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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Satisfying and appropriate to my needs. Will definitely be using it again
Solo he comprado un vuelo de londres a Berlin y todo salio bien y fue muy facil obtener mi pasaje
Easy and affordable booking with quality options for flying between Europe and making a sound decision on which flight to select.
My booking was for a ticket with cabin baggage and in the eDreams info was saying that I book a ticket with hand bag. I had to pay extra for my baggage even if my booking was right as I check it later on the airline site. 🤬
It was ok! All the actions were correct. It would be great if I would have received the ticket in my inbox in the ticket form.
Dear Besnik,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Not bad, i need to see what happens on the day of travel. So lets wait for the due date
Dear Ubah,
Our sincere thanks for your positive words and feedback.
Wishing you a wonderful journey!
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It was very easy to get flight tickets and very good prices to travel quietly, I really liked the discounts that the company offers, the truth is that very good service for anyone who wants to travel anywhere they want. I highly recommend it and I was able to buy my flight very quickly.
This site is very reliable and helpful. I want to get the info about hotels and rent car.
Access all areas, booked both flight and hotel and will probably go back and book car hire too.
Its overall good but still difficulties for new users and those who have no or limited IT skills.
The flights selection offered by search engine was comprehensive and valuable
Si far so good, will be able to give a better input once the trip is over and done, and I am back home, to early to tell.
I looked all over the internet to find the right flight from Nairobi to Dubai.
Saved $100 AND the 4 hours
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Phichayanan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care