eDreams

Easy sight to navigate but not as cheap as first suggests so feel I would like to just know a genuine cost up front.

I booked two tickets and they advertised at a lower price then the airlines. Once I booked the tickets I get an email from the Airline that my tickets are booked that price with another charge from eDreams for $110.
For no reason instead of getting cheaper price tickets. I got charged $90 more then advertised at check out price. DO NOT BOOK WITH EDREAMS! PERIOD.

Location: US

Appreciated for assist and help. Good service. Shall consider in future to use your service within my further travelling

This has been going on since 31st October and we are being ignored we have provided EDREAMS with everything that they required and proof from Ryanair that we were not listed on the flight to Prague on the 31st October, they are now just ignoring us and not responding to anything at all.
We paid for that flight where has the money gone then out of pocket as had to book new flights at the airport, this was totally not our fault and as a consumer surely they cannot just ignore us!

They Canceled my holiday at last minute and won't give refund, can't contact them tried calling to no avail, no reply to e mails, do not book with e dreams.

It was a connecting route fr LHR via Frankfurt to Nairobi, but on reaching Frankfurt the plane broke down and flight cancelled, then without explanation myself was booked to go through India and then on going to check in to India desk the staff said that I needed to have vaccination cert. I was stranded at the airport, although they finally booked me in an hotel my journey took me two days to reach Nairobi.

I paid extra to by able to change my flight and at the end you don't even let me change! Now I have no way back to Hong Kong to my kid! Give me back my money! Scam! How do I get my money back?

The site seemed to have the best values for international air fares. Clean online navigation

I had to go to a meeting in Las Vegas and I found this great eDreams platform (so I thought) which offered me a roundtrip with a flight from Denver including a hotel for 3 nights for $179.

Unfortunately, right after my booking I learned that the meeting had been moved 2 days ahead and I figured since the airlines give you a 24h window to cancel your flight I contacted eDreams with a change request. They got back to me way later after there was no allowance for cancellation and refund.

Since the flight was very cheap I just dealed with it but asked them to at least change my hotel and move the dates 2 days forward. I spent 5 days on the customer service chat (the only option, no phone number available) for hours to explain to them that I need to change my hotel dates. They assured me that they will take care of it. A while after all those many chats I got emails telling me that they tried to contact me. Never had a phone call or a direct message from them and always went back to the chat asking what they needed from me to make the change. Every chat again went exactly the same. "We apologize for your inconvenience and take care of it...", but never did.

It was like a loop. Today after 5 days I had it over with... I asked them to completely cancel my entire booking. I already had to book another flight without a refund and I hope at least I get a refund for the hotel cancellation. Now I have to book my own hotel for double of the price because of them and this cheap deal I thought I had has doubled now!

Quick and easy to use. Very good deals.on flights and hotels. Definitely using again on my next holiday.

Purchased a refundable ticket from Edreams' and thought it might be easier with the help of a third party service provided by paying some money. I am totally wrong.
1. Edreams charges you significantly amount money for a refundable ticket ($200 Edreams charge vs $120 ticket price). You would imagine the $80 extra might be the extra cost for the refund. However, when you request refund, they only refund you $100 (Edreams charge you 20% for refundable ticket).
2. Initially I plan to change the flight instead of asking for a refund in order to save the 20% extra charge. The change process is slow and you have to wait for their call in order to make the change. More ridiculously, the agent told me that the flight I selected for change is not available. I checked online immediately and the tickets are still available. I told the agent I can find it online and she simply says no in their system. I then booked the ticket and booked it directly on the airline's website. Not sure what is going on as I literally check the information while talking to the agent. It costs me more to cancel my ticket and book a new one but I have no choice as none of Edream's available ticket can match up with my schedule.
Overall, not sure about other services from Edreams, the refund service is terrible. If you want a refundable ticket, go to the airline's website or other websites.

So far so good especially the way you have given enough information to me on what I can do and cannot.
Your guidance was so swift and straightforward and helpful

When I made my booking, I paid EXTRA for "flexible Travel dates" during the Check-out process. However, when I called customer service to change my return date, I was told that option has already expired 24hrs BEFORE my departure date... WHAT?!? The checkout process is designed to SCAM passengers for extra fees without actually allowing you to do it! These scammers should go to jail for that! DO NOT BUY FROM THIS WEBSITE!

I agree with a previous review: total nightmare! I booked through eDreams, then the return portion of my flight (6 passengers!) was cancelled by the airline (no fault of eDreams) but then to get the refund... that is another question altogether. I called eDreams 3 times and was told each time to send them documentation showing the flight services had been cancelled by the airline. However, the email addresses provided by eDreams do not work. On the third call I was told that the next level up in customer service would be in contact with me... they were, with a message that the airline had to refund me and that eDreams would not! Since I paid eDreams directly for the flight (not the airline), the airline has said that eDreams is responsible for the refund. Every time I write to eDreams customer support, I get back a message saying that the customer support email address is not valid. At this point, I have still not been refunded and I have had to purchase new tickets on another airline. I will never use eDreams again and will advise my fellow travelers to do likewise.

When booking through Edreams beware. First off it took me two days to get someone on the phone (hold times exceeded 45 min) Also I emailed them twice and never received a response. Reason for tryong to contact them was, I booked a couple of trips through them while booking they only give you option to fill first and last name, when I contacted them through email once I received a confirmation from the airline stating that the name on reservation needed to match the name on the passport exactly. I contacted Edreams regarding adding my middle name and second last name as there was no option to do so when completing the reservation. They stated that I would have to pay a fee of approx. $100.00 dollars to be able to get the name changes. I explained to them that when booking I was not able to add these as there wee no options for that. There response was " that was not our mistake, you should have put t under first name", so they would not take any responsibility in the matter and that I could contact the airlines directly. No help or resolution provided. Very disappointed in their service will not be booking through them again.

I found d sight easier to access and procedures is so simple to follow

Literally, EVERY SINGLE TIME I have ever tried to purchase a flight from this site there is a last-second bump in the price. You can retry the process 20 times in a row, and every single time the "last-second" increase will happen and the price will actually be higher each consecutive time. Seriously, dishonest practices.

Dit is al de 3de keer dat ik mijn ticket met eDreams boek. Altijd heel tevreden

Vbvvvvvvvvvvvvvvv:)

Boa prestação de serviços
Recomendo

I was unable to complete our flight plans via the internet, so I called customer service. The man I spoke with was very thorough in helping me resolve that issue, and I almost satisfied!

Hard to contact with real person. Every time I pressed Manage my booking and after pressed change name or change flight, all I saw UPS thi page isn't working. It's my first time using Edreams also.

Hi,

I recently bought tickets from eDreams and decided to go with the 30 days Prime membership trial.

An account was automatically created by eDreams without giving me the password, and with no way of changing it. Accessing my account needs everytime one time login email. SCAM #1

Wanting to cancel my 30 days trial, there is NOWHERE on their website the option to cancel the subscription, CONTRARY TO what is advertised and showed in their step by step list.THE IMAGES they provide to support their claims ARE NOT THE REALITY. SCAM #2

Customer support is NOT helping, putting you on indefinite hold after 2 minutes of conversation under the pretext on "transfering you to the relevant department". WHAT A JOKE SCAM #3

Oh, and by the way, the PHONE NUMBER for PRIME members support DOES NOT EXIST. Nice when you want to contact them no? SCAM #4

EDreams might provide cheap prices but their tactics are nothing short of a SCAM. I already exacted my WITHDRAWAL RIGHT through email and expect their answer soon. If not, I will seek LEGAL ADVICE with my lawyer friend about what can be done to HAVE THIS PRIME SUBSCRIPTION CANCELLED!

STAY FAR AWAY FROM THIS WEBSITE.

EDreams teats time of rental car pick-up as a strict deadline. Evidently, the minute after this time, the rental company is welcome to rent out your car and keep the money you paid them.