eDreams

Overview

eDreams has a rating of 4 stars from 10,645 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time and flight ticket. eDreams ranks 1st among Travel Deals sites.

This company responds to reviews on average within 3 days
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How would you rate eDreams?
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Viet Nam
1 review
0 helpful votes
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Booking invoice
December 13, 2024

I hope you send me the invoice with comprehensive information

Date of experience: December 3, 2024
GB
1 review
0 helpful votes
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Good rates
December 5, 2024

I get the best rates from edreams. Received confirm straight away when i was book my flight

Date of experience: November 25, 2024
Spain
1 review
0 helpful votes
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AVOID AT ALL COSTS
October 31, 2024

I am extremely disappointed with the way eDreams has handled my situation. I was charged €90 for a Prime membership I never intended to subscribe to, leaving me with €0 in my bank account and no money for food or basic necessities. Despite my urgent request for a refund and clearly explaining my financial distress, eDreams refused to help me. This is not just poor customer service; it's cruel and unacceptable.

I never wanted this membership, and I wasn't even aware I had an account with them prior to this charge. If they wanted to charge me for one month of usage, fine – but to charge me for a full year when I don't want or need their service is outrageous. I'm now left in a dire situation, struggling to make ends meet because of their refusal to process my refund.

This has put me in a life-threatening position, and eDreams' lack of empathy or willingness to assist someone in such a desperate situation is shocking. I've even provided proof of my financial hardship, but they still refuse to act. I will be taking this matter further, as this kind of treatment is completely unacceptable.

Avoid eDreams at all costs – they show no regard for their customers' well-being, and their practices are both unfair and deeply disappointing.

Date of experience: October 21, 2024
Spain
1 review
0 helpful votes
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Flight booking
November 19, 2024

It was very easy but the only issue was that i couldnt check in online with lufthansa however didnt affect my flight or my booking.

Date of experience: November 9, 2024
South Carolina
1 review
0 helpful votes
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Poor customer service
October 26, 2024

It is a very painful process when it comes to dealing with customer service agent. Be planned to stay on hold for hours and you still won't get your answers or issues resolved

Date of experience: October 16, 2024
John T. eDreams Rep
5 months ago

Dear Tarun,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Nigeria
1 review
0 helpful votes
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Awesome
December 11, 2024

It was quick and awesome and I am really thrilled by the experience.

Date of experience: December 1, 2024
Norway
1 review
0 helpful votes
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It's was ok to travel
November 25, 2024

It's was so nice costumer service. The body pass on time :). I was traveling first time Easy Jet I loved to travel more :)

Date of experience: November 15, 2024
Montenegro
1 review
0 helpful votes
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I successfully reserved my air tickets and hotel
December 11, 2024

I successfully reserved my air tickets and hotel, and the prices are lover then on the other sites.

Date of experience: December 1, 2024
GB
1 review
0 helpful votes
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Very reliable
December 12, 2024

They have very Good customer care and they are very reliable

Date of experience: December 2, 2024
GB
1 review
0 helpful votes
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Excellent
December 12, 2024

Seamless effectiveness, every step very well explained, and transparent costings.

Date of experience: December 2, 2024