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eDreams has a rating of 4.0 stars from 9,233 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
My experience was outstanding with United Airlines and eDreams. Due to a cancelled flight on Spirit Airlines, I had to re-book and request funds for cancelled flight that would not get me to my destination in an appropriate time. Thanks again United Airlines and the eDreams Staff.
Date of experience: December 16, 2022
The booking process was fairly easy
However it was not very clear re hold luggage fees especially when they are two different flights
Was quite surprised that the return flight on KLM charged significant luggage hold fees which was not indicated
Value for monies - a friend had told me about your services
Date of experience: January 1, 2024
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
When I make the reservation all the time I get messages that I will have the option to add luggage after getting the confirmation, but after purchase the flight and contact support the option that they give me is to add the luggage in the airport
It was the cheapest option that I found but is the last time that I use it.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 27, 2023
The airline cancelled my flight over a year ago and I cannot get a refund from this company. It has been incredibly frustrating and I would not recommend under any circumstances
Products used:
none
Date of experience: June 16, 2022
I booked with Edreams many times but always is an uncertainty experience, I never know if the baggages in edreams really matches with the airlines bags rules. This situation puts a lot of stress in the travelers. When edreams saids Carry-on bags the airlines really means Smal bag cabin. It's unacceptable for a flight site like edreams.
For prices and good search engine
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 18, 2023
I booked a cheap flight with edreams. What they dont tell you is that they sign you up with a membership and charge you a $50 us membership from the creditcard you used to pay for flight. They trick you, its a scam. They take out a monthly or yearly membership. Its caused me much trouble had cancel card. They csnt be contacted easy as on otherside of world. They said they canceled my membership and then i was charged $87. Trustpilot took down my last complaint because no evidence but i cant upload any evidence. They have not payed my money back. DO NOT BOOK WITH EDREAMS.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 24, 2023
I was travelling from and to Helsinki - Stockholm by Norwegian Airlines. EDream quoted 112€ and charged by both eDream and Norwegian Airlines but after traveling eDream took agai €54,99 more from my master card. Tried to contact to eDream could not complain. They looted my money from my master card. Beaware with this site.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 12, 2022
Rescheduled. Have been waiting over 7 weeks for the new ticket to be sent. NO COMMUNICATION. NO RESPONSE TO MAILS. Do yourself a favor and use another vender. It is just not worth the hassle to save a modest amount of money. My confirmation number for this process - # *******744. Avoid them - not worth the modest savings over another carrier.
Tip for consumers:
I should have read the reviews before purchasing.
Products used:
Airline ticket
Date of experience: May 1, 2022
Beautiful and wonderful.
But I am still waiting for my reservation on the Tunisian flight. From Milan to Tunisia on Wednesday 10/25. Thank you very much.
Date of experience: October 21, 2023
Dear Massud Z.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
And previously, the money was gone without ever receiving any booking confirmation before the flight. That happened two times. Getting the money back was a big hassle.
Date of experience: January 5, 2024
Dear Mya,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Don't buy anything from eDreams, they charge a subscription automatically, 30 days after you pay your ticket they will charge you 54 €, no client assist, email doesn't go true. Happened to several people I Know. SCAM SCAM SCAN
Date of experience: April 4, 2022
I ordered a 2 way ticket to greece, after i paid irecieved only one way tickets!
After that i tried to cancel the tickets. Its almost imposible to contact a real customer service and they refund me only for half of the money. They are modern thiefs! Do not order flight via this company! They are also extremely expensive and thiefs!
Tip for consumers:
do not book anything with eDreams they are thiefs! without any customer service!!
Date of experience: August 5, 2021
Requested refund more than 12 months (flight was cancelled due to COVID). Edreams has received the refund from the airline but they keep asking for Swift account and IBAN details which we do not have in Australia. How can they do business in Australia, accept credit card payments and then not refund to an Australian account. The worst part is - I keep contacting their customer service, waiting to chat with an agent and every single time they lie that the money will be refunded to the credit card or the Australia bank account but we keep getting the same email asking for Swift and IBAN. This is so frustrating. How can this company operate
Date of experience: May 4, 2022
The booking was easy, the prices were good, a bit of a pain with seats but hey ho, £78 for booking seats a bit steep for two people
I thought it was a good deal. They were british airways not!
Date of experience: February 25, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
They are cheating when you buy tickets they sell their prime account and after some days they took money from your credit card as payment for prime account. Be careful!
Date of experience: December 27, 2023
This service was easy to use and all the details came through very quickly
Date of experience: March 26, 2024
Easy to book and good prices definitely use again.
Cheapest flights
Date of experience: March 26, 2024
The worst experience I have ever had with a flight. The Day before my flight I checked to see the flight time and I didn't find it. I called eDreams to check and they told me the flight was canceled. The didnt send me any message and the eDreams app on the iPhone still show me the flight. I asked them to find me another flight because I need to go to the passover with my family and they said they don't have any. After awhile they agree to check and find me a flight 2 times expensive. I gave the my master card to pay and they asked for 100$ Interest because of the card So I gave the my visa card they suddenly ask for the sane interest. So I hang up the phone after realizing I am dealing with layers. I did my best to find another flight. Don't get near this company or you can find yourself in the airport without a flight.
Date of experience: April 18, 2019
I bought online tickets and was told a later the flight was full. I then rebooked tickets when I read the email of the canceled flight. I received another email that they could accommodate this either. I had to use another service. I called them and was told I would only get 80% back which is fine. They then billed me for $137 and I received an email that they couldn't refund the rest of the money due to a banking error, so I am out $315 for absolutely nothing. Two hours on the phone while being put on hold over and over. The worst experience I have ever had with any online booking service. Stay away
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 24, 2023
Thank you for your services.
However, since I don't travel a lot I would like to cancel prime membership.
Since I don't live in the UK I cannot call you.
Please cancel my membership online.
Cheap and easy booking.
Date of experience: January 7, 2024
Dear Naya,
We are truly sorry that your customer service experience was unsatisfactory.
The manner of interaction does not meet our quality standards. We take this very seriously.
We have reviewed your case to ensure that our quality standards have otherwise been met and we can assure you that your request is currently being processed correctly.
Once we have a response, we will notify you via the email address you used to make your booking.
Thank you for your patience and understanding.
Kind Regards,
Ayush
I thought that since i am only booking a return flight on set dates with one airline that i would be safe booking this with a third party like e dreams (or opodo as they are the same company!) -unfortunately, turkish airlines made an involuntary schedule change on my flight and changed one of the dates to 2 days later making me have to wait in an airport for 48 hours for my connection. They also gave me the option to change or refund the booking but i had to do it with the travel agent. After speaking with edreams/opodo they were unable to change the booking for me and I had to cancel and make another booking instead. I chose to cancel and make another booking with turkish airlines direct. Low and behold it has taken edreams/opodo now 62 days and my refund has still not arrived. The phone lines are always busy, i just managed to get through to a chat customer service agent who said that 'it always takes 90 days for involuntary schedule change refunds' which is just nonsense because turkish airlines told me they have refunded it to edreams months ago. I have attempted to negatively review Opodo on various sites which always get flagged by opodo and removed somehow. All i can say is to avoid these two companies at all cost. I'm still waiting for 1100 dollars and I'm wondering if i will ever see them again.
Date of experience: May 18, 2019
This company is $#*! I booked a flight 5 days ago and still havnt recieved my fligh itinerary they took my money and now can't get hold off them I have no reference number or booking num as they havnt sent it. I have no idea if im booked on my flight or not.
Date of experience: April 3, 2021
You have taken 69.99 from my credit card without my permission and I tried to contact you without any success
Date of experience: February 25, 2024
Dear Mohd,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I had an extremely disappointing and frustrating experience with eDreams, and I feel compelled to warn others about their deceptive practices. I was charged a total of £193.37 for a flight, which included a service fee of £138.62. This is in stark contrast to the invoice I received from the airline, which broke down the costs as follows:
Fare price: £46.49
Seat fee: £13.00
Administration fee: £7.50
Grand total: £66.99
EDreams charged me an additional £48.50 for priority and an additional cabin bag, which was not reflected in my ticket. This is nothing short of a scam. They are taking advantage of customers by charging exorbitant fees that are not justified by the service provided.
I spent the last 4 hours trying to resolve this issue with eDreams, but they were unhelpful and indifferent to my situation. I have since contacted my bank to flag the issue and will be reporting eDreams to ATOL, ABTA, Action Fraud, and Citizens Advice.
I urge everyone to avoid using eDreams. They are fraudsters who are only interested in taking your money without providing the promised service. Do not be fooled by their seemingly low prices, as they will find a way to charge you more in the end.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 29, 2023
Dear Matrian,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Gilda J,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service