On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Please send me the proper ticket and please correct my and my son date of birth which can make problem s too.
I need to print out the ticket please make pdf tkt
Thank you.
Excellent,, happy to book with you again, in the future, thank you,,
First class from booking to follow up and keeping me posted it gives me peace of mind
I called to cancel a free trial and was told their 'system was broken' and to call back in two days. This seemed like a deliberate tactic to make me forget, leading to being charged the annual fee. When I called back two days later, they made the process nearly impossible. I explained I had only 10 minutes to sort it out, but the representative insisted it couldn't be done in that time and suggested I call back later. When I said I'd wait as long as necessary, she still urged me to call back, claiming it would take ages. I held firm, and, surprisingly, the cancellation process was completed in just two minutes. This made it clear she was intentionally lying, likely counting on customers forgetting to follow up and getting charged instead. Criminal behaviour.
Dear Lewis,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Easy to book maybe a difficult flight as a good price and a good feed back
Very nice place and clean and people who's working there are very friendly and nice, if I'll have to go back there for vacation I'll be going to this hotel for sure
Siempre salen a tiempo y una atención muy buena, el personal siempre atento
Reasonable prices; convenient trip. They have access to multiple airlines reservation across the globe
Hlki istifad etmmişm.21.01.2025 tari xd istifad edcm.v ondan sonra qrar vercm.
It was my first experience with eDreams and happy to process with it.
Your response was very quick, and I know your information helpful.
Eventual price was much higher than originally advertised.
Been bombarded with daily emails since I made this booking. As this is now January and the booking is for June, how long is this going to go on for. Please stop.
Dear Margaret,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Too many step for first timers.
Was looking out for a port to check-in - went round and round for it.
I called on your help line.call agent was saying he can't help to related the voucher ( I got 1 voucher.value was 110euro) I asked but he couldn't explain. I'm your premium I'm paying. …but i couldn't get benefit from your services.(I bought very expensive ticket now)
Dear Asmat,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
All good, punctual and correct! I was informed about all important things via my e-mail.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Saraswati,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care