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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Eventual price was much higher than originally advertised.
Been bombarded with daily emails since I made this booking. As this is now January and the booking is for June, how long is this going to go on for. Please stop.
Too many step for first timers.
Was looking out for a port to check-in - went round and round for it.
I called on your help line.call agent was saying he can't help to related the voucher ( I got 1 voucher.value was 110euro) I asked but he couldn't explain. I'm your premium I'm paying. …but i couldn't get benefit from your services.(I bought very expensive ticket now)
Dear Asmat,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
All good, punctual and correct! I was informed about all important things via my e-mail.
We are just beginner as will going forward then I'll say more about e dreams
It was a straightforward booking experience, I hope to enjoy a safe trip
Easy to book. A lot of alternatives. They matched my needs. Thanks
Very easy straightforward booking process. Would highly recommend using their sit.
Customer friendly,good prices and clear guidance.
Definitely my future bookings site👍
I have too bad experiance with Myorders service.
It not hapens for me for the first time.
I'm trying to get information for my flyght to Milan and this information is very important to me, but when I'm open my account in Manage My Bokings have not information, just only
Up for a reward? - information not interested from me and nothing more
Dear Gergana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Todo bien. Hasta ahora excelente! Contaré más luego del viaje! Ante no!. Gracias.
This is my first time booking with Edreams. Booking process went smoothly
The only problem is that there is no option for upgrading and paying for an extra baggage. Too bad
Very good and highly recommended especially to all frequent flyers
Todo muy facil buenos precios y muy seguro todo los recomiendo a todos
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Margaret,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care