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eDreams has a rating of 4.0 stars from 9,233 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
It took me a week of headaches to get a hold of customer service and they were still not able to simply change my flight time to layer in the day. Avoid at all costs
Tip for consumers:
Avoid at all costs
Date of experience: May 19, 2022
Very satisfactory
Dr. G L GagnejaAlways I look for the best during my travel experience. I have visited nearly 59 countries so far E Dreams stands at the top of my list.
Future flight booking will be done through your enterprise and also will recommend business partners about your service. Future trip planned to East Asia will with E Dreams
Dr. Gagneja
President
Bioteron Diagnostics USA
Always I look for the best during my travel experience. I have visited nearly 59 countries so far E Dreams stands at the top of my list.
Future flight booking will be done through your enterprise and also will recommend business partners about your service. Future trip planned to East Asia will with E Dreams
Dr. Gagneja
President
Bioteron Diagnostics USA
Date of experience: October 19, 2022
Dear Dr. Gurcharan G,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Overall,no hassles, satisfied from booking,to checking in,to boarding till to trip going toy destination.thank you for the good service..
It's easier less hassles & lesser prices too.all the best😇
Date of experience: February 26, 2024
Hi Felix,
Thank you for taking the time to write this review! Your feedback is important to us and helps us continuously improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
John
Customer Care team
Dear Felix,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Welcome. I bought a ticket through your site on the 14th of last May, and the amount was deducted from my bank card, and I was surprised on the 12th of June that another amount was deducted through you. Why was it approximately $65? Why was this amount deducted? Please return the amount to my account. This is inappropriate.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 15, 2023
I booked with eDreams for my flight to Florida. I will NEVER use a travel agency again after using eDreams. They wrote that the carry on bags were INCLUDED in the price when in fact they WEREN'T. I found out after calling the airline when my confirmation code that was given to me by eDreams was wrong. Turns out they put in my email wrong and a lot of my other personal information which caused me to have to rebook with the airline. When I contacted eDreams to be reimbursed for the carry one bags that they said were included in the price, I was hung up on. I've emailed them pictures of my receipts and have tried getting in contact with them through email and I have yet to hear back a month later. I've been following up and crickets… I highly recommend that nobody book with this travel agency.
Tip for consumers:
Don’t use them. Simple as that.
Products used:
Airline tickets
Date of experience: November 12, 2021
If I could give eDreams zero stars I could. From the beginning of June when I booked and cancelled a flight, I was hoping that was the end of it but it wasn't. I was trying from the day after my wedding day in Italy June 8th until the day their prime subscription came out to cancel it. I spoke to customer service who said they would cancel it but this did not happen. I have now disputed this with my credit card where the amount of £59.99 is pending and has also been taken from my account. That is almost £120 I am waiting to get back when there was been no service provided and I was trying to cancel this for a whole month so I didn't have to pay for a subscription that I don't use. Give me back my money. STOP STEALING.
Tip for consumers:
Don’t subscribe to their Prime subscription it is a scam.
Products used:
Any airline is better than eDreams.
Date of experience: July 4, 2021
This company is the biggest scam in the United States for online flight ticket booking. They deducted $70 from my account without my consent after months of purchasing a ticket. Later they canceled my flight ticket without even informing me and I had to purchase a very expensive ticket. They even didn't refund my ticket cancellation. EDREAMS IS the BIGGEST SCAM. Please never ever buy anything from eDreams.
Tip for consumers:
eDreams is a fraud company.
Products used:
Airlines Ticket
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 8, 2023
I tried to change my flight from Brazil Edrems did not answer the calls I was left alone without to know what to do and I have to pay to come back to London again. I contact them in london to ask for a refund they left me waiting over 30minutes to get support. AVOID travel with dreams.
Tip for consumers:
AVOID travel with Edreams.
Products used:
traveling
Date of experience: September 29, 2021
I Had booked a specific itinerary. After the process I received an email with my booking details, which seemed to be correct, but afterwards, I received a confirmation email which was utterly changed itinerary. The same issue with the return ticket. That means that I decided to pay for a ticket, which I found a good deal in the first place and then with no reason they gave me something else. For the record... The deal was very ok with a very short connection only for 2 hrs and that was the reason that I found it attractive but instead they sold, what they wanted. I ended up having connection 13hrs. The agent I ve spoken with, for the issue, gave the solution to change with fee or cancel the ticket refunding only 45eur. Out of 495.The conclussion is that they lured me with a good deal, and aferwrds I received something else which was trush. I wasted my money and I paid a new ticket from the airline directly. I also, awaiting to get my money back through a transaction dispute.
Tip for consumers:
Avoid edreams, You will lose your money
Products used:
Airline ticket
Date of experience: July 2, 2022
I reserved a flight ticket via the e-dreams website from Beirut to Munich with a stop in Bucharest. I wanted to change the final destination to Bucharest instead of the stop in Bucharest. I didn't want to change the dates, i just want to have Bucharest as the final destination. So, actually this not gonna be a change.
I contact the airlines Tarom, they told me that they have no problem with that, it is the same flight to Bucharest, I won't continue to Munich for personnal reasons... eDreams need me to pay 100$ to make this change which is not a real change in the flight.
They want me to pay as I make a modification to my flight which it is not my case.:/
Very bad Fare Conditions
Booking Reference: *******633
Date of experience: June 16, 2017
Worst experience ever. After I booked a flight ticket through them, even if the flight company cancelled/changed the flight, they are refusing to refund me. After I called 3 times, they are still verifing it. I have the impression they are wainting for the date to pass in order to say: Bye bye to your money.
Date of experience: October 15, 2021
Booked within minutes, ease to navigate website, answers are available within the website, so so easy
Cheaper than other sites
Date of experience: February 25, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Quick and easy to book and received confirmation.
Easy booking
Quick booking response
Best price.
Always find the dates and best prices to suit my requirements
Date of experience: March 25, 2024
EDREAMS ARE SCAM. I BOUGHT THE REFUNDABLE TICKETS, However they return only 50 percent of the full amount. Their customer service told us that they do not have refundable tickets at all. But on their website you can meet the option "Purchase refundable ticket". VERY poor service. Robbers! They do not care about their customers! Terrible company!
Location: US
Tip for consumers:
Edreams.com
Products used:
Flight Tickets
Date of experience: October 20, 2023
Dear Нуржан,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Wrost service for refund process. Every time i call they lying me. Never book with edreams. I have 2 booking both has been cancelled by airline. I
It's been more than 9 months of cancellation and still i m BEGGING for my refund WHICH IS MY OWN MONEY.
*******610 and *******494
Date of experience: December 7, 2021
I was very impressed on the service received in booking my upcoming flight to Douala Cameroon
The price was the cheapest for the upcoming flight and I have used the company previously
Date of experience: March 25, 2024
Perfect I would always use your platform for booking
Date of experience: March 25, 2024
Date of experience: March 25, 2024
Dear Axel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I thought I was booking directly with the airline, only to realize after booking that I had booked through eDreams which I had never heard of, only to find after booking that this travel agency has a horrible reputation. Added a day later: After frantic checking, I now believe that I was successful in booking the tickets I wanted. I still object to having been routed to eDreams, but it seems as though they legitimately did what I asked of them--and paid for.
I did not choose eDreams intentionally. I was hijacked in the process of booking.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 29, 2023
Not always easy to order a runway flight from BRU to MIA when you live in the USA, because most of the time your American credit card is not accepted. But here, it was very easy. And eDreams contacted me to make sure I had received the details of my flight.
I have heard about it before.
Date of experience: June 18, 2022
Booking reference: *******885. We booked Ryanair flight for all of the family in eDreams. Ryanair canceled the flght because of Covid19 and returned our money to eDreams, but eDreams took our money for itself. In response to all our demands to return the money to us eDreams wrote that we can demand refund on our booking in eDreams only direct from Ryanair.
For several years now I have been using eDrems only to find out which companies fly the flights I need, but I order tickets only directly from the websites of these companies. It is both cheaper and more reliable.
Tip for consumers:
For several years now I have been using eDrems only to find out which companies fly the flights I need, but I order tickets only directly from the websites of these companies. It is both cheaper and more reliable.
Products used:
Flight tickets
Date of experience: November 16, 2021
Simple and professional and easy to use the website. Prices are reasonable too.
Good service relative to others
Date of experience: March 23, 2024
I purchased a flight which amounted to $1,101.94 I recognized it was the wrong dates 1 hour after the purchase. Immediately called to cancel. I called on the 20th of August, after 14 days I realized I had not been refunded. I called back on the 14th of September. No one had actually cancelled my flight, and I was told it would receive my refund between 5 and 10 days.
I re-cancelled my flight on the 14th of September when I realized no one had submitted the correct paperwork. I've called 5 times now, and they can not provide the ARN# to show the transaction being sent back to my account. This has been the worst experience through a booking site, and recommend everyone shy away from using eDreams in the future.
Tip for consumers:
Terrible experience, go through the actual airline in the future.
Products used:
The refund has not come through yet...
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 25, 2023
Easy booking process - having booked flights, I received confirmation from both eDreams and the carrier quickly and efficiently. Would use this company again!
Most reasonably priced for the desired flights. Searched via skyscanner
Date of experience: September 6, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team