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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I really like my accommodations (Los Canelos) in the INN category. It is also close to the center of town.
Looking forward to the tours!
Online booking clear and easy to use. Received confirmation in a timely manner
The booking experience was smooth, great and fast. Super recommended!
Edreams always gives competitive flight prices comparing to other sites.
No move back or cancel options. Hidden costs which appear during a process.
Fast easy process no problem liked how easy the process was no problem
Like that the booking is fast and cheaper compared to others.
Very professional customer service with good deal discounts and offers
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All good. Easy to use. Good discount. Nothing else too add just filling the space as required
Thank you for ur business!I need time to feeling ur service! Thanks again.
Buen servicio gracias por los resultados obtenidos muy amables
Booked pretty quickly but ended up getting my outbound date wrong so had to change it. I noticed almost immediately but had to change it via the airline website….a very costly mistake! Not sure what the benefits of eDreams is if any changes etc can only be done via the airline?
I use e dreams since 2019, and never had any problems. It is helpful and precise.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Paguna,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team