eDreams

Absolutely a wonderful source of information 😀. Happy with the choice was given and the offer was fabulous 👌.

I wish I had researched/reviewed about them before booking my tickets. They weren't the cheapest but they were amongst the few websites who carried flights to Galapagos.

Like other reviewers have said, you cannot get them through online chat. I've waited for upto 7 hours straight. After waiting for over 1.5 hours, you can get them online on the phone. Even then, they will transfer your call, put you 'on hold' and ultimately very useless or unhelpful! My trip is in 48 hours and I've been reaching them for the past 5 days. Though the airline website clearly says that all national and international flights are suspended (covering the duration of my travel), they don't want to take any action. The airline does not want to take an action, since I booked through eDreams. EDreams won't take an action, because, the airline hasn't told them specifically to refund my tickets!

How are they rated #1 for anything? May be #1 worst customer service ever!? At this point, I am willing to lose my money.

If 0/5 was possible, I would choose it. NEVER USE THIS SERVICE.
Everything is fine UNTIL you want to change the date of your flight (I
Had the insurance). The Help SERVICE IS HORRIBLE. They don't even listen
At your request. I talked to 3 people and my issue was not solved! The
Last one (Rebecca FRANCE if a manager see this review) closed the chat
Even if she didn't solve the issue. She just didn't want to take the
Time to solve my issue. Really bad experience. I WILL NEVER USE EDREAMS
AGAIN and will get the message out to ALL the people I know. I hope they
Will go bankrupt. WORST CUSTOMER SERVICE EVER. HIDDEN FEES EVERYWHERE.

This was the first time I have used eDreams and found the site easy to negotiate. I have now set up an account so will definitely be using it again.

Have used this sight to book a car rental which turned out to be the right agency. Now we have booked our flight from Paris to Las Vegas for a very reasonable price.

Book, pay fly, worked out fine when booking ruyal Dutch KLM. All kinds of drinks, juice wine, beer coffee and tea, healthy and good sandwiches, really nice, all together

It's a good offer, cheaper then others. Bit unusual to wait for confirmation even tho you paid. But in 24h you get it...nothing bad to say from my experience

Good service and interface. Important note: need to elaborate the module for the preliminary checking-in (now it's impossible); and also the mob. Application is not working in Latvia (surprisingly).

Edreams' online chat service helped me. I needed to enter my passport information to get my booking confirmed and they did that for me after asking a few questions.

Edreams are scammers. They took my money, Air france cancelled the flight and I never saw my money again. I called both a hundred times... nothing happened.
Be careful!

All flawless except the check-in feature.

I provided all required info, twice, but could not submit the second time additional information was asked although all my data are correct

When booking it doesn't tell you about the additional fees, that they add after the fact. I stupidly purchased the cancel for any reason... total bull$#*!... don't do it

I received my itinerary which was very details along with additional services that were available if i needed, including rental a car services, other hotel booking/reviews & discounts available.

It was pretty easy and user friendly. I will recommend to my friends. So far I didn't face any difficulties.

This company has kept my money for o er 3 months blaming it on airline companies they're doing business with.
Htey need to get out of business
Very bad for the travel and airline industry

I booked a flight in April2020 which was cancelled due to covid and I still waiting for my refund. They send me an in a month for last two months to send my bank details so that they can refund, I sent via email, waited on chat for more than hour and gave my details again and they still sent me a form to fill my bank details which needs IBAN number that my bank does not use. They charged my card but do not want to return to my card and wants details that my bank does not use. I gave them SWIFT number and all other details but nothing. Seriously never use them they are the worst.

I bought several times through this page and it had all worked out. The last booking I made with them I almost paid twice and couldn't do anything about it. When my payment was being processed, a flight of 300 euros went to cost 500 at the time the money was being charged to my card. I contacted Edreams over the phone and none of your operators helped me... they didn´t know what to do. I was told to contact via email, which is supposed to be a different department... That's what I did, and after 3 days I got answered by saying it was probably my fault because it would be an offer for the PROMOTION CARD. I sent them an answer with photos of the prices and offer of the flight to justify the refund and prove that it was not a promotion. They never answered me again. I tried to contact them several more times and would not reply.
It probably works well if you booking goes through without a problem, but don't expect to get your money back or some kind of help if something happens with your booking.
Bad customer service, there are better companies to book with and with better services.

I bought 2 flight tickets from Da Nang to Hanoi form eDream at amount $141. However, they inserted a $50 return anytime at the last minutes when I hit purchase, and bump up the price to $191, I called them right after I realised that they deducted $191 from my bank account, within 5 minutes when I placed the order. Said only will return me 80% of the ticket fare, which is $80, can't take out the $50 extra, won't let me talk to the manager, later hanged up my call. NEVER AGAIN! EDREAM SCAM!

My partners card was charged 511 euro for flights that were never confirmed he rang Sunday night they said the money would be back in his account Monday NO SUCH THING! He then rang to be told they never took the money after been in contact with his bank who clarified that E DREAMS had taken the money! We are taking legal action against this scamming company absolutely shocking they could rob you for a purchase you never made

Service is really good, it is a fact, yet I am not so satisfied with the fact that I have payed for check-in - but afterward the system rejected my request and I am asked to go befor my flight to the check-in office With no explanation! Iis not so comfortable for me. Sincerely,
Professor, doctor habilitated
Anatolij Prykarpatskyi

Never use this company they are thiefs
They got a full refund from easy jet after they cancelled my flight the day it was cancelled 1 month later I'm still waiting yo be reimbursed

So far so good. I would like to get short xclear summery/ descriptions of my purchased flight by email so that it will be use as a guide line to perform the trip easily!

Refunded only after 8 months - Cancelled a flight ticked within 24 hours after booking in February 2022 and everytime I query they tell me to wait 90 days, clearly they have no intension of refunding they are thiefs and so are the people assisting them to operate in SA Cheap Flights cheating you and not taking responsibility or assisting