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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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During bokking proces of the flights wasn't clear what cabin luggage is included. Anyway, the rest was good.
Thank you for that awesome flight deal I got. Anybody can try lol lol lol
I had difficulty renting a car. I want to rent one at Jax and drop it off at another location. I could not do this. Should I go directly to a rental car web site?
I just wonder they are not asking my passport? Are they really confirm my flight?
High pressure, confusing, complicated, and now requiring me to write at least 50 characters to submit this form.
Dear Richard,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
They have the best ticket prices. Their hotel prices are not as competitive, as matter of fact they are higher than Hotels dot com.
Dear Bernard,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I got my flight confirmation, receipt and my flight details very fast. Thanks.
Was so fast and have low ratings,I was happy to find,and before I make reservations edream and was the same experience,thnk thnk
After 3 years of waiting for the right time to meet my daughter and her family my husband and I decided to pay them a visit. We started searching for airline tickets and we were lucky to come across eDreams which had given us a great price. This is really a dream come true for both of us.
Dear Marc,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very easy to book and great deals with best prices. I booked couple of tickets on eDreams, never had any problems. Its very safe website and easy to use.
Please send me the proper ticket and please correct my and my son date of birth which can make problem s too.
I need to print out the ticket please make pdf tkt
Thank you.
Dear Saraswati,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Excellent,, happy to book with you again, in the future, thank you,,
First class from booking to follow up and keeping me posted it gives me peace of mind
I called to cancel a free trial and was told their 'system was broken' and to call back in two days. This seemed like a deliberate tactic to make me forget, leading to being charged the annual fee. When I called back two days later, they made the process nearly impossible. I explained I had only 10 minutes to sort it out, but the representative insisted it couldn't be done in that time and suggested I call back later. When I said I'd wait as long as necessary, she still urged me to call back, claiming it would take ages. I held firm, and, surprisingly, the cancellation process was completed in just two minutes. This made it clear she was intentionally lying, likely counting on customers forgetting to follow up and getting charged instead. Criminal behaviour.
Dear Lewis,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Easy to book maybe a difficult flight as a good price and a good feed back
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Donna,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care