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eDreams has a rating of 4.0 stars from 9,252 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
On Mar 21th, I called eDreams customer service all day, they told me to send them flight cancellation confirmation then I did, but I have to call customer service again. So I waited for hours then finally someone picked up the phone. I send them the refund receipts from Peach airline, but they told me that they can only locate one refund, so they need 72 hours to call Peach airline to find out where is the other refund. On March 25th, I called again and waited for 4 hours but no one picks up the phone, felt very frustrated.
4/21 I called eDreams customer service once or twice a week to check my refund, every time I got different answers from you. Today, edreams told me to wait for another 60 days to check my refund. How is it possible to wait for 90 days since Peach airline has refunded money back to you on Feb 28th? I see no help from eDreams. Strongly advise who read this review to not ever book with edreams, it's a nightmare.
Date of experience: April 20, 2020
Ref *******065. Horrible experience. I am Ukrainian and bought tickets through them im March 2022 with KLM, and the flights were canceled by the airline on the last day! And I still cannot get my money back. Its more than 500 euros! This is ridiculues as I payed money for nothing, that wasnt my fault that tickets were canceled and they don't want to give me my money back, they tell me talk to the airline and the airline tells talk to the agent. I already sent a letter to cyberpolice in Ireland. Never use this app in your life!
Tip for consumers:
EDreams took my money and I got no flights from them and no refund!!!
Products used:
KLM tickets to Ireland
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 14, 2022
We booked a flight to go from Perth to Melbourne Australia. The airline cancelled the that particular flight a month in advance. E-Dreams couldn't refund the money to my credit card. E-Dreams agreed to refund finally to a bank account and told me it may take from 120 to 180 days.
It cost me 20 dollars to get a refund and 13 dollars to book a flight. I will never recommend booking a flight from e-Dreams again
Date of experience: February 19, 2021
I had made a air ticket booking on Dreams for $1519. 74, but they charged me AUD 1565. 94. Which was unauthorised charges of AUD 46.20, which I haven't got the refund yet. But the charges on my credit card was actually 1612. 91 (TOTAL SCAM), It was AUD 46.97 as foreign fees (Really? The final amount was in AUD and I paid in AUD). Then the price match I found it on an another website for AUD 1350 and had emailed them all they give is lame excuses for escape the price match and unauthorised charges. I have taken the complain to Fair Trading. I am not leaving it until I get the refund I am entitled to.
Date of experience: October 20, 2018
As above prices jump as soon as you look at dates with Ryanair so gavevthis site a go ( eDreams)
No hassle got flights booked and paid considerably less than " best deals book direct with Ryanair"
Will use site again!
Brian Dawson Edinburgh Scotland
Fed up with Ryanair
Date of experience: November 2, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I call them to rebook my fly and told me it all good and will call me back to chose a date for my fly return but never call me back and didn't cancel my fly so i lost my return fly and try to contact them again to see what going on and they told my its was a no show on my fly and they can no do anything so i lost my fly and have to by a new one and it cost 1000$
Date of experience: June 18, 2022
First time I've used this site. It was easy to navigate and therefore very quick to complete booking. It was also the cheapest and most direct flight on all the sites
Chosen for value for money, and matched my. Travel plans
Date of experience: January 15, 2024
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I found your site a little confusing and difficult to follow for a pensioner. It took me a while to make booking.
I didn't I googled cheap Flights to Tampa and I was happy with your price. Thank you
Date of experience: February 29, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
The ticket prices on your site are affordable and I am very satisfied with your support team.
Date of experience: March 20, 2024
I am not particular happy because I found out that edreams charged me extra 80 USD for the same flight tickets I can get from Transavia website.
I will not use edreams anymore and will alert my friends and family about this over pricing.
It appeared on the search result.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 7, 2023
Had booked a flight through them for July 7th - was cancelled by the airline due to Covid and the option provided was for Aug 1,2021. That didn't work for me so I requested a cancellation through the email I received from eDreams. Just as well I called the airline (Air India) because they hadn't received the cancellation request from the travel agency! The airline cancelled the flight with no fees. Still waiting to hear back from eDreams on the status of the refund. Emailed several times, and if you find a number that connects, you'd have to wait for a few hours to speak to anyone.
If eDreams goes through this - my Booking number is *******547. I'd much rather shoot myself in the foot than deal with this agency again.
Date of experience: July 27, 2021
The site is easy to use and I was pleased with the booking of my flight with one hitch. I completed my booking, proceeded to pay for the fare. This was after giving personal info and such. I was then told that to receive the discounted air fare, I would have to join EdreamsPrime. Two prices to join were given. It wasnt very pleasing to go through all the effort to get the flight only to learn that to receive the discounted rate, I would have to join. If I would have known earlier I would have gone to my tried and true, Expedia where I dont have to join anything. Keep it simple. Thank you for your time.
I thought it was the United Airlines site. I now know it wasnt.
Date of experience: March 3, 2023
Dear Bill K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Booking process was easy but now queries have cropped up and need help in directing how to address them.
Seemed to give me great connection - but need to know if this great connection from mumbai to mangalore is workable.
Date of experience: March 3, 2024
I prepaid for a car for a 7pm pickup at Dulles Airport for 3 day rental. I got there at 730 p.m., found between 20 and 30 people waiting, no cars available. Waited 2.5hrs still no car. This was prepaid, so my car should have been there. Called them and was on the phone for another 45 minutes. They told me they couldn't do anything but would book me with another car rental. They told me, the total cost for a new rental was $190. I got to a new car rental location and they only booked me for one day. The original booking was for 3 days. The total cost for booking the new car for 3 days is $394. $ 204 more than my prepaid. And now they are refusing to get me a refund for my original booking. I travel a lot and so rent cars all the time. This is my worst experience ever.
Location: US
Tip for consumers:
overall poor services
Date of experience: October 20, 2023
I have been on the phone 1 hour (55euro bill) and at the end of the call the agent told he was not able to help me and that I have to call the airline. While the airline told me I had to call the agent. Terrible.
Date of experience: July 17, 2019
Not aware of assignment to join Edreams while booking I kept trying to get rid of Edteams popping up I must have touched something! I did not realize was an acceptance of this I am 83 and struggling with making bookings and to have this added to my stress is very sad
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 3, 2023
I made my travel plan on line. It took a few days to get my confirmation. I have my intinerary but it does not give me the airlines. Which one is it. I am just flying to Icn from crk at 2:30 am on 1 May.
It pooped up automatically when I tried to book with PAL.
Date of experience: April 1, 2023
Dear Douglas S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I have been waiting since March 2020 for an answer, I have called several times to both the airline and Edreams, and they keep sending me one to another, after I post a comment about it on a website like this Edreams contact me saying they would give me an answer, took them 3 months to answer me that I should contact the Airline, for real? After almost 3 years of this back and forward game, I am seriously tired and not willing to waste more money on phone bills.
Tip for consumers:
People looking for flight tickets
Products used:
flight ticket
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 20, 2022
I booked a reservation when I got home I found out my wife booked the same reservation so I called to cancel my reservation I spoke to someone she told me my money would be refund back to my bank in seven days so I wait for seven days and I didn't get my refund so called back the 27th the reservation was never cancel so I I told them to cancel it because my wife already booked one. They cancel my reservation so when I got my refund they took $309.13 for cancel my booking. I called to talk to them they said that's the way they do business. They will never get my business or family and frien
Tip for consumers:
Please use other booking services
Products used:
Booking flight
Date of experience: August 1, 2022
They are not correct and they are not responsible. I have very bad experience with it. During my flight i have to pay again for baggages as they had confirmed me with ticket with 20kg baggages was but this was not true.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 31, 2023
Booked a flight to Chicago, airline and hotel. When arrived to the hotel, the hotel was very dirty. On website it said it was very nice. The hotel allows dogs and I am allergic to dogs. So I searched for Edreams phone #, as I needed to speak to someone quickly, and couldn't find any phone number or quick answers. So I had to book another hotel due to it was raining and needed something asap. Horrible website. Don't recommend it for
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 11, 2023
I wasn't happy at all
I did complete one month free trial
Then I received note that automatically you will renew my membership for 59.99
Please cancel my free membership asap I refuse to renew my membership
I liked the flight hours
Date of experience: July 14, 2022
I bought my plane ticket on June 23rd, 2021. I needed to get in touch with edreams because my first flight was delayed and i could not reach my connection. Beyond frustration entitled from the moment i tried to get a hold of edreams. No phone line to get a hold of them. I was able to connect with a robot (Kris) and explain my situation over and over again for more than two days with the promise that an agent will get in touch with me. I am lucky to have a good credit card company. They will take care of this scammers. STAY AWAY FROM THESE THIEVES!
The pic below is just a sample of full pages of the repeated message I was receiving from edreams. I was telling them over and over that I need to cancel or rebook my ticket…all my efforts were in vain.
Tip for consumers:
Do not use this company!
Date of experience: July 5, 2021
Ordering from abroad, all communication from airline was in Italian - quite unfamiliar to me and with limited internet connection/translate I almost missed the flight...
Date of experience: November 27, 2023
Dear Leiv,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
I'll never use Edreams again, true scam, forget this agency you will be lucky if you use without paying anything else.
The reservation plattform duplicated the surname and I had to cancel the flights, when the information of the air company is that this kind of errors doesn't cost anything to solve. I had to call around 10 times and spend a lot of money calling for nothing. EDREAMS is a SCAM.
Date of experience: August 21, 2018
Hi Pedro,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Hi Perumal,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u