- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
eDreams has a rating of 4.0 stars from 9,226 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Booking the holiday was fine, however I have now had 4 emails sent 17th June
1. Confirmed booking and payment taken from credit card
2. Conformation of Prime trial
3. Partial booking now not complete from return flight
4. Refund being sent for £ 383.22
Email from you clarifying. Thank you...however
5. Nowi only have one way flight, spoke to Edream operative last Tuesday 20th June, our only option now is to cancel outbound flight. And receive refund. Since that conversation and sevetal emIls requesting contact,. I am still waiting for a refund for the outbound flights to Alicante.
Date of experience: June 19, 2023
When making my booking, I had made a mistake on the departure date, so had to change it immediately as I was flying the next day, eDreams done this for me quite easily and in time. Was very pleased.
Date of experience: August 30, 2023
Charged $155 for my flight, but received an invoice from Spirit Airlines for $134. When i complained, i was told I had "agreed" to the higher price. Well i agreed, because i believed E-Dreams lowest price guarantee. Follow up E-mail IGNORED. PLEASE REFUND THE $20 DIFFERENCE, to avoid further action and maintain any reputation you may have.
Lowest price guarantee. Did not realize i had been overcharged until too late, and so far NO REFUND!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 24, 2022
I am very satisfied with the trip from Stockholm to Paris in October 2023.
But November 12 th. 74,99 EUR has been withdrawn from my bank account!
Why? I dont understand.
I needed a trip to Paris in the last minut (An other planned flight was cancelled)
Date of experience: November 19, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Received booking confirmation and link to input travel info in a timely manner.
My flight was delayed and I was aware of this 30 minutes or so prior to receiving the delay notification.
Recommended.
Date of experience: September 10, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Never received my rental. Nobody called, left stranded at the airport. When I arrived, they informed me there were no one there to provide me with a vehicle.
Date of experience: July 3, 2023
So nice as all procedures finished in minutes and I printed my ticket fast. The price is nice and the options of the booking as well
Date of experience: February 22, 2024
I used eDreams to book a flight from Lima, Peru to Cusco. Within minutes I realized I entered the wrong date and needed to move by one day forward. A flight was available at the same rate. Simple, right? A... wrong.
I was confident since I paid for the premium support. I could chat with an agent, I could call and I could email them. Weehee! Easy-peasy.
I started with a chat through the app, but they would not chat with me because the robot decided I had to make the change with the airline. The airline app did allow me to chat, in Spanish only, with a nice attendant who told me that only eDreams can make that change.
I called eDreams, a few times, to be either kept waiting for time on end or just being told by a message they have no time for me. I also emailed some days ago and have not heard back. I'll mosts likely lose those tickets and have to book another set. NOT with eDreams.
Tip for consumers:
Go elsewhere
Date of experience: August 7, 2021
I have bad experience with this company!
Lousy service!
I don`t trust this company.
Best to stay away!
The reference number for my flight is wrong causing me lots of problems and anger!
Date of experience: September 9, 2023
I had missed a flight, but while struggling how to pay for a new ticket, eDreams popped up. They were quite prompt and efficient. Thanks for your service.
I did not choose
Date of experience: February 16, 2023
Dear Josaphat K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I booked a flight and bought the additional premium service for quick support and the guarantee of a refund that would be in my account within 3 days.
I have contacted E Dreams on 3 seperate occasions now and they are not replying to me nor have I received any form of refund.
DO NOT USE E-DREAMS
I will happily change my review upon receiving my refund but for now - after two weeks and not hearing anything I am upset to say that this company is a sham. Do not use.
Date of experience: July 15, 2020
Best sites for buying tickets. Helpful tips for travelling. Everything in one place for travellers.
Date of experience: March 22, 2024
Please do not use this site to book flights!
I was incorrectly informed by eDreams that our return flight was cancelled. Waited several days for eDreams to provide us with alternative options, but they never came. So I booked new (and more expensive) return tickets, only to find out from the airline that our original flight was never cancelled, just amended, so I had no need to purchase considerably more expensive alternative tickets. I now have two sets of return tickets.
A very long phone call with customer services ensued, in which I'm not quite sure I was fully understood. I was told I could not take the original flights anymore even though they were not actually cancelled and the alternative (more expensive) tickets I bought could not be refunded. A small silver lining, I was able to request a refund for the original flight, but reading the other comments here I am not sure when or if that'll ever arrive.
Honestly, you get what you pay for. Don't be lured in by the cheap prices - purchase slightly more expensive tickets direct from the airline, else you'll end up having to buy much much much more expensive ones nearer the time when eDreams messes you around.
Products used:
Tickets direct from airlines
Date of experience: May 5, 2022
So far, so good! To fully appreciate the site I will be able to make a comment after I boarded the plane without any problems!
It was by chance. I came across the advert and it did seem very useful, so I decided to take a chance.
Date of experience: February 21, 2024
Finally made the reservations for our trip to Vegas. It was a hard decision to make such a late time but rates were raising too much. We are not due to travel until June.
Convenience, ease and past user
Date of experience: March 19, 2023
Dear Denise A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I found a great deal at the last minute and the fact that you don't have to go through multiple different screens with nothing but advertising ads is a plus for me, Thank you
They had the times that I needed to travel at a fare low price at the last minute
Date of experience: October 4, 2022
Dear Lakeechier A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
I made flights on their site, they took my money but I never received a confirmation. I called the airlines which told me they had no reservations for the flight# I made. I am pissed and feel violated by this company. They have not responded to multiple emails. Every number I could find doesn't work.
It's horrible…DO NOT USE THIS WEBSITE OR YOU WILL F'D like me
Tip for consumers:
DO NOT EVER USE THIS SIYE…EVER EVER EVER!
Products used:
None
Date of experience: October 4, 2022
During this difficult period with COVID-19, please don't book *******@eDreams; I booked two trips with the agency and due to restrictions in the UK I had to cancel my holidays.
I cancelled a month in advance and even then.
I didn't get a refund or support *******@eDreams didn't notify the hotels nor the airlines on time.
Date of experience: November 10, 2020
I was trying to see if I can see an option to change time of flight but didn't see
A friend tells me is cool
Date of experience: March 23, 2024
No chance make online check in, I never got my fly tickets, customer service was horrible, nobody was abble to help me. Holding on line for 5x 10 minuts. I never got my money back. Never book fly ticket on eDreams!
Date of experience: July 11, 2019
*******276 My flight from Xizhou to Shenzhen was converted at the last minute. No problem. The biggest problem is that you can only confirm this by telephone. I was on that monent in Hong Kong. A call to NL with the absurd waiting times (over 2 hours) cost me more than Eur 250.-. More than entire ticket. If you want to report a complaint online you chat with a robot. After 15 chat finally contact employee who send me a link up to 3x with complaint form which does not work. I still do not know how to get the costs reimbursed. CONTINUATION: finally received a response by mail. Evidence submitted at the request of employee. Then again nothing more heard. Mail sent to mail but no answer. Hope that my adapted response provokes antwoird of e dreams. This is apparently the only way to get in touch. I have to book tickets for my business partners and myself again in the coming week. But do not do this via e dreams. What a crappy way to go with customers.
Date of experience: March 1, 2019
I am not happy with the deal, the price jumped up significantly when I come to payment step. After finished transaction, I found that there still have lower price offer available in the website.
I found the best flight option for my travel
Date of experience: December 13, 2023
Dear Ly,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
I would like to know why when I booked with two friends one got a refund of 120 pounds and another friend got his flight for 750 pounds and I paid 950 if I was not wanting to go on holiday with my friends I would have cancelled this is not acceptable.
I wax booking with two friends at exactly the same time
Date of experience: September 6, 2023
Cheaper than any where else and it is easy to book plus I used edream before and everything was OK they did all the connections for me to make my booking the way I want in the cheapest way possible, very helpful
I used before and it is the cheapest
Date of experience: April 2, 2023
Dear Mohamed S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Excellent service and I will use eDreams for my future trips. In the beginning I was hesitant to take the offer but then I realized the service was real and eDreams is up to date witth their follow up and one thing I like about it
I like the service they provide.
Date of experience: September 21, 2022
"Dear Virgilio D,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team