- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
eDreams has a rating of 4.0 stars from 9,391 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
It was so easy to book and pay with my debit card. My flight was confirmed in a short time. I booked the night before my travel and I didn't have any challenges
It was recommended as efficient and I wasn't disappointed at all
Date of experience: January 29, 2023
I'm chasing them 18 months for a refund while Easy Jet made a refund after couple of months due to a canceled flight.
I still have an additional claim that hasn't proceed much that is also 18 months now
Products used:
Air ticket
Date of experience: October 30, 2021
Tried to explain my problem with the website for new booking and the agent in chat never understood my problem. I finally wound up booking a flight on another travel agent web site
It was offering lower fare
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 12, 2023
I had a wonderful, easy time getting my experience, but then was pulled into a membership. I would do it again, but know I have to cancel the membership so as not to receive a barrage of email offers.
Good connections.
Date of experience: October 11, 2022
Dear Jude H,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service
I thought I was paying with euros I didn't realize it had switched to British pounds until after the money was taken from my account hence I well and truly overpaid for my ticket and there was nothing I could do about it
I thought I was getting a better deal than if I booked directly with the airline but I was wrong. I trusted eDreams because a few years ago I had a good experience with them
Date of experience: January 6, 2024
Dear Helen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Terrible customer service. Did not receive refund for a flight cancelled by airlines since May 2023 and every time I call they toss me around to different departments with no resolutions.
Products used:
Flight booking
Date of experience: March 4, 2024
Dear Cathrin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Perhaps this opinion will help those who book flights through Edremas.
As a Prime user, Edreams left me completely alone, there was a problem with my flight and not only was I hurt, but the company referred me to call the airlines directly. They modified my flight without offering me information, refunds or benefits. An expensive flight to fly in 12 hours ended up being modified to reach a forced layover of 11 hours, and the agency took no responsibility.
They do not take care of the corresponding refunds, they do not have a free assistance telephone number, they are not clear in giving the information and in case the flight undergoes any modification, they will leave you alone and without support.
The agents always give incorrect, invalid information and do not solve the problem, forcing you to wait for very long calls and waste time.
An agency that does not work, I recommend taking tickets directly with the airlines or with any other agency, since this does not respect its client, not even being Prime.
One star is a lot
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 20, 2023
Dear All,
Very Bad Experience. I am calling edreams for the last one week. On 17th April, 2019, Jetairways cancelled their all flights and I have been requesting for refund of my amount but there is no hear from them. Other portals like Makemytrip, Yatra.com etc are refunding amount to their customers and they are acting promptly. But edtreams are not refunding my amount and not even taken any initiative to talk to Jetairways. My tickets are still sown active.
Its a matter of 1, 12, 000/- plus 5, 00, 000 NR, it took me 10 years to earn it. I planeed a europe trip with my son and husband but till date there is no action has been taken from them. Never buy a ticket from them. Its a fraud company. My booking reference number is *******113. When I called them, they made me on hold for 45 minutes.
Date of experience: April 24, 2019
This is not a ligimitmate business or if it was it isn't now. They seem to be on every travel and flight web search as the cheapest option but all they will do is take your money and run. Fyi. All the positive reviews on trust pilot are obviously from the edreams own agents. Name checking themselves as great advisors.
Date of experience: October 18, 2021
At the end of the booking procedure given the option to do prime at £64 if you don't want it the holiday goes up by £64 anyway. Not very clear and I don't like this practice.
Lots of choice and prices OK
Date of experience: July 1, 2023
I did not know about this website until I was looking for a better price on my flight after the fair went up triple over the last two weeks. I'm still not sure how I learned about it. But I'm glad I did. It was easy to use and I saved $200 on my flight.
Came along at just the right time.
Date of experience: September 15, 2022
Dear WATARI.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Not understanding why I have two separate charges for my flight through edreams website one charge for the flight and another for some unknown reason from edreams for $282.61 on Jan 04,2023
Not sure that I will keep it. I need this unknown charge from edreams removed immediately
Jan 04,2023 in the amount of $282.61
Date of experience: January 5, 2024
Dear Allen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Horrible customer service, horrible policy on refunds. I will never ever do business with them. I would rather pay more for my vacation then deal with them ever. The cheap price does not out way the experience. I understand it's busy because of the corona virus, but to give horrible experience and to have to wait 4 hours each time I had to call back! Which I called back a total of 4 times. That's a total of 12 hours, that's a full days work just to get a refund. Really? They need a better system and better follow up.
Date of experience: March 10, 2020
While booking went fast and easy, it took a long while to get a confirmation. It got me quite nervous because my flight was near. I had to go online and talk to a rep… after that I did receive an email pretty fast
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 23, 2022
After booking a trip for 3 people to Las Vegas for $1772, we ended paying an additional $300 to the airlines for carry-on baggage and were charged an additional $416 for resort fee at the hotel. The vacation package only covers the bare minimum.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 21, 2022
Flight was cancelled last minute and eDreams did nothing to assist in rebooking. It has been 5 months and still not refund. Status shows "processing" when I chek the app. Terrible company that will steal your moey. EDream only contacted me with concern after I posted this review. I had to contact my CC company to reverse the charges because eDreams did nothing.
Date of experience: September 27, 2022
Fast and wonderful easy. Everyone took their time to help me when needed. Great experience
It was recommended to me
Date of experience: June 29, 2024
Yes, you can find cheaper deals with eDreams, but I had to cancel my flight due to Covid. When you call them they tell you to talk to the airline. When you call the airline they tell you to contact eDreams. This went on for days. Customer service was unhelpful. I'm NEVER using them again. Better to book your flights directly with the airline so you can be protected (and make changes later on).
Tip for consumers:
Book flights directly with the airline. Do not go through eDreams. The airline will do nothing for you if you book through a third party agency like eDreams. And eDreams will do NOTHING for you!
Products used:
Airplane tickets
Date of experience: January 27, 2022
Very useful to get cheaper airline tickets, the tool is faster and no complex to use.
Date of experience: June 20, 2024
Please Correct my Surname. VENETIA KOUTOUPI Flight Number EZY Jet 8185 19/11/23.Boarding Pass LG North Terminal. London Athens. Or Help me know How I can correct the error.
Thank you. Mrs Venetia KOUTOUPI
-----------------------------------------------
Date of experience: October 28, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I have contacted our airline which gave me written details of their refund to eDreams on our behalf. EDreams keep denying they have a refund and make any follow up contact so onerous that a resolution virtually impossible. EDreams is not fit to hold any brochuring license.
Tip for consumers:
Don't ever use eDreams
Products used:
flights
Date of experience: November 25, 2021
It is A bit confusing sometimes the booking process it self.
-"Booking is Successful "or in"process"of booking is a bit confusing and makes me nervous now and than.
Because it makes it easy to book the tickets and find the best flights
Date of experience: February 29, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Overall i do use Edreams service and its very reliable and trustworthy.
Date of experience: February 15, 2024
BEWARE! Do not use this company at all for booking anything. They do not take responsibility for any services they provide.
They also charge "Mediation Fees" which are non-refundable, even when there is absolutely nothing you can do as a customer.
Here is my example. I booked a flight for 3 people from Montreal to Calgary leaving Feb 15, returning Feb 22nd. BOTH flights were canceled by the airline, with no re-booking until APRIL, 2023... So the airline refunded e-dreams on January 17 2023. I am on the phone with them now, on February 13 2023 still fighting for my refund. BUT WAIT! They are going to give me some refund, but not all of it. Why you ask? Great question. Well it is because... they cannot give a reason whatsoever.
This is a scam service, through and through. They will not give a reason, even a bad one, for not giving me a full refund. I had nothing to do with the cancellation of these flights, yet they are keeping a pile of money, just because. **Update - they are keeping the additional money for, get this... CHECKED BAGS... Checked bags on a flight that no longer exists. Be careful, do not use this company
Tip for consumers:
Just don't. Any possible perceived convenience of using this company is far surpassed by their totally illegitimate way of doing business.
Products used:
Nothing at all - no service was ultimately rendered outside of a long headache.
Date of experience: February 13, 2023
Like with everything, you only find out the value of a service when something goes wrong. In this instance, when the flight is cancelled last minute. Not only that it takes hours waiting to speak to someone on the phone and that there's no way to get help through the app, or even a chat box BUT they also do not know the protocols to help you rebook! Asking for a refund is a no go, from edreams, just assigning an agent to review the case took 10 days - or it could have been more if I didn't call the airline directly and they rebooked my flight in under a minute. It took me 19 days to get any information from edreams and 1 minute with the airline operator who had mercy after hearing the ordeal I've been through with edreams. Honestly, I hope a proper investigation is reviewing their operations because they are a scam.
Date of experience: January 24, 2021
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Lorato M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service