Overview
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
No tengo como comunicarme con ustedes no han dado solución alguna
Muy fácil de comprar y muy seguro, muchas gracias por todo.
Me uní a Prime porque me iban a regalar 60 euros y no los recibí
Dear Gaia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Concernant les bagages c'était compliques, entre bagages et hand bag
Cher Naim,
Nous sommes sincèrement désolés que votre expérience avec le service client ait été loin d'être idéale.
La gestion de l'interaction ne correspond pas à nos standards de qualité, que nous prenons très au sérieux.
Nous avons examiné votre dossier afin de vérifier que la qualité était par ailleurs respectée et vous assurons que votre demande est en cours de traitement et correctement traitée.
Dès que nous aurons une réponse, nous vous enverrons un e-mail à l'adresse que vous avez utilisée pour effectuer votre achat.
Nous vous remercions de votre patience et de votre compréhension pendant cette période.
Cordialement,
John
Équipe du service client
Prefiero opinar a mi regreso, cuando haya completado mi viaje
La mejor app y la más económica para sacar pasajes aéreos y reservar hoteles.
I love it
I love it j ai aime Le service fait jaurais aime que le prix des billets soif mieux revue
Rapido e facil, com facil navegacao. Recomendamos o aplicativo
Experiencia amigable en la búsqueda de opciones de vuelo y turismo en general
Ju sugjeroj të zgjidhni eDreams për një shëbim të mirë e të shpejtë. Faleminderit eDreams………, 🙋
I didn't like that it was showing "Hurry, the price will go up soon" notice. But overall, it was good.
Dear Yumiko,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Sin problemas para comprar mi boleto de avion para realizar mi viaje
Muy buena experiencia! Excelente precio y mu buena atención!
Good. Good. Good. Good. Good. Good. GOOD. GOOD. GOOD. Good. Good.Good.
As always good booking experience. A lot of choice airlines and many prices choice. Also available slot time choices.
Good good good good goood gooood goooooood gooooooooooood
Dear Sidney,
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
John
Customer Care team
Super rápido fácil y practico siempre el mejor precio y atendimiwnto rápido y de confianza
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lizett,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care