Overview
eDreams has a rating of 4 stars from 10,630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time and flight ticket. eDreams ranks 1st among Travel Deals sites.
Just fine. Still stressed about edreams a bit since there are some invisible conditions
Awesome help fast cheap and reliable. Managed to book and paid with no hustle and the prices we very nice
As someone who finds booking flights stressful this was easy as pie.
Initially all seemed fine and the booking and payment were done quickly and effectively. However, when the e-tickets arrived from the air company (Singapore Airlines), there was an error in the salutation/title/sex of my wife. We tried and contact eDreams through all the possible channels indicated in their website. The response was extremely poor and routine. In the end (after a whole week of unnecessary stress) we gave up and contacted directly the air company, which fortunately was able to fix the problem from their side, apparently without any charges.,
The booking process was effortless and the price are very reasonable. The discounts from accommodation to flights are amazing. Thank you eDreams
How much is the subscription after the free trial? I haven't found it yet. I don't see it.
Dear Tonyia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very good. Great experience. Good website. I had no problems.
I like the prompt customer feedback on my ticket and the confirmation message as a follow up.
Thump up
Thank you very much for the great experience which made booking easy
Thieves obliged me pay more tell why I travelled many times with them
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Renzo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care