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    eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 4.0 stars from 9,208 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 78.2%
Positive
2,438
Neutral
249
Negative
431
View ratings trends
516
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

Date of experience: 6/10/23
See full review
Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Date of experience: 7/8/23
See positive reviews

Reviews (9,208)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (594) credit card (162) return flight (121) booking process (113) booking experience (58) booking confirmation (81) book flights (189) time booking (38)
Thumbnail of user ovieb
Switzerland
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

It's awesome 👌 they respond fast, it is good i love it

Reason I chose this business:

I am familiar with eDreams

Date of experience: March 15, 2024

Thumbnail of user tatianah65
France
1 review
0 helpful votes
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November 6th, 2022

This company is the worst agency ever. They modified my booking without my consent, took money from my bank account and removed my luggage from my booking. I have been waiting for my refund for more than a month and still nothing.
THIS COMPANY IS $#*!
IF 0 STAR EXISTED I WOULD HAVE CHOSE 0 STAR INSTEAD OF ONE. THEY DON'T EVEN DESERVE IT IT'S DISGUSTING

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

Date of experience: October 7, 2022

Thumbnail of user cynthiar1764
Florida
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

This is my second time booking with eDreams. I'm on a tight budget, but I love to travel. I am trusting eDreams more and more to find the most economical flights available. Thank you eDreams.

Reason I chose this business:

Most economical and trustworthy

Date of experience: July 1, 2023

Thumbnail of user geraldines177
Chile
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

I have received my travel booking but it was a mistake in the reservation code, that I am waiting for a response. A part from that everything was all right and client attention very kind

Reason I chose this business:

Because it's a secure way to book your flights

Date of experience: April 14, 2023

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user christiand468
Massachusetts
2 reviews
0 helpful votes
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April 3rd, 2023

When his connection was cancelled, my son was stranded in a foreign country, with no help whatsoever by the airline or the travel agent, eDreams. We had to pay out-of pocket for an expensive hotel room and spend hours on the phone to get him on a new flight the next day.
While abroad, my son got Covid and it became clear that he would not be able to return on the original flight. My wife and I spent many hours on the phone with edreams support once again to get him rebooked on a later flight. Edreams made promises, but they all evaporated when the original flight date came and went and my son was not rebooked. We ended up buying a new one-way ticket out of pocket to get my son back into the US.
Subsequently, my wife and I filed reimbursement claims, called customer support numbers, and wrote emails for many months. The airlines pointed the finger at edreams, edreams pointed the finger at the airlines, and I never saw a penny. The worst experience during this time was talking to eDreams customer support, who would make false promises, put us on hold for hours, and in the end just hung up on us.
Do yourself a favor a book your trip with a real travel site. It will pay off in the end.

Products used:
travel

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 4, 2023

Thumbnail of user amandab1937
Florida
1 review
0 helpful votes
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October 30th, 2021

I'm waiting my refund since August about 300$ and I receive the message informing the refound is just 45... I have a lot of messages from sprint informing they did the refound 300& for eDreams

Service
Value
Shipping
Returns
Quality

Date of experience: September 30, 2021

Thumbnail of user carolannef2
Virginia
2 reviews
0 helpful votes
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May 4th, 2023
Verified purchase

I was charged $71 each way for a checked bag and when the airline sent me confirmation they showed my flight $40 less round trip, their bag fee was $51 each way. That was disappointing.

Date of experience: April 4, 2023

Thumbnail of user montsec
GB
1 review
0 helpful votes
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December 13th, 2020

I even don't know where to start... When I bought the flights seemed fine, after 5 days I checked my bank account and they charged twice, I called costumer service and the guy said that it was a preauthorisation and the charged... I told him to released my preauthorisation as I was missing double money in my account and he said that it wasn't his problem that I need to call my bank... It was so annoying because of edreams take my money twice they need to sort it out... Costumer services were helpless.
I requested my boarding pass two days before and it was 12 hours before my flight and i still not have them, I need to send an email and they sent me the boarding pass but when I arrived to the airport it weren't valid so I needed to go to Iberia to get them on paper.
Honestly it was my first time and last with eDreams such a horrible company which they don't care about costumers at all.

Date of experience: December 13, 2020

Thumbnail of user nathaliej38
Belgium
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

I payed my full booking SYD -NAN however the return flight which is indicated as confirmed doesn't provide me with an e-ticket on Fiji Airways, please assist me!

Reason I chose this business:

I thought easy and reliable

Date of experience: January 11, 2024

Thumbnail of user ayusha15
Ayush A. – eDreams Rep

Hi Nathalie,

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Kind Regards,
Ayush

Thumbnail of user jeanninec56
Hong Kong
1 review
0 helpful votes
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September 18th, 2022

The worst experience of buying flight tickets. EVER. I almost couldn't make it to my sister's wedding because of eDreams. I bought flight tickets through eDreams 3 months before. They wouldn't contact you for any changes to the flight. When you find out the flight has been changed and you are not on the manifest AND can finally reach their customer service (if you are lucky after making tons of calls), they will tell you to contact the airline by yourself. Funny thing is, they will still send you boarding passes and reminder emails/texts of the WRONG date and time of the flight. In this case, you can't even make insurance claims. Seriously, why on earth should I buy tickets through eDreams if nobody follows up on my flight updates and when I need to make international calls to the headquarter of Swiss Airline by myself? I was lucky there were still seats left, but I had to take another flight of Lufthansa (arranged by Swiss Airline) and spent 30 hours instead of 15 originally for my trip. Thanks to eDreams, I finally understand what people say 'Can't feel your butt' feels like after the long-haul flight.

Tip for consumers:
Just don’t use eDreams but buying flight tickets from the airlines directly

Products used:
Flight tickets

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality

Date of experience: August 19, 2022

Thumbnail of user gailj292
GB
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

Straightforward and a great price, very easy to book online and confirmation straight away

Reason I chose this business:

Great value

Date of experience: March 12, 2024

Thumbnail of user peterm2252
GB
1 review
1 helpful vote
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March 28th, 2022

Awful customer services. Very difficult to contact and if you do their response is very poor especially if you want a genuine refund.

Never again. Be warned.

Products used:
Flights

Service

Date of experience: March 28, 2022

Thumbnail of user nataliab136
Florida
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

Your offer said the HAND luggage IS INCLUDED! But now I need to pay extra 60$ for 1 item! Coz it's 1 PERSONAL ITEM is included, which is a huge difference, if you wanna know! And nobody from the representatives of your company is gonna contact me and except your mistake and help me.

Reason I chose this business:

It was a nice FAKE price.

Date of experience: July 2, 2023

Thumbnail of user shubhams111
California
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

Had a few issues booking my reservation at first but after several attempts I was able to finally get my booking completed. Received the confirmation shortly after.

Date of experience: March 23, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Shubham S.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user darinak5
Florida
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

Great like always!
After looking for tickets for a week's and calling thousand agency, friend of mine told me about a dream... Easy to book great prices!

Reason I chose this business:

Great price easy to work with

Date of experience: April 3, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Darina K.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Darina K.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user yankor1
Bulgaria
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

The services you offer are structured well. Can easily find what you are looking for, select the right one and make a reservation. I get good feedback

Reason I chose this business:

Here I found what I look for!

Date of experience: April 2, 2023

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Yanko R.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user tishag14
Illinois
3 reviews
0 helpful votes
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July 2nd, 2023

I have had the worst exp with them. Airline canceled the flight and refunded immediately but due to 3rd party, the money went right to EDreams and NOT to me. So, NOW for almost a MONTH I have been trying to get my money back from EDreams. They keep sending me to the Manage my Booking page and then sending me the same sob story about how the "Airline may not reimburse me." I really don't think an actual PERSON reads the emails or comments because if they did they would know they are actually holding my money hostage right now. I was on my way to see my father on his death bed and had to book a no notice Airline ticket, only to have my flight canceled, have to book with a different airline last minute, and make it with 5 minutes to spend with my dad before he passed away. Definitely NOT needing this extra stress on top of losing my dad. Thank you jerkface company for not having your crap together and running a SCAM!

Tip for consumers:
Crap company that gets reimbursed by the airline but fails to pay the customer back after they get the money from the airline for canceled flights. VERY POOR CUSTOMER SERVICE. THIEFS

Products used:
Airline Tickets x 2 with minor child and adult

Service
Value
Shipping
Returns
Quality

Date of experience: June 2, 2023

Thumbnail of user simeonb26
South Africa
2 reviews
0 helpful votes
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February 13th, 2022
Verified purchase

Denied Boarding Due to Fake Transit Flight

I contact Edreams before booking to confirm booking a specific flight from Bangkok to Manila with Cebu Pacific
airline is a Transit flight, I was guaranteed the flight/ticket in question is 100% an approved Transit flight, and so I booked it. Sadly this was not the case and I was NOT allowed to board, I've been tirelessly with no success, contacting eDreams and the airline online options, customer care and whatever email addresses I can find online related to eDreams and Cebu Pacific, as I need a refund asap to book a flight and fix this mess. Im very sad and disappointed
BOOKING DATE
February 02,2022
BOOKING REFERENCE NO. LGD2XJ
(reference: *******949) eDreams
CASE NUMBER *******

Products used:
was unable to use the flight ticket as the flight is fake transit

Service
Value
Shipping
Returns
Quality

Date of experience: February 13, 2022

Thumbnail of user marione58
Oklahoma
1 review
0 helpful votes
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August 7th, 2022
Verified purchase

I booked a flight via edreams from Rome to Palermo on june 8th, operated by Ryan Air. Two days before departure I get an email from e dreams to check in.

Trying to do that I get the message that for this flight online check in is not possible, I should check in at the airport. On my Ryan air account the flight didn't even show up, because obviously it was booked through e dreams. At the airport I get a nasty surprise: I had to pay 180 euros for late check in, for three people. I kept getting emails from edreams for the check in even days after that.

When complaining and trying to get a refund from them I got the answer that it's none of their business, I should complain with the airline. Now I know very well that Ryan Air requires online check in. As the flight was through edreams that wasn't possible. So why should I pay 180 euros more? E dreams never mentioned these additional costs obviously, otherwise I would have booked with another company and paid a lot less. At the airport I was told that e dreams uses to do that with a lot of customers. Never again will I book with this fraud-company and I hope other people understand what this company is doing too!

Service
Value
Returns
Quality

Date of experience: July 8, 2022

Thumbnail of user marchellel2
South Africa
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

When you book your ticket, they prom is you that you can change or add bags to your ticket on line, but after lurches, you have to do this at the airport. If covid positive test they can't change, your flight detail, it does not matter whether, the airline, is having a flexible flight policy, THIS AGENCY IS A SCAM, in my opinion, the numbers on the app they give you are also not working, it is with difficulty that you get hold of this compony

Tip for consumers:
Do not use, this web site, after this experience, I Google them and spoke to other agencies. I do not recommend the service

Products used:
Private agency

Service
Value
Returns
Quality

Date of experience: May 20, 2022

Thumbnail of user robink512
Netherlands
1 review
0 helpful votes
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July 7th, 2022

This is a fraudulent company, never travel with them:
- I had a multi-leg ticket for which the first leg was cancelled, turns out later this flight was scheduled for departure anyhow => they sold me a flight that didn't exist, only to cancel it a couple of days later
- without informing me, eDreams independently and without informing me cancelled the second leg of the flight - I found this out by luck myself, only days before travel, I had to buy a new ticket myself which was many times more expensive than the original one
- eDreams compensated me for the initial amount, but minus 1 euro - due to "autocalcalculation" they said, never got this money back
- filed a claim without any substantial response, I keep on following up and they keep on giving me new deadlines which they never stick to

Service
Value
Shipping
Returns
Quality

Date of experience: June 7, 2022

Thumbnail of user christopherg1496
GB
1 review
0 helpful votes
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March 17th, 2023
Verified purchase

Booked my flight and it came to £998
Then when the money was deducted out of my account a further £100 was added for e dreams fees
If had known this I would of gone direct

Reason I chose this business:

Skyscaner automatically went to e dreams

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 15, 2023

Thumbnail of user indral4
GB
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

It was my first time to search a flight ticket online. Anyway, it was not that difficult.

Reason I chose this business:

I've heard that agency's name somewhere so I chosed

Date of experience: March 14, 2024

Thumbnail of user maav1
Montenegro
1 review
0 helpful votes
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February 9th, 2024
Verified purchase

The ap is amazing, super helpful! But I have a question: how do I know if I have done everything right

Date of experience: February 9, 2024

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user mzwandilem2
South Africa
1 review
0 helpful votes
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April 30th, 2023

I have been trying to change my flight and I keep getting an email that say they can't get hold of me but the have have my email and contact number

Book your air tickets directly with airlines

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 31, 2023

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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