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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Easy to access, multiple flight options to make a choice, flight from major cities
Seamless booking service, process was quick and easy to use.
Fast, professional and easy!Cooperation with eDreams allows for a great vacation, quick flight and hotel bookings without any problems!
Review for what
I have not traveled. I have been banned from traveling because I do not have an Indian visa.
I want to change the travel date and I did not find any contact number for you in Saudi Arabia
The booking process was smooth, no hassles. There was no difficulty searching and finding the best flight options.
Anytime and anywhere can book, Fantastic. Reliable, send email fast booking.
I dont think i got the disscount it is a marketing fraud, i checked the airlines ticket price and it is the same as the prime 'discounted' price..
Dear Andrej,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Fast booking, many traveling options, no hidden costs :) cheap Baggage options
I am using dreams years and I have one very bad experience with you
The whole process was very simple and easy, and I got a good deal on my flights. Great service. I will definitely use it again in the future
Found booking on e-dreams really easy and very straightforward and confirmation came through straight away would definitely recommend and use again
Flight reservation went smoothly.
Membership cancellation was an issue - you should provide a link for online cancellation.
During bokking proces of the flights wasn't clear what cabin luggage is included. Anyway, the rest was good.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ali,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care