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eDreams has a rating of 4.0 stars from 9,403 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I booked a flight to Istanbul and got my booking confirmation after about 5 hours. Having read the reviews, most of which were unnecessarily negative, panick had gripped me but the moment my tickets were confirmed I was so excited.
EDreams is legitimate, efficient and have the best deals so far. We had no issues traveling with my wife and we encourage anyone in doubt to try them out
They have the best discount for flights
Date of experience: October 14, 2022
EDreams Reference # *******643
Unfortunately, inferior service and we should not trust it as our travel partner.
I have booked Singapore - Bali ticket (Malaysia Airline), via KL. Last moment, MAS has changed flights between KL to Bali, and I am forced to cancelled my full travel itinerary. I have cancelled online & till date no refund received (already 4 months).
Now, I got email with message "We are waiting a reply from Malaysia Airlines.
Once the airline(s) authorize(s) your request, we will send you the confirmation email. Should the airline notify us that they are unable to confirm/authorize your request, we will contact you to inform.
Please be aware that this is only a request and cannot be guaranteed by us."
Please avoid both eDream and MAS & tray to book using alternative booking platform / airline.
Tip for consumers:
Travel to book ticket directly with airline. Easy and you will not be punished for such cancellation done by airline itself
Products used:
Travel need to cancelled due to last moment flight changed by Malaysian airline
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 5, 2022
My mistake was I didnt look up and research edreams on line regarding their reviews. Lesson learned:(
Their reviews which rate them 1-2.7/5 is holding up and absolute truth to why they have those bad reviews because i had experienced it myself.
I recently booked a flight and realized i made a mistake on the arrival time for my destination and literally chat/called them(right away) while the flight booking was still processing (not even confirmed yet)and they refused to cancel my booked flight without paying $250 dollars more. Their service is too slow, including the chat service and unreasonable conditions on cancellation.
I will never book for this company again and sticking to the popular companies for a few dollars more.
Date of experience: August 6, 2022
I was so confused to arrive at the airport on Thursday, September 22,2022 only to fins out that I was not on the manifest from Rhodes, Greece.to Tel Aviv Israel. Disappointing and frustrating and cost me more money. Customer service said you never paid the amount. I paid over $300 for four legs of a journey which is what Edreams quoted me. Why would I have needed to pay more? In the end, I missed out on a very special reunion and had to buy a new ticket for more than I could afford. Certainly edtreams could do better.
I liked the prices..
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 27, 2022
Incredible idiots. After 8 days of trying and 250 minutes waiting on the phone and endless chat requests, I was told to reply to an email I was sent, with the cancellation email by the airline (as if they didn't know my flight was cancelled). The main problem was that it was a no-reply email address. They just don't want to reply and help anyone. They shouldn't be allowed to operate. Not even in a free world. They are scammers. Period.
Such a joke.
PS> why is there no ZERO rating?
Date of experience: March 22, 2020
Avoid this platform for your booking and definitely don't add luggage as they will charge you TWICE as much as the company and the baggage is non-refundable. The website also told me that my booking didn't go through and that I should try again however it still charged me and now I have 2 bookings for the same flight and the company wont refund me for the duplication - that should never have happened if the first instance had not occurred. Customer service is hard to get a hold of and unhelpful when you do... AVOID AVOID AVOID
Date of experience: January 5, 2024
Dear Sara,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I found it very difficult and confusing to place my reservation for a trip from Prescott to LAX. Requests were made for additional i.d. documents such as passports for a local flight. All I should have needed was the driver's licenses for myself and my husband. I gave my GOES number and driver's licenses, but that is not what was requested. Then both of birthdates were inaccurate. I finally got the dates changed but the month and date are reversed. I don't know if that will be an issue when we actually fly.
It came up on my computer when I was making my reservation.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 21, 2022
Precio a mi alcance, servicio de primera. La pagina muy facil de usarla, Me gusta,
Por su precio
Date of experience: September 26, 2024
Tried many times to get Customer Service help to make a change on my reservation. That never happen due to their automated system no offering an option addressing my issue. Neither they have the option to talk to a human person. I lost $151.-
Tip for consumers:
Be extremely careful when making a reservation. When you push the Pay botton, your money is gone!
Products used:
I purchased a one way flight ticket which I could not use due to an error in the reservation. Could not contact the company to correct the error.
Date of experience: September 28, 2021
Seriously worst travel agency i have ever come across...
I made a booking yesterday from Manchester to Rome on 28 May and return 2 June and got a confirmation email confirming this at 19.02. Then this morning I got an email saying the booking was Rome to Manchester 28 May and Manchester to Rome on 2 June. I have spoken to the robot Kris on the App who could not help. I spoke to the customer service team who said they can not help as the departure date is more than month off despite them confirming it was there error. They gave me a complaints email for Travel Fusion who replied saying they are nothing to do with Edreams. An absolute shambles
Date of experience: March 9, 2022
Warning: Horrible customer service.
Trying to change a flight and I can't reach a live person, they disconnect me, they are charging higher flights then what is posted. You can't talk to anyone, robots or any live on line agent says you have to wait to rebook. Do not book with this company - not worth the aggravation at all.
Products used:
Edreams - It said flight changes but unless you want to pay double to change it - it's such poor service. Book directly with the airlines - these companies are a joke.
Date of experience: June 25, 2021
I've been contacting this company over my tickets for the last 4 weeks! They did not promise the call back several times. I've been on call with them for more than 100 minutes, we will call you back in 48 hours repeated several times! Now i'm stuck even while booking with insurance. Very unprofessional & irresponsible agency - Avoid at ALL COSTS - else it will COST you a lot!
Date of experience: July 13, 2021
I had problems with my ticket due to corona travel ban. Although KLM stated that all tickets could be changed, eDreams refused to honor this. Customer service is apparently operated through a foreign call service. After being on hold for hours (understandable in the midst of the travel bans) I talked to someone who barely spoke English, was rude, and dropped my call multiple times, and gave me an incorrrect phone number. The phone number he gave me was to a porn call service- I am not kidding.
Date of experience: March 13, 2020
This is incredible. They simply DON'T give A FU@$CK about their costumers. I bought a round way a ticket to Tel Aviv with two different companies (suggested by edreams) and the first flight was cancelled.
They said to contact the airlines cause they don't have anything to do with it. I'm trying to reach Ryanair and El Al and they don't awnser. Edreams, you have EVERYTHING to do with it, I bought the tickets with you, not with them.
Already sent 3 emails without an answer. SHAME
Date of experience: October 23, 2023
Hi Guilherme,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
I have a flight to Tel Aviv and for obvious reasons I need to cancel and get full refund. Already sent 3 emails and received no awnser yet.
Date of experience: October 10, 2023
Booked my flights via their Australian website, all transactions and quoted prices are shown in
$ assuming Australian dollars once paid on my credit card ive learned all prices are US dollars, nothing mentioned any where on the website or booking page just simply ripped off, paying another 30 % so beware as your flights are not as good as they seem, also one was canceled within 5 minutes off taking my cash.
Edreams are f-----kink crooks
Date of experience: June 29, 2020
I was promised a refund for a second time for the same trip but as expected nothing.
On 17 July 2019 I was informed the refund would take 10 days.
Today 11 Aug 2019 nothing!
No communication, No e-mail, No additional information request, just nothing!
EDreams MUST be stopped to operate and ruin travelers dreams!
Date of experience: August 12, 2019
Awaiting confirmed refund from Middle May 2019 till today. Various confirmations it will be done. 3 Weeks ago confirmation in writing they the refund would take 10 Days.
Nothing again.
The deceipt, lies, misleading information and absolute arrogance of the eDreams company is shocking.
NEVER EVER use them as you will be done in sooner or later.
Hereby the contact list of the management as it is impossible to get a name through help desk.
Date of experience: August 6, 2019
According to my booking (eDreams booking reference: *******6646) I have to pay for Transavia France: £ 103.53 and for eDreams: £ 95.41, that means the total is £ 198.94. But they take 111.35e for edreams and 119.77e for transavia in my credit card. I'm really disappointed about that. I called service Edreams, but then I waited for 20min but no one answer, the chat with edreams doesn't help anything. Now I don't know how to get my money back. I really want to cancel this booking
This is my second I try edreams, at the first time, everything is fine but the second time isn't like that
Date of experience: January 20, 2024
Dear Thi,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Having booked a flight from Thailand to the Uk and a return flight through this company, I got an email saying due to Covid the return flight had been cancelled and contact customer services.
Tried numerous phone calls, tried on their website bookings section as well as Instagram and Facebook but can`t actually get anyone to physically talk to and have yet to get issued with a refund. Have an awful feeling I will not see this money again. Weeks of trying and no further forward. Please do yourself a favour and avoid this company at all costs.
Date of experience: October 1, 2020
Do not buy tickets from them. Even with a some support request, they are trying to fool you and charge you extra. Also, when you ask for help; "Our systems are not working right now, call me tomorrow." they are deceiving you by saying.
I had to talk to them for hours and hours, but they did not solve the problem.
Although there is a different kind of information on your web sites and they write on their web pages that the little changes they make are free of charge, they would have to pay extra money to fix their information.
In particular, do not take out insurance, a return guarantee or anything. I paid £ 327 for a flexible ticket, they said they would pay £ 86 when I wanted to cancel the ticket.
Date of experience: June 24, 2018
We booked two tickets with dreams. The first, they changed the date of our flight to 3 days later and when we sent them a screenshot to prove the original date, flat out denied the validity of the evidence. Then when we tried to change a ticket — FOR WHICH WE HAD PAID MORE MONEY SO THATG IT WAS FLEXIBLE — they referred us to yet another third party booking system they had claimed to go through. That company denied dealing with edreams. Do not purchase through edeeams — it is a complete and total scam. Awful.
Date of experience: December 21, 2023
Dear Jules,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
They sent me a fake ticket and the company caused me to lose more than $500 and travel to the airport for more than 6 hours. They cheat. Caution is important. When I asked to return the amounts, you will be cut from the amount paid.
Tip for consumers:
They should pay me the money I lost, the time and the effort
Products used:
I demand payment of all losses and compensation
Date of experience: September 18, 2021
Will defraud you in your time if need. During a bereavement this company took my money and then did not reschedule my flights. Lied to me several times and wasted my time. However they will be exposed
Tip for consumers:
Just don’t ever use this company or edreams Opodo or any heads of this Hydra
Products used:
Booked a return ticket to Islamabad, was defrauded when I had to change my flights. Lied to me about flight changes only being possible through the agent / then backtracked after I visited the airlines office but still ate up money
Date of experience: June 21, 2022
Never in my life had so horrible experience like with eDreams. They are at all rubbish company. Just you pay money, and didn't have any help. Until last day they keep you in ignorance. Last day before flight you can find info that you need contact with airline companies for your boarding pass, they didn't inform by email. Promised send to you tickets by email. But nothing. If you contact with them, they just take your time. Sending by messages, pl be patient, nothing more. Avoid everyone.
Danute Slivinskaite
Date of experience: May 7, 2021
1000 emails sent concerning the reimbursement of my family eDreams flight bookings without any response, even so I received email from Turkish Airlines which shown and confirm that my tickets have been fully refunded by them to eDreams.
Knowing that I am trying to resolve this purpose, with giving to you more than option (amount reimbursement or change the booking to another dates) from 9 months ago without any response from them.
Date of experience: April 6, 2021
Have been charge for extra baggage and missing a bag on return so have to buy again...
Staff useless, can't fix anything.
Spent hours on the phone to several staff, no outcome.
Can't check-in online, they suck
Date of experience: March 4, 2020
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear James W,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service