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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Instructions were clear and execution was very efficient.
Seamless booking got my confirmation same day. Have used in the past as well no problems
Scouring web sites to find the best deal for a flight I was attracted to this site which offered a significant discount to booking with the airline direct. However and after following the booking process through to payment once I attempted to finalise the payment it suddenly said the fare was no longer available and offered a much higher fare. Stupidly I accepted this ( I was in a rush) only then to realise that the normal options ( canx, changes etc available when booking direct) were not accepted. More fool me but I felt cheated and still do. As a frequent traveller I will not be using this site again.
I feel trapped as I can not find the place to cancel the membership of Prime that I have a free trial for right now. Please cancel it for me if you see this message
Dear Vicky,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
So far so good. I hope that everything works out so I'm keeping my fingers crossed 🤞🏾...
I liked the price freeze option. Gave me time to discuss with my traveling partner
The site was incredibly user friendly, but once I bought the tickets and the money was deducted from my account, I was told to wait for a confirmation and that IF for some reason I wasn't confirmed in 24 hours, than to reach back out to the site. It seems they truly are a middle man and I checked in for my flight early. I was told I'll have my boarding pass "at least 8 hours before my flight departure" and I just don't feel the most confident in that aspect. Otherwise, best deal for a PR flight! Woot woot!
The site is very user-friendly and easy, and even less than a cave man could do it. The service is broad with all the options a traveler wants at their fingertips, at incredibly reasonable prices. The confirmations are swift and accurate, and, really, there's very little for you to do but select your options. The rest is done by eDreams.
For me it was simply to get an Aer Lingus flight a little cheaper than if I booked it directly with Aer Lingus.
I was looking for hundreds of top websites for better deal's but the edreams provide the best one.
My experience was straight forward, no struggles. I got an email confirming my flight bookings.
It was easy to select the right option for this trip.I had to coose between two London airports and I was able to find the best price with Dreams.
EDreams provided a user-friendly booking experience with great prices and a vast array of options. I found excellent deals and the website was easy to navigate. While I didn't require extensive support, the booking process was seamless and efficient. I would consider using eDreams again for future travel plans.
I would 2 thank you for all your support and flexibility in your service
Dear Ousama,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I booked a ticket from Barcelona to Cairo on 02/06/2025 but when I went to the counter they told me that the ticket was not issued or that the iDreams website did not buy me the ticket from EgyptAir and I lost my flight date and I also took a picture of their system with my name on it which I can send to you now, and I had to postpone one day in Barcelona and I spent the price of a hotel and this day cost me a lot of money and I also had an important appointment in Cairo
Dear Islam,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Adrian,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care