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eDreams has a rating of 4.0 stars from 9,379 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Flying to Bali for hubbys birthday. Should have been excited about making the booking though we are a party of 8 and i made a couple of errors in the booking. I called edreams to rectify this on several occassions. Apparently on my last call i was told to hurry up with my ref number as others were waiting! Never would i ever book with this company again. Our flight is in 6 weeks though i dont actually want to go now, looks like edreams dont care less once they have your money:-(
Date of experience: May 7, 2017
I was new to using low cost airlines in Europe. Flybe directed me to eDreams and shame on them. This site is a total and complete rip-off. In March of 2019 I ordered two tickets that totaled about $300. They don't tell you they will charge $100 "mediation" fee. You can sort of find it in their T&C's but they are not specific what they will charge. They claim to be Europe's largest site. I find that very hard to believe. My next email will be to the consumer affairs within the E.U. - You have been warned. Stay away from these crooks.
Date of experience: April 3, 2019
On Nov. 14th I booked and paid for 2 tickets on Pegasus Air from Istanbul to Antalya and never got a confirmation email or flight voucher My money flew but I didn't. Document all the details before you book. Better don't book.
Tip for consumers:
Check the reviews
Products used:
Different booking agent
Date of experience: October 15, 2021
My flight from Oslo to Helsinki was cancelled on 3. 08. 2018. It was booked with edreams. I applied for compensation and they sent me a message on 10.08.2018 that it will take 10 days. I called them on the 10th day as there was no payment made and they said it will take 3 months. It takes hours to reach to their call centre.
Date of experience: October 28, 2018
Hi Namrata,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
EDreams negative reviews are REAL!
I booked a vacation to San Juan Leaving Dec 27 and returning the 31st with EDreams. Paid for the insurance and everything just in case. They charged my card $5,995.21 dollars and send me an email saying it was partially booked. What that means is they booked the hotel and flight back to Miami but could not get me a flight to San Juan. After 2 hours of trying to get someone live to speak with...the rep said sorry, but it would be up to me to get a flight to San Juan...but everything else was booked. Needless to say, I requested they cancel everything since they could not get me a flight. AA airlines was great and returned my monies for the return flight and yet EDreams continues to not respond and have not returned my money for the hotel. This has been a nightmare and they have yet to issue a refund. No one to speak with and no accountability. They DO NOT care about their customers. This is a simple cancellation well within the required timeframe and they DO NOT care to help! They are leaving me with no other option but to file a complaint with the FTC.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 9, 2023
I found a competitive price for a weekend trip to Rome. While I was considering booking the price increased by about €30 so I quickly reserved and while the reservation was pending it went up again but this time of €200. Yes I could have flown to NY for the same price! I phoned as soon as I saw the actual "revised" price but they stood very firm on their no cancellation rules. I will NEVER book through them again and am telling everyone I know to avoid them like the plague. They advertise false prices, then start hiking them up to put the pressure on then move in for the kill on the final click
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 21, 2022
Have used this platform twice now as I found the best prices for my trips. I will definitely be using this platform again as I travel about twice a month.
It was totally by chance I came across this site and was surprised at the choice and prices and flights so yes I will be definitely use it again.
Date of experience: February 24, 2024
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I went to airport around 10 o'clock but my flight was 12:55 AM. Also I was late to go to Scotland. My flight was one and a half an hour delayed but the staff was perfect in side the flight.
Because my friend told me the dreams flight is interest and then they were but i received my boarding pass on time everything I received on time it. Thank you very much.
Date of experience: February 28, 2024
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The booking process was fairly easy
However it was not very clear re hold luggage fees especially when they are two different flights
Was quite surprised that the return flight on KLM charged significant luggage hold fees which was not indicated
Value for monies - a friend had told me about your services
Date of experience: January 1, 2024
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The company is an absolut scam. Dont trust them we had to pay twice for our car rental. The company did nothing to support us during our rental period. They do not answer Emails, neither does their "ChatBot" work properly and dont even think calling them via telephone they dont answer that either.
Products used:
We rented another car directly at the airport.
Date of experience: September 24, 2021
They are the worst for sure!
I will not ever buy an airplane ticket with edrams. Ugh! What a waste of mone and time!
If i could give ZERO point I would like to, they don't deserve one point (or star).
Date of experience: September 13, 2021
They have over charged me by $! 95.24. I sent them a message through messenger on FB. Their response was they didn't understand my message. Then I asked them for an email address so I could send my complaint there & the email address they gave me doesn't exist. There is no use in calling them as no one there speaks English.
Don't use eDreams - they are a ripoff!
Date of experience: December 18, 2018
Thank you andni do recommend as while using services of edreams site All what I was looking for in term for travel services is very well received. Very Happy
I was recommended by 2 of my friends and I also confirm that edreams is best can recommend to others
Date of experience: May 23, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Thanks, but you send way too many emails, I just want the relevant ones and maybe once in a wile an email is ok, but I can't tell which mails are important anymore because I get like 5 mails a day!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 5, 2023
I paid $320 for flight from Bahrain to Saudi
When I asked for a meal they said it isn't included in your ticket!
I have never in such a greedy flights ever…
By mistake and I will never do it again
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 26, 2023
The price is very cheap and has helped us a lot saying that the cost of living has gone up,it was very easy to book and compared to other companies it was the easiest booking i have ever done.
I chose eDreams because I saw it in a advert and thought I should try it out,my experience lives up to what you guys said in the advert.
Date of experience: May 21, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I was offered a free trial but when i cancelled the subscription -it reinstated the free fees so booking had been a misleading experience- I would have gotten better value and a more straightforward process booking directly with airlines.
Clarity of information-joined up thinking
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 4, 2022
It was so easy to book and pay with my debit card. My flight was confirmed in a short time. I booked the night before my travel and I didn't have any challenges
It was recommended as efficient and I wasn't disappointed at all
Date of experience: January 29, 2023
Dear Lorato M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I'm chasing them 18 months for a refund while Easy Jet made a refund after couple of months due to a canceled flight.
I still have an additional claim that hasn't proceed much that is also 18 months now
Products used:
Air ticket
Date of experience: October 30, 2021
Tried to explain my problem with the website for new booking and the agent in chat never understood my problem. I finally wound up booking a flight on another travel agent web site
It was offering lower fare
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 12, 2023
I had a wonderful, easy time getting my experience, but then was pulled into a membership. I would do it again, but know I have to cancel the membership so as not to receive a barrage of email offers.
Good connections.
Date of experience: October 11, 2022
Dear Jude H,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service
I thought I was paying with euros I didn't realize it had switched to British pounds until after the money was taken from my account hence I well and truly overpaid for my ticket and there was nothing I could do about it
I thought I was getting a better deal than if I booked directly with the airline but I was wrong. I trusted eDreams because a few years ago I had a good experience with them
Date of experience: January 6, 2024
Dear Helen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Terrible customer service. Did not receive refund for a flight cancelled by airlines since May 2023 and every time I call they toss me around to different departments with no resolutions.
Products used:
Flight booking
Date of experience: March 4, 2024
Dear Cathrin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Perhaps this opinion will help those who book flights through Edremas.
As a Prime user, Edreams left me completely alone, there was a problem with my flight and not only was I hurt, but the company referred me to call the airlines directly. They modified my flight without offering me information, refunds or benefits. An expensive flight to fly in 12 hours ended up being modified to reach a forced layover of 11 hours, and the agency took no responsibility.
They do not take care of the corresponding refunds, they do not have a free assistance telephone number, they are not clear in giving the information and in case the flight undergoes any modification, they will leave you alone and without support.
The agents always give incorrect, invalid information and do not solve the problem, forcing you to wait for very long calls and waste time.
An agency that does not work, I recommend taking tickets directly with the airlines or with any other agency, since this does not respect its client, not even being Prime.
One star is a lot
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 20, 2023
Dear All,
Very Bad Experience. I am calling edreams for the last one week. On 17th April, 2019, Jetairways cancelled their all flights and I have been requesting for refund of my amount but there is no hear from them. Other portals like Makemytrip, Yatra.com etc are refunding amount to their customers and they are acting promptly. But edtreams are not refunding my amount and not even taken any initiative to talk to Jetairways. My tickets are still sown active.
Its a matter of 1, 12, 000/- plus 5, 00, 000 NR, it took me 10 years to earn it. I planeed a europe trip with my son and husband but till date there is no action has been taken from them. Never buy a ticket from them. Its a fraud company. My booking reference number is *******113. When I called them, they made me on hold for 45 minutes.
Date of experience: April 24, 2019
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Jean b,
Thank you for your review.
We apologize for the inconvenience that this issue may have brought to you.
Please kindly check the private message we sent to you and provide us your booking details so that we can assist you accordingly.
Kind regards,
ANN