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    eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 4.0 stars from 9,208 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 78.2%
Positive
2,438
Neutral
249
Negative
431
View ratings trends
516
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

Date of experience: 6/10/23
See full review
Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Date of experience: 7/8/23
See positive reviews

Reviews (9,208)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (594) credit card (162) return flight (121) booking process (113) booking experience (58) booking confirmation (81) book flights (189) time booking (38)
Thumbnail of user fatimaj37
Arizona
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I called the help desk to confirm the flight because I didn't receive confirmation email for my daughter and the person who answered the call said everything is online you can check it and hung up

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 1, 2022

Thumbnail of user tareka57
GB
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

EDreams made booking my ticket to Alexandria a breeze. The process was incredibly easy, and I encountered no issues whatsoever. I highly recommend eDreams for a hassle-free travel booking experience.

Reason I chose this business:

Very good fare

Date of experience: October 31, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user sterlingw30
GB
1 review
0 helpful votes
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January 30th, 2022

CAREFUL! IF YOU SIGN UP TO THE EDREAMS PRIME TRIAL 30-DAYS, IT SAYS "CANCEL ANYTIME", IT TURNS OUT YOU NEED TO DO IT 72HRS BEFORE IT ENDS YOUR TRIAL OTHERWISE YOU CAN'T CANCEL IT, SO IT'S NOT AN "ANYTIME" THING, IT'S A SCAM FOR YOU TO MISS THE DATE AND BE CHARGED 59.99£ FOR AN INVENTED SERVICE THAT IT'S ONLY DESIGN TO RIP OFF YOUR MONEY

Tip for consumers:
Just rich wannabes hiding behind a very nice phone assistant

Products used:
This service is ilegal, it says anytime, bull$#*!, also you need to call them in order to cancel, there's no option on the website, shame on you, earn your own money.... Scam

Service
Value
Shipping
Returns
Quality

Date of experience: January 30, 2022

Thumbnail of user tatk
Malaysia
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

First time user, many flights to choose from and my flight booking went very well. Information was very clear and easy to understand. Will book again with eDreams for my next trip.

Reason I chose this business:

EDreams offered the lowest fare among it's competitors.

Date of experience: April 11, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user anad402
GB
1 review
0 helpful votes
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October 4th, 2023
Verified purchase

Booking with you it's very easy, everything its clear! So that made me feel very confident!
Hope everything it will be great till I get into the airplane! Thank you. Ana

Reason I chose this business:

Good prices,the best option

Date of experience: October 4, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user lenah101
Australia
1 review
1 helpful vote
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March 18th, 2023

Edreams left my son and his travelling companion stranded on the other side of the world! Having been told on numerous occasions that edreams would confirm their flight home, when they arrived to check in- they were told the seats had not been confirmed and they couldn't fly home. Edreams said they were sorry but they had been 'unable to contact the airline' but that it was 'no problem' because they would organise a refund once they returned home. We had to fly the kids home at our own expense- $4000 each! Three weeks later, edreams have been unable to contact the airline for a refund! What is most infuriating is that there is no direct way of speaking to edreams management because the reference number is now invalid for phone calls in Australia and ALL of their emails are from no reply addresses! They have been advised in writing of a new email address with which to correspond but they have ignored it and continue to use the original booking one. As a parent, representing my child- I can not urge readers strongly enough to avoid this company! A 1 star rating is too generous!

Tip for consumers:
Do not use edreams!!!

Products used:
Flights were booked and paid for. Edreams did not confirm seats- leaving young travelers stranded overseas. Travellers were told that they would receive a full refund once they returned home but the company has been impossible to contact.

Service

Date of experience: February 16, 2023

Thumbnail of user sethj90
North Carolina
1 review
0 helpful votes
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November 5th, 2023

DO NOT USE eDREAMS.NET. I DONT EVEN KNOW HOW I GOT SIGNED UP WITH THESE SCAMMERS. NORSE AIRWAYS MUST HAVE SIGNED ME UP. THEY TRY TO MAKE IT IMPOSSIBLE FOR YOU TO CANCEL YOUR MEMBERSHIP. GOOGLE THEIR CONTACT NUMBER AND MAKE THESE SCAMMERS CANCEL YOUR PRIME MEMBERSHIP. THEY ARE WORTHLESS SCUM

Location: US

Tip for consumers:
THEY ARE SCUM

Products used:
NONE

Service
Value
Shipping
Returns
Quality

Date of experience: October 6, 2023

Thumbnail of user bw241
Michigan
1 review
0 helpful votes
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November 20th, 2021

Absolutely horribly. My husband booked through edreams and his return flight was canceled three times. When he called to see what was going on to try to confirm another return flight he was put on hold for hours and hung up on three times. When he finally got ahold of someone they said his flight wasn't cancel and sent his flight information via email but even the email they sent while he was on the phone with them said that THE FLIGHT WAS CANCELED! They obviously didn't read the email they had sent him! When the return flight was finally fixed after much finagling my husband went to the airport to check in for his flight three hours before scheduled take off to find they never actually made the connecting flight to his destination! He had to wait 19 hrs in Amsterdam because of their incompetence! I just hope my husband can get home! We will NEVER EVER book through edreams ever again. Absolutely appalled with their services and customer service. Shameless!

Service
Value
Shipping
Returns
Quality

Date of experience: October 21, 2021

Thumbnail of user edsonc18
AE
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

I'm very happy white dramas I like the price the organization for me it's very good 😊

Date of experience: March 15, 2024

Thumbnail of user andreead8
Romania
1 review
1 helpful vote
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August 6th, 2020

NEVER BUY TICKETS OR ANYTHING THROUGH THIS WEBSITE. They never answer on the "24/7" phone,
If you write emails all you get is some automatic answers and they send you the "manage your booking" page where in fact you can not manage anything. You find yourself stuck, no one to talk to, your flights canceled and although you made a full reimbursement, you can not even get your money back. My booking to Milos Greece ***********

Date of experience: August 6, 2020

Thumbnail of user iulianiordacheb
Romania
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

Yes.i M Ok tank you
Im fine
Very good
Experience very good

Date of experience: March 16, 2024

Thumbnail of user alim555
Turkey
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

I lost more money but you cant help me for decreasing lost

Date of experience: March 15, 2024

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Ali,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,

John
Customer Care Team

Thumbnail of user ivanf71
Portugal
1 review
0 helpful votes
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September 5th, 2022
Verified purchase

It was easy to book the flight, especially with the new insurance in case you can't fly for some reason, i think that's it's a perfect way to attract the costumer.

Date of experience: September 5, 2022

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Ivan F.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user jonathans1675
Israel
1 review
0 helpful votes
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December 24th, 2022
Verified purchase

As the reservation is in progress the price keeps on changing and even at the last minute when I confirm I get an announcement that the price is higher and a question if I wish to proceed
This happens only with eDreams and not with any of the other agencies for booking flights. By the time I'm finished with making the reservation if the price suddenly rises in 10$, after all the time I put in making the reservation I press that I agree and not search in a different agency.

Reason I chose this business:

From all agency it's price was the lowest but by the end of the process it became one of the highest's. I think that is is fair like in any other agency, when reservation starts, the price should freeze for at least 15 minutes until the process is finished.

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 24, 2022

Thumbnail of user joyceg747
GB
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

Everything went according to plan. A very smooth experience when booking my flights. Thank you.

Reason I chose this business:

Advised by my son.

Date of experience: March 16, 2024

Thumbnail of user als688
Italy
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

All things are done very quickly and carefully
Thanks

Date of experience: March 15, 2024

Thumbnail of user mohammeds344
Pakistan
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

My first time on edreams website, real easy and most importantly value for money.

Reason I chose this business:

Better than the rest and easy to book.

Date of experience: March 15, 2024

Thumbnail of user piyalt
GB
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

I have a good experience for you. I'm very happy to go with your company.

Reason I chose this business:

I have be in with you.

Date of experience: March 16, 2024

Thumbnail of user nicoletai2
GB
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

I found my perfect flight very fast service! Totally recommend it!

Date of experience: March 16, 2024

Thumbnail of user irinar58
Israel
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Чччччччччччсчсссссссссссссссссссссссссссссссссмммм

Date of experience: June 5, 2024

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Irina,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,

John
Customer Care

Thumbnail of user yuriid4
Turkey
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Date of experience: June 4, 2024

Thumbnail of user carmelf7
Ireland
1 review
0 helpful votes
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April 4th, 2021

Avoid this company at all costs.
They are appalling to deal with.
We are still awaiting a refund after 11 moths for cancelled flights.
They have been a nightmare to deal with.

Date of experience: April 4, 2021

Thumbnail of user cindyv215
Belgium
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

I booked a flight Brussels-Chania and retoyr Chania via Athenes-Brussels
When I got the confirmation for the reservation, I saw the return flight was wrong.
It said Athenes-Chania and at the same time Brussels-Athenes
How is it possible that I can take a flight in Athenes and at the same moment take a flight in Brussels to Athenes?
I have printscreen that I didn't do anything wrong but still they will not refund me?
I paid extra in case I wanted to change the dates so this is pure theft!
The customer service (indian guys) are losers. They cannot do anything.
I have never experienced such an unprofessional company. I will make sure they will remember my name.
This is horro so never ever book throug edreams because it's a $#*!ing nightmare.

Tip for consumers:
Never ever use edreams! It's a scam company.

Products used:
I bought a ticket Chania-Athenes-Brussels. I paid extra in case I wanted to change the dates.

Service
Value
Shipping
Returns
Quality

Date of experience: June 14, 2022

Thumbnail of user davidf3493
New Zealand
1 review
0 helpful votes
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July 29th, 2022

Better use service from anyone else, you will pay for no service, refund is not paid full. Cheaper flight with them means you paid and not travel. Not recommended!

Service
Returns
Quality

Date of experience: June 28, 2022

Thumbnail of user mrsvenetiak
GB
1 review
0 helpful votes
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October 28th, 2023
Verified purchase

Please Correct my Surname. VENETIA KOUTOUPI Flight Number EZY Jet 8185 19/11/23.Boarding Pass LG North Terminal. London Athens. Or Help me know How I can correct the error.
Thank you. Mrs Venetia KOUTOUPI
-----------------------------------------------

Date of experience: October 28, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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