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eDreams has a rating of 4.0 stars from 9,227 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
1. It is not clear,where is this company (e - Dream), where located, and who are the ownners.
2. When printing your order confirmation, is not clear enough.
3. I asked question in English from your " customer service", and I receives Dnemark language, which I did not understand. Why not giving answers in Internationl English languge?
I choose to buy flight thickets from e- Dreams, because of fare and relatively cheap prices.
Date of experience: November 15, 2022
Easy booking and good follow up, I received several emails letting me know the status of my booking
Because they have many options
Date of experience: March 11, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I booked a simple roundtrip flight to/from Montreal and the only confirmation I got was a confusing email which had the WRONG return flight info and no valid confirmation # with the airline. I have downloaded the app and have tried calling... I cannot CHANGE, CANCEL the booking (I just get forwarded in circles in the app). I cannot speak to anyone on the phone provide by the chatbot. This is a useless, no value-add service and I will be complaining to the better business bureau and VISA. The other review I left they asked me to "check my email" for a follow up to my review... There is NO follow up or email. This service is horrendous.
Tip for consumers:
DO NOT USE THIS SERVICE
Products used:
Tried to book a flight. No confirmation. No support.
Date of experience: August 4, 2022
My experience with eDreams has been an absolute nightmare, and I feel compelled to share this review on Trustpilot.
I booked a flight from Tel Aviv to Larnaca, expecting a smooth process. However, my troubles began immediately after booking. Despite paying, I never received confirmation for my outbound flight. I waited patiently, but as the departure date approached, my attempts to contact eDreams for information were fruitless.
After days of frustration, I reluctantly approved an alternative flight via their chat support. Shockingly, I never received a confirmation email for this new booking, which added to my growing anxiety.
On the day of departure, I discovered I wasn't registered for the alternative flight, forcing me to purchase new tickets at the airport, incurring unexpected expenses. To make matters worse, this wasn't an isolated incident, as another couple faced the same problem on the same flight.
I reached out to eDreams seeking compensation, but they have been unresponsive and unwilling to address their mistakes or provide any compensation.
My advice: Avoid eDreams at all costs. Their lack of communication, incompetence, and refusal to make amends are infuriating. My experience has been a nightmare, and I hope my review helps others steer clear of this company.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 18, 2023
Quite lengthy process as they try to sell you things additionally.
It would be great to get some pdf confirmation with all the details - e.g. for attaching in some procedures (visa, insurance...)
Date of experience: November 30, 2022
Dear Ivana R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Lots of great deals on flights and very friendly website to use. Fast and easy
Date of experience: March 18, 2024
I'm always happy with the service.
Easy contact,easy to book,easy sorting out the issues.
Because of easy and discounted price of bookings and I can trust that if I have problems, they will be sorted out in the professional level.
Date of experience: March 21, 2024
Not happy that you make people automatically Premium member( free for a month and then need to pay if not cancelled) without their consent. To find the cancellation is very difficult.
Date of experience: December 2, 2022
Dear Predrag K,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
There was a slow response in the issuance of ticket thus makes me wonder if indeed I was booked or not. Please issue ticket as soonest So o will have peace of mind with my flight.thank you
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 17, 2023
It has been a good experience. EDreams offer a good service.
They were the cheapest.
Date of experience: March 24, 2024
Bought ticket from edreams and Turkish Airlines cancelled flight. I cant reach their support. Only idiotic ai chat responds. Looks like lost money. Never ever will buy from them ticket.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 14, 2023
This is a predatory company that will charge you a membership fee without honoring any cancellation request.
Location: US
Date of experience: February 8, 2024
Dear Noah,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Stay away from this company... they have kept my refund "under process" after 3 years... whenever I contact them they say the same thing over and over agaian...its under process...
Date of experience: March 28, 2023
The booking experience was OK, not bad, not great. The confirmation email would be better if it collected all needed information at one place. Now you need to scroll down to see when, where and who.
Date of experience: March 5, 2023
Dear Cornelis K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Hie,your service is great and ur flights are affordable, can you please include terminals in confirmation ticket, I think it's critical to know all the terminals that I will use in my journey, thanks
It's affordable and convenient for my time for departure n time spent on the flight is normal, n short waiting periods in airport
Date of experience: September 8, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I Booked a trip to milan and a hotel. The flight to milan was never prossesed and their only response was to just buy another ticket which i did for twice the amount for the original ticket!
The hotel they Booked didnt have my reservation and because of that í was without a hotel at 2am in the Middle of the night.
This resulted in my trip costing twice the original amount and edreams refuse to refund me for the hotel saying the hotel does not do refunds but it is eDreams that should do the refunding!
Ive talked to them numerous times and they all tell you to just leave a complaint.
I will never use this company again and will suggest no one will on online traveling forums. It is a scam company do not use
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 19, 2023
It's helpful and easy really like to use the edreams
I find them,and I am so happy
Date of experience: March 24, 2024
I can't trace my ticket number on the confirmation. Also, like i booked 2 tickets so there should be a different number. Could you please help me resolve that
Date of experience: July 3, 2023
Can't type in any date, one has to manually scroll across a calendar month by month. After doing so it refuses to proceed. Last time I use this service
Date of experience: May 5, 2022
I was quoted less then $120.00 for a round trip from FL to VA. When I gave all my cc info the price rose to over $ 180.00. Due to an airline increase. Don't they call this a bait and switch.
It was cheaper overall.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 11, 2022
I booked a flight in jun2022, my connections flight was cancelled by the airline in april i contacted EDreams the day after I noticed it and they were first lying saying that my flight was confirmed
So I asked for a refund, they said. They can reimburse me only if the flight was canceled Not for the rest of my 2 tikets (2800). To process refund take 3 months. The refund is still under airline approval, which is also a lie, be. Cause the airline confirmed that EDreams doesn't need their approval to send my money back. Still waiting to hear from them.
Don't buy tickets through them, let everyone know about the company. There policy take money for any problem happening in your booking.
I wouldn't even give them a star
Date of experience: May 7, 2022
I booked a ticked on edreams, i've mistaken the return dates, they charge me for the change but they didin; t change my return date. Long waiting on the phone. All the agent from the call center, they lied that they didin; t charge my debit card. On the bank statement appers that they charge the account. I don t know what to do! Please stay away from this Nightmare Tiefs Company!
Date of experience: August 22, 2017
Hi, apologies for the inconvenience. Please check you inbox, we have sent you a private message.
James - Customer Care.
I am regular Prime Client since years and booked many trips. Recently Edreams made a scam: I reserved a flight to US and back almost 800 dollars was cancelled by British Airways and I am still waiting after 3
and half months my money. I ve booked by EDreams. Call 20 times no be contracted back Thus is fraud. Do not book Edreams ever! I M STILL WAITING FOR FEEDBACK OR MONEY BACK NOV 2 2R. UPDATE: AFTER 3 AND HALF MONTH I RECEIVED THE PAYMENT BACK
Location: US
Tip for consumers:
I hope it will help me to get my 800 dollars back
Products used:
Flights
Date of experience: October 31, 2023
Dear Traveller,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
I consider myself lucky to have stumbled across this site after trying to find something online for the last week or two and even visiting two different travel agencies.
Almost all the information was easily accessible and simple to follow even though I was feeling rather stressed about finding something suitable. I say almost because there was one offer I don't quite understand but I signed up for it because it has a time period where I can cancel it. Now I have to find someone to explain it to me.
Date of experience: May 15, 2023
Have to change dates due to a medical emergency, they don't answer their phones and won't allow me to modify my trip online.
Do not fly with these people.
Date of experience: July 2, 2021
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Elyahu D,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service