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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I saved $120 on airfare after paying over $500 in commission fees. This is not a good business model for customer satisfaction.
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Prices are higher than some other sites.
I did not receive our e-ticket with all information.
Dear Ashvin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
When I include luggage the process didn't success, need to repeat all the process 3 times.
I reserve my flight without luggage.
Dear Bernardo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
But I have problems to tap my address as I am not in America.
The app is friendly and very humane, each step is clear, just follow it
It was an easy, no complex process to book tickets. I will definitely use this site again.
The website was user-friendly, so it was easy to book tickets. The price was good. I wanted to purchase Prime Plus when I booked the tickets, but I couldn't. In the end, I chose the 30-day trial and then I'll pay $10 more. Not bad, I can try it out more before purchasing.
It was incredibly easy to make the booking. From selecting desired flight to completing the booking took just a couple of minutes and the confirmation came through within seconds of completing the booking. It is also good to know that you can receive flight status details on the App
Once in Kuwait I was at the Mercy of Indigo a low budget airline who charged me €209.00 for the Baggage I had booked with Kuwait. 2 checked baggage's of 46 KG. There is highlighter on your website warning Passengers of this dupe. I would classify this as a fraud to sell cheap tickets where the overall experience of the passenger is compromised! Very Sad improve or you will be superseded by your competition
Dear Rajiv,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
We are happy that we can travel on our budget alone because it was easy for me to book and you were very responsive. The ticket was also very inexpensive.
I booked a flight by accident and want to cancel within an hour and Hoping they do the 24 hour cancellation period but I can't get a straight answer
Dear Grace,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
حجز طيران من اسهل وأفضل المواقع التي تعاملت معها.انصح الجميع في هذا الموقع
Really quick booking system, with a better price than I could get elsewhere
Good website.
Good customer service
Thanks for offering your services.
Good choices to fly with.
As I have just booked my flight the process of booking was easy and simple.
Good so far so good
Thanks for the service they are okay upto now, we will see in the future
Helped make it easier to pick where to go for our vacation as well as hotel to stay at.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Charles,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care