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eDreams has a rating of 4.0 stars from 9,245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
WARNING! A big nightmare experience! DDreams is the worst agency, do not make business with them and save your money and headaches. They are based in Spain, they do not take responsibility about anything and you can not talk to any one, no customer service at all and the will take your money without your permission. WARNING!
Tip for consumers:
WARNING! A big nightmare experience!! dDreams is the worst agency, do not make business with them and save your money and headaches. They are based in Spain, they do not take responsibility about anything and you can not talk to any one, no customer service at all and the will take your money without your permission. WARNING!
Products used:
American Airlines.
Date of experience: January 11, 2022
The worst experience ever! Very disrespectful customer service. My flight was canceled by airline and they made me a plum between airline and call- center. I found out it`s very amusing for them to make customers suffer and angry!
I wouldn`t suggest nor will open their web page ever ever ever again! Terrible, horrible worst ever!
Date of experience: November 6, 2018
After booking，I still received email from edream which told me the same flights have been sold out. And it is really misunderstanding, cuz I did not know it meat my filght tickets not been booked or others been sold out? And when I want to make sure even I am prime member, still could not get any support, chat, any other online service to make sure.
Prices, the only reason.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 1, 2023
I travel every year, and never in my life have I experienced the lack of professionality! My flight got canceled a day after I booked! I have been calling every week and they keep giving me false promises. They never called back and they never helped me out. I'm gonna get stuck half way my trip and they don't care! They got the money and now they bounce on me. I have been calling them again but guess what? They hang up on me because my flight is not leaving within 7 days! I can't believe this is happening. My dad is very sick and I need to get back home! And they don't care! I'm sad and stressed. I have to wait till I reach the 7 days before my departure. It's so stressful. This is not fair. This is notttt fair! I just want to go home safe and without stress. I paid for it. It's my right. And now they don't even answer the phone anymore.
Date of experience: June 23, 2020
Covid test change from 72 hours to 24 hours made our tests invalid. Had to reschedule and Copa wouldn't help and edreams wouldn't change flight for less than 2300 dollars. The original tickets were only 1800 dollars.
Date of experience: January 29, 2022
I had a lovely experience while booking my plan.i was a bit cmfuse with the rates when i bool first and directs me to different agent while booking and thanks i finally found the cheapest deal but it nice place.
It’s easy to access
Date of experience: February 17, 2023
Dear Christopher B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
I have tried to book online a flight, but The payment did not pass and on the website, it was confirmed that the payment and booking didn't work.
I also have never received any confirmation email, I went then on an other website and purchased the same ticket.
Then after 3 days, I saw on my account 500€ taken from my account without ever receiving the booking confirmation. Flight already happened and when I called customer service, they refused to reimburse me even though it was a mistake on their website.
They only send me the flight confirmation after the travel occurred
The team is completely incompetent, not helpful, and not willing to help. WORST TRAVEL AGENCY EVER
Tip for consumers:
AVOID EDREAMS --- it is a scam, they are incompetent, not helpful, and not willing to help you.
Even when you have proof it is their system that is wrong, the level of their customer service is ver low and have very hard time to understand very basic logic and common sense
Products used:
I bought a flight ticket
Date of experience: June 13, 2022
Extremely bad experience. They are literally RIPPING YOU OFF!
I had booked a flight with an upgrade for seats at the emergency exit. This had cost us 344 euro extra. After booking and payment they let us know those seats were not available and I got a refund of 24 euro (so 320 euro less than I had paid for it) They promised to refund in 5 to 7 days. 3 months late and 10 Messenger contacts later (were the always promises to refund within 48hrs) no refund. I had to make an official complaint at the police and my creditcard company to get my refund (after 4 months) They are counting on it that you get bored to contact them over and over again. Please contact your credit card company AND make an official complaint at the police if you need a refund!
Date of experience: April 18, 2019
E dreams is easy and quick to use very detailed and get your booking confirmation within short period of time
They always update about your flight
I recommend
I saw good reviews from e dreams then decided to use it
Date of experience: November 29, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
ETRAVEL AGENCY cannot be trusted with your hard earned travel money. Their policies support them to steal 100% of your money without recourse.
I paid the eDreams fee for a 20 day car rental insurance, that the rental agency would not honour. Once aware of this, I canceled the insurance 20 hours prior to pickup and received notification of cancelation from eDreams. My expectation of refund for the insurance fee was denied by customer service on the grounds as per policy, that the cancellation was made within 24 hours of scheduled pickup, therefore no refund.
As an E-commerce customer, my dealing with eDreams has left me feeling robbed and cheated of my money.
Please recognize this as a buyer beware company, having no respect towards customer relations and appreciation of your patronage.
Date of experience: April 14, 2020
They did not give me a full-refund for a cancelled flight! Never book with this company! They are scammers!
Date of experience: February 27, 2024
Dear Vangelis,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
EDreams are frauds and crooks. They sold me a ticket on a flight that does not exist. They took almost $500 of my money-and I have now had to spend another $650 to get a last minute replacement ticket as I connect back to Australia tomorrow. I had booked an airport hotel-another $350- which I can not cancel as it is too late. EDreams are crooks and frauds. DO NOT EVER USE THEM. The image attached is for a flight they sold that DOES NOT EXIST.
Tip for consumers:
They should be the target of investigation by criminal authorities in any jurisdiction within which they operate.
Products used:
None, this is a travel company selling fake tickets on non existent flights
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 6, 2023
I bought ticket by edream, and then airline cancelled the flight due to something. And they told me that I am entitled to a refund. But I must apply for that through the agancey you bought the ticket. I applied for refund by email phone and edream app. Their customer service keep saying lies. The said that they received back the money from airline and they are transferring the money to my account. It has been a month so far that I didn't get back my refund
Tip for consumers:
Don't ever buy ticket from edream because they don't refund. They don't have enough money to cover their expenses and cover that by customers money
Products used:
I bought a flight through edream. And the airline cancelled my flight. And I am entitled to a refund. And the said they received back the money from the airline . But they have problem with transferring that to my account now it s more then a month I didn't get my money back
Date of experience: October 24, 2021
I want to make sure that I cancelled the prime membership as I do not wish to pay monthly subscription after 30days free trial. I have already requested through your agent and was confirmed the cancelation but received an email afterwards that I have joined the prime membership. I assume that it was an automatic email but Please make sure it is cancelled.
Date of experience: May 31, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
The worst ever booking agency,scammers!Before getting your money great service when it comes to get refund I am so sorry!even I payed for reqiesting refund it seems it is just forclucking the button to request money.Do not dream getting your money back noting at alll!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 28, 2023
The only good thing that this app has to offer is cheap prices. My flight got canceled Alligent sent a refund and edreams used a different card number that was not mine to pay for my ticket. They kept the refund and I still can not contact them. While going through security my boarding pass which I was using through the app, was showing up invalid and I had to go to the desk and pay for a printed one. I spent two hours waiting for an Allegiant representative and they informed me that they are known to be very fraugullent.
Date of experience: November 26, 2021
'eDreams'
After their shady pocketing of MY money I received two derogatory messages stating that my complaint had been satisfied-ON WHOSE SIDE-them, STILL
Holding MY money or me STILL WAITING?
Anybody naive enough to do biz with these characters deserves my utmost sympathy.
And don't forget all you out there-'eDreams' & 'Opodo' are one & the same people-DON'T GET FOOLED-STAY AWAY!
Tip for consumers:
Simple-Do Not Use!
Products used:
Booking flights
Date of experience: May 13, 2019
I bought a ticket with Edream online from Prague to Milan and they didn't offer luggage choice. I thought I could buy luggage with the airline company online but no, I had to buy through this agent which I found out when I was already overseas. The call was transferred from one person to another. Finally they charged me $70 for 23kg luggage when the airline company only charges $52.5. This didn't include international roaming for 20mins. Worst experience ever!
Date of experience: May 25, 2017
Just got to the bot, unable to put me through to a real life person. I wanted information on how to fill in the form and all the bot did was ask for my ten digit reference number. I DONT HAVE THAT YET!
Then i found a number my self, got to the option menu, and again i could only proceed if i had an 10 digid reference number.
So because of this experience and all the other negative reviews i am reading, i am going to book somewhere else!
Date of experience: April 18, 2022
Make sure you are 100% sure of your decision before hitting SUBMIT! It is virtually impossible to get any support after that. No live agents available, just Bots. Very frustrating.
Date of experience: January 11, 2022
It's really easy to get around and search and really quick.
Date of experience: March 28, 2024
I booked my flight in december through edreams.
In january airline compagny changed flight hours that was not convenient for me so i asked to cancel my flight. Edreams didn't want to do anything with it and just refered me to Airlines compagny.
I contacted airline compagny and they accepted to refund me for cancelled flight.
In january airline compagny refunded money I paid. Bit since I booked through edreams money was refunded to edreams and not directly to my credit card. In february I contacted edreams because I still was not refunded to my credit card. Edreams representatif tells me that money was not refunded by airline compagny. I contacted again airline compagny and i had another confirmation that money was refunded in january.
Edreams told me that money was bot received and sending me back to talk to airline compagny.
From my experience Edreams it s just another scum platform that takes money and not give it back and blaming on airline compagny. No help at all to resolve probleme. I would never book my flight with edreams again.
Location: US
Date of experience: February 21, 2024
Dear Daria,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I've downloaded the edreams app and booked a flight. A month or so before I decided to cancel but when I went to do it there appeared a warning saying I should wait until the day before my flight as I might get better compensated nearer the departure date. The day before I could no longer cancel my flight on the app and when I contacted edreams costumer service they told me I could recieve a voucher for my flight instead or cancel the flight but I'd have to get in contact with the agencies for each flight. When I went to the website for vueling, there said I could only cancel my flight up to 48h before the departure, and there was no way to get a voucher. Absolutely disgusting policies and very misleading. I'm appalled and will never use this service again.
Date of experience: December 1, 2021
I have booked flight through search kayak and thy pull up 5 different web site edreams ws few dollar cheaper wch i never heard took risk did booking got ref# thn few days gone to airport thy never found my info in their system i gave thm all info from this web. But thy said need ticket number.so i contact edreams on app only robot talk to u but never able to hold anyone so my flight gone. Still hv to get my refund back by this co, dont no what tht do now thy still not answering its seem fraud thy charged on my card. May havt contact fraud agencies.
Date of experience: July 16, 2021
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Hi Ray,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u