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eDreams has a rating of 4.0 stars from 9,245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I bought "cancel for any reason" insurance and when I called to cancel I was told that my ticket was unrefundable because I requested they fix a typo in a passenger name. No where does it way in the terms and conditions for "cancel for any reason" that fixing a typo revokes your ability to recieve a refund.
You can cancel for any reason but you won't get your money back.
Date of experience: December 24, 2019
Booking via eDreams was easy and convenient. Several options were offered and the booking procedure went well
Internetvsearch
Date of experience: February 29, 2024
Good day,
I used the application for the first time. The flight is scheduled in a few months...so for now the closer experience will be given in time:-)
Date of experience: January 17, 2024
Hi.
I booked two airtickets costing $5770 from Canada to Portugal through eDreams flying with TAP Air in October 2020. We paid extra for Premium Insurance.
Due to Covid issues we had to rebook our flights. Was told this wasn't possible, and advised to purchase two 'new' tickets, while the original tickets would be refunded in full.
Each time I contact them they inform that the air line is not contacting them... this is madness, my insurance was with eDreams.
I would strongly recommend not use eDreams for any service unless you have money to burn.
They are by far the worst booking service I have ever used.
This company is a total scammer.
Tip for consumers:
Do Not Use eDreams....................
Products used:
Air Line Tickets
Date of experience: June 11, 2021
I booked a return flight but my internet glitched whilst the second ticket was being processed. They emailed me to let me know that the second flight failed and I'd have to rebook, and any payment that was taken from my account would be refunded within 10 days. The money was taken from my account but was never refunded. I've tried getting in contact through facebook and a random email address I found (*******@edreams.com) as I couldn't find any other contact methods. It's been a week and I haven't heard anything. The 'customer help centre' on their website is just a bunch of FAQs or a robot- neither of which has been remotely helpful. Don't bother booking with them, if you have any issues you'll have no help and no one to contact, and may end up a few hundred bucks poorer. Luckily I rebooked my return ticket with a different company.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 11, 2023
NEVER BOOK HERE
Put me on hold for twenty minutes, didn't even try to help me. Told me they could not confirm my booking and never contacted me for more information. I even checked my spam folder like they tell you to and I only had TWO PROMOTIONAL emails there, nothing of value! Interrupted me on the phone, cut me off, told me there was nothing they could do. NO guest resolution, nothing. I am not typically this person, I've worked in hospitality for five years and understand that things happen, but this company is way out of hand. I will never, never book from here if they're even around long enough.
Date of experience: May 21, 2018
Rated 0 out of 5 stars
This is the worst online travel company…
This is the worst online travel company in existence. They Never reimbursed
My family flight to Vancouver which cost me 1000. Tried many times to talk to someone in person only option was to chat online and would get the same robot response due to the high volume of calls please be patient. I ended up waiting for 4months and when I finally got to talk to someone they told me it was to late to get my refund. The company basically stole my money. Please have patience and look for another online travel company to deal with. Not worth risking booking with this company and trying to get your money back because of a canceled flight
Tip for consumers:
Not worth the little savings you get with this company. It’s a trick to get you to book with this company. They basically steel your money if there is an cancelation. This company does not have a physical building it’s all online scam with customer service from Pakistan or India
Date of experience: July 3, 2022
Booked flights for Feb 2022 with eDreams to save a few quod compared to direct with Ryanair. Paid supplement to be able to cancel flights if necessary. Unable to change dates and had to cancel, only to find out you had to book new flights before cancelling original ones. I'm sure the small print explains this but be aware of the process.
Having to pay for two sets of flights isn't the end of the world except I'm still waiting for a refund for the original flights 7 months later.
EDreams website states average refund time is 30 days. Call advisors will tell you 180 days.
EDreams refusing to pay refund until they have received refund from Ryanair, although transactions were between me and eDreams.
Chat help is time consuming and futile, call advisors are unable to help but trained to apologise endlessly. Previous call handler gave 'personal guarantee he'd spoken to refunds and payment would be made in 10 working days' (his words not mine, more than three weeks ago).
Latest update: refund request has been escalated again and told to check back in 30 days if no progress.
Utterly shameful, I wonder how many refunds haven't been returned to customers that have simply given up.
Tip for consumers:
Book direct and save yourself the bother!
Products used:
Used eDreams as broker for flights
Date of experience: September 22, 2022
Fantastic Web page so easy to use even for someone like me.
Will only use this site from now on.
Cane up on Web page
Date of experience: March 14, 2024
I used a wrong email address so didn't get my confirmation email but this was corrected very promptly thank you
Date of experience: February 8, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Excelente, todo se hizo tan fácil, muy económico, la verdad estoy satisfecho
Fue el más económico y la mejor atención
Date of experience: June 14, 2024
سيئة للغاية حيث انى حجزت ولم تصلنى التذكره وفوجئت بمطالبتى بزياده فى ثمن التذكره
Date of experience: June 14, 2024
Dear Abdelhamid,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Felt hustled about having to join Prime.and then having only 3 moths before the subscription becomes payable. 1 year free would give more time ar a busy time of year.
Date of experience: December 13, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I am a regular flyer to the Netherlands, with my go to airline being KLM.
Mistakenly, I somehow booked via eDreams and reading some of the reviews, plus no affiliation to Atol or ABTA, makes me very concerned about the safety of my booking.
I did not consciously choose eDreams, it was a mistake.
Date of experience: January 7, 2024
Dear Peter,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
I strongly request everyone not to use edreams as your travel partner they are very professional in cheating and tricking when it comes to refund. As you can see in attached picture my refund was fully approved by airline but they charged me for nothing... PLEASE STOP USING EDREAMS
Date of experience: September 26, 2021
It good but really I look for trellis run if I be happy with I continue with it if not I will cancel it
Date of experience: March 20, 2024
Dear Mustafa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
They have charged my account for things I never agreed to! Not only did they try to charge me to change a mistake they made on the spelling of my name, but they tacked on an extra charge for a "VIP Membership" that I have never heard of! Do NOT use this service!
Products used:
Used their services to book a trip and they're adding on extra charges at the last minute hoping I won't notice or say anything.
Date of experience: April 4, 2023
Why you deduct my money
Tell me the reason
Otherwise I'll complaint about you
You just show me 5.50 and you deduct 70 pound this is not fair. Just let me know why you deduct my money
Date of experience: January 16, 2024
Hi Rinku,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
The opportunity to get a one-month free trial on prime membership was great, for I discovered that prices are comparably lower than on other platforms.
The staff were friendly
Thank you eDreams
Because eDreams are cheapaste flights & Lowest Prices
Date of experience: November 17, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Purchased Airline ticket. Airline canceled flight 2 months in advance. I called Travel agency 4 times to rebook and nobody would get back to me. Finally I had to call Airline and they referred me back to Agency because they are discount tickets. No refund lost 1800 dollars. I couldn't even rebook. This is against all ARC and IATA policy and EU laws. SCAM network here.
Products used:
NONE Airline ticket cancelled flight
Date of experience: December 28, 2021
- eDreams first cut the money from my credit card upgrading to Prime without my consent
- They never removed my credit card despite me deleting from their platform
- They keep on sending fraudulent emails but never refunded my amount despite I bought insurance for full refund
Tip for consumers:
They have no business ethics!!!!!
Date of experience: June 13, 2023
Shocking customer service. Really really bad.
I booked flights with eDreams and for the last couple of weeks have been trying to get thru to them with no success. I received an email (with no option to reply) a few days ago saying I need to call their helpline to find alternative solutions to my flights being canceled.
There is absolutely no way to reach them. Their chatbot doesn't work properly, their phone line always says it's busy and to call later. I tried emailing them a few times and never got a response. Still waiting for a refund for the cancellation of both flights and there's nobody to talk to. I regret trying to save a few extra bucks by booking with them instead of booking directly with the airline.
I strongly advise you to NEVER BOOK WITH THIS COMPANY.
Date of experience: March 26, 2020
If you are using edream web site you just wasting your time and money. I have booked a flight on thie web site and they charge me about £85 for the flight which should been £35. They chage for seat and then the air line didn't agree with that and I had to pay again and when I called edream they told me we will send you an email to get £9 back which never happen. Their stuff was rude and extremely unhelp. Never never using them again and please tell everybody not use them and government should remove this web site from internet as they fraud.
Date of experience: October 14, 2019
They simply cheated us.
They sold us 3 tickets for flight from Split which actually does't fly whole Nov. From there. On our luck two days before departure we notice that flight i cancelled without any information sent to us.
I immediately contacted eDreams customer service to realize whats happening. Employee was just repeating Im sorry, Im sorry' we will contact you in 24h with further info about procedure. Two day after nobody keep in touch with me.
Because of their foult we were forced to buy another tickets from different city so that cause more that double of all our travelling costs.
So guys, please avoid this company if you want to travel smoothly!
As I see their aim is to earn as much money as possible, even is needed to cheat the coustomers.
There is still no answers from them!
UNPROFESSIONAL CHEATING COMPANY!
Best regards,
Ivan
Date of experience: November 20, 2018
Hello Ivan,
Thank you for leaving your comments. So sorry to hear you were affected by an involuntary schedule change.
Please note that involuntary cancellations are not caused by our agencies and refunds and rebooking must be done according to the airline's indications. Please contact us via the following link if you require any further clarifications.
https://socialcare.edreams.com/en/support/login
Thank you!
Kind Regards,
Amy - Customer Care
My experience with EDreams was okay going through their website and all my confirmation details through the mail. But it kept insisting I go on their app, but couldn't get on as it wouldn't accept the password I have only just made. So I deleted it,
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 5, 2023
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team