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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I used eDreams services just two time but everything was perfect and as a eDrime Prime member I have also lot of discounts that I use every time.
I really liked it, the website was very useful, I didn't struggle to find the best flight option
They're impossible to reach, even as a Prime member. I urgently need to migrate my account, but there's no support, no replies, and no way to contact them.
It was very convenient to order the software, very satisfied.
The eDreams site was linked automatically through Skyscanner. The process of booking to making payment was done seamlessly đ.
I checked with a lot of bookings, but edreams provided me with great rates.
Good, Quick, thanks. All very clear and the follow up is very complete thanks
I am a little disappointed. On you booking site it says a carry on bag was allowed & then after booking I find out it's not included. There is no where I can get hold of you guys without calling. I loved the price & now by paying for my carry on there was no savings.And please note I don't want any renewals of membership with your company. And Thank You
Dear Naushadaly,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Smooth, it was all good i like it yes yes ans it was good price b
Was easy, quick and got good dealđ. Only that if i had booked directly with air India I was allowed 2x23 kg for economy ( ams to delhi) but e dreams only allowed 1x 23 Kg which is very strange because its the same airline
Rather quick but prices changes also very quickly for the same flights
Everyone perfect and soo easily page very clear and simple I'm preferred alll my friends
They are cheaper than directly booking from the airline websites. However, when you add hold luggage, they charge a higher price. So if you plan to book and add hold luggage, better directly book from the airline website. You can save more.
But if you plan to just book a flight without add-ons, this is a good platform.
Dear Erik,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
N/A. The service was good and not difficult to navigate at all
You had a great deal that I went for, it was a simple navigation system through all the questions.
Una vez q ingresas tu tarjeta de crĂ©dito para comprar algĂșn boleto te estan cobrando membresia y NO es posible cancelarla, te lo hacen cada vez mĂĄs difĂcil y no te dan respuesta a los correos, cuando tu llamas te hacen esperar una hora a propĂłsito para q tu cortes la llamada. No son confiables, son estafadores. NO HAGAS COMPRAS CON ELLOS.
Good service with good price when I travel by booking eDreams booking
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- Sitejabberâs sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jack,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care