eDreams

I recently booked a flight through a third party company Jetcost and eDreams was the provider of the airline tickets. First things first I booked the flights and I received two different airline tickets with different gate information. After arriving at the airport my flight was delayed and gate was changed due to storm but I never received any updates from the airline. After contacting the airline they issued me a refund but guess what? The issues refund went onto an unknown Mastercard that wasn't mine. I explained to the airline that this was not my card and also disputed charges for a company called eDreams. Avoid this company and third party companies to avoid the scams. Book directly with airline.

The worst experience ever, booked a ticket and had to check out and checking my luggage due to how they purched the ticket with the airlines. Even the airline was dumbfounded by how they charged for the ticket. The ticket went up by 600 dollars at checkout. The people at the airline showed me how much they had paid for my tickets and it showed that the extra 600 was profit on top of profit. Is there a way to SUE these scammers... CLASS ACTION maybe... kept all my tickets and proof of these cheats

Biggest scam ever! They kept telling me the airline took my money then cancelled the flight and they wouldn't refund! I had to book another flight straight through Qantas and you can see the difference. I spoke to the airline and they never received the money and told they get it a lot with eDreams! Disgusting!

Last week my ticket Barcelona to Madrid they don't give me boarding pass they sad time is finished boarding close im very disappointed i booked all the time ticket on dreams now im very disappointed so plz refund my money

Thank you for service. I've to remarks:
1. I can't manage my booking and may be it's issue of Opera browser;
2. Nino is my wife which for I've bought ticket to Geneva and my name is Vakhtang Lomjaria which was in correspondence and than replaced by Nino mistakenly by you. Thank you.

I've also question. While I'm making deals during prime membership. Will they remain after expiration or cancelation after free trail?

I've used eDreams three times now to book tickets to Japan, and they've always offered an easy-to-use and search system to help me find the times I need. I'm impressed that the flights I find are always non-stop or with few layovers, and get me to Tokyo at a reasonable time to make hotel check-in.

Strongly advise do not use Edreams. They are thieves. I am due a refund sunce June which they told me I would receive within 10 days. 23rd of August now and 19 phone calls later, and they are telling me they are having issues with their financial team and wait another 15 days. They are disgusting.

Worst Company Ever, Customer service is so bad, for last 4 months I am trying to get a detailed invoice and still nothing, they are happy to take your money but can't help if you need information after you have completed your trip, never again will use them

I had a fantastic adventure with e dreams from booking plane tickets, hotel reservations and more, I just was unable to check in electronically for some site issue a guess but that didn't stop me from visiting London, UK thanks a lot and keep up the good work hope to do it again soon!

I paid for a luggage for two flights that i bought with edreams, as you can see from the photo i had 23kg booked.
But in the airline website i see my booking reference was booked with just a Basic reservation that didn't include the luggage. I tried to contact them, spending HOURS on a chat which is fake and time wasting.
They are just bad people I implore anyone to stay away from EDREAMS!

So I tried to book a flight on the 22nd of august 2021, and at the end of the booking, it told me the payment failed, So i went to another site and booked a flight to the same destination, only to be surprised in the airport that I am double booked, and I discovered that edreams took my money 140 euro, I contacted them 2 times by phone, on uk number and italian number, filed a complaint on their site and i have a prime membership! And attached proofs of double booking which i had ground staff print and all this and they refused to refund me saying that there should have been an email sent to me that informed me of the booking, which i never got, It is shocking how a big company can have such a bad customer service!

I don't like that it is not clear how much luggage you have. In one place it says only hand luggage, and in the other it says checked no more than 23kg.
Does this mean you have both carry-on and checked baggage?

The worst customer service ever. Bunch of liars.
They overcharged me for 2 extra suitcase. Later they told me that it was my fault and asked to to submit the complaint form on the website as they could not provide me with a refund for suitcases.
I did that. The form told that someone would come back to be in a few days. Few days later I called them again and was told that it wasn't 72 hours yet since I submitted the form. Past 72 hours I called them again and was told that now I have to wait for 2 weeks to get a response.
That the f... is that?!
This companies should not be allowed to provide any services!

It was my worst online purchase. I bought insurance service for flight changes. Nothing was repaid after my flight was changed. They didn't informed me about the flight cancelation and I spent over 7-8 hours in several phone call attempts until they changed my flight with another one. Eventually i payed 90€ more for the flight pluse insurance while it was advertised to change flights freely with the insurance. Terrible nightmare and stress.

Farzam

I wanted to book a flight on Boutique Airlines from PDX to Pendleton, OR. I have never had a problem booking in the past. I had no idea that I was choosing a booking agent until it was all over and done with. I guess I was just confused and kept going as I haven't used the airline in a couple of years and thought maybe the process had changed.

Avoid this platform for your booking and definitely don't add luggage as they will charge you TWICE as much as the company and the baggage is non-refundable. The website also told me that my booking didn't go through and that I should try again however it still charged me and now I have 2 bookings for the same flight and the company wont refund me for the duplication - that should never have happened if the first instance had not occurred. Customer service is hard to get a hold of and unhelpful when you do... AVOID AVOID AVOID

So after a long and Exhausting Trail of Chasing "Edreams" from Pillar to Post Concerning my daughter's Flight Ticket refund from this company it is safe to say they did not care nor refunded anything instead the "Team" w had the Audacity to ask if there's anything they can HELP WITH whicj is ACTUALLY MORE INFURIATING as that is Pretense as if THEY CARE

Do NOT book with eDreams! I booked a flight for my niece back in June, airline canceled it, and eDreams told me I would receive a refund and I never heard from them again. I emailed many times and got no response after that. I called the airline in August for them to tell me a refund was issued but it was NOT to the card I purchased flight with. They explained it was the card that eDreams used to book and it went to them and they have to issue my refund to my card. I still have received nothing. This is a scam 100%! Just book with airline and avoid traps.

Just to say you need to consider one person can be the passenger and a different person can pay.

For example, I Paid for my daughter's flight but she can't receive the info so I need to resend all the emails.

Thank you guys

Filling in the data, I correctly indicated the day of my birth, but the system gave the wrong date of birth. All my attempts to get the date of birth corrected so far have come to nothing. I look forward with trepidation to the flight, which should take place on July 27th 2023. Will they let me on the plane?

At the beginning it was a little complicated for me but it got better after minutes.
I couldn't find a bottom to choose flexible dates to help me compare the flights.
I can say totally it was good and acceptable and easy to use.

My stopover was changed from 4 hours to 14 hours. I just need to talk to a customer to change my flight dates. I'm always calling on their 50 numbers, they are always busy. When I talk to an agent on chat, I feel like the chabot is smarter than the agent. There is no way to communicate with the office. I ask to raise a problem, the agent on the chat refuses. I surely don't recommend this website.

Unfortunately, it is the worst app in the world, you will cancel your trip because it does not give you the right direction. Just lose your money. Be careful.