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Yumiko E.

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Total Points
80

1 Review by Yumiko

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    eDreams

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10/21/24
Verified purchase

I didn't like that it was showing "Hurry, the price will go up soon" notice. But overall, it was good.

Reason I chose this business:

Because it was the cheapest from Kayak.com.

Date of experience: October 8, 2024

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John T. – eDreams Rep

Dear Yumiko,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

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