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eDreams has a rating of 3.9 stars from 8,701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
The flights in Edreams are cheap and affordable. I like the method of booking which hardly took 10 min.
I founded difficult to select seats, onboard baggage, all the available requests are not clear from the beginning and very very very expensive.
I thought it’s cheap and reliable
And by that i mean not having a form or email address and forcing people to call for every little thing... absolutely not
It was cheaper
Dear Cristina,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
Anna
Customer Care
Booking my trip was so easy and not stressful at all! I would 100% recommend eDreams and will be using it again for future trips!
Stress free flight booking.
Been on EDreams for some years now and it has proved times over time that they can be trusted with flight and hotel bookings
Been on it for some time now and it is very reliable
Ask me after my trip, i can not evaluate something before I receive what I have purchased. I gave Two stars because you ask too quickly.
Ask me after my trip
Dear Douglas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Actually I didnt get pdf form of my ticket that i booked. And there is voucher for me for my booking but I cant open and use it. I dont know what happens :/
Dear Sevinj,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Your website is slow and horrible and takes forever to book a flight. It needs to be improved. This is my last time making a booking on this site.
It was the cheapest, you get what you pay for…
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Finished the booking procedure, paid than the page jumped back to do it again, might have paid twice.
Used it previously.
Dear Pasquale,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Service is good.shame about sneaky way I was signed up for this subscription,without realising I was doing so!
I didn't choose.i was signed up for a year without realising it is a subscription service
It doesn't take much Time to pay the tickets and some one introduced me to edreams and its my first time experience
It doesn't take much Time to pay the tickets and some one introduced me to edreams and its my first time experience
The room we pico qnd pay had 1 bed, 2 people
But hitwl gave us double bed roon and bed was 80x190 cm We are tall people this was not nice
No rest for us
Also toilet - full of black fungus
Not clean place price cheaper 4,5€ than site but room to bad
Dear Zana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
In the plane it was very hot before we started of they should improve when they starting boarding they should be switching on the AC
Because I wanted to support our Zambian airline
In the plane it was very hot before we started off they should improve when they starting boarding they should be switching on the AC
ATTENTION customers! EDreams is a scam company! They use customer's credit card number to charge them for services (annual subscription, etc.) that they never bought! Beware of them, because if you do the mistake to buy something from them, then they use your credit card number for further transactions without any authorization! Stay away from this company!
Like many customers I bought an airport ticket and by that time I was unknowingly signed up to a prime subscription which costs 65 Euros. I find it out one month later when my credit card bill was issued, but they refused to refund because my claim wasn't within 14 days. This is ridiculous!
We are thrilled to get non stop flights to Cairo. Hopefully Business class will be as good. They where as competitive as other sites for Business Class
I didn't like the way I was informed about applied discount on the end of the booking procedure, just before payment.
Best price of the flight
This travel agency is SUCH A SCAM. First of all, don't accept their free trial, they give you the runaround when you try to cancel. Second, they REFUSE TO RESCHEDULE OR CANCEL FLIGHTS. FOR ANY REASON INCLUDING MEDICAL. THEY REFUSE TO REFUND. DO NOT BOOK WITH THEM, PERIOD. Take your business elsewhere. They have AWFUL customer service. They just want your money and once they have your money, they don't care anymore. DO NOT GIVE THEM YOUR MONEY AT ALL EVER.
Location: US
Tip for consumers:
DO YOUR RESEARCH. It's my first time traveling abroad on my own and I fell into such a scam. DO NOT give this company a chance. Flight is more than 3 weeks out and they REFUSE to help. Chat representative even stopped replying or trying to help.
Products used:
Booked a flight. No refunds. No changes. Flight is more than 3 weeks out.
Dear K T,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I recommend eDreams without any reservation. This means that I will definitely use eDreams for future needs.
Thank you you made it so easy! Perfect trip no hassle. Greatly enjoyed the trip from Scotland to Italy and back to dublin
I booked a ticket from e-dream. I got notification that my flight was canceled, and I can find some alternative flight. I tried million times to rebook another flight, but I always get "we are unable to display this page".
Dear Amel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good help to the customers to book on e-dreams web and it very easy to understand how they describe all ways to book my on E-dream
Because they a good
I don't know what this i only booked a flight to go from one place to another and i didn't get a hotel cause i didn't need it
I don't even know what edreams is
Dear Casey,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
All was OK, but I need to have invoice with the Company data for money reimbursment.
Couldn't find possibility to write EDreams about this and supply data for the Invoice on Company name.
Through Google Chrome
They dont care! They dont open the phone and its impossible to cancel online! If you think Im going to pay you are wrong! Open the damn phone.
Dear Rilind,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Zuhair,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care