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eDreams has a rating of 3.9 stars from 8,701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Hello, dear.
I saw more options that raised the ticket. I hope that the options are few and necessary,
Thank you.
In the first I saw the price is appropriate. Then was surprised by the many details and the increase in the ticket price because of it.
Better experience with this app I booked many air ticket from this app so better experience also a advice to all use this app for book ticket
Cheap and good service
I received my booking details, thank you!
But I still haven't received the boarding pass for the flight that I would like to print before the trip.
I chose eDreams because they had a good price and because they have a lot of other benefits for their members.
It was a good experience. It was the first time I used eDreams and I was able to navigate the site pretty well.
I did not choose eDreams but it was the website that showed up during the making of my flight reservation.
Booked twice with you this month, both went very well, received confirmation email from you in minute's.Very happy with the price
Don't really know why, but happy I did, very good service, that works for the customers, I really appreciate your support and help.
Really good value, easy to book almost too good to be true.
Having this easy booking makes travel so easy.
Cheapest flights
Always use edreams for my flights and hotels. And always come up trumps for me. They never let me down
Friend suggested
EDreams generally gives good discounts for the membership, but not all the time. This time the discount was zero compared to other sites.
I been first time with eDreams and my experience was wonderful.Thanks it was quick and simple booking with eDreams
I just found out on Google and tried.Be honest i was surprised how easy and fast and simple it was.
Everything was perfect, cheap flights, easy for booking. Very easy for the booking. Lot of different flights and companies was offered.
Offered best discounts, lot of options for the flights with different companies.
Great experience with eDreams.
I have been traveling with them for many years, I feel confident with them.
Because of credibility
I did not get E tickets nor did i get info when i will get it. I was not asked to fill out passport info. Why.
Cost and convenience
Dear Mordechai,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very easy to book my flight and great information very nice to use. Easy to navigate user friendly and i have not booked a flight in 15 years
A friend told me about it
The experience was great but like I said it's my first time using this and it's going to take time for me to figure out whether is good for me or not
To see what’s the difference
Looking forward to this trip! Barcelona to stuttgart. Looking forward to this trip! Barcelona to stuttgart.
Looking forward to this trip! Barcelona to stuttgart. Looking forward to this trip! Barcelona to stuttgart. Price
Mostly easy purchase, but additional "hidden" fees and charges change price of the advertised ticket.
Connected from Kayak.
Good overall, I have found better prices in different Apps even without paying any annual subscription was is a little bit disappointing
Prices at first, before realising that there were better options but it very user friendly as well.
Dear Jorge,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Called to cancel. Runaround. Finally said a cancellation notice will be emailed. Have not received it.
Did not choose. The site dumped me there…unnoticed
Dear Mary,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Never had a problem with using edreams.I am very content and would recommend edreams to other people
It's easy to use
Was east as 1,2, and 3! And without any hassle nor was if any reason to keep going back for any mistakes.
Was trying it out
This is my first time using of edreams, I do not have any special requirements or experience about it
I accidentally find out edreams while searching to make booking of flight tickets
Dear Lay Beng,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
Great experience and easy navigation.
Quick turn-around time
Multiple options with competitive prices
Convinience
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Khalid,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care