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eDreams has a rating of 4.0 stars from 9,222 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Please avoid this company. They cancelled the flight, but they still have not refunded the money, we are waiting for more than six months. Very bad service.
Date of experience: August 16, 2020
Customer service is horrendous. They are literally unreachable on any platform. Airline cancelled my flight and because it was booked through a third party, they are the ones responsible for a refund. I have been trying to reach them for MONTHS to no avail. Do NOT book through eDreams and don't let their low prices fool you. Luckily my flight cost was not a lot, but some people have been ripped off for thousands of dollars. DO NOT BOOK THROUGH THIS TRAVEL AGENCY!
Date of experience: July 30, 2021
The site is very clear about all the details which was great help since this is my first time buying an online ticket. You can chose what you want included in your price.
Friends said so.
Date of experience: March 31, 2023
I bought my ticket with e-dreams because they offered the best itinerary. After my purchase was confirmed my flight was canceled and I was offered an unacceptable option by an automatic service. I called the company to find out more possibilities. They gave me a new travel document, and it was canceled the next day. When I called again, they told me they couldn't give me a new flight.
The re-booking agent Rotih was rude and unconsidered. I asked several times to be transferred to a supervisor, and he refused to do it. I called them more than once and they always said they will call me back to confirm a new flight option but they never did. I asked for a refund, and they said it would take 12 months. They did not confirm I will get refunded. Very Frustrating!
Date of experience: March 12, 2021
Was a great experience and I always use your services
Date of experience: March 23, 2024
After spending hours on the phone with their customer service team, I am left feeling frustrated, ignored, and utterly disappointed.
I booked a trip to Israel through eDreams in September, with the expectation of a wonderful and safe vacation. However, when the conflict escalated in the region, I contacted eDreams to cancel my trip. To my astonishment, they informed me that they were unable to cancel my booking as the flight was still operational. Fair enough, I thought, as safety should always be a priority.
The real trouble began when the airline canceled my ticket due to the ongoing war. Believing that eDreams would provide the support I needed, I promptly contacted them to request a refund. To my dismay, their response was nothing short of appalling. They had the audacity to tell me that I needed to contact the airline for the refund, despite the fact that I had paid eDreams for the booking, not the airline.
It has now been 30 days since I first reached out to eDreams for assistance, and I have yet to receive any meaningful help or resolution to my problem. The complete lack of accountability and customer care from eDreams is truly shocking. It seems that they are quick to take your money but unwilling to provide any support when issues arise.
I find this level of service from eDreams to be entirely unacceptable. As a customer, I expected better communication, responsiveness, and assistance during a time of crisis. Instead, I have been met with indifference and a complete lack of willingness to address my concerns.
Date of experience: November 13, 2023
Dear Ketty,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
People be careful don't buy tickets from eDreams I been trapped twice I bought tickets September 2021 it was cancelled but I still didn't get my refund every time I call they keep telling me you will get your money within 10 days but is more than 6 months still I'm waiting for my refund then I bought another tickets again with them this time they put me in situation I lost my holiday for them and lost lots of money because they book wrong tickets be careful I will never ever think about to buy from them and also told all my friends and family co worker
Tip for consumers:
Careful buying tickets from eDreams I will never buy tickets from eDreams
Products used:
Tickets
Date of experience: March 29, 2022
I purchased two air-tickets from Singapore to Rome from eDreams on the 28 March for $2472. 49 at 9 pm. The booking reference is eDreams Barcelona: *******148. The next morning, within 12-24 hours (the website mentioned free cancellation within 24 hours), I cancelled my booking via eDreams' online system-manage my booking portal. I called my credit card provided UOB that same morning, and my credit card officer mentioned I was not even charged yet. As of today 2 August 2022, $643.39 was taken without my authorization.
I received this email on 19 July from eDreams (see attached document)
"We have already refunded the amount which we have received from the airline, The conditions of your flights are set by Qatar Airways directly and, as such, we have no influence over their policies.
Please note that eDreams is an online travel agency, and accordingly acts as an intermediary between the customer and the airline."
I am totally fed up now as the blame is now put on Qatar Airlines. I would like to see the official charges by Qatar Airlines. Please provide date and time of transaction. If I do not hear from you soon with the repayment of my money, I shall continue to warn consumers of your unethical practices which is unauthorized deduction of consumer's credit card.
Tip for consumers:
Stay clear from eDreams and do not purchase anything from the company. Purchase directly from the Airlines. The company may lure you with cheaper deal but it is bogus and you willonly know when you need support from them.
Products used:
Flight ticket direct purchased from Qatar Airlines
Date of experience: May 23, 2022
Was a little taken back with not knowing before booking that you had to pay to take a carry on luggage.
Date of experience: February 15, 2024
Dear Vickie,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I managed to book flights much cheaper than going to the Airline website directly. The whole booking process was simple, speedy and efficient.
They provide a good, cost effective and efficient service.
Date of experience: February 9, 2024
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
STAY AWAY FROM eDREAMS THESE PEOPLE ARE VICIOUS AND WILL DECEIVE YOU. I PURCHASED FLIGHT TICKETS IN THE U.S. FOR AMERICAN DOLLARS AND THEY CHARGED ME IN EUROS. WHEN I TRIED TO CONTACT THEM TO CANCEL THEY WON'T ANSWER THERE PHONE OR EMAILS. I HAD TO CONTACT MY CREDIT CARD CO. TO DISPUTE CHARGES AND CREDIT CARD CO. COULD NOT GET IN TOUCH WITH eDREAMS. TOTAL SCAM SAVE YOURSELF THE TROUBLE AND FIND ANOTHER SOURCE AS THESE PEOPLE ARE LEGITIMATE SCAM. JUST READ ALL THE TERRIBLE REVIEWS THEY HAVE..
Date of experience: December 24, 2019
I went to book a flight on edreams flight to Calgary is 219.00 from montreal. Now the baggage cost is totaly ridiculous. 4 bags 917.00 who in their righ mind will pay 4 times the cost of the ticket to send your bags. As far as iam concerned I will never travle with them they are nothing but thives... I have never in all my years of Traveling have seen this prior fir luggage. Ppl should stay away from this company.
Products used:
None
Date of experience: April 15, 2022
Very good workflow! Easy to use and give good offers!
Easy to use and give good offers!
Date of experience: March 21, 2024
It was the cheapest ticket that I found. The only thing is that you have to wait 24 hours to actually receive your booking confirmation. I'm still waiting for my tickets details
I found it online
Date of experience: July 1, 2023
I made a booking for a flight and during booking it was said that check in luggage is included, after i payed checked in luggage was not included anymore. Customer serveci prelied it was a popup only, after i submited screen shot, no answer to their mistake.
So be careful when you book to be sure you receive booked serveices!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 25, 2022
I bought a ticket in 2020 and am still waiting for the return, they do not Help in any way on the phone, dont Replay to emails. Absolut fraud of a company
Date of experience: June 13, 2022
It was easy to book the tickets. I only would prefer less 'extra' suggestions to make the process faster.
Cheapest flight formula
Date of experience: February 18, 2024
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The service is upsolotly good and very quick and very responsible I am very happy working with edreams iam very satisfied I been dealing for a very long time the service is amazing it couldn't be better the standard is very high and responding thank you for the information and the service you give.
Date of experience: October 26, 2023
Bought a tkt Geneva to Hamburg via Zurich. While Swiss sent the boarding pass for the segment Geneva to Zurich automatically, it failed to send me the boarding pass for the segment Zurich — Hamburg. I had to access the Swiss website and check-in manually for this second segment.
Because of the tickets’ travel time, schedule and price combination.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 5, 2022
Booking flights for a upcoming trip was relatively straight forward, however the price increased during the process which I felt I had no option but accept
Internet search
Date of experience: June 16, 2023
I booked a flight that I had to move for 2 months after. So I called their service center, asked to change the flight, they charged me for it and then told me to wait to be transferred over the phone to another service. I waited for more than half an hour and they hung up on me! So I called again, asking if my reservation was made, they said that yes, and that I was charged, but that they still had to transfer me to this other service for me to get my ticket. Again, waited up to 30 mins and they hung up on me.
So, to get my ticket, I directly called the airplane company to ask for my reservation, they confirmed it and sent me the modified reservation. So I thought I was all good! Today, going to the airport, they told me that the reservation was actually cancelled 24h after my call because I couldn't join this final service to get my ticket. So they gave my seat to someone else. I wasn't informed of anything, wasn't refunded, nothing.
STAY AWAY! They are the worst.
Date of experience: June 30, 2018
DO NOT use those scammers, I booked my flight they charged my card, sent me neither a Confirmation nor an itinerary, then I can't get hold of any human to talk to and the only thing they let you access is a robot who keeps asking me about my booking reference which I don't have, Coz I DIDN'T receive it. My flight was supposed to be Toronto -DFW-Toronto with stops, I called the airlines of the 1st flight which happened to be the only thing that I know, they confirmed that I'm on the 1st flight to New York, but then THEY DON'T SEE NOTHING... at this point I called my bank to do a fraud claim. And you know what edreams, call me if you like so we can resolve this and if you got the guts for it, *******778
Products used:
Flight ticket
Date of experience: January 16, 2022
Site was easy to negotiate and gave several options forbmy journey - including, ultimately the best price I found anywhere.
Was aware of them as flight providers, linked from Skyscanner and Kayak.
Date of experience: February 28, 2024
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Booking has in no smsll way allayed fear of mismatch in ticketing.
Initially, the price was presented in Euro which I know my bank might NOT recognise but I started again after logging in, and I got the price in USD. Thanks lessons learnt for me
Thanks
For ease of booking
Date of experience: October 1, 2022
Dear Felicia A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Adrijana V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service