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eDreams has a rating of 4.0 stars from 9,379 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
EDreams made booking my ticket to Alexandria a breeze. The process was incredibly easy, and I encountered no issues whatsoever. I highly recommend eDreams for a hassle-free travel booking experience.
Very good fare
Date of experience: October 31, 2023
These guys are a joke, I booked a flight for my Husband to come back to Australia from Jordan to Melbourne. The flight was booked for the 20th and due to a change in the departure time from Amman, to Egypt he would have missed all other flights.
They tried to help us, however it was very hard work it was many phone calls again and again and they NEVER call you back as promised.
Im fed up, they have our money and they won't render any assistance they won't call us back they won't find a new flight. We are simply told to call back in 24 hours.
They have the worst customer service in this world. Stay away, save your money and go direct with the airline.
There are cheaper flights directly with the airline I see, they are terrible.
Date of experience: May 25, 2021
This was our first time booking with dreams - not only efficient, but very user friendly and incredibly customer focused. Service excellence for sure. Thank you! Kim & Drew
It popped up on the internet feed while searching flights.
Date of experience: March 10, 2024
Surprised to learn about eDreams. Hopefully, I'll be able to make travel plans through them again.
Date of experience: June 20, 2024
So far so good especially the way you have given enough information to me on what I can do and cannot.
Your guidance was so swift and straightforward and helpful
For better deals
Date of experience: September 17, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Have not received invoice yet. Was not able to pay for checked baggage yet. Otherwise happy. It seems that everything takes 48 hours or more for you to receive confirmations.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 28, 2023
I did book a flight with this website and got cancelled for no reason. This is what I got in the email:
This email is to notify you that, your reservation is never confirmed and no ticket number has been generated.
Refund for this reservation will be processed within 10-90 working days.
Date of experience: August 12, 2020
I am a regular flyer to the Netherlands, with my go to airline being KLM.
Mistakenly, I somehow booked via eDreams and reading some of the reviews, plus no affiliation to Atol or ABTA, makes me very concerned about the safety of my booking.
I did not consciously choose eDreams, it was a mistake.
Date of experience: January 7, 2024
Dear Peter,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
Hard to contact with real person. Every time I pressed Manage my booking and after pressed change name or change flight, all I saw UPS thi page isn't working. It's my first time using Edreams also.
Cheap flights, alot of advantages.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 7, 2023
Made two separate bookings. Both not processed correctly. One without any notice reimbursement. Other booking never reimbursed. Contact with helpdesk takes loads of (waiting time) mostly chat robot. No useful answers or help at all.
Tip for consumers:
Never, ever consider using edreams. If something goes wrong (and that happens all the time) nothing can save you from edreams.
Products used:
Flight ticket
Date of experience: March 17, 2022
I tried contacting EDreams staff on an existing reservation via chat but the employee there had no proper English skills. Like talking to a wall. Coudl not get any help.
Meanwhile I discovered this is the same company as Opodo with offices in London UK but their reps could be anyhere in the world.
Date of experience: February 16, 2020
This company has been saying my refund is being processed for a year now. I get told the airline is the problem. However when I contacted the airline they said they refunded eDreams 30 days after the refund was asked for.
THIS COMPANY IS NOT TO BE TRUSTED AS THEY JUST DONT REFUND ANY MONEY BACK.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 12, 2023
Canceled flight mid April 2022 its now October 2022 and edreams has made little to no effort to get my refund. All Chats are electronic with same messages that's programed for auto reply. When sent to actual person was informed via computer they could not help.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 26, 2022
I've booked through edreams in 2016 from paris to New York, later that they canceled, didn't pick up my phone or reply my email, so i took initiative and apoke to my lawyer and he handles perfectly fine got back my refund but they charge me $45 for service fee, they are F... g indians who operating this Sh... ty website, google should take notice and terminate their Sh. T forever,
Date of experience: June 5, 2021
Just to pile on... this company is a complete scam and a ripoff. Royal Jordanian cancelled my flight; these crooks kept part of the refund as a "mediation fee". What did they mediate? Airline cancelled the flight! Made NO effort to help rebook although at that point I would not have wanted their help for fear of getting ripped-off again. Dealing with them was a nightmare... hours of hold time and then connected to people with minimal English skills and no authority to do anything other than to make vague promises to "look into it". I should have researched them here... there's thousands of complaints about these losers. Don't walk away... run as fast as you can away from eDreams.
Tip for consumers:
Don't!
Products used:
None
Date of experience: August 14, 2022
I got the worst nightmare ever dealing with these people. Booked flight with cancellation fee insurance paid upfront. Could not make the flight due to Covid testing results not out in time. When I tried to get a refund, couldn't get a person on phone, no one would reply to my emails. After two weeks of trying, finally got to chat with a real human, just to tell me, sorry can't do nothing for you, no refunds. How is our own US government allowing such scams? I'm definitely gonna be reaching out to our senator Lindsay Graham, to see if is possible to block companies like this from operating in the USA
Date of experience: August 17, 2022
We bought 3 tickets, they retreived money from debit card, and after an hour they sent that booking was unsucssesfull. Since then, no one informed us on details, money was not given back, and there is no way you can contact anyone to resolve your issue. It is a complete nightmare. I do not know why this site still exist, after so many unsatisfied custumers.
Tip for consumers:
Do not use this site!!!
Date of experience: July 31, 2021
Complete rip off service. In our case, we paid for air fare from Spain to the US, airline cancels flight (not us, the airline) and it takes 6 months to receive a partial refund. EDreams keeps 20% for themselves calling it a "service fee". Wait times in excess of an hour to speak to a human being that I can't understand named Shivani Sharma (California phone number my tail, subbed out to some place in India or Pakistan). Look around to find and use a trustworthy service. They are out there. Oh, before the bot asks, my booking number was *******175
Tip for consumers:
Do NOT use eDreams. They WILL steal your money!
Date of experience: July 1, 2021
I booked a flight to Dubai but had to change it due to the covid restrictions so I requested for a postponement and/or receive a voucher. Edreams never responded but I kept sending message after message. Yes they offer good deals but since I didn't purchase the cancel with no fee service, I was left in the dark bc I couldn't speak to anyone nor did I get a real response. At this time I called my bank and had them dispute the charge in which I was refunded from my bank. If this happens to you, just reach out to your bank bc in my experience you won't actual hear from this company.
Date of experience: April 14, 2022
Everything went very smooth and I had no trouble get the time and the reservations
Price check
Date of experience: June 29, 2024
Worst rigmarole of getting a simple flight to Liverpool. Bombard you with emails. Just no. Worst experience ever. Worst set up ever. I received emails from company I was flying with then wanting to charge me more to verify it was me that booked flights at a cost because I booked through 3rd party (These clowns)please do ye're selves a favour and run!
Date of experience: April 7, 2022
Big Indian scam. Flight got cancel and no refund yet. Reported with BBB. They will keep you looping and holding your money. Dont exoect customer service your best bet is the catbot or some rude indian guy
Tip for consumers:
Dont use edreams
Products used:
A flight to las vegas and yet no refund after airline cancelled and confirmed refunded to them
Date of experience: September 10, 2021
I can only describe my experience as poor and disappointing, I requested help 3or 4days ago, then again yesterday about seating and luggage arrangements but no answer has been issued.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 24, 2023
My problem was buying a ticket just before flight. The ticket reference arrived promptly, but the options for baggage arrived too late for the flight. So had to pay three times air fare for one bag.
For buying tickets quickly in an emergency.
Date of experience: February 7, 2024
Dear Nigel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team