have never experienced such shambolic customer service - it is actually non-existent. If you book with eDreams you're playing Russian roulette: get lucky and your flight is confirmed no problems, get unlucky and the money comes out of your account with no flights and you are unable to get through to eDreams. 3h spent on their phone line yesterday and no one picked up, same again today. There are so many other companies that you can use so just don't use eDreams!
Tip for consumers:
Find a different company, the amount of hours we have spent trying to get through to them is just not worth anyone's time. Awful awful structure for a company and awful customer service.
Date of experience: March 16, 2017
We used eDreams without issues, pre covid, but few days ago, while paying for the tickets, after we submitted all the passenger info, on the last step of the checkout process, the price suddenly changed to more than double of the initial price. And unfortunately we realised what happened a moment too late. Even not-approving the transaction on the bank's mobile app didn't stop it.
Now the cancelation is in progress on the eDreams side, estimated to last 3 to 6 months. I believe we wont get it back. There's no one to call and complain, they are even forcing me to install their application to be able to follow the cancelation process..
Tip for consumers:
Don't use it or be very careful and read everything again and again on each screen, even the information that is supposed to just be repeated from the previous screens.. I wont use it anymore
Date of experience: July 20, 2021
While booking we selected the option of wheelchair assistance and paid over 600 but we did not get any ticket confirmation. Next day we recieved a mail from no reply mail box that additional information requested on wheel chair assistance. Only way was to call Spain number on that support person could not hear our voice. When I could speak to the customer support he said we have to pay 1000 extra as price have increased. He suggested to cancel the ticket and get refund. It was suppose to come in 10 days and even after a month I am still waiting for it.
Tip for consumers:
Avoid
Date of experience: July 19, 2018
All flawless except the check-in feature.
I provided all required info, twice, but could not submit the second time additional information was asked although all my data are correct
Generally good
Date of experience: March 20, 2023
Airline cancelled the return flight, edreams couldn't rebook and when we tried to cancel the outward flight on their site it didn't cancel so we had to do it ourselves through the airline who gave us a refund number to give to edreams but they are uncontactable...there are no phone numbers and chat option does not get a response. The app update says it takes 3 months to get a refund from the airline which is a lie! We already have the number. They are either the most inefficient company every or total scammers and right now I believe they are scammers and we are about to upgrade our complaint to the consumer affairs department. DO NO USE THIS COMPANY!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 10, 2023
Dear Jane,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Good service and interface. Important note: need to elaborate the module for the preliminary checking-in (now it's impossible); and also the mob. Application is not working in Latvia (surprisingly).
Find more choises
Date of experience: March 6, 2023
Dear Dmitry M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Because i received this email from Qatar airlines Dear valued customer,
We are reaching out to inform you that unfortunately, your booking has been changed due to operational reasons and we apologise for any inconvenience caused.
Please note that this is a no reply message. On receipt of this notification, you may contact your travel agency to check your eligibility for a rebooking or refund, based on the current T&Cs.
Date of experience: November 10, 2022
Dear Manny V,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Reservation *******049-Cancun Lima.
I bought a ticket paying 40€ for an extra insurance to get the 80% refund for cancellation for any reason. Well, now 3 months later, they keep repeating it has to be the airline refunding to them and then they refund to me. For what is it the insurance then? I m sure i ll never see my refund as my airline ticket was a basic one and peruvian.So Edreams it s just frauding you with a non existing cancellation cover insurance
Date of experience: February 22, 2022
Easy going through e Dreams web side. Flexible price
Good honest & knowledgeable agent.
Special reward for first time customer.
It fits to my expectations.
Date of experience: June 3, 2024
E dreams gives very good prizes overall. It is not their fault that the tickets are sooo expensive now. Anyway had a problem with my prime account and called the help. They were perfect! So it was very easy to order the ticket after that
Their prizes are good. Better than others and the app is friendly. Their helpdesk is perfect
Date of experience: September 6, 2022
Dear Evelyn B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
After missing a flight from another airline, we went into panic mode and started the online approach! EDreams wasn't the first to show up, but after scrolling and searching we found it to be the best option for us. Confirmation came immediately, and although all the boarding passes didn't come through the desk knew all about it. The helpful airline rep even changed our seats do we could be seated together. Will have no issues with using again. Thank you for the rescue!
Date of experience: November 27, 2022
Dear Karen P,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I have been waiting since May for a refund for my cancelled flights. Customer service is none existent. Emails are not answered and telephone contact is impossible and if you try and use their website to find an answer it just sends you around in circles.
All they want is your money and once they have it you're on your own. They only get one star because I couldn't put minus five.
Date of experience: August 20, 2020
Booked a ticket and everything seem ok... they even give me a reservation number and then 2 hours late I got an email saying that my booking was canceled. I will not be buying tickets from this website ever again. This is just absurd! I could have bought tickets with a different site and now the prices went up and all they can say is we are sorry is not in our hand... are you kidding me? Then why have it advertised! Bad bad bad company! Wish I can give them minus 5 stars!
Date of experience: August 6, 2018
Hi Larisa,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
Waiting for my refund for over 5 months. I buy refundable ticket and every call same answer, we send money on your account and after 5 minths still nothing. I made report to U. S department of transportation so waiting to answer from them. Whoever have same problem can do same like me by sending report to this guys. They are scammers nothing else, my last ever booking with edreams because you can travel and deal with them just in your dreams that is true!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 9, 2022
Booked 3 flights through edreams and emailed that it was being processed. Never received email confirmation yet received multiple texts and emails that check-in was now available through their app. Turns out flights were not confirmed because of a price increase, an increase that was not present with other companies, so I requested cancellation. Days later still pending and still getting texts about flights and my paymen card was showing pending transaction still. Chased 3 times in end to have cancelled. Finally have email cancellation confirmation however still making sure they do not deduct money from my account as I do not trust them in the slightest. Booked without issue elsewhere!
Date of experience: January 16, 2020
Fairly easy to use but I couldn't add baggage to the return flight which is annoying now my son has to do it at his end as i purchased these return flights for him. I do wish you allowed AFTERPAY though that would be even better.
Momondo sent me to that link for these flights which i am grateful for as they were allot cheaper.
Date of experience: January 30, 2024
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I booked a flight to Istanbul and got my booking confirmation after about 5 hours. Having read the reviews, most of which were unnecessarily negative, panick had gripped me but the moment my tickets were confirmed I was so excited.
EDreams is legitimate, efficient and have the best deals so far. We had no issues traveling with my wife and we encourage anyone in doubt to try them out
They have the best discount for flights
Date of experience: October 14, 2022
Dear James W,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Kurt C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service