• Bookmark

    eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 4.0 stars from 9,212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 78.2%
Positive
2,440
Neutral
250
Negative
431
View ratings trends
516
See all photos
Special offer from eDreams
Save money every time you book with Prime!
Join Now Gain trust and grow your business with customer reviews
How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

Date of experience: 6/10/23
See full review
Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Date of experience: 7/8/23
See positive reviews

Reviews (9,212)

Rating

Timeframe

Locations

Other

Reviews that mention popular keywords

customer service (594) credit card (162) return flight (121) booking process (113) booking experience (58) booking confirmation (81) book flights (189) time booking (38)
Thumbnail of user paris8
Nevada
1 review
0 helpful votes
  • Send Message
August 1st, 2021

I booked a flight through this website for the first time and it was a nightmare! They sent me the wrong flight information and confirmation code that I was not able to locate the flight on the Frontier website. Also wrong information about the baggage allowance that didn't match with the airline information. IT WAS HORORIBLE EXPERIENCE and worse than that, there's no contact number that you can call Edreams or email them! I tried to talk an agent through the website's live chat and after waiting online for 1hour and half, still no response and no chat with live agent. This website should be illegal! Don't waste your money and ruin your trip by booking through this website!

Service
Value
Returns
Quality

Date of experience: August 1, 2021

Thumbnail of user mp572
France
1 review
0 helpful votes
  • Send Message
May 5th, 2021

I bought a flexible flight with them and when I tried to change my date "there weren't any available flights to switch to for the next YEAR. And past that year period my booking will be expired...
I have spoken with someone about it on the phone, when she told me that I asked to speak to her superior, she made me wait 20min before coming back to tell me everyone was busy and HANG UP on me.

Tip for consumers:
Just don't book with them

Products used:
flight

Service
Value
Returns
Quality

Date of experience: May 5, 2021

Thumbnail of user lysaj2
GB
1 review
0 helpful votes
  • Send Message
September 10th, 2023
Verified purchase

Apart from having to identify with Ryan Air due to eDreams not being a registered third party with them... the booking process was simple and smoothe.

Reason I chose this business:

Fare prices were low

Date of experience: September 10, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user andyw361
Luxembourg
1 review
0 helpful votes
  • Send Message
October 2nd, 2022
Verified purchase

Missing important information, as I booked Business class its not written on the Booking details, as it is called booking DETAILS i would love to have at least also my confirmation and a text that my tickets are Business class. But they dont give these details, so in the end it could be that you pay business class but you get only Economy class as its no DETAIL of Business Class on the Booking ticket...

Reason I chose this business:

I just chose it because it was the first Homepage who came as I googled my flights

Date of experience: September 2, 2022

Thumbnail of user clairp21
GB
1 review
0 helpful votes
  • Send Message
January 18th, 2024
Verified purchase

The app wouldn't work and the website wouldn't. Got a email saying I couldn't get my boarding pass. The airport charged me another £55 just so I could get on the flight.

Reason I chose this business:

Because they was the cheapest

Date of experience: January 11, 2024

Thumbnail of user ayusha15
Ayush A. – eDreams Rep

Hi Clair,

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Kind Regards,
Ayush

Thumbnail of user marinar32
Georgia
1 review
0 helpful votes
  • Send Message
December 3rd, 2018

If I could give them no stars at all, I WOULD!

My sisters booked their tickets through Edreams and had a terrible and awful experience with the travel arrangements. For their return flight, when they showed up at the airport they were shocked to learn that not only were they at the wrong terminal, but also they had the wrong airline information, as well as the wrong flight time. All the information for their return flight coming from Edreams was false! They ended up missing their flight and had to book another flight and pay out of their pocket... Chicago to France. I can only let you guess how much this flight cost them! This happened back in July and they have been asking a reimbursement since then from Edreams. They are denying any wrong doing and are refusing to reimburse for the flight, even after sending them all the proofs that the wrong flight information was sent to them!
Their customer service is also as terrible as their services! They are not easily reachable.

I highly recommend you to stay away from this online agency to book your flight.

Date of experience: December 3, 2018

Thumbnail of user edreamsi1
eDreams I. – eDreams Rep

Hi Marina,

So sorry to hear about your sister's experience. If she still requires assistance with her booking, please have her get in touch with us via the following link.

Thank you.

Kind Regards,
Amy - Customer Care
https://socialcare.edreams.com/en/support/login

Thumbnail of user darrenc399
GB
1 review
0 helpful votes
  • Send Message
March 9th, 2024
Verified purchase

It was easy and pain free to find and book my flights, will use them again

Reason I chose this business:

Internet search

Date of experience: March 9, 2024

Thumbnail of user colinl278
GB
1 review
0 helpful votes
  • Send Message
March 24th, 2024
Verified purchase

I asked for tickets and booked them! That's what the site is here for!

Reason I chose this business:

It popped up on my computer! Hope it’s real and I do have a seat on the plane selected

Date of experience: March 14, 2024

Thumbnail of user artang1
GB
1 review
0 helpful votes
  • Send Message
March 24th, 2024
Verified purchase

Excellent, very satisfied with this one as well as I have been looking forward

Reason I chose this business:

Free cheap flights

Date of experience: March 14, 2024

Thumbnail of user abdelrahmanb4
Egypt
1 review
0 helpful votes
  • Send Message
October 8th, 2022
Verified purchase

EDreams stole all money from my mastercard even they stole CVV number and use them for their purchases, they stole all my information from mastercard becareful you will see a cheap flight with them and when you pay your flight trip just you put your card numbers and information they save all your information at their system after that they withdraw all your money without your permission, No protection for customers, No SSl as they allege!.
I wasn't expected that would happen to me that eDreams swindle, cheat and spy at your account to take all your money.
I will not stop to say the truth to not make people fall in their trap
Even i sent them a message from long time ago they didn't reply as nothing happened.

Date of experience: September 8, 2022

Thumbnail of user reuvenz
Israel
1 review
1 helpful vote
  • Send Message
June 14th, 2022

I booked plane tickets, paid for all the tickets, sent me an email from the company that failed to issue me all the tickets and they gave me a refund for the tickets they did not issue within ten days, Tachles did not return the money and no one to talk to, I decided to complain to Skyscanner through which I bought the tickets. Contact the aforementioned travel company and the representative there lied to them that I did not order the tickets through the Skyscanner website but through them directly so they do not have to answer Skyscanner, stay away from them even if the prices seem tempting.

Date of experience: May 15, 2022

Thumbnail of user franks2168
Florida
1 review
0 helpful votes
  • Send Message
August 15th, 2023

The online ticketing failed to purchase the tickets within the time alloted, so I called their support line which is near impossible to get in touch with. The online system processed the und transfer but did not issue any tickets. The customer service purchased an inbound ticket but canceld the outbound ticket. The system kept updating until the day off travel that all tickets were available. After trying to board 24 hours before departure the airlines would not let us board. The travel agency and airlines blamed each other for the canceled ourbound ticket. Had to pay the airlines an enourmous amount of mone to get a one way ticket.

Location: US

Service
Value
Shipping
Returns
Quality

Date of experience: July 16, 2023

Thumbnail of user sixnationsc
Ireland
1 review
0 helpful votes
  • Send Message
March 26th, 2024
Verified purchase

Check the reviews of the hotels as there is a lot of variation regardless of the stars 🌟.

Reason I chose this business:

Combined price

Date of experience: March 16, 2024

Thumbnail of user dons1181
Canada
1 review
0 helpful votes
  • Send Message
October 11th, 2023

Bought tickets via eDreams for flights on SriwijayaAir
The airline canceled the flights.
EDreams unable to get refund from the airline, despite eDreams claim to fight for refunds
They now are asking me to fight for a refund. This is as simple as it gets...yet eDeams have given up.
It seems the airlines that they deal with consider eDreams a loke

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 11, 2023

Thumbnail of user anag60
Spain
1 review
5 helpful votes
  • Send Message
July 5th, 2017

A few months ago I decided to buy a trip for my sister within her honeymoon. They went to Vietnam and I gave them a week in Cambodia to visit Angkor. I bought the flights at an exorbitant price (almost 600) through edreams and booked visas, tickets, hotels, massages and dinners to make a special experience of those days.

Once in Vietnam, just a few days before their trip, they received a notification that their return flight had been delayed so much that they will not be able to connect with the flight back to Madrid. When they try to clarify it (spending time and money on absurd calls), they discover that the flight has been canceled, so after a lot of frustration trying to fix it, they get edreams to send them a confirmation that they will get their money back.

Almost four months after, we haven't received the money and the company continue to evade every phone call. Some weeks ago they confirmed that the airline had already returned the money to them, but nothing comes to us. It sounds like they inflated the price of the flight by manipulating the exchange rate and the commissions, so giving it back to us will be a loss.

Now we only have left the legal route, but if you can avoid it do not buy your trip with edreams.

Date of experience: July 5, 2017

Thumbnail of user ichenw
Texas
1 review
0 helpful votes
  • Send Message
December 26th, 2022
Verified purchase

E dream is super cheap, this is a really good deal if anyone is looking for international flights. The routs are nice and with good airline company. I had an amazing trip.

Reason I chose this business:

I chose edream because it had BEST deal out of all the travel company, edream also sends out reminds and booking detail.

Date of experience: December 26, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear I-Chen W.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service"

Thumbnail of user johnu766
Oman
1 review
0 helpful votes
  • Send Message
June 10th, 2023
Verified purchase

My experienced while waiting for the confirmation of my booking is very stressful! I waited for almost 24 hours. Better to have a customer service chatroom or an active hotline to call.

Reason I chose this business:

It’s my first time, from my impulsiveness..

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 11, 2023

Thumbnail of user ndreug
New York
1 review
0 helpful votes
  • Send Message
June 20th, 2023

During my booking, process they advertised a fare with free check-in bag included. Even after booking, the confirmation email says that I'm allowed a 20kg check-in bag. However, the air company showed a carry-on only

For 2 days tried to call the eDreams without any luck. The phone number they provided does not exist, and the calls didn't go through.
Finally, after chatting with customer support, I was informed that a have to pay for my check-in regardless what the confirmation email FROM THEM said. Unable to help, he redirected me to a link to file a claim.
Filed the claim, and their response was
We are sorry for the confusion we created but you have to contact the airline directly and pay for the bags.
So I ended up paying extra to checkin my baggage.

This was my second time dealing with eDreams, and unfortunately, both experiences left me disappointed. In both cases, I encountered issues with luggage allowances, and upon reading other reviews, it seems I'm not the only one who has had a bad experience in this regard.
They intentionally mislead and then scam you.

But hey, I do take full responsibility for my part, as the saying goes:
"You fool me one, shame on you. You fool me twice, shame on me"

Date of experience: May 21, 2023

Thumbnail of user karima93
GB
1 review
0 helpful votes
  • Send Message
January 26th, 2024
Verified purchase

I I like the service so much the at very nice
Hadhih alsharikat aisiearuha jayidat wakhadamatuha jayidat wasarieat wasahhl altawasul maeahum wana maeahum mundh fatrat tawilat lam araa minhum akhata'an aw eadam aihtimam bialmusafir

Reason I chose this business:

Good service and good price

Date of experience: January 26, 2024

Thumbnail of user lydiav60
North Carolina
1 review
0 helpful votes
  • Send Message
May 26th, 2023
Verified purchase

I can only give one star at this time because I have yet to receive a refund for the cancellation of the trip booked through your organization with Avelo Airlines from Raleigh, NC to West Palm Beach, Florida. Your on line chat sent me an "Oops" response that something had gone wrong when I wrote regarding this and therefore until I resolve the refund issue, I regret I can only give you a one star rating.

Reason I chose this business:

I have booked with eDreams in the past when I lived in Europe and the experience had been a good one.

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 26, 2023

Thumbnail of user xaviera58
Finland
1 review
0 helpful votes
  • Send Message
October 27th, 2022
Verified purchase

I had to book flight tickets for a long journey in a short period of time. EDreams was helpful in providing very convenient options at very reasonable price.

Reason I chose this business:

It was easy, cheap and convenient.

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 27, 2022

Thumbnail of user carlys127
Canada
1 review
0 helpful votes
  • Send Message
January 25th, 2022

This business is a scam do not book with them! I booked a flight august 3 they cancelled due to unscheduled maintenance they refuse to refund my money!

Service
Value
Shipping
Returns
Quality

Date of experience: January 25, 2022

Thumbnail of user charlesh3213
GB
1 review
0 helpful votes
  • Send Message
March 27th, 2024
Verified purchase

Booking was straight forward it all went well. Confirmation came quickly.

Reason I chose this business:

A good price.

Date of experience: March 17, 2024

Thumbnail of user breakthroughrec
GB
1 review
0 helpful votes
  • Send Message
May 10th, 2023
Verified purchase

Flight booking: a return leg that had 2 changes. Got as far as putting in my credit card details in only to get a blue box pop up to say the airline has put the price up from what we had been offered (over £600!). Would I like to proceed at the new price? No option but to say yes. All the boxes were pre populated and I could see the flight time on the return left Sumatra at the same time as before & assumed everything else was the same, including the lay over in Dubai, which originally was just 4 hours. Booked the holiday at the new price. It was not until the confirmation email came through that we saw the flight out of Dubai, the final leg of the return flight, had been changed from a 4 hour lay over to a 16 hour lay over. Took 3 phones calls to customer service with them saying it's not a computer fault and change it at a further cost of nearly £700 as clearly it couldn't be a computer problem. While the lesson learnt is triple check everything you should not have to check pre populate boxes and if it does & makes changes then it should be flagged up. It wasn't and has cost us dearly with no remorse from edreams.

The app also is not working at finding our booking so everything has to be done through the website which is also not great.

All in all a shocking service and we won't be using Edreams again. In hindsight Opodo seemed a more user friendly site with the same prices.

Products used:
Tickets

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality

Date of experience: April 10, 2023

Thumbnail of user martineb66
France
1 review
0 helpful votes
  • Send Message
March 24th, 2023
Verified purchase

Third ticket I bought for this trip segment - though I bought flexible tickets, neither HKE nor HKA gave their authorization to change the schedule after they cancelled the flight. Let's pray that this ticket will make it unto the boarding gate!

Reason I chose this business:

After disappointment with the 2 various vendors of the 2 previous tickets. Looking for a travel platform that can manage the HK low cost carriers efficiently.

Date of experience: March 24, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Martine B.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

How do I know I can trust these reviews about eDreams?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about eDreams?