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eDreams has a rating of 4.0 stars from 9,348 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
My experience was a positive one and I felt I was given a lot of useful information. There were lots of opportunities to 'add on' the only down side was feeling the time pressure to commit.
The price, time of flights and the information it provided about them.
Date of experience: September 16, 2023
2 month before I had travelled to Italy I had a good experience with your service. Customer service is for me is excellent as well as my travel itinerary and fare is negotiable and cheaper. I wish this service in my future too.
I trust edreams and it has outstanding service, punctual it really helpful me and service is so impressed and comfort to me.
Date of experience: August 27, 2022
Dear Terrin J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
WHILE BOOKING PROCESS THE ADDITION OF BAGGAGE PROCESS IS VERY TOUGH AND I CAN NOT FIND IT OUT EVEN TILL THE END. NOW I WILL BOOK MY LUGGAGE FROM THE AIRPORT AND WILL PAY EXTRA. INSTEAD OF SO MANY OFFERS LIKE INSURANCE AND OTHER OPTIONS ITS BETTER TO MAKET THE BOOKING PROCESS EASY.
IT WAS BEST AVAILABLE OPTION AT THAT TIME
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 11, 2023
What I loved about eDreams, compared to the other sites I used, is that they gave me an option to filter out the direct flights, which was very helpful!
Option to folter out direct flights.
Date of experience: January 22, 2024
Dear Monique,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I downloaded the app to manage my trip details, and when I changed flights, the same information remains. It seems to be stuck in "processing " mode, and doesn't reflect current changes. I've printed the current details for my reference, but the app doesn't help.
Alaska Airlines, with direct flights and discount.
Date of experience: June 25, 2022
Dear Aloha B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
These guys are the worst, even airlines are not working with them. Scammers, untrustworthy, and huge liars. I changed a booking and the for 2 moths they failed to do that. When I call the airline they said they do not work with them anymore because they are unreliable, liars, scammers, and said never book with them again. So i say, no one must use them.
Date of experience: March 8, 2021
Since when do we pay for food on airlines? Try to be more specific on details when we book so that we decide wether or boy to look for better airlines
Date of experience: January 26, 2024
Dear Nosisi,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
I would rather to give Edreams 0 scores. This is a very very terrible agent company. Many agents' English ability is bad, and this company acts like a cheater. It knows Egypt airlines doesn't have any flights on May, on June, but it sells tickets for us, receives our money, and would not give us refund. My flight is Jun 15 from CMH to CAN. An agent helped me change my flight (Cairo to CAN) from Jun 16 to Jul 1. He told me I have to take the flights Jun 15 to Cairo, then I should stay there until Jul 1. Is that a normal agent? Does his brain have any problem?
Date of experience: June 1, 2020
Clear information and easily accessible, easy to add on services if you wish to, terms and conditions set out clearly and we are able to understand them
Was cheaper than all the rest of the airlines, time was suitable for us when booking flights especially travelling with kids
Date of experience: September 3, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
This my third time buying tickets from the website. First time I bought 4 tickets and 5 and then more. Best price compare to the market. I hope it stays the same :)
Better pricing and simple handling.
Date of experience: April 5, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I purchased $1800+ tickets from them. I received an email stating that I would shortly receive my tickets or within 24 hours. The next morning there were no tickets and there was nothing from eDreams and when I got to the airport that morning there was no record of any ticket, purchase or my name and I had to buy tickets.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 6, 2022
Horrible! Horrible! Company, never ever recommend to buy any tickets with that company! My experience was Horrible! I have called so many times them and the airline that they sale tickets for, they have no connection, I had called edreams they said call the airline, I called the airline they said call the edreams! And I didn't find a solution for my problem! Horrible service, that company shouldn't even exist
Date of experience: February 13, 2021
I don't understand why you subscribe me to prime which i don't, only to scams people, that's the only problem.
But the Buchen was confirmed very fast without any problems.
Date of experience: October 16, 2023
For the last couple of weeks I have been trying to figure out how to contact someone regarding canceling a ticket I purchased. I bought two tickets at the same time and one ticket needs to be canceled. No reliable way to contact through email or phone. It's amazing they find ways to take your money but no way to reply to a question. The only option I'm given over the phone through an automated service is to cancel my entire flight which is not what I'm wanting to do. I specifically try to avoid third-party bookings but I don't fly often and although I directly put in an airline it somehow looped me to edreams when I booked my ticket. I will definitely pay more attention in the future although I tried to avoid this altogether. I absolutely 100% Will tell anyone I can speak to regarding this website not to book with them.
Date of experience: June 28, 2021
I asked through the chat to correct a material error in the spelling of my first name "Francesca" instead of "Francsca". No result!
More of this: a message is asking me to complete my booking details but which ones?
I found useful to have a wider repertory of the flights of different airlines
Date of experience: July 14, 2022
Booked flights twice with eDreams and the experience was Top. I get good prices and all the information for online booking, was send in properly. I can only recomend this platform to my friends.( hotel also was the same)
Easy and a secure way to book flights and hotels with the best prices avaiable
Date of experience: July 17, 2022
Dear Filipe O.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
First time Dealing with eDreams,it was recommended by a friend,I was scared at first and thought it might be a scam but I just gave it a try and I must confess am highly impressed,keep it up,great services!
For cheaper flights
Date of experience: August 5, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
My tickets to India were canceled March 2020. I was calling to edreams and to United Airlines between them both directed me to each other. Then I was told by United to wait for a year before I can apply for my refund! When I call them the next time they say it can only be issued by edreams! They are just playing with you. Turns out edreams hasn´t til now even apllied for my refund, they lied to me, and has completely disappeared from the face of the earth! The phone is NEVER answering. I wish I had checked their reputation before, that was stupid.
Date of experience: April 30, 2021
Don't buy your flight tickets through eDream. If a problem occurs, the company cannot be contacted in any way. I bought 2 tickets through the company and found that one of the one travelers was still a minor. All I needed was to fill out a document and pay 50, but it couldn't be done. I sat at the eDream chat page for 8 hours, unable to get in touch with anything but a robot that couldn't help me. I tried with all the options they described, nothing helped, no contact. I eventually tried to cancel the ticket, within the 24 hour deadline there, by law, IMPOSSIBLE. Good advice, buy directly from the airline, they can be contacted and can help if you, like me, get stuck. I've lost the tickets, money and time out the window.
Date of experience: November 19, 2019
Got to the airport in Vegas and they asked for more deposit so I couldn't rent car. Costumer service is horrible never got anyone on the phone to talk too. Will not recommend anyone with this company. The total they were supposed to refund was 148 n change all I got was 101 with change.
Date of experience: April 26, 2022
First of all "Customer Service Australia" its a fake, indeed do not exist. All calls going to India! The absolutely unprofessional people there tell you just a lies... I booked a flight by eDreams from KBP to Syd via BKK. EDreams has offered and confirmed this flight as ONE flight with two flight segments. I have made ONLY one booking and paid one price. But after my payment TWO absolutely different tickets have been issued. For each flight segment one ticket. With two tickets I am not be able to check in my luggage true to the final destination. I should going in BKK true the Passport Control, collect my luggage and check it in again. With two tickets I am also not insured in case if one flight will be cancelled or delayed i will lost my second flight. For all my messages to the eDreams customer Service I do have no any answer. Avoid this fraudsters as o plaque.
Date of experience: January 23, 2017
They told me they couldn't refund my outgoing in full because it was up to the airline policy to do the refund. I waited 6 months back and forth to get $400 out of my $1700 I payed for the outbound flight even though they canceled my last leg to return flight. They said they could only give me a full refund on the return but not the departing flight. If I was to miss ( no show) my flight on one leg I would lose all my flights but when the shoe is on the other foot the airline they can choose and do as they want with your money. Don't trust this company. I would make other arrangements with travel agent or better deal directly with the airlines because at the end of the day you will have to deal with them and not e dreams cause they will just pass the blame to the airline and drag it on like they did to me for 6 months.
Tip for consumers:
Use travel agent or deal directly with airlines. Might pay more but refund policy is clear and prosiest. With e dreams they just blame the airline and then you have to chase up with them anyway.
Products used:
Travel
Date of experience: July 5, 2022
Tried to call several times.
1. you to wait for long time then then will say system is down
2. Ask you to wait then kine will be cut out
3. Ask you to wait but the moment you ask them to wait for a while just to check for calendar they will say they cannot wait.
What kind of service and very unprofessional agents. No manners at all.
Date of experience: February 23, 2020
This is one of the top sites to find everything related to travel. Who knows maybe more.
Value, service, ease, accessibility, great app, communication. You name it.
Date of experience: June 14, 2024
Very easy to use. I was hesitant at first, but great service.
Because it was reliable, fast and provided the best deals
Date of experience: June 14, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team