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eDreams has a rating of 4.0 stars from 9,216 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Good fast and easy to book my flight to st Vincent and the grenadines had no trouble at all looking forward to book with you guys again in the near future
It is the app I got on my phone
Date of experience: December 1, 2023
I am happy so far with booking looking forward to having my holiday with eDreams in Istanbul hopefully I'll have a great experience so I can use their service again in future.
Thanks
I have booked my flights and looking for decent accommodation which is not as easy though.
Date of experience: August 9, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
My daughter recently purchased a ticket for a flight and accidently booked for the wrong day. She then cancelled and requested a refund or credit for that flight. EDreams informed her the refund for the ticket will take between 3-6 months to process and be returned to her account! I would highly recommend NOT TO USE THIS SITE...
Products used:
Airline ticket
Date of experience: April 13, 2021
This company is the biggest scam. You won't be able to talk to a live agent and the computer agents are less than helpful. Book through a reputable company! If I could give zero stars I would.
Date of experience: November 11, 2021
THIS WEBSITE SCAMMED ME OUT OF MY AIRLINE TICKETS. THEY TOOK $1289 AND MADE LIES AND CLAIMS ABOUT THE AMOUNT OF MY TICKETS. THEY ASKED ME FOR SCREENSHOTS OF EACH TICKET PRICE BECAUSE "THEY DO NOT HAVE ACCESS TO THAT INFORMATION"-- THAT IS THEIR JOB! IT TOOK OVER AN HOUR TO GET A LIVE PERSON ON THE PHONE FROM INDIA AND IT WAS A DISASTER! NEVER BOOK WITH THEM! I WOULD GIVE ZERO STARS IF POSSIBLE AND LOOKING INTO SUING THEM FOR THE LIES AND CHEATING ME OUT OF MY MONEY.
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 22, 2023
They signed me up for prime and refuse to refund my money. Customer service lied that she would call me back!
Date of experience: January 18, 2024
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
With the prime discount made my ticket cheaper which I loved and got all my bookings confirmed by email. Thank you.it
Because it was the best deal.
Date of experience: January 18, 2024
I was charged a lot more than what was displayed to me in the tickets payment page which CLEARLY STATES it's the FINAL PRICE ( ticket + services) as stated on the website. They use shady tactics to get away with this with the dynamic prices and tries to blame the airlines when they actually increase theyr service fees AFTER you give the consent for the stated amount.
Tip for consumers:
Just don't
Date of experience: September 3, 2019
EDreams does not actually guarantee your ticket. They cancelled my booking with zero notice. I made a booking about a week out, they sent me confirmation emails and everything. One day before my flight I noticed that it said "Processing" on the app. Went to customer service to check what that meant- they said that actually the payment had been returned and my booking was cancelled. No notice, no nothing, no email, and in fact they gave me a boarding pass. If I hadn't randomly decided to check in I would have shown up at the airport to no flight. I don't understand how it can be the way their system works that they don't notify you if your booking doesn't process and just send you a (fake?) boarding pass anyway. I also received very poor customer service from the agents who offered no help, not even a coupon, and no sympathy- I was just told to book another flight (one day out!) without any offer of help or even acknowledgement that their system had put me in a bad situation.
Zero stars, terrible experience. I would not recommend using this service, as they do not guarantee your ticket. I now have to go spend hundreds more dollars on another flight on extremely short notice. Absolutely hellish, awful service.
Tip for consumers:
Do not use this service under any circumstances. You will not actually get a plane ticket.
Date of experience: June 13, 2022
Please please do not use crooks acting on behalf of eDreams, they are charlatans. In terms of due diligence and before anyone criticising me, I have used their service before in 2010, 2014 and 2016, without any problems or concerns. Therefore, I had their number in my phone and I communicated with them and thought I had negotiated a good price to go to the Gambia. Soon after money was exchanged and I was promised receipt and the tickets will follow soon after. To my surprise, no receipt and no ticket followed after 72 hours.
Naturally I became concerned, they were prompt to answer the phone initially, stating "don't worry, the tickets and receipt will follow". I phoned up every day for about four days and on the fourth day it appears they blocked my number. Therefore i used another number belonging to my wife, they answered the phone. My wife spoke to them in an amicable way – then they became unprofessional raising their voice, stating "why don't you believe us". Soon after they also blocked my wife. I recommend that nobody uses this service and stamp them out. They are charlatans and scammers. Once again, do not use or attempt to use their service.
Apparently they are third party agents acting on behalf of edreams, this is their information:
Opodo Waterfront Hammersmith Embankment Chancellor Rd London W6 '9RU
Arjun agent
+44 20 8144 2501
Date of experience: June 12, 2023
EDreams are Scammers! Be aware of eDreams! They have hidden fee and do unfair and fraudulent practices!
Bought 2 tickets from them from NY to Paris. They added some "mediation" fee for 47 euros! I called them and spoke to 3 different agents and supervisor. Nobody could explain what these fees are. Every person gave their own interpretation of what it is - from "Administration fee" to some mysterious "Sipping fee" (shipping of what? E-tickets?). So, to be short, I never get a refund for this hidden thing!
Even more - they system shows the price for the tickets, but if you click on "Price Breakdown" they were showing the numbers that do not sum up together and show different price comparing the original screen. In my case they were showing 490 euro in the total, but 512 euros in the price breakdown. I sent them a screenshot and immediately call them. While I was talking to the agent they fixed the bug on website and were telling me that their system works correctly ignoring the screenshots that I sent them! So, they eventually charged me that 512 + 47 euros!
Also after the purchase I found that I could buy tickets much cheaper then they sold. After contacting them again and complaining I received this email from them: "... the best price is available when you are paying with Viabuy prepaid MasterCard. However, you have paid the amount for this reservation with visa debit card." Really?
EDreams are Scammers! Be aware of eDreams! They have hidden fee and do unfair and fraudulent practices!
Date of experience: November 27, 2016
It was easy to brows through and they a[
Appears supportive. However, I dont understand why I have to pay for seat. I thought that should be free. Anyway, overall they are good.
I thought they are supportive to search for available flight
Date of experience: July 4, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
We've just bought our first ticket with eDreams (a few days ago) so, until now we are having a good experience. We received some e-mais with all confirmation, so it is going well.
A friend told us about eDreams.
Date of experience: August 1, 2022
Dear Paulo R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
This is the first time I ever (in my very long experience with internet services) publish a negative review but my experience with eDreams really ground my gears.
I decided to book through eDreams because it was a bit cheaper than booking directly through the airline. I completed the process, and got an email saying that the request had been sent, and that I would receive confirmation briefly.
I wake up the next morning with an email saying that the price had gone up by almost 40 euros, that if I would like to still confirm. I had to call three times to get a hold of someone. When I did, it turns out the price increase was not including hand luggage (which I did have included in the previous purchase), I had to ask to get this information, if I had confirmed without asking I would have had to pay an extra 50 euros at the airport. With hand luggage, the new price was a 70 euro increase, or a total of 50% more expensive over the initial claimed price.
Everything about the process was completely unacceptable. Go straight through the airline if you want to save time, worries and potential mistakes.
Date of experience: June 4, 2019
The amount of extras we are pushed to buy in order to have a decent amount of "normal rights" is an absurd. From a 140€ flight ticket per person, ended up spending 700€.
Date of experience: July 28, 2022
It was a good one, it's my first time using this site and I am loving it already hoping to use it more as time goes by, especially for a quick travel date.
Well I was just browsing and it was the second site unknown to me and I love to take on challenges so I went ahead
Date of experience: January 27, 2023
Dear Ricardo F,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Everything went smoothly communicating was first class and website easy to use
Cheapest price no hidden costs like a lot of airways
Date of experience: March 18, 2024
It's easy, a friend of mine has already traveled and had an excellent experience
For a referral
Date of experience: March 18, 2024
Everything was very easy and like clockwork, which made my holiday run smoothly.
That is what came up when booking my Jet2 holidays.
Date of experience: March 18, 2024
Easy to navigate through the website and very good prices.
Competitive prices.
Date of experience: March 18, 2024
Edreams has just provided the worst service I have ever received. They have same day cancelation but if one purchases at 10:57pm (like I did) even though it was after midnight in my country, they don't allow you a decent cooling off period/cancelation. To add to it, the confirmation which I have (time stamp on my email) is after midnight. I have spent hours on their call centre line and then they ended up putting the phone down on me. Super disgusting! My ticket was purchased after midnight in my country, the confirmation from them is after midnight, their cancelation policy is pathetic (and should be like other agencies and airlines, of 24hrs) and their service was horrendous. I WOULD NEVER USE THEM AGAIN!
Date of experience: November 23, 2018
Hi Carnita,
Thank you for taking the time to leave us your comments.
Please note that you made your reservation three minutes before midnight of your local time zone. The confirmation email was also sent to you one minute before midnight.
Not all airlines allow you 24 hours to change your mind. As per common agency practice, to qualify for a free cancellation for selected regular airline bookings made through our site, the cancellation must be made within the same natural day. Unfortunately it seems you contacted us the following morning.
Whilst we are sorry to hear that you feel this way about our service, we wish to inform you that changes and cancellations must be made in accordance with the airlines' terms and conditions.
Kind Regards,
Amy - Customer Care
Bought a ticket from E-Dreams in November last year. I wasn't contacted by them to let me knowm my ticket was canceled by the airline. I had to purchase a ticket four times more expensive to carry on with travel plans. E-Dreams never refunded me my ticket and I could never get hold of them other than two times where they gave an excise that their system wasn't working. DO NOT BUY FROM THEM. There are groups on Facebook of people that have been scammed by them. Stay away from this "company". They awill take your money.
Tip for consumers:
DO NOT BUY FROM EDREAMS!!
Products used:
Bought a ticket that was canceled by the airline and E-Dreams never refunded me
Date of experience: January 15, 2022
Veloce e pratico ricevuto tutti i dettagli e ottima interfaccia con la compagnia aerea
Comodità per trovare voli più economici
Date of experience: June 3, 2024
I like how friendly it is but the only thing I would like to add is that I planned to cancel another trip but never received an answer or said to contact airline and airline said to contact you.
Date of experience: December 12, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Upon booking with what's meant to save one time. This company wastes it.
To start. There are hidden fees. You're better off going directly to the airline you want to book with. At the end of my booking, I would have payed less with the airline.
Secondly, if you pay for "baggage," they only pay for baggage one way, and not on the returning flight. Make that make sense?
Thirdly, they make you download an app so you can have access to YOUR BOOKING. They, unknown to me, automatically sign you up for a PAID MEMBERSHIP (if this doesn't scream scam, I don't know what does).
Furthermore, if you go on the app to try and cancel this subscription, guess what. You're not allowed to because a prompt for "something went wrong," will display.
SECURITY BREACH.
I got a call from my banking team that I was being charged in Barcelona and in Tallahassee, Florida. (I'm in California).
Please safe yourself the trouble and just book through the airlines. No matter how much time/money you think you're saving you're not.
Date of experience: May 4, 2023
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team