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eDreams has a rating of 4.0 stars from 9,391 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I book flight from manchester to turkey via brussels. They've confirmed: manchester to brussels & from brussels to Turkey.
& in return from turkey to brussels was confirmed by edreams but they have declined from brussels to manchester without a reason nor they willing to help me rearrange the bookings.
Big disappointment. I won't use edreams in future nor will I recommend it to others.
Products used:
I kondly request if they can rearrange the bookings.
Thanks
Date of experience: March 24, 2022
Everything went well at all times the website was easy and helpful during the entire experience. I would recommend the website without any hesitation to friends and family
Good service and value. The website was very helpful and easy to use. I had no difficulties with it and as they it did what you’d expect
Date of experience: February 13, 2024
Yesterday I booked a flight but I type my surname wrong. Today I spent 8 hours on the phone to resolve this problem but was not possible. I spent hours talking with the robot giving him the same information over and over again, I spoke with 7 different guys and non of them was able to resolve the problem.So at the end I had to cancel my flight and I lost 800 pounds just like that because the job of this travel agency is to take your money and they are not care for anything else. Now I understand why this eDreams has 50% bad feedback. Honestly I wouldn't recommend eDreams because if you have any problems you can not expect help of them!
Date of experience: June 5, 2021
I tried to book a flight last Sunday morning very urgent and I was very pleased when I find one with you that left the same day. I book it and pay it and then i get the message that my booking is cancelled because there was not enough availability on the flight but I could book 5 min later on the same flight for €100 more and then there was enough availability … very strange. Also the money from the first booking was already from my account. I got the money back after 2 days but it was still a bad experience and I think I will never book again with you guys!
Because they had a flight the same day and the price was acceptable
Date of experience: July 12, 2022
Nice Experience! It is not the first time that I use Edreams to book mine or my Family or Friends ticket and it is always worthy. Easy and quick. With the best prices at the time.
It has nice prices and it is easy to use.
Date of experience: February 19, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I booked flights with turkey airlines with edreams. Flight has been cancelled but there is alternative flights which I want to take. Edreams told me Turkish airlines want to charge me over £400. I got in contact with TA. And they told me that they do not charge as they cancelled... is edreams tring to get money out of me. If so a big disgrace
Date of experience: July 13, 2020
They are cheating when you buy tickets they sell their prime account and after some days they took money from your credit card as payment for prime account. Be careful!
Date of experience: December 27, 2023
Edreams does have very cheap tickets, but there are plenty of hidden costs. They send a bunch of junk e-mails with discount codes that dont work and the customer service is almost impossible to reach. They say you have 24 hours to cancel your flight, but once you buy it the time drops to 16-17 hours they dont refund everything. I will never be buying plane tickets from them again. THEY RIP YOU OFF!
Marie-Anne Cote
Referencia: *******179
Date of experience: April 22, 2019
This is a fraudulent organisation. They deducted my money when I did not register for any premium services. I called them several times and they promised to refund my money but till date no refund. They're a scam organisation and should be avoided
Products used:
None
Date of experience: April 25, 2022
This company is a scam. If you cancel in their allotted time they will still not give you a refund. It has been 4 months and no refund. Do yourself a favour and book through the airline. EDreams is a company of thieves...
Tip for consumers:
Don't use Edreams. They are thieves.
Products used:
None. I cancelled my flight before 24hours was up.
Date of experience: July 2, 2021
When I tried to buy a ticket through United, EDreams took over, promising a discount. I didn't like the price ($726) since it would have been cheaper directly through United (or Travelocity) but I okayed the charge. NOW I find they've charged me $71.94 for the seats I chose. I already paid for those in my original payment. I tried to clear this up with an agent but she (Adrienne?) said it was their right to charge me again. She said I can't do anything about it, and can't process a refund either (even though it said I could on the original screen.) The agent told me it was a kind of company where there was no one in charge, and when I argued that, she said she could ask a manager to call me back in 1-2 days. Hah!
Date of experience: July 9, 2021
It was my first experience and this one was great one and i prefer all you to do this
Date of experience: June 30, 2024
Absolute scam artists. They said they booked me a ticket and never did. I was left at the train station with my girlfriend like a complete idiot. Literally stole my money and never gave me a ticket. Can't get ahold of them either.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 11, 2022
I was unable to complete our flight plans via the internet, so I called customer service. The man I spoke with was very thorough in helping me resolve that issue, and I almost satisfied!
I didn't choose it. I chose our flight, and it went to the dreams site.
Date of experience: June 16, 2023
Initially I booked this through Expedia who partners with eDreams. I booked a flight and hotel to Austin tx for a work reatreat. Kasa Living (Air BnB) would not allow me stay there due to an interim ID not being validated by their team... They said the travel agent from expedia would need to trigger the request for a refund. Expedia sent me to eDreams. To find a person to talk to in eDreams was a joke. Get on a bot call for 2 hours and wait in line until you can chat with someone. Then they pass you off to another person and you finally get a phone number. 3 calls later and wrong information from agents, I finally was able to get my refund request in. Booked through expedia and will never do so again. Expedia was just as bad and I was on the phone for over 2 hours with them before being disconnected. All three parties should be ashamed for their level of service and difficulty to reach. What a joke!
Date of experience: November 12, 2021
If I could give a lower than 1 review I would have. Maybe -100 would be a better review.
Been trying now for a few weeks to rebook a flight and nothing. They are very fast to take your money but after that you are on your own. I think this is a big scam they are running. I even spoke to a supervisor and he was supposed to call me back on this past Friday and here I am still waiting. Was on the phone with them for more than 2 hours last Monday and they keep on giving me the run around. I have a feeling that i will be loosing my money.
Date of experience: March 21, 2022
Beware of eDreams false advertising. I took out the Premium Support Service for extra £16-17 per passenger. This includes a free and exclusive telephone number and email address dedicated to premium clients. However, I did not receive any details of this and when I contacted eDreams for the details they gave me a telephone number that belongs to Opodo and my inquiry was transferred to the main eDreams contact number and placed in the normal queue. I was also told by eDreams that the Premium email address DOES NOT EXIST.
One of the main reasons for taking up this service was so I can contact them via email so whats the point of this if it does not exist. I have since had many problems with eDreams and have had to cancel my flights with them. Do not trust them whatsoever. Still waiting for my refund, nearly 2 weeks now.
Date of experience: January 23, 2019
This website is 100% a scam, i purchased the highest level of trip cancellation, and ALSO cancelled one hour after I booked (well within their 16h grace period for cancellation) and received an email confirming my cancellation, saying I would get a full refund. When I went to look on my account, my trip had not been cancelled and I am still receiving flight updates, when I let them know via online chat- i was told by a bot that my trip was not cancelled.
After countless hours wasted trying to contact them- i have still heard nothing back. Do not waste your time and money- this company is a complete scam and I will be pursuing them in small claims court.
Date of experience: February 19, 2019
All the time Flight with no issues all get my confirmation on time the i call for asking always helpfull
Excellence service all time when i book my ticket and getting if theres delay on flight we get update on time
Date of experience: June 3, 2024
Earlier, at check out I got unjustifiably higher price at Edreams, so I was then avoiding it unconsciously. Now, I decided to check back and everything was the opposite - I found a very good deal, with further flexibility compared to if I bought the tickets directly from the airline. Overall, I commend this improvement very much.
Range of services offered.
Date of experience: September 21, 2022
"Dear Marjan P,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
We booked our trip and hotel and airline the total was charged to my account paid for insurance extra. Once i received a email stating my airline confirmation did not go through. I requested a refund and decided to book directly with the airline and hotel not through 3rd party. I was repeated told I would get a refund once the airline approved checked status and everything was approved but still no refund almost a year later. The only way they will communicate with you is through there chat which is a robot communication. They are a SCAM AND I WOULD SUGGEST STAY AWAY! I WAS CHARGED FOR SOMETHING THEY DID NOT DO QUICK TO TAKE YOUR MONEY BUT REFUSE TO REFUND WHEN THEY CANCEL EVERYTHING OR DONT EVEN COMPLETE THE BOOKING SO NO HOTEL OR AIRLINE WAS EVER BOOKED!
Location: US
Date of experience: February 20, 2024
Dear Lesley,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Problem sorted. I don't want to make comment. Got a refund of money. Thank you. Got the refund from you before my bank pending amount was taken out. Do very quick service from tou
It came up on my phone so thought I would try it
Date of experience: July 1, 2023
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team