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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Everything happened in quickly, i am using the app and works in perfect
Overall the app is easy to use, but as I tried the eDreams Prime subscription, I can say that it ain't really worth it the price. I had problems on the app when loading the boarding passes: insead of giving me 4 passes for two passengers and a scale for both, it kept repeating the same two passes for two flights and for only one of the passengers. So I had to go myself on the airline's web and do the check-in to get all the boarding passes.
Also when just wanting to check your trip on the app, it's so annoying always getting the pop-ups of hotel or cars offers on the page, and can't simply see the details of your trip without them covering it.
I just like eDreams for showing more airlines results at once, and the free trial they let you use at first.
It kept saying you will receive your details and I never did. Will not be using this.
Dear Heather,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I have paid for flights and woke up this morning and edreams has taken £89 from my bank
Dear Claire,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Booking my plane ticket online was seamless and hassle-free. The website was user-friendly, with clear options and competitive prices. The process was quick, and I received instant confirmation without any issues. Everything was smooth from start to finish. Highly recommend for a convenient and efficient booking experience!
Too many steps to complete the process and the ticket information doesn't seem to be accessed easily
No soy experta en tecnología pero pude hacer mi reserva con facilidad y con descuentos. Esperemos el viaje a ver si la experiencia es igual de excelente
Dear Narcisa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good. Good. Good. Good. Good. Good. Good. Good. Good. Good.
I only received a confirmation but not my e-tickets. I'd like to see the tickets
Dear Tal,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Lots of nickle and diming, way too many emails since. Will book directly with the airline next time.
Dear Holly,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I am satisfied with this booking experience. The offers were clear and well organized
Experience was great and thank tou for your friwndly website. I tried different sites but I've found that prices were cheaper and exploring through the site was easy. I will definitely be baxk to book from the site again and again.
Was simple to search for what I wanted and very easy to book would definitely recommend
My experience with edreamd was very good and I happy because was cheaper than other companies
Hi. Can you tell me about my fligh to Viena, that I booked with you. I have receiped a cod for booking, but i didn't have the cod for my ticked. Can you help me
This is was good service and i am happy how is works this and i would like to learn more
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Silvia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care