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    eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 4.0 stars from 9,347 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 78.3%
Positive
2,472
Neutral
254
Negative
430
View ratings trends
519
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Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

Date of experience: 6/10/23
See full review
Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Date of experience: 7/8/23
See positive reviews

Reviews (9,347)

Rating

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Reviews that mention popular keywords

customer service (595) credit card (162) return flight (122) booking process (114) booking experience (59) booking confirmation (81) book flights (190) time booking (38)
Thumbnail of user seanb182
TT
1 review
1 helpful vote
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February 12th, 2019

I have never in my life encountered such a scam. I took the insurance policy to cancel my flight... Called more than 2 weeks in advance to cancel and now I cannot cancel so I have to contact the insurance company. Have you ever heard any more BS.

Date of experience: February 12, 2019

Thumbnail of user pieterm20
Belgium
1 review
1 helpful vote
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March 4th, 2020

Allthough they are indeed a bit cheaper then other booking sites, I recommend paying the bit extra and enjoy a better service.

I was offered to change my flight since my initial one had been cancelled by the airline. I called the edreams customer service to make this request.

Two weeks later, nothing has been done. When I know ask for an update I was told that this can take 2-3 weeks more... the funny thing was that I have called the airline directly and they told me that changing a flight can be done immediatly... at this point I am not sure when I will get home after my trip:-/ and edreams is not willing to help.

Date of experience: March 4, 2020

Thumbnail of user milicam10
Serbia
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

During the date search itself, the price for the term that I already looked at within 10 minutes increased. It probably had more views or I chose that date more than once but it's bad that the price increased by 50%

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 1, 2022

Thumbnail of user chilundikam
South Africa
1 review
0 helpful votes
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March 30th, 2023
Verified purchase

It was a pleasant and easy experience to navigate through search and online booking experience. I now look forward to my travel experience later this year.

Reason I chose this business:

My family has historically done their international bookings through eDreams

Date of experience: March 30, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Chilundika M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user chriss3764
Australia
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

In June 2021 I bought tickets via eDreams "Flexible Fare Guarantee" which let me transfer my flights without charge. Due to COVID closing borders I rang them to get my flights moved, and they told me I had to pay the airline transfer charges and they would reimburse me within 10 days.

As I write this in May 2022 I have never received the refund for the cost of the ticket transfer, despite numerous calls, messaging, emails etc. Its always "you should get your refund within 10 days/2 weeks/a month" and always "please just wait a little longer"

I don't believe they have ever intended to refund me, its been an elaborate run around in the hope I would just forget the money I am owed. Also when I transferred the tickets they wanted my banking details, including password!

Do not use or trust eDreams

Service
Value

Date of experience: May 3, 2022

Thumbnail of user michellex580
New Zealand
1 review
0 helpful votes
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February 11th, 2023
Verified purchase

I booked an air ticket through Edreams on 15th, Oct,2022 paid $814.99 NZD including the ticket $800.7 and $14.29 for the most popular standard travel essentials which included free charge for any change to my booking. They sent me an invoice after I asked, but the invoice was only showing the air ticket price, I didn't request about it thought was only a tiny different. I requested a cancellation on 20th, Oct, it took over 7 weeks to finally get my refund but I found I only got 53% of what I have paid for the ticket. I emailed and questioned but no response regarding my question at all.
By the way, I felt if I didn't complain they won't even refund me the 53%. AS I have been waiting well over 30 days has no any further information regards my refund, I rang the air plane company the customer service told me that my ticket has been cancelled in their system and recommend me to contact the agent where I purchased my ticket to get the refund. I then tried very hard to finally get my refund but only $447.38 I lost $353.32 when I bought the free charge of change my booking service.
Be really careful with this company!

Tip for consumers:
Not recommend to use this site at all.

Products used:
Paid for free change of my booking, ended up charged me $353.32

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

Date of experience: January 12, 2023

Thumbnail of user markm4044
Canada
1 review
0 helpful votes
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March 18th, 2022

I would give lower if I could. I just purchased a ticket to vancouver. After checking again, I noticed it was to Abbotsford. I was offered to change my tickets for 4 times the price I paid or I could just buy more tickets! Recommend to go with any other company. Wasted my time, could have just told me bluntly it was my problem to deal with.

Date of experience: March 18, 2022

Thumbnail of user ericc2054
California
1 review
0 helpful votes
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June 6th, 2023
Verified purchase

The process was smooth but I was displeased that the price got bumped up by about $80 when the order was finalized, unexpectedly. It should have retained the original price that lured me in.

Reason I chose this business:

I was searching for a price on a Spirit flight and this site came up. It was reasonably priced so I stuck with it

Date of experience: June 6, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user maxflameibiza
Spain
1 review
1 helpful vote
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November 4th, 2023

EDreams has my account details so kept taking a Prime membership charge even though I never used it and kept canceling it. Now recently I took a Ryanair flight that they couldn't give me a boarding pass, and Ryanair wouldn't because I booked through eDreams, so I wasted more than an hour speaking to their customer service and got nowhere, so we had to pay 60€ for boarding passes… I highly DONT recommend eDreams to even enemies!

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value

Date of experience: October 5, 2023

Thumbnail of user syedasadr
Massachusetts
1 review
0 helpful votes
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July 30th, 2022
Verified purchase

I was happy that my airline booking was a great deal. Later I saw there had been $25 per person per transaction of international fees. This was not clear at the time of the reservation. I need to be reimbursed for these fees because it was not disclosed at the time of the booking

Reason I chose this business:

Good price deals

Date of experience: June 30, 2022

Thumbnail of user gideonh16
Tennessee
1 review
0 helpful votes
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January 5th, 2022

I was excited to see there was a cheap flight on eDreams to my destination, but as I started going through the motions to purchase the tickets I was dismayed to see the price keep on rising. Plus there was numerous upsells throughout the process, I felt like I was being sold to by an aggressive salesman, plus I kept getting reminders that the plane ticket would go away soon. I felt really pressured to buy and did not enjoy my experience at all! Just before buying it said my new rate was over double the original posted rate saying that the tickets went up in price since I started the process! I eventually decided to go directly to the airlines I was buying a ticket for and just buy through there. It was cheaper than eDreams and a much more pleasant experience.

I will not be using eDreams again.

Tip for consumers:
Price check the airlines you're looking to fly with, the prices might be cheaper in the end if you just go through them directly.

If you enjoy being aggressively sold to, I highly recommend eDream

Products used:
None, I decided to go to their competitor.

Service
Value

Date of experience: December 6, 2021

Thumbnail of user kareng150
GB
2 reviews
5 helpful votes
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May 5th, 2017

I am told this is the worse company to use and now they have robbed me of my refund i will shout until i get my full refund. I will go, call and write to every scam organisations there is until i get my money back

Date of experience: May 5, 2017

Thumbnail of user edreamsi1
eDreams I. – eDreams Rep

Dear Karen g,

Thank you for posting your review here and we are sorry for the delay in refund.

We kindly inform you that an airline refund normally takes from 2 to 12 weeks. In your case, should you wish, please kindly provide us your booking details by replying the private message we sent to you so that we can check the case and assist you accordingly.

Kind regards,
Ann

Thumbnail of user garyw1813
GB
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

Long drawn out and excessive no option to refuse your prime offer which is no good to me anyway. Also no option to book now and pay a deposit and pay the rest off over time

Reason I chose this business:

No choice you've hijacked easy jet to take the booking role from them and you can add further charges

Date of experience: October 10, 2023

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Gary,

I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.

Regarding your query, please check your email (and spam folder) as we opened a case with further information.

Sincerely,

Customer Service

Thumbnail of user hannek3
Norway
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Just okey experience with booking through the site. Constant messages that we need to hurry up was just stressing and annoying, and also all the extra costs that we need to go though before actually being able to book. The price was also depending on us saying yes to extra things like prime membership, and the email afterwards confusing when it says we need to confirm our booking by giving an review. Like we would loose the booking if we don't do it.
After all, we got the tickets and are happy to fly. When we payed the exchange rate from US to NOK was also much higher than the market says. They don't inform what rate they take if you are from another country and paying in different exchange rate.

Reason I chose this business:

I googled it and it had the cheapest tickets.

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: December 2, 2022

Thumbnail of user ersina
Turkey
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

I bought ticket no problem but it s good that I downloaded ticket details before. Doesn t matter

Reason I chose this business:

It was cheap

Date of experience: June 23, 2024

Thumbnail of user constancen63
South Africa
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

I have never did the booking with dream before but I can say am very happy with it

Reason I chose this business:

The discount draw me to it and their excellent service

Date of experience: June 23, 2024

Thumbnail of user lindam4729
Israel
1 review
0 helpful votes
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September 29th, 2022
Verified purchase

Found a last minute ticket at a great price! The search was easy and it gave me the best option at the top so I didn't need to spend so much time looking. It was easy to manage both search and payment.

Reason I chose this business:

Fair Prices.

Date of experience: September 29, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

"Dear Linda M,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service"

Thumbnail of user genyd
Israel
2 reviews
0 helpful votes
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May 19th, 2023
Verified purchase

I was able to add the piece of luggage i wanted to going but had to go to another site to add it upon return. It should not matter how many airlines one used but info should be contained on one site

Date of experience: May 19, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user abedj1
Germany
1 review
2 helpful votes
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March 17th, 2020

I had a problem with the flight sceduhle due to the corona virus. First of all i had to call each day 2 hours or more to get in contact with them. Their emplooyes dont even understand proper english. They`re like robots.
TRASH. NEVER AGAIN

Date of experience: March 17, 2020

Thumbnail of user markok47
Germany
1 review
0 helpful votes
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January 14th, 2024
Verified purchase

I made my first booking by using eDreams and have to say everything worked really well. And as a bonus eDreams booking engine is really easy to use.
From easy booking to easy travelling.

Date of experience: January 14, 2024

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user abenetm
Georgia
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

The website is misguiding in showing the flight fares. It doesn't specify that taxes are not included which makes the fare prices appears to be much less than most website. I received emails from the airlines charging me for the taxes and it made the fares way higher than showed in the edreams site

Reason I chose this business:

Will not be using it again

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 4, 2022

Thumbnail of user haznahf
Ireland
1 review
0 helpful votes
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February 6th, 2023

Referenc number *******681
I cancel my booking in August 1,2022 and until now I still didn't get my money back. Please edreams can you sorted my refund.

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 7, 2023

Thumbnail of user armandob84
Florida
1 review
0 helpful votes
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November 1st, 2023

I purchased 2 tickets for me and my wife to go to Buffalo to the wake and funeral of my nephew in Jamestown NY on October 5th 2023
At 11:53 pm they withthrew the amount the tickets were worth from my account at 6:15 they sent me a notice that my booking was canceled do to funds or technical issues.they froze my money and canceled our flight...in 2 days my nephew will be buried and thanks to them I will not be there for unfortunately my credit cards are in there limits and my bank account with little reserves for bills and other expenses for my wife is also getting operated in florida...they robbed me of a special time of me being next to my family in time of hurt and sorrow...please don't trust them to anything you plan...they care not for your need but there which is money. May God put his all mighty hands and destroy this agency that only continues to do wrong to its clients...thank you e dreams for ruining my chances to bury my nephew...I can not curse you for your opening your own doors to hell...

Service
Value
Quality

Date of experience: October 2, 2023

Thumbnail of user olivierd30
Israel
1 review
0 helpful votes
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November 17th, 2021

Never book via edreams! I tried it once and it cost me a lot of extra money when I had to rebook a flight. First of all it is impossible to speak to them on the phone and it takes days for them to reply. I paid extra to edreams to be able to change my flight and they replied after two days that they contacted the airline and said there are no flights available for my request, which was a lie because I managed to buy myself another ticket for that flight. From now on I only book directly with the airline company, if you have multiple distinations book every flight as a one way...

Date of experience: October 18, 2021

Thumbnail of user alanr740
GB
1 review
0 helpful votes
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April 6th, 2023
Verified purchase

Booking a flight was confusing, and I was unable to add a check-in bag (website said to do this after confirming booking, but no facility for this appeared.

Reason I chose this business:

You offered a flexible service

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 7, 2023

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 3 days

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