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eDreams has a rating of 4.0 stars from 9,282 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I had serious difficulty to pay. I got a note on my screen that my Bank refused my creditcard. I called my Bank to find out what was wrong. The Bank said there was nothing wrong with my creditcard. I tried other ways of payment, like Ideal, but the name of my Bank was missing in the check list. Within one hour my booking was to my surprise "confirmed", but still "processing"
Friends have suggested me to choose eDreams...
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 31, 2023
The free extra 23kg luggage for the return flight from sao paulo to Madrid is unnecessary. Edreams just wants me to pay for the other 23kg luggage on the outwards flight from Madrid to sao paulo. Reducing the overall price of the two tickets and the travel insurance is more helpful to the customer. The price I paid for the seats was way too expensive 46€and 74€
Well known website
Date of experience: September 17, 2022
I was also scammed, booked a flight the next day i receive an email saying they couldnt offer the return only the outward (still took full money), this was no good for me as one way are expensive. I asked for full refund and cancellation of the one way flight, this was promised but never happened.
I have reported this company to action fraud ( i suggest more people with similar issues do the same as this will give it more credibility)
I was shocked to see when i did report it that the company is supposedly closed accourding to gov.uk (both the mother company in spain and the london based uk part of the company) so how are they still trading if they are closed!
Please all beware. I also believe they are putting some good rwviews about themselves on trustpilot as there are so many bad ones with full details and all the good ones are not very detailed.
Tip for consumers:
DO NOT USE
Products used:
Flights
Date of experience: March 8, 2022
*******198do not go to these guys. They are incompetent and they will rip you off. I have been waiting since march for a. Refund. They finally offer it. I call and tell them it needs fo be a new card because my back is inactive. Nope there like its not my problwm. I was promised a phone call and nothingm they are robbers. They stole 1200 from me
Date of experience: August 27, 2020
This is one of the $#*! agent to book your ticket with, I booked the ticket and change my plan because of the border restriction. And counldnt even talk to this agent to discus about my refund. I would not recommend eDreams.
Date of experience: November 27, 2021
I logged on to book aer lingus and everything became about edreams. Initially tried via mobile but several freezing issues and message saying try again after had entered most/all details. Eventually managed via laptop. Wouldn't allow book using MULTI CURRENCY CARD. Even though ticked continue without hotels etc, kept getting advert and emails offers. Confusing amount of insurance offers. It also said 20kg luggage was e80, if that's true that's crazy.
I wasn't aware I was. I thought I was booking with aer lingus and it all seemed to become about edreams.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 31, 2023
This company is big scam. They have the worst cutomer service and almost impossible to reach them. My flight was cancelled and they ignore my calls and never contacted me for compensation. They dont have email address and managing your flight through their website is not reliable. Becareful guys. Never waste your money with this company.
Date of experience: October 20, 2020
Bought 2 flight, they was cancelled because of stroke.
Edreams customer service is very very very hard to reach and there is actually no way to get a refund.
So, you pay for two flight, flight is canceled because of strike, and you get no refund: You pay for nothing.
Just forget this website and just buy you ticket from compagnies directly!
Tip for consumers:
Buy flight ticket from flight compagnies directly.
Products used:
Flight ( was cancelled and no refund)
Date of experience: July 6, 2022
I tried to book with BA directly, however, eDreams intervened without my request. I continued with eDreams as I could not switch back to BA on my mobile. Though it ended well - I received confirmation of my flight promptly.
I did not choose eDreams - it just ccame up on my iphone.
Date of experience: June 7, 2023
AVOID! Ridiculous service.
They didn't provide me with the airline reservation number, so I can't check in and do anything through the airline website (like purchasing extra baggage at a cheaper price before the flight). It's especially disturbing when traveling with family. It's VERY hard to reach them by phone, 20 minutes on the line with a stupid robot that just kept upselling their "PRIME" for better customer service (WHAT?!). AVOID AT ALL COSTS.
Date of experience: October 13, 2023
Dear Yevhen,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Booked a flight for my friend. One of the flights in the sequence was canceled and my friend couldn't make it because of that. I requested a refund but after calling them 10 times and being told that I'm entitled to a full refund I eventually received only partially refund. Called them again a very rude customer service representative told me that I'm entitled only to a refund for the flight that was cancelled. I do not recommend you using this company ever!
Date of experience: November 15, 2018
Hello Al,
Thank you for leaving your comments. Please note that involuntary cancellations are not caused by our agencies and refunds and rebooking must be done according to the airline's indications. Please contact us via the following link if you or your friend have any further doubts.
https://socialcare.edreams.com/en/support/login
Thank you!
Kind Regards,
Amy - Customer Care
Negative
I cannot cancel my subscription
I don't require it and I didn't see anything before email
Date of experience: March 12, 2024
Dear Kateryna,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I realized you signed me to a subscriber of e-dreams as extra service and it caused me troubles.
A friend recommended
Date of experience: March 18, 2024
Dear Osnat,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
On Mar 21th, I called eDreams customer service all day, they told me to send them flight cancellation confirmation then I did, but I have to call customer service again. So I waited for hours then finally someone picked up the phone. I send them the refund receipts from Peach airline, but they told me that they can only locate one refund, so they need 72 hours to call Peach airline to find out where is the other refund. On March 25th, I called again and waited for 4 hours but no one picks up the phone, felt very frustrated.
4/21 I called eDreams customer service once or twice a week to check my refund, every time I got different answers from you. Today, edreams told me to wait for another 60 days to check my refund. How is it possible to wait for 90 days since Peach airline has refunded money back to you on Feb 28th? I see no help from eDreams. Strongly advise who read this review to not ever book with edreams, it's a nightmare.
Date of experience: April 20, 2020
Ref *******065. Horrible experience. I am Ukrainian and bought tickets through them im March 2022 with KLM, and the flights were canceled by the airline on the last day! And I still cannot get my money back. Its more than 500 euros! This is ridiculues as I payed money for nothing, that wasnt my fault that tickets were canceled and they don't want to give me my money back, they tell me talk to the airline and the airline tells talk to the agent. I already sent a letter to cyberpolice in Ireland. Never use this app in your life!
Tip for consumers:
EDreams took my money and I got no flights from them and no refund!!!
Products used:
KLM tickets to Ireland
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 14, 2022
We booked a flight to go from Perth to Melbourne Australia. The airline cancelled the that particular flight a month in advance. E-Dreams couldn't refund the money to my credit card. E-Dreams agreed to refund finally to a bank account and told me it may take from 120 to 180 days.
It cost me 20 dollars to get a refund and 13 dollars to book a flight. I will never recommend booking a flight from e-Dreams again
Date of experience: February 19, 2021
I had made a air ticket booking on Dreams for $1519. 74, but they charged me AUD 1565. 94. Which was unauthorised charges of AUD 46.20, which I haven't got the refund yet. But the charges on my credit card was actually 1612. 91 (TOTAL SCAM), It was AUD 46.97 as foreign fees (Really? The final amount was in AUD and I paid in AUD). Then the price match I found it on an another website for AUD 1350 and had emailed them all they give is lame excuses for escape the price match and unauthorised charges. I have taken the complain to Fair Trading. I am not leaving it until I get the refund I am entitled to.
Date of experience: October 20, 2018
Hi Perumal,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
As above prices jump as soon as you look at dates with Ryanair so gavevthis site a go ( eDreams)
No hassle got flights booked and paid considerably less than " best deals book direct with Ryanair"
Will use site again!
Brian Dawson Edinburgh Scotland
Fed up with Ryanair
Date of experience: November 2, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I call them to rebook my fly and told me it all good and will call me back to chose a date for my fly return but never call me back and didn't cancel my fly so i lost my return fly and try to contact them again to see what going on and they told my its was a no show on my fly and they can no do anything so i lost my fly and have to by a new one and it cost 1000$
Date of experience: June 18, 2022
First time I've used this site. It was easy to navigate and therefore very quick to complete booking. It was also the cheapest and most direct flight on all the sites
Chosen for value for money, and matched my. Travel plans
Date of experience: January 15, 2024
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I found your site a little confusing and difficult to follow for a pensioner. It took me a while to make booking.
I didn't I googled cheap Flights to Tampa and I was happy with your price. Thank you
Date of experience: February 29, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
The ticket prices on your site are affordable and I am very satisfied with your support team.
Date of experience: March 20, 2024
I am not particular happy because I found out that edreams charged me extra 80 USD for the same flight tickets I can get from Transavia website.
I will not use edreams anymore and will alert my friends and family about this over pricing.
It appeared on the search result.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 7, 2023
Had booked a flight through them for July 7th - was cancelled by the airline due to Covid and the option provided was for Aug 1,2021. That didn't work for me so I requested a cancellation through the email I received from eDreams. Just as well I called the airline (Air India) because they hadn't received the cancellation request from the travel agency! The airline cancelled the flight with no fees. Still waiting to hear back from eDreams on the status of the refund. Emailed several times, and if you find a number that connects, you'd have to wait for a few hours to speak to anyone.
If eDreams goes through this - my Booking number is *******547. I'd much rather shoot myself in the foot than deal with this agency again.
Date of experience: July 27, 2021
The site is easy to use and I was pleased with the booking of my flight with one hitch. I completed my booking, proceeded to pay for the fare. This was after giving personal info and such. I was then told that to receive the discounted air fare, I would have to join EdreamsPrime. Two prices to join were given. It wasnt very pleasing to go through all the effort to get the flight only to learn that to receive the discounted rate, I would have to join. If I would have known earlier I would have gone to my tried and true, Expedia where I dont have to join anything. Keep it simple. Thank you for your time.
I thought it was the United Airlines site. I now know it wasnt.
Date of experience: March 3, 2023
Dear Bill K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear MULLION.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service