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eDreams has a rating of 4.0 stars from 9,222 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Found booking very easy,very happy with service.and would recommend.
Date of experience: March 20, 2024
I am writing this review concerning a large amount which has been deducted from my account for travel purposes from edreams and opodo. A lot of people have been victims. After checking reviews and did some research, I made an air ticket reservation for Mauritius to Frankfurt on 22 June. When I checked the amount deducted, it was too much so I cancelled it immediately, I have proof. I got an email that I will be refunded under 10days and until now nothing. I tried to contact them but in vain, they reply me that they never deducted any amount from my account and I have to check with my bank. The booking reference number is *******166. Everyday I send mails to edreams but get the same robotic answer to check with my bank and i checked, I have proof of the amount deducted and proof of the email edreams sent me to refund me my money under 10days. I got their agent on phone and he also said they will refund. If nothing is done I am ready to take legal actions. I also spoke to Emirates but they can't even find this booking
Date of experience: July 13, 2022
EDreams is a SCAM! Do not book with them please! I booked two flights with them and they cancelled both flights, not even refunding me for one of them. The last flight was cancelled without me knowing, and by the time we got to the airport it was too late and we had to spend another $900 booking new flights that we were almost not even going to make, causing us to almost miss a portion of our vacation. AND eDreams refused to refund us on top of this. They ended up refunding us a fourth of the ticket price and refused to refund the whole ticket, saying that this was all that the airlines returned to them. This has been the WORST booking experience of my life, DONT BOOK WITH EDREAMS.
Date of experience: July 11, 2022
I bought a Qatar airways ticket with flexible changes. They were charging outrageous amounts for a date change even though the price was the same online. Then I cancelled the ticket and they only refunded half the amount. When I called they kept on giving me excuses that Qatar airways did not give the entire amount. However Qatar airways policy is to give full refunds during this pandemic. They kept on telling me to call Qatar airways and resolve this issue. Every time I call an agent there is the same story of "escalating" your case. When I ask for proof that Qatar airways sent a partial amount, they would not give it to me. NEVER USE THIS TRAVEL AGENCY EVER! I MADE THE MISTAKE AND LOOKED BACK AT ALL THE TERRIBLE REVIEWS SO I AM NOT THE ONLY ONE WHO GOT CHEATED!
Date of experience: February 8, 2021
Very good travel agents so I would tell others to use edream travel for your holidays I would be very grateful thank you all and wishing you happy new year 2024 and good luck
It's first time ever I thought I try eDreams so I did thank you
Date of experience: January 6, 2024
Atendimento rapido, fui bem atendida e o valor era o que estava na publicidade
Date of experience: June 5, 2024
I sometime booking hotel with your edreams
Very nice booking environment, I can booking easily, Thank you so much and edreams is very strong lowest-priced compare to another booking site, I suggest strongly, have a good day
Date of experience: August 3, 2022
They operate a scam. They sign you up for a 'prime membership' automatically so you pay $100 after a month. I paid extra for having my flight changed but they did nothing and I had to sleep at the airport. DONT BOOK WITH EDREAMS!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 15, 2023
First they said I had a 30 days trial I try the sevice once and wanted to cancel, on the platform it said I had to call to cancel! I was never able to get a hold of anyone to cancel the subscription…. Then ofcourse they made a charge to my card for a yearly plan…. It's been a month and am not able to reach them. After they charge you for a year you are now able to cancel the subscription on the platform but not able to get a refund. It's a scammmmmmmmm!
Date of experience: December 16, 2021
The program works well I advise everyone I ordered a ticket for the first time in my life, but everything is described in detail and clearly, you can find cheap tickets if you urgently need
Date of experience: April 10, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
This is incredible. They simply DON'T give A FU@$CK about their costumers. I bought a round way a ticket to Tel Aviv with two different companies (suggested by edreams) and the first flight was cancelled.
They said to contact the airlines cause they don't have anything to do with it. I'm trying to reach Ryanair and El Al and they don't awnser. Edreams, you have EVERYTHING to do with it, I bought the tickets with you, not with them.
Already sent 3 emails without an answer. SHAME
Date of experience: October 23, 2023
Hi Guilherme,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
I have a flight to Tel Aviv and for obvious reasons I need to cancel and get full refund. Already sent 3 emails and received no awnser yet.
Date of experience: October 10, 2023
Booking was easy and the price was good. But I will be able to give proper feedback after the trip.
Date of experience: March 17, 2024
Even though it is an effective site, I don't want to have a Prime membership. I feel forced to remember to cancel the free trial in 2 months from now, exactly by a time in which I'll be traveling.
It was the first option that appeared when I Google searched for a ticket from Bogota to Medellin in September.
Date of experience: July 14, 2022
Dear Lia R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I didn't receive my invoice for the booking with booking reference and order ID *******7357. Although I have asked for it twice, it still hasn't been forwarded to my *******@spire.com email. Can you please resend the invoice?
Thank you for following up the above request.
Kind regards,
Henricus Laukens
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 20, 2022
I bought check in baggage for $50 (air asia) and yet the actual airline only charge about $20.
I don't know if I will buy ticket from them ever again. This is my 4th times bought tickets from them.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 10, 2023
EDreams website. I tried to delete the account over and over. July 8, 10, 12,16, 18, 20, 22,23
No way to contact a real person. I simply get this message:
To permanently delete your account and all personal information from our database, follow the following instructions:
1. From the header of our website log into your My Trips account.
2. Select Account Details on the left-hand side.
3. Click on I want to delete my account.
4. Confirm the deletion of your account by clicking Yes, delete.
From "My account" I entered email and password. Then I clicked "Delete my Account" but the "No thanks" link is active, but "Yes, Delete" doesn't function.
I sent the message on Facebook, on their website and in the chat box. I asked for a live agent, but without a 1-12 digit code I am unable to link to proceed to an agent.
$59.99 Prime subscription renews automatically once your subscription period expires (including free trial periods). The annual subscription fee is $59.99/ This amount will be charged to your credit card. If you do not wish to continue your Prime subscription, cancel before your subscription (or free trial) expires. https://www.edreams.net/customer-service/#/more/prime/how-cancel-prime-usa
Date of experience: July 23, 2023
Airline cancelled the return flight, edreams couldn't rebook and when we tried to cancel the outward flight on their site it didn't cancel so we had to do it ourselves through the airline who gave us a refund number to give to edreams but they are uncontactable...there are no phone numbers and chat option does not get a response. The app update says it takes 3 months to get a refund from the airline which is a lie! We already have the number. They are either the most inefficient company every or total scammers and right now I believe they are scammers and we are about to upgrade our complaint to the consumer affairs department. DO NO USE THIS COMPANY!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 10, 2023
Dear Jane,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I booked a round trip Orlando to Fort lauderdale on the 23rd and Fort lauderdale to Orlando on 28th. I got an email that you were not able to book Orlando to Fort lauderde trip on 23rd, just the return. Ease clarify.
Date of experience: December 21, 2022
Sometimes rates change to dynamic in few minutes and prime discount is sold as membership to us, so have to careful whether its going to be useful for frequent flyers.
EDreams available on affiliate Cashback site so I had to choose eDreams
Date of experience: June 1, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
It was an okay experience. Lots of flight options and the best deals offered first. Options to cancel and the free 30 day prime trial is also a great add
Great prices
Date of experience: September 13, 2022
Dear MONTEIRO.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
They'll take your money and refuse to communicate with you. You can't call them, they don't answer emails, and their "help center" is a robot who will waste your time.
Date of experience: October 6, 2020
It is good so far i am not traveling much and will see it how it goes
Because it direct flight and fare price
Date of experience: March 19, 2024
We had 2 flights booked with this company and were not allowed to board them because the eDreams messed with the tickets. We never got any call from the company about he flight changes or issues, they confirmed our booking are all set. Despite that at the airport we were not aloud to board due to the ticket issues. The eDreams support agents keep saying that is nothing they can do, they finish the chat, which is the only way to get in touch with them, without resolving the issue, they do not call back and do not reply emails. They are completed frauds, DO NOT DO BOOK WITH THEM, NEVER. *******179
Date of experience: December 13, 2020
Hi!
I don't understand some things!
1. What is the difference between eDream and edreams Preim?
2. I ordered and paid for 4 tickets
From Tel Aviv to Vienna on 6. 06. 23 and back on 20. 06. 23.
3. On 14. 10. 23 they charged me $55.99 for membership in eDdreams Preime.
And now questions:
A. What does it give to be a member of?
B. Is this a discount, so do I deserve a discount for the tickets I ordered?
I want to know if I received a discount as an edreams Preim member for my tickets to Vienna?
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 26, 2022
Purchased a flight through E-dreams for my son from Luton to Cape Town South Africa with a transfer in Paris. When my son (a South Africa citizen) arrived at Luton he was told he could not travel as he needed a Schengen visa to walk across the transfer lounge in Charles De Gaulle airport. I had to cancel the flight to South Africa that cost me GBP453.00 and received a GBP9.13 refund?
Chose E-dreams because the flight advertised was the most reasonable price and the earliest available flight to Cape Town South Africa. An expensive mistake?
Date of experience: November 20, 2023
Dear Ross,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Byungwook K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service