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eDreams has a rating of 3.9 stars from 8,701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Nothing to say. Nothing to say nothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to say
I had a window open with a hotel
Booking when I wanted to book window refreshed and the price went up by €100 which I don't think is fair as I couldn't complete my booking.
Dear Katarzyna,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good service, I am very pleased with service and help they offered in claiming compensation after my flight has been cancelled
The app has significant offers,and is working fine.I found exactly what i was looking for both for my flights and for accommodation.
For it's offers
In this day and age, unbelievable. Plus they try to force you to take a subscription making you cancel down the line.
Dear Gregory,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I did not realize I began a free trial and was charged a fee 1 month later that says won't get refunded.
Cheaper flight with google search
Dear Lil,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Please explain to me after paying full payment, one week later you are trying to charge 59.99 on my card. I am very upset
Dear Patricia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I tried to get the app but can't use it on a Huawei phone. I'm happy about the booking and will check with Eva Air for updates and check in
First one which gave me a direct flight this time
Easy to follow, no difficulties, but could not find where to book wheelchair assistance. Good experience otgerwise
Used the site before
This is not the first time I have encountered your rip-offs. I live in Finland and it is impossible for me to contact your customer service.
Dear Irina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The booking was pretty quick.
However, no contact email of someone to talk to.
Having contacts to discuss with could be reassuring.
Just fell on it on the internet I thought I could try.
Dear Johnson,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was a great experience. Everything is very well organized and clean. The shared kitchen has everything we need.
Very recommended!
Very efficient, easy to use and with excellent backup and support. I am looking forward to my next flight through Dreams.
To locate my exact flight was seemless. Both the flight cost and additional services were discounted appreciably, as per eDream membership.
For good and excellent services offered.
Right place into right time according to needs and schedule there is no problems before on going and after all procedures
By recommnedations with my familia and friends into my job places and media sources godbless in total issues thanks a lot
The Spirit air line is not that much better, no services. You should purchase. The price I found with eDream was cheaper.
The cheapest price in the market.
Good service thanks a lot. The only inconvenient is that i don't like the ticket form. It's not modern mor pratique.
I haven't been charged on my Amex card yet which I used for payment. Can you please advise? Email is *******@hotmail.com
Dear Rohan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Pleasure. Easy website and self explanatory to use. Feedback information after the booking was also second to none!
I used edreams previously.
It's my 1st time utilizing this E-Dreams for the purchase of my future flight trip. It was so easy, convenient and for joining the EDreams Prime on a trial bases Saved me an extra savings of $120.00 on my flight tickets. The trial is good for a month (which can be canceled with in a few days prior end of the 1st mo.), and my choice to either continue with great benefits for a year for a low Fee of $59.00 ir for $69.00 on the Prime Plus, which is great for those that love to travel frequently on Flights, Hotels, and Car discounts for all your convenience! Everyone should try this great membership. Enjoy all your future necessary bookings! Enjoy your business and/or leasure times with E Dreams.
I decided to give EDreams the opportunity and utilize the Prime savings to really see if it's legit on its word and stated on the Flights, Hotels, and car arrangements and savings. I'm giving it the 1st month trial to see if it fits my needs if not fir now, if I decide to cancel or continue with Prime. Will be my decision. I thank you for such an opportunity.
Dear edreams,
I hope this message finds you well.
I recently purchased two online tickets through the eDreams application for a flight from Cologne Bonn Airport (CGN), Germany, to Sabiha Gökçen Airport, Istanbul, on August 25th. However, I requested a change to reschedule the flight to August 26th, departing from Düsseldorf Airport, Germany, to Istanbul.
I have checked the application, but it appears that the flight has not yet been updated. Could you please confirm the status of my request at your earliest convenience?
Thank you for your prompt attention to this matter.
Kind regards,
Miad Mardani, Mohammad Fakhraei
This company was new to me when I booked a flight back to the U.K. From Poland. I haven't actually made the journey yet, but so far so good
It appeared when I was logging onto KLM
Was the cheapest option, I found the process very easy and seamless. I have not gone on the holiday yet so will review then :)
Recommended by a friend.
All was fine
Thank you eDreams team.
It was so easy for me and I will do my reservation for the next time with eDreams.
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Nauman,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care