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eDreams has a rating of 4.0 stars from 9,391 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Worst company ever! First of all, get ready to wait about an hour to talk to anyone. And then when you do, get ready to be told someone will contact you. And then after a couple of days, if you don't miss the one attempted call, you might get someone on the phone who will be as helpful as a toddler! It's been weeks and weeks trying to get anyone to simply process a change of date! Multiple times I either got emails responding to the wrong question and even emails meant for other customers. On top of that, I got insurance through them and they are in complete denial that I got a policy through them even though I have the actual confirmation email from them! It's actually CRAZY how appalling they are. My friends have the same issues. I don't usually leave reviews but this really has to be said. DO NOT USE THEM!
Date of experience: June 24, 2021
Our flight was canceled due to a snow storm and we contacted e-Dreams as soon as the flight was canceled, and they replied with an email to say they were contacting the hotel and not to worry, that trips canceled due to disrupted flights would be refunded without penalty. They sent an email later that night to say that the refund was in progress, and again, not to do anything. But after that stressful day, they have said that we contacted them one day after our hotel check-in, and therefore, no refund is possible. I have the email confirmation from e-Dreams, hours before we were supposed to check in, but sending this evidence to e-Dreams just results in more of them saying we are sorry, there is nothing we can do. It has been more than a month and e-Dreams kept thousands of dollars and never provided the service. E-Dreams only cares about getting the money even if customers do not get to take the vacation they paid for. Do not trust e-Dreams with your business.
Date of experience: December 26, 2022
Booked my flight and it came to £998
Then when the money was deducted out of my account a further £100 was added for e dreams fees
If had known this I would of gone direct
Skyscaner automatically went to e dreams
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 15, 2023
I made a booking with a misspelled name. At edreams' advice I cancelled the original booking, and booked with correct name. Now 4 months later I am still waiting for the refund of my original booking, being fobbed off with statements like needing "airline authorisation". The airlien in question has a 24-hour cancellation policy, allowing such mistakes to be corrected at no cost.
Date of experience: June 24, 2022
I received the reservation confirmation number no: *******7754 on September 13 at 3:00 PM and paid for the plane ticket, but I did not receive the payment confirmation. I have a problem, what's going on? Please answer me.
Because you have the best offer
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 4, 2022
Booking with you it's very easy, everything its clear! So that made me feel very confident!
Hope everything it will be great till I get into the airplane! Thank you. Ana
Good prices,the best option
Date of experience: October 4, 2023
I have been trying to change my flight and I keep getting an email that say they can't get hold of me but the have have my email and contact number
Book your air tickets directly with airlines
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 31, 2023
I tried to confirm my niece's reservation. I filled out the prompts and asked all questions and nothing happened. The boxes kept coming g back blank, and asking me to put the info over and over again.
I will never use this website, and definitely do not recommend it.
Date of experience: June 19, 2021
I bought two tickets online. I have been waiting for many hours for a confirmation that my ticket was confirmed. No confirmation yet. I called the phone number and got a representative in India who told me that the system was down, but I should call back in 3 hours. I called today, and waited for over 30 minutes with no answer.
Date of experience: March 7, 2019
I couldn't find 0 stars it's awful not serious at all unprofessional customer service lost 50 euros call and problem not resolved just change dates I will never book through edreams and I'll tell everyone I know about my bad experience.
Date of experience: March 13, 2019
Easy to book, good prices, it was my first experience with eDreams. In compare with other websites the prices were cheaper and I got all the information about my booking immediately.
Date of experience: April 9, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Decent if it all goes well made a purchase and saw the reviews and how flights get cancelled the 69$ charge for premium member to get the correct price advertised before taxes as long as my flight goes well I'll update
The price and google adverts should have done more research but I don’t have any bags or pets to bring along so it should be fine
Date of experience: July 19, 2022
This organization regularly takes money from customers and doesn't buy the ticket from the airline. Then when you call them they ask you to send more money. If you do, they keep that too. If you refuse, they hang up. Classic scam. Avoid them. They do enough business to get positive reviews but they still a big amount.
Tip for consumers:
Don’t use these people under any circumstances
Products used:
Direct purchase from airline
Date of experience: September 9, 2022
I booked my next flights easily and everything was fast. I am satisfied. But I still only have an email saying that my booking is being processed. I still did not receive a confirmation email for the last flight I bought.
Good prices and fast service
Date of experience: September 7, 2022
Dear Phaedra B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
This is the second time to travel through eDreams. The first flight was good and they were committed to following up, even when I changed the date of the trip. I think that my current trip will be better through them.
Committed company and trusted
Date of experience: August 6, 2022
Dear Mohamed M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I have done few tickets which was very good all the service about on time one flight was cancel it was very painful also I would like to request upon the next flight please send email before the day many thanks
Date of experience: October 16, 2022
Dear Mohammad U,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I booked a return ticket via eDreams. After booking, and while the website advises to wait for "a few minutes" to receive the booking confirmation, I have been waiting for a few hours for the the full ticket to arrive. You might also be surprised to heat that the website only provided me with ticket to one way of my trip! And I have no way of talking to someone *not a robot) in eDreams! Not pleasant at all.
Date of experience: July 7, 2022
Couple hours ago I bought a flight from edreams, and when I check my mails the amount of money they charged was 21 euros more. And in the payment section of the mail there is:
The details of the amounts charged are shown below:
- eDreams: 207.81
There is no details of this amount, i. E. flight price + service fee + EXTRA FEE (which was not mentioned anywhere during reservation).
When I retried to be sure, the same happened, nowhere it was mentioned about this 21 euros.
Very upset about this company. Also almost not possibility to contact to custom service, no email, etc.
My advice, avoid this company...
Date of experience: June 17, 2018
I got scammed with this company be aware. I bought 6 tickets for my family the price was same as the airlines website however I decided to book with them. I ended charged extra I called them, long holds then they said it was service fee which I didn't see during booking I asked for refund the said I have to complete a form after wasting my time with calls and filling out the form the got back to me after a week saying the can't make any refund. I paid extra $120 for nothing. Don't trust this company. EDreams the worst travel agent
Date of experience: October 4, 2021
Hi,
It is my first experience through edreams
I booked a flight to Milan through you on easyjet.
Order reference number: *******8372
I received confirmation from the airline about a payment transferred to them in the amount of 737.12 euros.
You charge me 820.46 euros.
I mistakenly selected the Prime month trial option.
About an hour and half later, I canceled the PRIME trial membership.
I don't understand why you charged me 83.12 euros in addition to the flight ticket charge. This is a high amount.
I ask and hope that you will act fairly to reduce the charge and return 83.12 euros or part of it
Michael
Date of experience: November 24, 2022
Worst travel agents I have ever encountered. I want to add my one-month-old baby to my already booked flights with them and they are not doing anything. I am calling them from 6 days now and trying to get it sorted but nobody is helping me. Instead, they just give me assurance of call back but I haven't heard anything back from them. For every small thing, they put me on long hold so that I disconnect the call.
Secondly, they rescheduled my flight and now the gap between the fights is more than 20 hours (when I booked it was only 2 hours) I don't know how can they do this to anybody.
Now I am standing nowhere, I am flying on 16th Jan and I am really worried about my traveling.
Date of experience: January 13, 2019
Purchased a flight through E-dreams for my son from Luton to Cape Town South Africa with a transfer in Paris. When my son (a South Africa citizen) arrived at Luton he was told he could not travel as he needed a Schengen visa to walk across the transfer lounge in Charles De Gaulle airport. I had to cancel the flight to South Africa that cost me GBP453.00 and received a GBP9.13 refund?
Chose E-dreams because the flight advertised was the most reasonable price and the earliest available flight to Cape Town South Africa. An expensive mistake?
Date of experience: November 20, 2023
Dear Ross,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Will tell after flight, bit hard to say just yet. But the booking seemed easy enough.
Date of experience: July 1, 2024
Very good and convenient. I was able to get a flight for great prices.
Date of experience: June 30, 2024
This travel agency offers the poorest customer service and quality. They refuse to make bookings and constantly state that there is no availability. They are scammers, and they removed my booking reference from their system after my persistency to book an emergency flight. Additionally, the individuals who answer the calls are always dismissive and splenetic. I am very aggravated with this agency and their services.
Date of experience: March 1, 2021
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team