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eDreams has a rating of 3.9 stars from 8,701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Firstly, a discount received from edreams prime, good ethnic, booking reference received within the 24hrs stipulated time followed with a follow-up.
Previous services experience with edreams was great and i choose to go along with with the same travel agency because of their excellent customer service.
Booking/paying all good. Detailed information on flight times.
Not very clear if we had check in and carry on luggage (believe we only have check in) and weight not specified.
Details on checking in and boarding passes not clear and presume that is due to the long time before we fly. However given that it is a family reunion with family coming from three continents it would have been good to have some reassurances.
Had to pay for seats-on a long haul-really! And could only book one of our six flights.
Not sure if checking in is through eDreams or the airline.
No reason. EDreams just popped up.
Faster and reliable with good offers. Looking forward to be using this app for all my future travels
Because it has good offers,offers good services and its customer friendly
I had a great experience.The service is amazing it is fast, easy,reliable and they guide you through the process 😊😊😊
Cheap,affordable and genuine tickets
This is my first time using your app and it was so easy to use. I'll continue to be using it for more traveling experiences.
I came across it on my search engine and it was not intentional
Very good offer with a cheap ticket and discount! Everything sending on time and providing good information about flights!
Good offer with a cheap ticket!
The purchase process had too many screens to jump through, too many add-ons popping up one at a time, and worst of all, the flights I booked offered 20kg check-in baggage per person one-way - and only realized after purchasing that it offered 0kg for the return trip. This fact was not well presented or highlighted during the purchase process.
Assumed it would get me a better deal, but after purchasing, only realized booking directly might’ve been cheaper.
Very good. Sill waiting to confermatin in my mobile. Your emails are very clear and helpful.
Offering many more to help.
Because of the fair price including handbegs.
The service is good and i got a good deal for my trip.
The only difficulty is that the invoice comes in late
The Edreams Prime is giving some discount
I booked return flights through eDreams & got a great deal.The site was easy to navigate.Confirmation of booking was sent really quickly.
I wanted to get a good price for flights.
The service was excellent! My request has been resolved very quickly and without any complications.
Will definitely use the edreams in the future.
Best flight scanner, flight combos and deals.
Quite good service online but flying with Tui means all comunicación is only available in German (which would be OK if you speak German!).
Cheapest flight offer.
I wish no cancelations because I have to meet my fiance at the Istanbul airport at this particular time
I got a good itinerary, price and overall booking experience was great.
However, I could not pull up my reservations on the airline sites. Had to chat with support to get a new code for one of the airlines, and for the second one I was told that my flight was booked with CitizenPlane. CitizenPlane FAQ shows their conf code is a group booking and will not show on the airline site, I cannot do online check-in, etc.
I am glad I paid the extra $11 for Standard support or this could have been an even bigger hassle. The Bot that is used to start the chat before you go to a human should be more forgiving and direct to a human sooner, I had a very niche issue but there was no way to avoid jumping through the bot's hoops before a human came in to the chat to help. The human was very helpful for the one airline, yet the concern remains
A) Why did I get an incorrect airline reference
B) Why do I have to deal with CitizenPlane when I booked with eDreams
C) Why do I have to trust but cannot verify whether the airline actually has my booking for the CitizenPlane flight
Dear Darpan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The whole price for the flight for 2 people was 158 euros I think but when I paid it costed me like180 euros. I want to know why is that?
My overall experience with eDreams has been quite positive. The booking process was straightforward, and I appreciated the wide range of options available for flights and accommodations. The customer service team was responsive and helpful when I had inquiries, ensuring my travel plans went smoothly. I would definitely recommend eDreams to anyone looking for a reliable travel booking platform.
We found it difficult to navigate the site, get the information we wanted and book. Then we had to wait a while for confirmation which was frustrating.
On the internet
Dear Jo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
So far so good looking to give this trip as a wedding gift hopefully I can transfer information to them with no problems I will let you know thanks
Presing the PRIME butto is a trap that took me into a 1 year membership which I don't want/ need. I'd rather pay the full price for my flight.
Wanted a new experiance and I HAVE it. So, bill me the full price for my flight. I'm CANSELING the PRIME one year membership. Sorry for my English.
Dear Goran,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was our first time to book via edreams, and our experience was good. Hopefully, it will be easy to rebook as well if needed to change our flights.
Cheaper flight option
Easy to follow the booking process, plenty of explanation of the different options, I would use eDreams again and recommend it.
It was the first one to show me British Airways flight.
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Dhanish,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care