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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Paid for seat reservations but airline did not receive payment from eDreams so seats were not reserved or available at Check in. They have agreed to refund me. Website not great. They cannot confirm if ATOL protected until after booking completed and paid for. Then they just do not tell you if it is not covered. Prices good but customer service not so good. Spanish owned.
Buena seleccion de vuelos y de precios y muy buenas ofertas el sistema de reservas es agil
Everything clear but still I didn't get boarding pass, but I guess it would be received closer to the trip.
Muy agradecido por el servicio, encontré mi plan de vuelo adecuado para mi viaje y a un precio super excelente, gracias eDreams.
For me I can say that the Edreams,were always alert in times of my need 24/7 they were active...I'm thankful for the team and God blessed everyone...
Serviabilité des services
Ponctualité et clarté
A recommander
I got what I need. I made a reservation online and it was easy to do.
Заходишь на сайт набираешь пункты назначения с указанием чисел полета и вот тебе предоставляется информация о десятках рейсов,которые тебя доставят по назначению.Ну а дальше всё сам,сам.
I travel before that's good i like and not expensive because
Dear Abidullah,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It was smooth,straight no complicated details to fill.All good Great experience
After I return I will say directly to u don't worry about that, it's okay
Very good, everything went smoothly from viewing to booking, looking forward to my flight
Quick and easy flight search and purchase. Another provider changed my flight times.
Details in "My Trip" showed inconsisiency. Baggage was travelling on day after my flight! I spent several hours with Customer Support trying to resolve the discrepency. Please read the support transcript for details.
Dear Rodney,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I've seen good comments on reddit which made me trust this website.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care