eDreams has a rating of 4 stars from 10,645 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time and flight ticket. eDreams ranks 1st among Travel Deals sites.
I hope you send me the invoice with comprehensive information
I get the best rates from edreams. Received confirm straight away when i was book my flight
I am extremely disappointed with the way eDreams has handled my situation. I was charged €90 for a Prime membership I never intended to subscribe to, leaving me with €0 in my bank account and no money for food or basic necessities. Despite my urgent request for a refund and clearly explaining my financial distress, eDreams refused to help me. This is not just poor customer service; it's cruel and unacceptable.
I never wanted this membership, and I wasn't even aware I had an account with them prior to this charge. If they wanted to charge me for one month of usage, fine – but to charge me for a full year when I don't want or need their service is outrageous. I'm now left in a dire situation, struggling to make ends meet because of their refusal to process my refund.
This has put me in a life-threatening position, and eDreams' lack of empathy or willingness to assist someone in such a desperate situation is shocking. I've even provided proof of my financial hardship, but they still refuse to act. I will be taking this matter further, as this kind of treatment is completely unacceptable.
Avoid eDreams at all costs – they show no regard for their customers' well-being, and their practices are both unfair and deeply disappointing.
It was very easy but the only issue was that i couldnt check in online with lufthansa however didnt affect my flight or my booking.
It is a very painful process when it comes to dealing with customer service agent. Be planned to stay on hold for hours and you still won't get your answers or issues resolved
It's was so nice costumer service. The body pass on time :). I was traveling first time Easy Jet I loved to travel more :)
I successfully reserved my air tickets and hotel, and the prices are lover then on the other sites.
They have very Good customer care and they are very reliable
Seamless effectiveness, every step very well explained, and transparent costings.
Answer: Dont believe them. They are a scammer company and just tried to scam me out of my funds. Contact your Credit Card company and file a dispute. SDreams methodology is to frustrate you until you give up from wasting so much time and they get to keep our money. Your Credit Card issuer is on your side and will revers the charges
Answer: Yes I would like to participate in a class action law suit against this company who has no customer service or any way to get money back! I lost $5807 to this fraudulent company and want it back
Answer: I have the same issue. There is no help (from them) available. I gave up calling after three months... which I am sure most people do; they count on this. The savings is modest with their pricing; and hey charge for rescheduling. I rescheduled and after three months still have not received my new ticket. After many phone calls (the wait is VERY LONG to be connected to someone) I gave up; they count on you giving up. An expensive lesson - do not use them.
Dear Tarun,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care