eDreams

I booked ticket with edreams on October 2020 still waiting for refund. Funds has been released from air India side but edreams is not refunding they are holding my money. Every-time when i call they say we will raise a request and reach out to air India they keep lying all the time and now they are not answering my call i am not able to reach out to representative i tried 10 times so its clearly means i loose my money so please don't book your tickets with them you will loose your money!

I got a ticket from these guys they sent 3 different links for my travel 1 went through and the other ones didn't fo through as my bank blocked it luckily.
Now trying to get my money back for the transaction that went through as I never got an ticket I have had no response from the email or the phone number they were answering in 2 secs before they got hold of my card details.
Please be careful of these thieves

I bought two plane tickets from Mexico City to Lima, Peru. The airline cancelled the flight and trying to get my money back from this company has been an absolute nightmare. It has been 9 months and I still cannot get a refund. Every time I try to contact EDreams I spend hours on their human less system never able to speak to an actual person and I always get the same false reassurance that I will get my refund within 6 weeks. Six time I have heard this. I have spent countless hours trying to get the refund. The worse thing is that I actually bought their travel insurance but I was told by EDreams not to use it because the airline cancelled and was responsible for a full refund which never came. They owe me 900 dollars. Thieves!

I found the ticket I wanted from kayak.com. Redirected me to edreams. I figures they were okay since on kayak. Went through the process. I did not select a seat, no baggage, and no to everything else. When it came time to buying the ticket a window appeared saying the ticket was $344 instead of $130. I closed the window because I had zero interest and tried to again book under the $130 price. It ended up booking the $344 price. Never ever ever see this site. Complete scam and all the internet sites should ban them.

I was made to believe that I would be refunded if there was a health issue and as a senior on SS I believed the gentlemen. I booked to go see my son for Mother's Day and found that due to cancer surgery, I could not make the flight. I was told... oh well, sorry you can't get a doctor's release, but we are not refunding this trip either.

Very good offer with a cheap ticket and discount! Everything sending on time and providing good information about flights!

Only use if you fly a few times a year, the initial discount on the first flight is not always as much on subsequent flights. But with suitcase and speedy boarding it was ok for price.

The first thing you should be doing good I'm very happy to book my flight with you

Excelente la experiencia 10/10 lo recomiendo al 100% te hace la vida más fácil y confiable

I was a long time customer of eDreams and always booked my tickets there, I have already discovered the first shortcomings:

1. Raises the prices in the app and through the browser history.

2. raise the prices during the booking! No matter how fast you are, the price often increases by 10-20% without reason! Of course, the prices never go down;)

3. Then add 10-20% to the price that was originally quoted, depending on the payment method.

As long as you are lucky and don't have to rely on "support", everything is fine. Unfortunately, I had to change or cancel my flight once. The "support" is absolutely not accommodating, they just asked me to cancel without refund. Absolutely inflexible and not customer oriented.

I can only recommend everyone to book conventionally, there you have no price games and a much better customer service!

They are not only dishonest but lairs.
I filled a complaint against them with consumer protection agency, Thier answer was that they refunded my money in fact they didn't, I don't know what are they waiting for and why holding on my money almost a year has passed since buying airline ticket from them on 3/7/21

I bought tickets from Palermo to Florence with eDreams. I paid extra money for flexibility. My flight was cancelled and airline assigned a new flight later. I submitted request to eDreams to change this flight for more earlier time. They wanted to charge me extra 65 euro per person for this change despite paid flexible product. If I used direct booking on airline web, I could do it without any charges (because original flight was canceled). Additionally, direct booking would save me about $100.

Booked turkish airline cancun to Istanbul and flight got immediately cancelled. Turkish said they refunded to edreams (£380) but its July 2021 and I'm unable to even reach them. This company is a scam that should not be even allowed to operate. I can't believe skyscanner etc refers to them

I am now waiting for well over a year for a refund from Edreams for a flight that was cancelled by the airline. Edreams have repeatedly assured me that they are dealing with my request and although they have given me some money in drips and drabs. Their online system has now reset my request to 'completed' and I had to escalate the issue all over again more than a year after my initial request. Edreams still owe me over £500 and it is now impossible to get through to them on the phone

I have booked a round-trip ticket (reference ID: *******4664) for the two of us and I have not received the confirmation yet. Both the website and application are on "processing" status. On top of everything, the check-in baggage allowance with our ticket was 30 kg per person when I was choosing the ticket and now my booking reference shows no check-in baggage! I am so stressed now and have no idea what to do! It would be the last time that I trust these kinds of companies!

Do not book your tickets with eDreams - they are mainly non-refundable/non-cancellable tickets and hard and usually very expensive to change - after the initial 24 hour period. Nowhere on my booking or ticket was that information included. When I purchased my ticket - all the site displayed was that there is a lot of flexibility and I choose the premium service which offered speedy refunds. None of this was true about the ticket I purchased. It is much easier to deal with airlines directly and get all the information about what you are purchasing.

I am so disappointed with this service. I have called and all I can do know is go through their claims process to try to get some kind of refund and may have to forfeit my ticket entirely :(

We were looking for a city trip and decided for Malaga. We took the option flight and hotel. Everything went smooth. No difficulties at all!