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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Found it quite easy but the date details how you have to go right back through the years found that quite annoying to be honest
Easy to find flight and a good price too. Good pages to go through which made everything pretty clear.
Within a short time I was able to check the options for my ticket and processed the purchasing.
It was easy. Just fill in information. And good to go
The price was reasonable. Time of flight is flexible
Mala experiencia no me quieren dar mi reembolso todo fue 4&:&:&:
Experience was great. You need to add disability services to your site
I cannot add baggage to my reservation via eDreams, which is an issue!
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Excellent,very good,quick,best.
I am happy to make this reservation.
When I booked my ticket, my laptop did an "autofill" into the details of my name etc. I realised afterwards that it had missed out my middle name. I phoned eDreams who told me to contact the airline which I did and they said it didn't matter. It was a relief as I had been worried. The staff at eDreams were very helpful and uderstanding. I have become a Prime member of eDreams and already saved £40 on my current fare. Great stuff!
This is my first time using edreams and so far it's been good, will confirm more once I get in my flight with no issues.
It was quick and easy without hassle...in future I will book from them...can't forget the lovely experience
Добре описано, доволна съм. За втори път използвам услугите и съм доволна. Бих ги използвала отново
The only thing that I miss to mention is regarding my need to get a wheel chair and help to carry on the big bag.Am 91 years old and need your help to arrive to Valencia safe and sound.Thanks for your courtesy
Satisfactoria rápida y eficiente y tener la reserva en mi móvil es fácil controlar la reserva
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Luis,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care