- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
eDreams has a rating of 4.0 stars from 9,347 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Booked and paid for flight with e-dreams. Tried to cancel the flight. E-dreams said contact airline. Airline said contact third party (e-dreams). E-dreams didn't want to know. All I wanted was an e-mail to give to my insurance company that there would be no refund. E-dreams refused to help. I will NEVER use again.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 28, 2022
Please do not use edream! They are horrible. They make me keep waiting for change my booking and when the fare is high they make you pay with higher price. Please stay away! They are the worst. I would give a (- star)instead!
Date of experience: February 28, 2022
You may save money from booking a ticket from this company but let me tell you from an experience, they will not ever give you a refund or a credit if you cancel your flight even if you have a valid reason. They will provide a confirmation code that the airline does not recognize. Edreams will email you to call the airline but airline won't entertain you because 1. The reference code does not exist. 2. Because you are not their actual customer, it's Edreams so you won't get any information. Best advice, book your flights directly from the airline company.
Date of experience: September 16, 2021
I have purchased a ticket on eDreams website, and the price was showing in USD, but they charged me in AUD (because I have Au bank card) like twice more! When I spoke with one of their costumer service guy on the phone he started putting words in my mouth and simply did not want to hear my story. I spend one hour on the phone with two different people and at the end they just recommended me to get in touch with the care department in order to get a refund. Which I did. Later on I tried to reach them on messenger, but they just simply never replied to me. Terrible service. So not helpful costumer service. Very disappointing. Stay away from this website please.
Date of experience: April 16, 2019
Never again will I book with Edreams. Advertising a hotel as 4 star, when by EU standards it wouldn't even rate as a 2 star, is highway robbery! Edreams should verify what it is advertising.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 27, 2023
My issues with eDreams happened before the Covid-19 situation. You can book with them unles ANY issue arises and then their phone service is impossible to navigate. Don't use this sight - I have been trying to resolve an issue for 8 months and I'm getting nowhere.
Date of experience: September 20, 2020
Very bad customer service. My flight was canceled and I asked for a full refund but they didn't accept it. EDreams customer service is cheating because eDreams recommended another flight on another date and I accepted but when the confirmation came I found a different date. I call eDreams at the same time just to confirm my acceptance with the correct date but they said the date I accepted is not exciting. I asked for a full refund because the flight was canceled but they refused my request. So be careful when dealing with eDreams. I've never experienced like this before. I now complain about this. Not recommended at all.
Date of experience: June 12, 2022
Thank you for your services.
However, since I don't travel a lot I would like to cancel prime membership.
Since I don't live in the UK I cannot call you.
Please cancel my membership online.
Cheap and easy booking.
Date of experience: January 7, 2024
Well, the booking Bishkek to Brussels went smoothly, the one from Brussels to Tashkent less so. The booking got stuck, probably because the second leg Riga to Tashkent was not available yet on Uzek Airlines, but e dreams DID NOT TELL SO! So I switched to the slightly more expense all one airline (Baltic) to final destination and that worked. Also since I had to try a few times I noticed that prices fluctuated between 424 and 432 euros going in and out the booking log in...
Prime gives you a bit of a better price compared to other providers, but only a bit.
Date of experience: March 6, 2023
Dear Frank V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very very bad travel agency. I had a refund problem with edreams. They lie to me two weeks now. The Airline refund the amount two weeks ago, and edreams don't want to give the money back. They offer me voucher for another tickets, they lie continuously. I don't know how to get my money back? Never trust them anymore.
Rubbish travel agency.
Date of experience: June 21, 2021
It is been 2 months nearly that I am waiting on my refund. First, they didn't confirm my return flight and started asking for more money to get it confirmed which was completely unprofessional as the mistake was from their end. I had to spend weeks to convince them for refund. I was sent email that my refund is processed and will be coming back to my account in 5 to 10 business days. It never came. I call them up every week to which they say there was an error which is been fixed and now another few days. So guys, if you are reading this, please STAY AWAY FROM THIS COMPANY.
Tip for consumers:
Stay away!
Date of experience: April 19, 2021
Edreams took money for a Thomas Cook flight booked the day before their collapse and will not refund. They are saying they are waiting for Thomas Cook but I paid them and need the refund to source new flights. I have contacted them again and again but no refund.
Tip for consumers:
Dont
Date of experience: October 31, 2019
I lost $1,000 airline tickets. I asked to cancel the ticket and refund my money. They did not agree, even though I am a permanent customer. I can buy tickets directly from airlines, but I love EDream and dealing with them.
I hope they will help me return my money and I have great confidence in them
Because in the beginning I liked their credibility
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 7, 2022
Good day,
I used the application for the first time. The flight is scheduled in a few months...so for now the closer experience will be given in time:-)
Date of experience: January 17, 2024
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Why you deduct my money
Tell me the reason
Otherwise I'll complaint about you
You just show me 5.50 and you deduct 70 pound this is not fair. Just let me know why you deduct my money
Date of experience: January 16, 2024
Hi Rinku,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
My first experience with a new format. I'm used to having the ability to share the travel itinerary with my fellow travelers and have not yet seen that ability, with this site.
The site offered the best price and travel options that fit my travel plans
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 15, 2023
This is the worst experience I have had when dealing with costumer services. I bought ticket and the Airline Adjusted the departure time and Edreams claimed it was cancelled. I calls to resolve this but to no avail. Because the ticket was flexible I tried to change the ticket as at first they said I can but after three weeks they said I couldn't even though the Airline is saying I can. I called to solve this but to no avail. The costumer services in edreams are very un professional they keep on going in circles and not resolving the issues. I am still waiting for my refund. It is unbelievable that such site is still operating. Never again
Date of experience: May 20, 2021
Got the cheapest option for my flights through edreams - and I compared quite a few websites! It was easy to look up and book flights and I got a quick confirmation email.
Date of experience: February 22, 2023
Dear Sandra J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
They have received my refund from Qantas but had it now for 6 weeks with out a refund to me. I have tried to get a reason from them but I either get a dumb robot or a dumb customer service person with no help whatsoever.
Tip for consumers:
Don't use edreams asbI did and will NEVER use them again
Products used:
Travel to the USA but cancelled by Qantas
Cost $5250.00. I did get a refund of $250.00 back in May but still waiting for the 5000.00 still owed.
Date of experience: September 17, 2022
These guys are not contactable nor do they respond to emails.
Covid travel restrictions took out the 2nd leg of a business trip... Nothing from anyone I just lost all my money!
Book Direct, Book Direct, Book Direct
Tip for consumers:
Book Direct, Book Direct, No Exceptions
Products used:
None,
Date of experience: April 5, 2021
I was traveling from cairo to Barcelona and I already did check-in. I submitted my qr code paper and I realise in the airport that I lost the qr code. They told me that I was not able to travel but I can change my ticket. When they realise that I did my booking with edreams they told that the aircraft company they didn't have any problem of changing without any charge. I call edreams they told me that they will not change and was not refunded. I complained since I am a good customer and I have a prime account but they didn't do anything and they didn't change it neither do any refund. Please don't book through them just book through the aircraft company directly
Date of experience: November 16, 2021
I have booked flights before with edreams and I have had no problem with the company. Great prices, easy service and overall excellent experience!.
Andre codrington
Competitive prices, easy service and previous experiences with them had been very easy and positive experience.
Date of experience: March 15, 2023
DearAndré C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I had the best experience from the moment I booked the flight and check in and the airport.
It’s convenient and easy to access at any time.
Date of experience: June 25, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Naya,
We are truly sorry that your customer service experience was unsatisfactory.
The manner of interaction does not meet our quality standards. We take this very seriously.
We have reviewed your case to ensure that our quality standards have otherwise been met and we can assure you that your request is currently being processed correctly.
Once we have a response, we will notify you via the email address you used to make your booking.
Thank you for your patience and understanding.
Kind Regards,
Ayush