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eDreams has a rating of 4.0 stars from 9,398 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Unfortunately, it is the worst app in the world, you will cancel your trip because it does not give you the right direction. Just lose your money. Be careful.
Date of experience: January 8, 2024
Please imagine that the defect was from the company, and I contacted them more than once and the trip was not corrected, and when the trip was canceled from 20/2/2023 to 02/10/2023, I was still waiting refund my money disappointed.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 26, 2023
After struggling to get through to edreams and the insurance company regarding the refund of y ticket, I finally received a confirmation saying that would refund would be issued. I had to provide the insurance company with documents but hopefully I will get my money back soon. It should not be so hard to get in touch with edreams directly as their call center is not so helpful.
Date of experience: September 30, 2018
Hi Zena,
Thank you for taking the time to update your review.
Liam - Customer Care
Be careful when you book. I paid extra for my cancellation and
Reservation change when I booked my flight with edreams, and when I
Attempted to change my reservation the next day, they wanted to charge
Me the price of a whole new ticket! They would not cancel my ticket so
I could buy a new one. There is a DOUBLE fee when you try to change,
One to the call center and one to the airline. The call center/edreams
Charges about 60 dollars if not more, BE CAREFUL!
Date of experience: September 14, 2018
They made it easy to book, and the price was awesome, i was extremely amazed.
With a name like eDreams why not.
Date of experience: June 26, 2024
I googled easyjet and for some reason they came up looking like the official site for easyjet. I started the booking and I was real uncomfortable about how I kept getting a popup that there were only 9 seats left even though when I went to choose a seat hardly any were taken. The price ended up being $200 instead of $125. Luckily I didn't complete the transaction and found easyjets official site and booked with them.
Date of experience: March 27, 2019
Bought tickets via eDreams for flights on SriwijayaAir
The airline canceled the flights.
EDreams unable to get refund from the airline, despite eDreams claim to fight for refunds
They now are asking me to fight for a refund. This is as simple as it gets...yet eDeams have given up.
It seems the airlines that they deal with consider eDreams a loke
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 11, 2023
First time user, many flights to choose from and my flight booking went very well. Information was very clear and easy to understand. Will book again with eDreams for my next trip.
EDreams offered the lowest fare among it's competitors.
Date of experience: April 11, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I had booked a plane ticket and called customer service and right out of the gate they wanted $ 110 from me. Thank Goodness I was 3 Weeks before my flight and I could tell them they were never going to get extra $ money from me. Called my credit company told them I got scammed and booked another flight. I really believe that they slam you the night before your flight and you have no choice but to pay. Please be aware of this company and Do Not Book Through Them.
Date of experience: July 12, 2022
HELP! I want to be reimbursed. Emailed them many times since March 23 without satisfaction. Chatted many times with Chris the robot because the humans are always busy ( so they say). They gave me a phone number for Canada *******270 Out Of Service. They tell me to go on Gérer mes réservations which says that the tickets bought on March 16 for a flight leaving Malaga on March 18 have been refunded on March 15. What kind of organization am I dealing with?
Date of experience: June 19, 2020
Big Scam
I have traveled since March last year and still didn't get my refund money back. Have been promised by members of staff that my money would be in my account in 7 days for the 3rd time and nothing happens. Every time I request to speak with a manager I get a diferente excuse and/or the call gets disconnected. The worst travel company I have dealt with in years, unprofessional, rude, do not have a true process in place, overall a big disappointment.
Products used:
Travelled by plane
Date of experience: January 21, 2021
Scammers of a company! Do not use! They sent us confirmation emails and took money out of our account only for us to turn up at the airport and be told we hadn't been booked on the flight. All of the aolirport staff said this always happens with edreams and they get so many complaints weekly! They take your money and wait for the prices to drop to make a profit if not they cancel your flights... And your stuck like I am.
Date of experience: August 29, 2019
I bought 3 tickets to Istanbul via eDreams.com. They showed me the price of 95 Eur and they took from my account 143 Eur (without any kind of notice). This is unacceptable. I tried to call them to ask for clarifications but they kept me on hold for a very long time... so no answer. Stay away from this site.
Date of experience: January 3, 2019
I booked the wrong month in error with the return month. Tried to change it. After an hour I got to "speak" through messaging to someone. Their answer? Contact the airline your travelling on. The "insurance" I clicked on for cancellations have no value as I didn't cancel through them. Stay away, people.
Date of experience: October 5, 2019
Rate increased at final step because I "waited too long". I repeated the search on a different computer and rate magically came back down. It's a complete scam, even if you get passed the 14-day free trail required to get their advertised rate. I just imagine their free trail costing $100 to cancel!
Date of experience: February 15, 2022
Edreams left my son and his travelling companion stranded on the other side of the world! Having been told on numerous occasions that edreams would confirm their flight home, when they arrived to check in- they were told the seats had not been confirmed and they couldn't fly home. Edreams said they were sorry but they had been 'unable to contact the airline' but that it was 'no problem' because they would organise a refund once they returned home. We had to fly the kids home at our own expense- $4000 each! Three weeks later, edreams have been unable to contact the airline for a refund! What is most infuriating is that there is no direct way of speaking to edreams management because the reference number is now invalid for phone calls in Australia and ALL of their emails are from no reply addresses! They have been advised in writing of a new email address with which to correspond but they have ignored it and continue to use the original booking one. As a parent, representing my child- I can not urge readers strongly enough to avoid this company! A 1 star rating is too generous!
Tip for consumers:
Do not use edreams!!!
Products used:
Flights were booked and paid for. Edreams did not confirm seats- leaving young travelers stranded overseas. Travellers were told that they would receive a full refund once they returned home but the company has been impossible to contact.
Date of experience: February 16, 2023
It is not easy to do the cancellation as advertised. I have been trying for days. All in vain.
Hopeless website. Don't purchase tickets thru this web. Customer service very poor.
My comments based on my personal experience. I have all relevant documents as a proof of booking.
I am unble to find my flight bookings in the airline website as stated in eticket itinerary.
Tip for consumers:
things not easy as stated in the web.
Products used:
flight ticket not used but very difficult to cancel. Once request for cancellation cant be done thru edream. will be directed to the flight website.
Date of experience: November 30, 2021
More than six months since flight was cancelled due to overbooking and the company still insists that the refund is pending airline action.
The company uses chatbot to settle all questions by not answering your enquiries.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 27, 2022
I booked flights and the amount on my credit card was greater than I had agreed. I called the company but got no explanation. The date of the flight was 12 July and I noticed later that a further £59.99 was taken from the credit card on 12 July by eDreams Barcelona. I have frozen my credit card and will be getting it replaced.
This company should be avoided and airlines would be advised not to use them as it is so dishonest
Date of experience: July 22, 2021
Once I booked it, there suddenly no baggage included. It showed differently before. Now, maybe a display error? Well, I tryed to contact them and after 3 hours in the live chat (only support available), the bot wrote back thanks for getting back to me. Nothing else. I mean not only is the service non existent, the bot is setup in the worst way possible. I had to cancel because the clock was somehow ticking and told me that I can cancel within 9 hours for free. Horrible! I was booking a flight for my parents at costs of 4'000 Euros and I somehow felt it would we would have to pay then a lot more or not have baggage for the returning flight.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 15, 2022
Overall, good price for the ticket. However, many options are offered and makes the experience slow. When purchasing a business class ticket I don't think that I need to pay extra for choosing a seat... but this is part of the program at the site.
In addition - I booked the ticket for my daughter, so from today the system will address me as her (couldn't find a way to register with my name as it used her first name from the booking...)
And last - I realized that eDreams don't work with Delta airlines... it is a one I need to use often...
Recommendation from my wife
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 29, 2022
That company is a great SCAM! I bought a flight ticket for supposedly 81,99, then they suddenly charged me 120 and there is no way to cancel the flight. They have email addresses that don't work and when you call them just a robot attends and let's you wait forever and now they force me to download their *** app to get my boarding pass. NEVER AGAIN edreams! I told all my friends about this incident and posted it on Facebook. Hope the CEOs need to go to court for their business practices!
Date of experience: January 18, 2019
Intuitive and easy to use interface it takes all the search load of your shoulders so you can focus on when and where you want or need to go. Have been using it for years and love the service and great feedback.
The reason I use it explains itself when you try it! Intuitive and easy to use interface it takes all the search load of your shoulders so you can focus on when and where you want or need to go. Have been using it for years and love the service and great feedback.
Date of experience: June 29, 2022
Dear Ralf F.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
When booking, the website repeatedly provided incorrect or incomplete information. Following a phone call, the person helped clear up discrepencies, but the invoice has still not been received as promised.
I have a reservation number, but it appears someone has cancelled this booking. HELP!
Provides good flight connections and I have used this website numerous times in the past. However the website needs much improvement, especially for delays of flight confirmations in the United States.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 16, 2022
Book directly and don't use this agent. Not cheap at all. I booked it late and they said there is only one left and after checkout they said airline increased it 200 more! I just accepted but will not so that again
Date of experience: February 3, 2021
Booking was smooth and very convenient, and the deal is good, hopefully no problems in the future, and hopefully you have easy manage booking protocol, unlike other website so difficult to make changes, looking forward to book more flights for other destinations..
More choices and can find cheaper flight
Date of experience: August 22, 2022
Dear Janice P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Convenient and clear site, good support service. It is not entirely clear that the mailing to the e-mail address associated with changes in the flight. This happens every day. Every day you need to confirm something. All the time there is a feeling that the ticket either does not exist at all, or the ticket is not booked. A very exciting situation. The trip planned is very difficult, expensive in total cost, and very desirable. Daily mailings create unnecessary stress
Date of experience: October 15, 2022
Dear Anastasiya U,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Asem,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team