eDreams

Upon booking with what's meant to save one time. This company wastes it.

To start. There are hidden fees. You're better off going directly to the airline you want to book with. At the end of my booking, I would have payed less with the airline.

Secondly, if you pay for "baggage," they only pay for baggage one way, and not on the returning flight. Make that make sense?

Thirdly, they make you download an app so you can have access to YOUR BOOKING. They, unknown to me, automatically sign you up for a PAID MEMBERSHIP (if this doesn't scream scam, I don't know what does).

Furthermore, if you go on the app to try and cancel this subscription, guess what. You're not allowed to because a prompt for "something went wrong," will display.

SECURITY BREACH.

I got a call from my banking team that I was being charged in Barcelona and in Tallahassee, Florida. (I'm in California).

Please safe yourself the trouble and just book through the airlines. No matter how much time/money you think you're saving you're not.

Too bad to be true!
They care nothing about their costumers. They only want your money. It is impossible to contact client support. It just does not work if you do not have a booking reference and you will end-up in an endless loop speaking to a machine while they charge for the phone call per minute.
Just do not buy from edreams

Finding the right deal was easy, paying for the holiday wasnt as seasy, with confusion over whether the payment had gone through or not & no ability to ask the right type of questions to the 'chat bot' leavingme confuses as to whether I had or did not hvae a holiday! Confusingly I then got confirmation of the hotel booking from Boooking.com (which wasnt expected) and a seperate e-mail from the hotel requesting payment. Why eDreams cant handle all this is beyond me! Lastly - and more than 24 hours later, and after eventyually getting the correct question through the 'chat bot filter mechanism', someone must have folowed up on the flight booking.

I requested a refund on 3rd March 2022, no customer services available got to do everything through a robot chat. Which always says on the AP " Request pending airline Authorisation"
Everyday it says this it doesn't change. It also says that it is taking currently 3 months or longer for airlines to respond.
Poor Customer Service!

I booked three tickets from them for a Ryan Air flight. It seemed to take me through the valid Ryan Air site and the flights and extras came to £300. In fact, I was charged £500. They were valid tickets but Ryan Air said they were sold through a company they did not have any arrangement with. There was a difficult process of validating who I was but that went through eventually on the Ryan Air site. You can't get the money refunded through a credit card company because if you scroll the the very bottom of the confirmation email, you find the larger sum, although I can't recall seeing it anywhere when I made the original payment. I'm not sure how Ryan Air allows companies it doesn't work with to access its site, as I didn't just buy flights but seats with extra legroom and luggage allowance. All this was there on the Ryan Air site when I got my purchase "recognised".

It was dreadful. The flight time was changed twice and when I tried to cancel the booking ( for 4 travellers), the "Manage your Booking" is just a joke! The short of our terrible experience is that we had no way to cancel the booking and so all 4 tickets were unfairly forfeited!

Please cancel my EPreams Prime with immediate effect and send me an email to confirm the cancellation.
Thank you. ST Kay

After 4 months and numerous calls to edreams to get a refund of more than $3,000 processed, they now tell us we won't be refunded. Several of their staff on the Australian number confirmed on the phone and now they simply say it is wrong. As far as we are confirmed, they are fraudsters and thieves. Do no use.

Skyscanner prompted me to eDreams.com. I made a payment around $1000, first and the shortest segment of the 3 segment itenary was confirmed, however after a long wait the remaining longer flight 2 segments were declined. EDreams asked me to book new ticket for the declined 2 segments, they kept my $1000 dolar, I had to dispute via credit card company. It is a major headache. They work like a scam. I don't recommend them to anyone.
Update: instead of returning the money they received for the ticket they never sold, eDream is spamming me and asking me to remove my challange via my great credit card company.

Location: US

When I purchased an itinerary through eDreams, I didn't mind the fact that my itinerary couldn't be altered or refunded. But, when the airport passenger traffic denied me boarding, for some Corona Virus issue, I had to request a refund or a different route to travel. EDreams then play the none-reroutable card. Why? Because that is how eDreams make their money. The airline tells me: Go to the travel agency for your refund, and eDreams tell me: It's not our problem, it's the carriers. Who should I believe? They are partners in the stealing and robbing business, That is for sure

Service is really good, it is a fact, yet I am not so satisfied with the fact that I have payed for check-in - but afterward the system rejected my request and I am asked to go befor my flight to the check-in office With no explanation! Iis not so comfortable for me. Sincerely,
Professor, doctor habilitated
Anatolij Prykarpatskyi

Do Not book with this company!
They are gonna steal your money!
My sister booked flight thru E dreams traveling from Spain to Croatia due to death of our father.
She was supposed to fly on June 10
They took her money and two days later they canceled her flight due to restrictions flying zone.
She is trying everything to get refund but no help!
You can't reach them and there is no options.
This company is Big Scam!
Shame on you!

My booking reference No. Is *******643. Due to the outbreak of coronavirus, we decided to cancel all of 6 passenger's ticket.(Travelers include child and old persons). I have called more than 10 times to the agency and each time I had been waiting more than 40 minutes on the phone, and unfortunately I haven't got any specific answer from an agency and despite the emergency situation the agency didn't solve my problem. The customer service is very poor and they don't care about the customer's right.

I was charged a lot more that the actual final price, they have some shady tactics just to fool you the ticket was 238 final price and after I paid it was 326 without any information. Don't trust this site

I booked the first trip but there was lack of availability on the flight. Edreams notified me right away and refunded my money within 24 hours. I was able to book another trip and received all the confirmation via email.

What a nightmare! Beware! You tell them you don't want the prime membership, yet a month later a charge will appear on your credit card for $59.99. There is no one to call. A robot tells you after the "one month free membership" you don't want is non refundable. They will charge you every year for the rest of your life and there is no way to cancel. Fighting this charge now and it will take months. Their website says it's easy to cancel. It's not true. They want you to put in your booking number. I don't want to cancel my booking that is already paid for, I don't want and never did want to be a prime member. This company is a soooo frustrating and impossible because there is zero customer service. They only know how to bill your credit card. (Update, the annual fee was reversed by e dreams two days after this review was written.)

It seems a bit risky to book a plane ticket with eDreams because of the apparently very bad accessibility of customer care and slow to none refund of the plane-ticket if things don't go as planned.
But the plane-ticket was cheap enough to take the gamble.
Within 1 minute after booking I got the ticket by email without any problem and I can continue to use the service of the booked airliner.
As long as there is no cancellation, I therefore think that eDreams is much better than their image and reviews suggests.
Beware of all the unnecessary extras that eDream offers during the booking process, which will increase the price of the ticket unnecessarily.

I tried more than 5 times to book a flight but in each attempt, I received a message there was a problem with my information (my Visa Cart information has been saved for 2 years), once was purchased several tickets from the same cart the week before, and I had to purchase more expensive flight the day after... it was disappointing

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I thought the frequent changing of prices was somewhat off- setting as well as the extra charges which when calculated would leave the prospective clients not entirely satisfied.

While booking a domestic flight, I noticed that they use a lot of deception, tricking you into paying more money than they advertised in the first place. First red flag was the seat selections. It does not specify clearly that you Don't have to select your seats (which costs extra) if you do not want to. When I was about to pay for the flight at the pay by credit card section, they added on an extra $75 in service fees to the total, right after I typed my CVE. Even paying by Paypal they add that on. So I didn't purchase. Tried another flight booking website instead and got what was advertised, same flight and airline and all.

I booked a flight through Edreams and received an email to tell me this flight was not available. After 3 days my money has not been be released back into my account and not only that, but they have debited $800 from my account. So now I have no flights and I am $800 out of pocket, not to mention 3 days without being able to access the balance of the flight costs. I do not know how this company is still operating with service like this. Pay a little extra to actually get a flight and not get robbed!

Very fast and great service! Very good price! Easy to use application thank you