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eDreams has a rating of 4.0 stars from 9,379 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
This is not a ligimitmate business or if it was it isn't now. They seem to be on every travel and flight web search as the cheapest option but all they will do is take your money and run. Fyi. All the positive reviews on trust pilot are obviously from the edreams own agents. Name checking themselves as great advisors.
Date of experience: October 18, 2021
At the end of the booking procedure given the option to do prime at £64 if you don't want it the holiday goes up by £64 anyway. Not very clear and I don't like this practice.
Lots of choice and prices OK
Date of experience: July 1, 2023
I did not know about this website until I was looking for a better price on my flight after the fair went up triple over the last two weeks. I'm still not sure how I learned about it. But I'm glad I did. It was easy to use and I saved $200 on my flight.
Came along at just the right time.
Date of experience: September 15, 2022
Not understanding why I have two separate charges for my flight through edreams website one charge for the flight and another for some unknown reason from edreams for $282.61 on Jan 04,2023
Not sure that I will keep it. I need this unknown charge from edreams removed immediately
Jan 04,2023 in the amount of $282.61
Date of experience: January 5, 2024
Dear Allen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Horrible customer service, horrible policy on refunds. I will never ever do business with them. I would rather pay more for my vacation then deal with them ever. The cheap price does not out way the experience. I understand it's busy because of the corona virus, but to give horrible experience and to have to wait 4 hours each time I had to call back! Which I called back a total of 4 times. That's a total of 12 hours, that's a full days work just to get a refund. Really? They need a better system and better follow up.
Date of experience: March 10, 2020
While booking went fast and easy, it took a long while to get a confirmation. It got me quite nervous because my flight was near. I had to go online and talk to a rep… after that I did receive an email pretty fast
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 23, 2022
After booking a trip for 3 people to Las Vegas for $1772, we ended paying an additional $300 to the airlines for carry-on baggage and were charged an additional $416 for resort fee at the hotel. The vacation package only covers the bare minimum.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 21, 2022
Flight was cancelled last minute and eDreams did nothing to assist in rebooking. It has been 5 months and still not refund. Status shows "processing" when I chek the app. Terrible company that will steal your moey. EDream only contacted me with concern after I posted this review. I had to contact my CC company to reverse the charges because eDreams did nothing.
Date of experience: September 27, 2022
Fast and wonderful easy. Everyone took their time to help me when needed. Great experience
It was recommended to me
Date of experience: June 29, 2024
Yes, you can find cheaper deals with eDreams, but I had to cancel my flight due to Covid. When you call them they tell you to talk to the airline. When you call the airline they tell you to contact eDreams. This went on for days. Customer service was unhelpful. I'm NEVER using them again. Better to book your flights directly with the airline so you can be protected (and make changes later on).
Tip for consumers:
Book flights directly with the airline. Do not go through eDreams. The airline will do nothing for you if you book through a third party agency like eDreams. And eDreams will do NOTHING for you!
Products used:
Airplane tickets
Date of experience: January 27, 2022
Very useful to get cheaper airline tickets, the tool is faster and no complex to use.
Date of experience: June 20, 2024
Please Correct my Surname. VENETIA KOUTOUPI Flight Number EZY Jet 8185 19/11/23.Boarding Pass LG North Terminal. London Athens. Or Help me know How I can correct the error.
Thank you. Mrs Venetia KOUTOUPI
-----------------------------------------------
Date of experience: October 28, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I have contacted our airline which gave me written details of their refund to eDreams on our behalf. EDreams keep denying they have a refund and make any follow up contact so onerous that a resolution virtually impossible. EDreams is not fit to hold any brochuring license.
Tip for consumers:
Don't ever use eDreams
Products used:
flights
Date of experience: November 25, 2021
It is A bit confusing sometimes the booking process it self.
-"Booking is Successful "or in"process"of booking is a bit confusing and makes me nervous now and than.
Because it makes it easy to book the tickets and find the best flights
Date of experience: February 29, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Overall i do use Edreams service and its very reliable and trustworthy.
Date of experience: February 15, 2024
BEWARE! Do not use this company at all for booking anything. They do not take responsibility for any services they provide.
They also charge "Mediation Fees" which are non-refundable, even when there is absolutely nothing you can do as a customer.
Here is my example. I booked a flight for 3 people from Montreal to Calgary leaving Feb 15, returning Feb 22nd. BOTH flights were canceled by the airline, with no re-booking until APRIL, 2023... So the airline refunded e-dreams on January 17 2023. I am on the phone with them now, on February 13 2023 still fighting for my refund. BUT WAIT! They are going to give me some refund, but not all of it. Why you ask? Great question. Well it is because... they cannot give a reason whatsoever.
This is a scam service, through and through. They will not give a reason, even a bad one, for not giving me a full refund. I had nothing to do with the cancellation of these flights, yet they are keeping a pile of money, just because. **Update - they are keeping the additional money for, get this... CHECKED BAGS... Checked bags on a flight that no longer exists. Be careful, do not use this company
Tip for consumers:
Just don't. Any possible perceived convenience of using this company is far surpassed by their totally illegitimate way of doing business.
Products used:
Nothing at all - no service was ultimately rendered outside of a long headache.
Date of experience: February 13, 2023
Like with everything, you only find out the value of a service when something goes wrong. In this instance, when the flight is cancelled last minute. Not only that it takes hours waiting to speak to someone on the phone and that there's no way to get help through the app, or even a chat box BUT they also do not know the protocols to help you rebook! Asking for a refund is a no go, from edreams, just assigning an agent to review the case took 10 days - or it could have been more if I didn't call the airline directly and they rebooked my flight in under a minute. It took me 19 days to get any information from edreams and 1 minute with the airline operator who had mercy after hearing the ordeal I've been through with edreams. Honestly, I hope a proper investigation is reviewing their operations because they are a scam.
Date of experience: January 24, 2021
Purchased a refundable ticket from Edreams' and thought it might be easier with the help of a third party service provided by paying some money. I am totally wrong.
1. Edreams charges you significantly amount money for a refundable ticket ($200 Edreams charge vs $120 ticket price). You would imagine the $80 extra might be the extra cost for the refund. However, when you request refund, they only refund you $100 (Edreams charge you 20% for refundable ticket).
2. Initially I plan to change the flight instead of asking for a refund in order to save the 20% extra charge. The change process is slow and you have to wait for their call in order to make the change. More ridiculously, the agent told me that the flight I selected for change is not available. I checked online immediately and the tickets are still available. I told the agent I can find it online and she simply says no in their system. I then booked the ticket and booked it directly on the airline's website. Not sure what is going on as I literally check the information while talking to the agent. It costs me more to cancel my ticket and book a new one but I have no choice as none of Edream's available ticket can match up with my schedule.
Overall, not sure about other services from Edreams, the refund service is terrible. If you want a refundable ticket, go to the airline's website or other websites.
Date of experience: October 14, 2023
Dear Xiang,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
To charge 24,10 euros on the return Ryan air flights to and from Lindon it is a rip-off. I had the chance ti compare prizes and all the rest, this is true, but I think it would be appropriate to charge no more than 10 euros.
Date of experience: February 15, 2020
I cancelled my flight booking more than 3 months ago and despite several emails, I have been unable to get any response from eDreams customer service on the status of my refund request.
I paid a premium passenger assistance and cancellation insurance (garanteeing a refund within 3 days), but all my messages to the contact email address provided have been unanswered so far. All I receive is automated responses redirecting me to their website. I tried to call their customer service telephone number, but gave up after staying on hold for more than 45min (for an international call).
This level of customer service is simply unacceptable. After this experience, I will never book flights through this site again.
Date of experience: September 18, 2021
You are crinminal organization that should be shut down and CEO should end up in jail! You are selling to the people insurance, that cannot be claimed back, since you are using chat bots and having non existing customer service! So basically you are waiting for people to give up and stop trying to claim their refund. THIS IS CALLED THEFT AND PEOPLE WHO STEAL FROM OTHER PEOPLE (in this case Edreams stealing from their own customers) SHOULD FACE LEGAL CONSEQUENCES! YOU SHOULD BE ASHAMED!
Tip for consumers:
I will probably never see my money and after reading endless people´s same or similar complaints, I can´t stop thinking about how CRIMINAL this company is. How come they are not fined with millions and jailed after stealing so much money????
Products used:
Travel insurance
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 14, 2023
I booked 5 tickets through edreams... I called them to make a change to my reservation and got nothing but problems. They do some shady stuff and therefore you cannot make any changes... even though they say you can... And, they don't offer you any solution except, sorry, but there's nothing we can do... I am forced to buy new tickets to work around my situation. DO NOT USE THEM...
Date of experience: January 9, 2019
We bought two tickets and money was withdrawn from the account. We didn't get out tickets on the email, when we contacted the service she said that out booking was just cancelled. So they got the money and just didn't send any tickets. I have such a situation for the first time. Please, avoid this company
Date of experience: August 23, 2020
My airlines canceled the flight, normally I have to get a refund as they canceled my flight under IATA rules! The airline says travel agent must refund %100 full my money but this agency doesn't accept it! They say we demanded that be given a refund and the airline policy is non-refundable. It's just a lie, they're liars. Skyscanner how is working with bad travel agencies really can't belive. I'll complain absolutely everywhere
Date of experience: March 2, 2021
Utterly usless company who waist your time. My flights from Sydney to Singapore and Singapore to Sydney on return leg were downgraded from premium economy to economy. I've called the 4 times re a refund or re instate ticket and to no avail. Just get run around again and again. They even confirmed the ticket had been upgraded back to PE which was not true, i received the new e ticket and still economy
I would never use them again oh if your in Australia heres there number, *******954
Date of experience: October 12, 2022
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear WATARI.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service