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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Good experience with the web portal for the flight tickets. Great price too.
Was hard to navigate through all the requirements. Had to keep going back
Very professional and easy going in all processes. Tried to push some sales approach, and after 10min we still got to the cancellation of the premium account
Read above - I'm a busy person! I can't take the time to read three or four emails a day.
Dear Tanida,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Straight forward booking. Only issue was change in pricing midway through the booking process.
I am sorry for the manner, I attend a e'
-dream membership. It was accidentaly, as I just order the previous flight. And than I was suprised, when the money from my account disappear
And I had to find out, what happend. It was a fee for a membership.
First time using eDreams and I have received all communication promptly and clearly. Looking forward to using them for more bookings in the future
Edreams is great and stress free, they make it easier to check in.
It was so good not until my return flight got rescheduled by the airlines its not the edreams fault anyways i book my return flight right away with edreams also thank you 🙏🏼
As soon as I clicked i got the email within a minute confirming my purchase and charged to my CC. Great service
Ok so far
Will let you know once the flights have occurred! Nothing more to stay
Dear Austin,
Our sincere thanks for your positive words and feedback.
Wishing you a wonderful journey!
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It was a good experience using this site for the first time.
Thanks
It's a good experience to book my flight using edreams for Scotland
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Victor,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team