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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Straight forward booking. Only issue was change in pricing midway through the booking process.
I am sorry for the manner, I attend a e'
-dream membership. It was accidentaly, as I just order the previous flight. And than I was suprised, when the money from my account disappear
And I had to find out, what happend. It was a fee for a membership.
First time using eDreams and I have received all communication promptly and clearly. Looking forward to using them for more bookings in the future
Edreams is great and stress free, they make it easier to check in.
It was so good not until my return flight got rescheduled by the airlines its not the edreams fault anyways i book my return flight right away with edreams also thank you 🙏🏼
As soon as I clicked i got the email within a minute confirming my purchase and charged to my CC. Great service
Ok so far
Will let you know once the flights have occurred! Nothing more to stay
It was a good experience using this site for the first time.
Thanks
It's a good experience to book my flight using edreams for Scotland
Everything happened in quickly, i am using the app and works in perfect
Overall the app is easy to use, but as I tried the eDreams Prime subscription, I can say that it ain't really worth it the price. I had problems on the app when loading the boarding passes: insead of giving me 4 passes for two passengers and a scale for both, it kept repeating the same two passes for two flights and for only one of the passengers. So I had to go myself on the airline's web and do the check-in to get all the boarding passes.
Also when just wanting to check your trip on the app, it's so annoying always getting the pop-ups of hotel or cars offers on the page, and can't simply see the details of your trip without them covering it.
I just like eDreams for showing more airlines results at once, and the free trial they let you use at first.
Dear Silvia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It kept saying you will receive your details and I never did. Will not be using this.
Dear Heather,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I have paid for flights and woke up this morning and edreams has taken £89 from my bank
Dear Claire,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Booking my plane ticket online was seamless and hassle-free. The website was user-friendly, with clear options and competitive prices. The process was quick, and I received instant confirmation without any issues. Everything was smooth from start to finish. Highly recommend for a convenient and efficient booking experience!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Austin,
Our sincere thanks for your positive words and feedback.
Wishing you a wonderful journey!
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team