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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It's nice to be here with eDreams also my first time to buck my travel but waiting for my travelling date so I can rejoice about eDreams
Good service with good feedback and not delaying on booking confirmation.
Dear Laura,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It did not take long to book and if you have booked with them before, it's all there.
Everything worked out so easy and well, than you! I received my confirmation with all the information and it's much better having the app on my phone. I definitely recommend to be used 👌
Best price I could find hope to find better prices in the future a special that we use this service every 3 months
First time booking a flight through eDreams and so far: very impressed. Great service and communication and some of the lowest fares I could find. Hope to make eDreams a habit.
I have used eDreams several times and I do like the platform very much
Good 👍good 👍 good 👍 good 👍 👌 good 👍 👌 good 👍 good 👍 good 👍
I got Email about unsucessfull checking but later I got email about successfull checkin so
I am comfused now. App show I have to do checking but in Email I have boarding pass
I have a Prime subscription and during my last booking process I saw something really concerning: The first time I searched for my flight I didn't realise that I hadn't log in, and when trying to do so I closed my search by accident. Once I logged in and gat back to the same flight the final price was the same as the one I had without my Prime account, but this time it was shown as a special price for Prime users, with a much higher crossed out "original" price above, which was not by any mean the price I had seen before.
I will definitely do some more research on this, but it really sounds like eDreams is playing us for fools.
Dear Jon,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Me parece muy buena app se consiguen pasajes muy baratos la verdad muy buena
Dear Racso,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Fast and easy experience of booking a flight. Cheaper than on other sites
The use of eDreams was to purchase airline tickets from Spirit Airlines, LGA to DET. The website was a little misleading about the 'sign up' now for their 'special deals'. Perhaps I'm a little old fashion indeed. Good Luck Folks!
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mick,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care