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eDreams has a rating of 4.0 stars from 9,398 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I use edreams a lot, I have the Prime Account, but this time I received no confirmation email for my booking. I left a comment here and I was very quickly contacted by a member of staff, asking me to check my emails and spam (which I had already done several times).
The email was sent to me, with the correct confirmation, so the problem was resolved. I like edreams and use them a lot, this was obviously just a technical hitch (either my side or their's) that was quickly resolved. Thank you very much.
Because it is a 'complete' and 'good deal' website.
Date of experience: October 13, 2022
I booked my trip from NZ to Cambodia two months before and I found out that one of my return connection flight was reschedule to another time which mean i will miss my next flight. So I asked eDreams about refund the ticket, they said okay, they can help me with that. The refunds came pretty quick, however, they never informed me that there is a service charge of around $NZD284 for their service and it is non-refundable. I paid them for nothing and earn myself a hassle and have to book a new flight and more expensive. Really, should not go with this online travel agent again, they said they do something for you that's why they charge the service fee, I said but you failed to inform me of my flight change and now you want to charge service fee. Avoid at all costs.
Date of experience: November 8, 2022
Over charged me on my baggage! Then I got to airport and they didn't have the reservation for the extra baggage. So, I paid again.
Got a hold of a rep and they said go elsewhere for a refund.
Reprehensible
Date of experience: October 15, 2021
I booked a return flight from Marseille, France to Prague. The price advertised was 122 per person return. Since I made a booking for two people the total should have been 244. They charged me 362 (This price was advertised no where. I only found out about it after having made the purchase)
I contacted their customer support and they did not help me. They said that the price difference was due to a change in the airline prices (not true because I checked on the airline web page directly and the price was no where near as high) They also said they would try to cancel the flight but could not guarantee anything refund.
They told me to ask their customer support 24h latter but no one replies.
This is a scam, a total rip off! This page should be illegal
Date of experience: August 21, 2019
This booking platform gives TERRIBLE customer support. I really don't recommend it... I had to call 3 times for them to help me with something and each time took 30 min (no joke) to pick up. Absolutely terrible and inneficient
Date of experience: January 31, 2020
It's was a good experience I like ke the service you give,thank you
Date of experience: June 30, 2024
Very easy and fast to book. I use eDreams or skyscanner a lot because they have competitive prices, although eDreams Prime fee is a bit high, so I think I will cancel the subscription after the one-month free trial.
Good prices, easy to book.
Date of experience: July 17, 2022
Absolute scumbags! Purchased flights to Barcelona. The next day they said there had been a change to the itinerary to our return flight and that we should call them within 48 hours. When we finally get through to them they said we would have to pay an extra £500 for the return flight - so no change to the itinerary then. When we said we could not afford that and were passed to a manager the guy hung up. Now everytime we call we are kept on hold for 10 minutes and then the call goes dead wasting two days of our lives - NEVER AGAIN. Complete scam artists.
Date of experience: May 18, 2018
I had booked tickets to France but want to reschedule my travel due to Cancer. They have taken me for a joy ride by passing the buck on the airlines. Been over a week, they have not sent any email to the airline to reschedule my flight. Just keep on pacifying me by saying that the airline will respond.
They are a total scam! Never do any transaction through edreams.
Date of experience: October 17, 2019
Quick and easy to use with no problems so far, would recommend!
Was the most reasonable!
Date of experience: July 1, 2024
First time with your airline, hope I will have a good experience some.
Some one told me to use it
Date of experience: July 2, 2024
Hi
Passenger details were not requested for during ticket purchases when do we submit these
Date of experience: July 2, 2024
I wanna say thank you so much for your support, quickly and professional!
Date of experience: July 2, 2024
Average need to make it more clear about check in luggage if is included or not
First time I use it recommended by a friend
Date of experience: July 1, 2024
Dear Mohamed,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
If I could leave negative "stars" I would. This has been the absolute worst customer experience I have ever had in my 55 years on the planet. The list failures is literally too long to list regarding the deceptive and unhelpful ways this company operates. Unfortunately, I did not check reviews prior to booking with them. Had I taken the time to check ratings I would have seen that the experience I have had is all too common. The few bucks it appears you may save with this 3rd party company is not worth it! I was forced to cancel my booking with them as they had secured additional flights I did not order and did not need. A few days after my cancellation, mind you I have still not been able to speak to anyone to this point, I was advised I was not entitled to a refund, by throwing the airline under the bus. Absolutely unconscionable!
Date of experience: September 23, 2021
They made a mistake that turned my trip to hell. I bought a tickets for turnaround trip through their services and on my back home for the last flight I wasn't on passengers list and my boarding was denied. I was forced to buy a new ticket, that costed 368.52€, for the next possible flight that was 30 hours later. So I had to spend the night at the airport feeling stressed more than ever! I contacted their customer service about this issue and they are acting stupid trying to refund only the ticket for my denied boarding of 90€, but I am requesting a refund of 368.52€ for the new tickets I had to buy in order to get home.
Tip for consumers:
Don't use eDreams!
Products used:
I bought a tickets for turnaround trip
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 19, 2022
I have booked my ticket through E-dreams, received a confirmation email and everything, only to arrive at the airport the next day, 3 hours early, and be told by the airline I am not booked on this flight. I ended up missing the flight, and when calling e-dreams they told me, oh why didn't you just take the flight. When I told them they have to refund this immediately, because I couldn't get to my final destination, they told me my ticket is non refundable and they are not paying back, regardless of the fact I couldn't take my flight.
User's recommendation: Never ever use them. Scammers.
Tip for consumers:
Never book with them. They charged me for a flight I couldn't take due to their fault
Products used:
Nothing. I couldn't make my flight
Date of experience: August 16, 2022
Avoid subscribing to prime membership in 69.99 when you finally get through to cancel they reduce it by 95% and push and pressure you to stay subscribe avoid avoid avoid
Date of experience: January 17, 2024
Dear Sharon,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Giving false booking, advertisement! Poor customer service! Our flight was cancelled june 8,2021. But not because of the airline but because this edreams doesnt know the protocols in hongkong airport which that protocols were since last year and up to know they are still advertising the 2 different airlines in one booking and they cant even refund the ticket.
Date of experience: June 22, 2021
My experience is ok with eDreams, but I have a question about my eDreams prime status. There was no reply for me on some of my letters. I started to be a member of eDreams prime in April 2022, paid almost 60 $ and when I bough tickets in September, I had to choose the option of becoming a prime member again?! How is that?
I ordered tickets not at first and everything is ok
Date of experience: September 19, 2022
"Dear Olha M,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service"
I booked the flight through edreams and the flight been canceled. I have asked for best options many of them said they will check with airline and call me back but they never call back and one customer service girl said she will send email with available options never get that as well. I contacted the airlines they said they sent new option to edreams which dreams need to approve it as i booked through their website.
Finally, I called today again, as usual, I have to explain every single thing from the beginning. Then she said ur departure date is quite far and disconnected the call. Actually, I am departing tomorrow but i have no idea what to do. Two times edrems customer service agent disconnected the call without any notice.
I been chasing for last two weeks around 14 times i called edrems and Srilankan airlines
Date of experience: June 27, 2018
Very bad agent. I requested for a ticket which includes two sectors. The agent booked just last sector and failed to book the first sector of the trip. But later refused to give a full refund for the full booking payment. Instead told they can give refund for just one sector not confirmed. How Can I travel with just one sector. I planned to travel from Maldives to Nepal. But agent booked only last sector of the trip which is India to Nepal, where India is just a stopover.
Tip for consumers:
never buy ticket from this website
Products used:
Tickets
Date of experience: April 3, 2022
Where do I start?
Money deducted from oberseas bank account.
Flights showed as pending.
Outward flight confirmed and return pending.
Took outward journey and now still no return flight confirmed - money was deducted for the return flight X 2 people.
No email. Nobody answers. Automated reply at helpdesk telling you to call them
No number provided. Number found through an external source and it is an american number incurring cost of overseas call. Nobody answers.
Now have to purchase new flights.
Reading all the reviews I now see this is the norm for them to take peoples money and not provide a flight confirmation. Nobody gets refunded. This is illegal. So how are they permitted to operate?
Date of experience: February 23, 2019
Don't book with edreams
I am soooooo disappointed from taking extra money from my booking I did. It was clearly showing the total C$93.42, when I hit the purchase bottom it was the same too. But they deducted from my account C$132.26. I submitted a complaint and their customer service employee Jarred has shut me off and told me to go and f... my self. I want to talk to Dana Dunne now.
Date of experience: November 27, 2019
I had the misfortune of purchasing my plane ticket from this website. It has been a nightmare ever since. I forgot to put my middle name on the booking. The airline asked me to contact the agent to add a simple middle name. It has been more than 2 weeks and this company has been giving me the runaround for a simple name correction. The agents are polite but are completely useless. I'm prepared to cancel the plane ticket, hopefully, I'm able to get a full refund and never do business with this company again. EDreams is eNightmare.
Date of experience: March 18, 2022
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Maria C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service